Employment Opportunities

Virginia Supportive Housing is seeking a Full Time 1st Shift Desk Clerk in Norfolk, VA (Monday-Friday). Full benefits package, generous holiday and paid time off plans!

A career at Virginia Supportive Housing is a choice. We are here because we are driven to make a difference. We serve our most vulnerable neighbors by removing the barriers that have prevented them from maintaining stable housing, health, and wellness. We meet people where they are and treat them with dignity and respect. We support them through their unique challenges and traumas resulting from homelessness, substance abuse, and mental health issues. We give them support even when they don’t know they need it. We don’t give up.

We embody our values: Compassion, Diversity and Inclusion, Respect, Wellness, and Integrity. We expect every teammate to embrace our core competencies of Communication, Collaboration, Persistence, Safety, and Quality in everything we do.

This work can be hard, but the impact is real. If you are committed, caring and resilient and looking to make a difference, a career at VSH is for you.

The Desk Clerk is responsible for monitoring the front desk, performing all receptionist duties, and ensuring the security of the building and safety of the residents in the properties assigned in a specific geographic region.

In addition to the below duties, responsibilities, and physical/sensory requirements, the successful incumbent in this position demonstrates experience initiating and sustaining a high level of accountability resulting in positive outcomes, is mission-focused and demonstrates previous experience successfully collaborating with all levels of staff, volunteers, community, and board members.

MAJOR RESPONSIBILITIES AND DUTIES

  • Walk through inspection of all common areas including the grounds at onset of shift and record findings on shift report.
  • Review prior shift report with departing Desk Clerk.
  • Answer phone, direct calls, and take messages.
  • Be familiar with identity of all residents and respond to resident problems and emergencies as appropriate.
  • Check and monitor guest registration.
  • Collect rents, prepare bank deposits and do all assigned filing as well as other assigned property management tasks.
  • Monitor any unusual activities of residents and so note on the shift report and incident report. Respond appropriately. Refer to copy of Rules and Regulations for guidelines.
  • Complete information on work order, keep track of work orders, and handle emergency maintenance complaints appropriately.
  • On properties with video monitoring, carefully monitor cameras, note any suspicious activity and respond accordingly. Morning shift must examine video recordings from midnight to 8 am and report/document any incidents for the Property Manager.
  • Assist with quarterly inspections of all units in assigned properties.
  • Conduct move-in, including the review of rules and regulations and walk through inspection with new resident.
  • Assist with application process and resident file maintenance; process police reports and/or credit reports.
  • Assist with the preparation of the vacancy and delinquency reports.
  • Attend staff meetings and training as required
  • Performs other duties as assigned

KNOWLEDGE, SKILLS AND ABILITIES

  • Exceptional interpersonal skills and human relation skills that positively benefits interaction with internal and external clientele.
  • A demonstrated ability to deal with residents, site personnel, regional support services staff, corporate office personnel, property managers, property owners, inspectors, volunteers, peers and supervisors.
  • Ability to exercise good judgment and self-control.
  • Good comprehension and communication skills, with the ability to listen to and understand information and ideas presented through verbal communication.
  • Enthusiasm, good attitude, trustworthiness, personal integrity and honesty.
  • Must be detailed oriented, able plan, prioritize, multi-task and meet deadlines in a past paced environment.
  • Appropriate level of administrative experience and skills.
  • Effective communication skills with employees at all levels.
  • Demonstrated ability to operate safely in the workplace, with experience in holding peers and direct reports accountable to safety standards.
  • Ability to work autonomously and understand when a superior needs to be involved in decision making.
  • Good decision making skills, with the ability to analyze information, evaluate results, and implement the best solution to solve problems or challenges.
  • Self-motivated, with a dedication to keeping up to date technically and applying new knowledge to your job.

QUALIFICATIONS

  • High school diploma or educational equivalent.
  • Knowledge of applicable federal and state housing laws preferred.
  • Must own or consistently have a vehicle available for use.
  • Computer skills, with working knowledge of the primary Microsoft Office programs
  • Knowledge of property management software: OneSite conventional and affordable, WCMS preferred, OR demonstrated or ability and desire to learn these programs.
  • Ability to successfully pass a background check and other pre-employment screening.

PHYSICAL REQUIREMENTS

  • Mobility, walking, climbing, sitting (for extended periods of time), standing, reaching, bending, lifting (minimum of 10 lbs), fine hand coordination, ability to read, write, listen and speak clearly, the ability to understand and follow written and oral instructions and directions, and ability to remain calm under pressure. Must be able to sit and/or stand for extended periods of time. Must be able to use computer, cell phone, monitor, mouse, and keyboard extensively.

Compensation: Compensation commensurate with experience.

Position is open until filled.

Application Instructions: Please apply via Indeed, or email resume and cover letter with salary requirements to jobs @ virginiasupportivehousing.org with “Desk Clerk – Gosnold” in the subject line. No phone calls, please.

A career at Virginia Supportive Housing is a choice.  We are here because we are driven to make a difference.  We serve our most vulnerable neighbors by removing the barriers that have prevented them from maintaining stable housing, health, and wellness.  We meet people where they are and treat them with dignity and respect. We support them through their unique challenges and traumas resulting from homelessness, substance abuse, and mental health issues.  We give them support even when they don’t know they need it.  We don’t give up.

We embody our values: Compassion, Diversity and Inclusion, Respect, Wellness, and Integrity.  We expect every teammate to embrace our core competencies of Communication, Collaboration, Persistence, Safety, and Quality in everything we do.

This work can be hard, but the impact is real.  If you are committed, caring and resilient and looking to make a difference, a career at VSH is for you.

VSH is an Equal Opportunity Employer and maintains a drug-free workplace.  VSH requires all teammates be vaccinated for COVID-19 unless unable to be vaccinated for an approved medical or religious reason.  If you are interested in employment at VSH and meet all minimum requirements, we encourage you to apply as directed in each job description below.


Employment opportunities in Central Virginia

Supportive Services Specialist


Position Description:

Virginia Supportive Housing is seeking a full time Supportive Services Specialist for Richmond, VA.  This position functions as a collaborative team partner among VSH associates, reporting directly to the Team Lead to address client needs of VSH – serving low income and disabled adults who may be experiencing homelessness and repeated incarcerations.

Learn about us and apply on Indeed here.

 

Primary Duties:

In addition to the below duties, responsibilities, and physical/sensory requirements, the successful incumbent in this position demonstrates experience initiating and sustaining a high level of accountability resulting in positive outcomes, is mission-focused and demonstrates previous experience successfully collaborating with all levels of staff, volunteers, community, and board members.

Duties/Responsibilities:

  • Effectively self-manages and collaborates with all levels of staff and clients with varying needs ensuring timely and efficient utilization of resources; preventing return to homelessness and incarcerations while ensuring adherence to organization and regulatory requirements; ensuring licensure compliance as well as business process improvement measures for quality assurance and self development as well as development of the organization
  • Provides case management expertise to include but not limited to assessments, treatment planning, supportive counseling, linking to community resources, monitoring progress, collaboration with other providers, and care coordination
  • Advocates for clients in court, may testify on behalf of the client and/or services, collaborates with law enforcement, public defenders, and department of corrections
  • Maintains information in each client’s EHR to include demographics, assessments, treatment plans, progress notes, and discharge summaries
  • Maintains compliance with required reporting, data entry and quality control
  • Assists with necessary outreach and engagement activities to include clients and their families, community providers, landlords and medical personnel
  • Participates in weekly staff meetings, scheduled supervision meetings, and other required meetings and/or trainings
  • Completes daily time sheets accurately to document time spent with clients and ensure that each grant-related activity is recorded correctly
  • Works with landlords, community services providers, and oversight entities to provide good customer service, ensure responsiveness of VSH client supportive services, and achieve high rates of housing stability and other consumer outcomes
  • Adheres to oversight entities’ regulations regarding paperwork and service delivery
  • Identifies individual client services needs through ongoing outreach, engagement, screening and assessment activities
  • Maintains sufficient contact with clients served to ensure engagement with client services; identifies emerging needs and promotes goal attainment
  • Assists clients with securing and maintaining entitlements and benefits through DSS and other income and disability support resources
  • Serves a key role in supporting clients, fundraising and overseeing and/or collaborating with volunteer initiatives as well as other cross-departmental needs in order to achieve overall success of the organization; identifies improvement opportunities and solutions impacting organization success.
  • Serves as key team representative, attending and participating in meetings building relationships for improved client services, fund raising, and supporting volunteerism
  • Serves on team which may encompass interviewing candidates and collaborating with others in determining best fit meeting VSH best practices as well as supporting ongoing team initiatives that focus on associate retention
  • Maintains, prepares and provides efficient reporting; may present and explain data and expertise to any level of staff, board, or community
  • Collaborates with other departments and outside partners effectively ensuring team- oriented client-centered focus as well as creating a safe and secure environment for clients, staff, and visitors; provides on-call coverage as necessary; advises supervisor and others as needed, ensuring adherence to best practices

Required Qualifications:

Knowledge, Skills and Abilities:

  • Bachelor’s degree in human services and one year of experience in the field of direct services with adults with low-income, physical disabilities, behavioral health and developmental disorders, and/or history of homelessness and incarcerations; establishing supportive trusting relationships with such clients, peers, and key partners, respecting rights and personal preferences OR Bachelor’s degree in an area other than human services and five or more years of case management experience in the field as referenced above
  • Knowledge of homeless and offender population and appropriate community resources, especially entitlement and housing resources
  • SOAR certification and experience strongly preferred
  • Knowledge of mental illness, substance abuse disorders, community resources, medication management, and recovery concepts
  • Certification in CPR and First Aid
  • Requires high level of organization skills, including attention to detail, planning, prioritizing, multi-tasking and meeting deadlines in a fast paced environment
  • Requires excellent communications skills including verbal, written, presentation and listening
  • Must exhibit high level of accountability and good decision making skills including the ability to analyze information, evaluate results and recommend/implement the best solutions to solve difficult problems or challenges, using good judgment when to include others/supervisors as needed
  • Must exhibit proven success working with change management and culture shifts, exhibiting day-to-day flexibility in handling multiple priorities and organization initiatives, maintaining accountability for achieving improved performance metrics ongoing while exhibiting a positive attitude even when challenging
  • Must demonstrate proven ability to collaborate effectively with volunteers, all levels of staff and key stakeholders throughout the organization, community and partner organizations
  • Must possess excellent computer skills including use of Microsoft Office
  • Must have be comfortable with development of self and others; effectively collaborating among interdisciplinary teams
  • Prior experience in a human services environment supported by grants required; knowledge of electronic health records/data management and Medicaid billing helpful
  • Must possess a high level of professionalism and must have proven experience successfully demonstrating the ability to maintain strict confidentiality as well as maintain a positive, collaborative, and supportive attitude
  • Frequent local travel and some occasional State-wide travel required, approx 10%
  • Valid VA Driver’s license
  • Must have access to a personal vehicle available for use in performing job functions
  • Must successfully pass VSH insurance review, including background check and other pre-employment screenings
  • Other duties as assigned

Physical and Sensory Requirements:

Mobility, walking, climbing, sitting, standing, reaching, bending, lifting (minimum of 10 lbs), fine hand coordination, ability to read, write, listen and speak clearly, the ability to understand and follow written and oral instructions and directions, ability to drive a vehicle and travel, and ability to remain calm under pressure.  Must be able to sit and/or stand for extended periods of time.  Must be able to use computer, cell phone, monitor, mouse, and keyboard extensively.

No compensation specified



Position is Open until filled


Application Instructions:

Learn about us and apply on Indeed here, or email resume and cover letter with salary requirements to jobs @ virginiasupportivehousing.org with “SSS NCH” in the subject line.  No phone calls, please.


Full Position Details Download Application

Weekend Desk Clerk - 2nd Shift


Position Description:

Virginia Supportive Housing is seeking a Part Time Weekend 2nd Shift Desk Clerk for Richmond, VA. The Desk Clerk is responsible for monitoring the front desk, performing all receptionist duties, and ensuring the security of the building and safety of the residents in the properties assigned in a specific geographic region.

Learn about us and apply on Indeed here.

 

Primary Duties:

In addition to the below duties, responsibilities, and physical/sensory requirements, the successful incumbent in this position demonstrates experience initiating and sustaining a high level of accountability resulting in positive outcomes, is mission-focused and demonstrates previous experience successfully collaborating with all levels of staff, volunteers, community, and board members.

MAJOR RESPONSIBILITIES AND DUTIES

Walk through inspection of all common areas including the grounds at onset of shift and record findings on shift report.

Review prior shift report with departing Desk Clerk.

Answer phone, direct calls, and take messages.

Be familiar with identity of all clients/residents/visitors and respond to non-emergency issues by addressing with your supervisor first for further direction. In emergency situations related to health/risk/safety incidents, contact appropriate outside emergency resources (Fire/EMT/Police). (Follow the Property Management and Supportive Services Coordination guidelines). Follow employee handbook guidelines which provide that it is not appropriate to engage with clients/residents/visitors on a personal level. This includes providing or receiving favors of any kind, (i.e., monetary, gifts, transportation, bill paying assistance, taking care of personal items/personal property, etc.) or sharing personal identifying information such as phone numbers and addresses or initiating introduction to friends and family members or engaging in personal activities with clients.

Check and monitor guest registration.

Collect rents, prepare bank deposits and do all assigned filing as well as other assigned property management tasks.

Monitor any unusual activities of residents and so note on the shift report and incident report. Respond appropriately. Refer to copy of Rules and Regulations for guidelines.

Complete information on work order, keep track of work orders, and handle emergency maintenance complaints appropriately.

On properties with video monitoring, carefully monitor cameras, note any suspicious activity and respond accordingly. Morning shift must examine video recordings from midnight to 8 am and report/document any incidents for the Property Manager.

Assist with quarterly inspections of all units in assigned properties.

Conduct move-in, including the review of rules and regulations and walk through inspection with new resident.

Assist with application process and resident file maintenance; process police reports and/or credit reports.

Assist with the preparation of the vacancy and delinquency reports.

Attend staff meetings and training as required

Performs other duties as assigned

Required Qualifications:

KNOWLEDGE, SKILLS AND ABILITIES

· Exceptional interpersonal skills and human relation skills that positively benefits interaction with internal and external clientele.

· A demonstrated ability to deal with residents, site personnel, regional support services staff, corporate office personnel, property managers, property owners, inspectors, volunteers, peers and supervisors.

· Ability to exercise good judgment and self-control.

· Good comprehension and communication skills, with the ability to listen to and understand information and ideas presented through verbal communication.

· Enthusiasm, good attitude, trustworthiness, personal integrity and honesty.

· Must be detailed oriented, able plan, prioritize, multi-task and meet deadlines in a past paced environment.

  • Appropriate level of administrative experience and skills.
  • Effective communication skills with employees at all levels.
  • Demonstrated ability to operate safely in the workplace, with experience in holding peers and direct reports accountable to safety standards.
  • Ability to work autonomously and understand when a superior needs to be involved in decision making.

· Good decision making skills, with the ability to analyze information, evaluate results, and implement the best solution to solve problems or challenges.

· Self-motivated, with a dedication to keeping up to date technically, and applying new knowledge to your job.

QUALIFICATIONS

· High school diploma or educational equivalent.

· Knowledge of applicable federal and state housing laws preferred.

· Must own or consistently have a vehicle available for use.

· Computer skills, with working knowledge of the primary Microsoft Office programs

· Knowledge of property management software: OneSite conventional and affordable, WCMS preferred, OR demonstrated or ability and desire to learn these programs.

· Ability to successfully pass a background check and other pre-employment screening.

PHYSICAL REQUIREMENTS

· Mobility, walking, climbing, sitting (for extended periods of time), standing, reaching, bending, lifting (minimum of 10 lbs), fine hand coordination, ability to read, write, listen and speak clearly, the ability to understand and follow written and oral instructions and directions, and ability to remain calm under pressure. Must be able to sit and/or stand for extended periods of time. Must be able to use computer, cell phone, monitor, mouse, and keyboard extensively.

 

No compensation specified



Position is Open until filled


Application Instructions:

Learn about us and apply on Indeed here, or email resume and salary requirements to jobs @ virginiasupportivehousing.org with “Desk Clerk-NCH” in the subject line. No phone calls, please.


Full Position Details Download Application

Peer Specialist


Position Description:

Virginia Supportive Housing is seeking a Full Time Peer Specialist for our Richmond, VA area.  Comprehensive benefit package, generous paid holidays and paid time off!

The Peer Specialist (Certified Peer Recovery Specialist) functions as a fully integrated Assertive Community Treatment (ACT) team member who provides peer support directly to individuals and provides guidance to other team members in understanding and supporting individuals’ recovery goals. The ACT team is licensed by DBHDS and provides services to individuals with a history of chronic homelessness who have been diagnosed with a serious and persistent mental illness. The Peer Specialist reports directly to the ACT Team Lead.

Learn about us and apply on Indeed here.

Primary Duties:

In addition to the below duties, responsibilities, and physical/sensory requirements, the successful incumbent in this position demonstrates experience initiating and sustaining a high level of accountability resulting in positive outcomes, is mission-focused and demonstrates previous experience successfully collaborating with all levels of staff, volunteers, community, and board members.

Specific Duties and Responsibilities:

1.      Provides personal insight about the recovery process and what it is like to experience recovery from a serious mental illness.

2.      Serves as a consumer advocate and provides peer counseling and support to individuals served, their families, and team members.

3.      Consults with community agencies and families to maintain proper service coordination throughout the treatment process.

4.      Provides on-call coverage on a rotating schedule for after hours, weekends, and holidays.

5.      Maintains accurate, up-to-date, thorough records in accordance with agency policies, Medicaid, and licensure requirements, to include daily progress notes, annual treatment plans, quarterly reviews, and annual assessments.

6.      Working with the ACT housing specialist to assist program participants with locating and maintaining safe and affordable housing.

7.      Participate in daily team meetings each morning to include active participation in scheduling, maintaining clinical documentation, scheduled trainings, and case staffings.

8.      Provide ongoing assessment of participants’ mental illness symptoms and response to treatment; provide symptom education to enable program participants to identify their symptoms; provide direct services to participants to teach behavioral symptom management techniques to assist with the adaptation to and coping with internal and external stresses.

9.      Provide assessment, problem solving, side-by-side services, skill training, supervision and environmental adaptations to assist program participants with activities of daily living in both individual and group settings.

10.  Assist and support program participants to carry out personal hygiene; provide nutrition education, meal planning, grocery shopping, and food preparation; assist and support participants to perform household activities; assist participants with accessing needed entitlements/benefits; teach money management skills; help participants to access reliable transportation; assist and support participants to have and effectively use a personal physician.

11.  Provide supportive services to increase interpersonal relationship and leisure skills.

Initiate and maintain relationships in coordination with other staff with law-enforcement, hospital systems, other human service agencies, and with informal community resources.

Attend supervision with the team lead and/or other supervisory staff as scheduled.

Attend all scheduled meetings/trainings, both team and organization wide, as scheduled.

Represent VSH to funders and other organizations where appropriate.

Other duties as assigned.

 

 

 

Required Qualifications:

Qualifications:

  • Personal experience with mental illness and recovery as a recipient of mental health services for severe and persistent mental illness and a willingness and ability to share the recovery perspective with individuals served and ACT team members.
  • At least one year of clinical stability and recovery evidenced by no psychiatric hospitalizations for the previous 12 months.
  • DBHDS certification as a Peer Recovery Specialist required.
  • At least one year of work experience in a mental health setting working with adults with serious mental illness or equivalent of education and internships.
  • High school degree required. Bachelor’s degree in a related field preferred.
  • QPPMH or QMHP eligible preferred.  Please refer to the DMAS website (http://websrvr.dmas.virginia.gov/ProviderManuals/ManualChapters/CMHS/Chapter2_cmhrs.pdf) for a full list of qualifying factors for QMHP eligibility.
  • Skills in establishing supportive trusting relationships with persons with mental illness and respect for their rights and personal preferences.
  • Knowledge of the mental health system, community resources, psychotropic medications, and of the Intensive/Assertive Community Treatment Model required.
  • Good computer skills required.
  • Certifications in CPR, First Aid, Behavior Management and Medication Management or a dedication and commitment to obtaining them within 3 months of hire.
  •  Ability to interact in a professional manner with program participants, peers, and collateral agencies required.
  • Good oral and written communication skills required.
  • Valid driver’s license and ability to meet VSH driving requirements is required.  Some use of personal vehicle may be necessary.
  • Acceptable background and central registry check; acceptable drug screening.
  • Experience with homeless persons and homeless service system is strongly preferred.

Physical and Sensory Requirements

Mobility, walking, climbing, sitting, standing, reaching, bending, lifting (minimum of 10 lbs), fine hand coordination, ability to read, write, listen and speak clearly, the ability to understand and follow written and oral instructions and directions, ability to drive a vehicle and travel, and ability to remain calm under pressure. Must be able to sit and/or stand for extended periods of time. Must be able to use computer, cell phone, monitor, mouse, and keyboard extensively.

No compensation specified



Position is Open until filled


Application Instructions:

Learn about us and apply on Indeed here, or email resume and cover letter with salary requirements to jobs @ virginiasupportivehousing.org with “Peer Specialist” in the subject line. No phone calls, please.


Full Position Details Download Application

Night Monitor


Position Description:

Virginia Supportive Housing is seeking an on-call Night Monitor for Richmond, VA. The Night Monitor On Call lives on site at the property at no cost, and is responsible for the security of the building between 12:00 midnight and 8:00 a.m. The Night Monitor On Call reports to the Senior Property Manager (SPM).

Learn about us and apply on Indeed here.

 

Primary Duties:

In addition to the below duties, responsibilities, and physical/sensory requirements, the successful incumbent in this position demonstrates experience initiating and sustaining a high level of accountability resulting in positive outcomes, is mission-focused and demonstrates previous experience successfully collaborating with all levels of staff, volunteers, community, and board members.

Specific Duties and Responsibilities:

  • Monitor security throughout the building, as needed, between the hours of midnight to 8 a.m.
  • Respond to all confrontational & emergency situations between the hours of midnight to 8 a.m.
  • Respond to resident needs to access the building in event of lock out between the hours of midnight and 8 a.m.
  • Prepare written incident reports.
  • Meet with SPM regarding any resident who violates policy during the overnight hours on an as need basis.
  • Attend staff meetings and agency annual staff retreat.
  • Fill in on the front desk as appropriate
  • Other duties as assigned

 

Required Qualifications:

Qualifications:

Ability to get along well with others. Excellent skills in conflict resolution. Ability to handle emergency situations. Good oral communications skills.

Physical and Sensory Requirements:

Mobility, walking, climbing, sitting, standing, reaching, bending, lifting (minimum of 10 lbs), fine hand coordination, ability to read, write, listen and speak clearly, the ability to understand and follow written and oral instructions and directions, ability to drive a vehicle and travel, and ability to remain calm under pressure. Must be able to sit and/or stand for extended periods of time. Must be able to use computer, cell phone, monitor, mouse, and keyboard extensively.

No compensation specified



Position is Open until filled


Application Instructions:

Learn about us and apply on Indeed here, or email resume and salary requirements to jobs @ virginiasupportivehousing.org with “Independence – Night Monitor” in the subject line. No phone calls, please.


Full Position Details Download Application

Substance Abuse Specialist


Position Description:

Virginia Supportive Housing is seeking a full time Substance Abuse Specialist (Co-Occurring Disorder Specialist) for our ACT team in Richmond, VA. Full benefits package, generous holiday and paid time off plans!

The specialist uses clinical skills to assess, plan, develop, coordinate, and provide recovery-oriented treatment, recovery, and support services to program participants.  This position functions as a member of the multidisciplinary team and provides treatment, recovery, and supports services in a community-based program.  The specialist will also provide preventative and early intervention services as necessary.  The APTS (A Place to Start) clinical team is licensed as an ACT team and provides services to individuals with a history of chronic homelessness who have been diagnosed with a serious and persistent mental illness.  The specialist reports directly to the APTS Team Leader.

Learn about us and apply on Indeed here.

 

 

Primary Duties:

In addition to the below duties, responsibilities and physical/sensory requirements, the successful incumbent in this position demonstrates experience initiating and sustaining a high level of accountability resulting in positive outcomes, is mission-focused and demonstrates previous experience successfully collaborating with all levels of staff, volunteers, community, and board members.

Specific Duties and Responsibilities

1.       Provide outreach and case management for program participants including, but not limited to, coordination of care with other providers, monitoring progress and changes, treatment plan development, implementation, and ongoing assessment; provision of supportive counseling and symptom management, medication education and compliance, substance abuse recovery, assistance with activities of daily living to foster independence, maintain housing stability, and improve quality of life.

2.       Conduct annual comprehensive assessments of psychiatric history, mental status and diagnosis, physical health and medical needs, use of drugs or alcohol, education and employment history, social development and functioning, activities of daily, and family structure and relationships.

3.       Provide crisis intervention and prevention services to participants as needed to include participation in a rotating on-call schedule to cover after-hours, weekends, and holidays.

4.       Conduct quarterly reviews of progress for each assigned participant to reflect their progress over the last 90 days and the needs that persist for continued services.

5.       Assist and support program participants to carry out personal hygiene; provide nutrition education, meal planning, grocery shopping, and food preparation; assist and support participants to perform household activities; assist participants with accessing needed entitlements/benefits; teach money management skills; help participants to access reliable transportation; assist and support participants to have and effectively use a personal physician.  This may include such activities as side-by-side teaching of cleaning techniques, grocery shopping, and navigation of public transportation.

6.       Provide supportive services to increase interpersonal relationship and leisure skills.

7.       Work with the housing specialist to assist program participants to find and maintain safe and affordable housing which may at times include assisting participants with moving to a new living environment (i.e. packing boxes, transporting boxes, and unpacking boxes).

8.       Collaborate with community partners, other providers, payees, landlords, and family members to ensure effective care coordination, successful treatment interventions, and overall stability in the areas of mental health, substance abuse, social development, and housing.

9.       Initiate and maintain positive working relationships with ICT team members and community resources such as law enforcement, hospitals, other human service agencies, and informal community resources.

10.   Provide ongoing support and guidance for ICT team members in the areas of substance abuse with regard to the recovery planning/process, treatment planning, strategies and interventions, and safety planning.

11.   Maintain accurate, up-to-date, thorough records, both electronic and paper, in accordance with agency, licensure, and Medicaid regulations and policies.

12.   Actively participate in daily staff organizational meetings, treatment planning review meetings, and individual supervision meetings.

13.   Represent VSH to funders, potential donors, key stakeholders, and other organizations where appropriate.

14.   Other duties as assigned.

Required Qualifications:

Qualifications 

·         Requires a minimum of a master’s degree in Social Work or related field and one year of training or clinical experience in substance abuse treatment and working with adults who suffer from persistent and severe mental health symptoms.

·         Knowledge of the mental health system, community resources, program development, psychotropic medications, substance use disorders and treatment, and Intensive/Assertive Community Treatment Model preferred.

·         Skills in assessing, diagnosing, and formulating treatment goals and implementation of recovery-oriented services to persons with serious mental illness and co-occurring substance abuse disorders required.

·         Knowledge of applicable federal and state laws regarding this population, and experience in Medicaid billing procedures preferred.

·         Good computer skills required.

·         Certifications in CPR, First Aid, Behavior Management and Medication Management or a dedication and commitment to obtaining them within 3 months of hire.

·         Ability to interact in a professional manner with program participants, peers, and collateral agencies required.

·         Good oral and written communication skills required.

·         Valid driver’s license and ability to meet VSH driving requirements is required as use of personal vehicle is required.

·         Experience with homeless persons and homeless service systems is strongly preferred.

Physical and Sensory Requirements

Mobility, walking, climbing, sitting, standing, reaching, bending, lifting (minimum of 10 lbs), fine hand coordination, ability to read, write, listen and speak clearly, the ability to understand and follow written and oral instructions and directions, ability to drive a vehicle and travel, and ability to remain calm under pressure.  Must be able to sit and/or stand for extended periods of time.  Must be able to use computer, cell phone, monitor, mouse, and keyboard extensively.

No compensation specified



Position is Open until filled


Application Instructions:

Learn about us and apply on Indeed here, or email resume and cover letter with salary requirements to jobs @ virginiasupportivehousing.org with “Substance Abuse Specialist” in the subject line. No phone calls, please.


Full Position Details Download Application

Assistant Property Manager


Position Description:

Virginia Supportive Housing is seeking a Full Time Assistant Property Manager for our Richmond, VA Studios/Scattered Sites properties. Full benefits package, generous holidays and paid time off!

The Assistant Property Manager is responsible for assisting the Property Manager and/ or the Senior Property Manager in the supervision of all activities related to the Properties assigned in a specific geographic area. The Assistant Property Manager is also part of the Management Team wherein residential supportive services staff and property management staff work together to ensure a safe and secure environment for all residents while helping individual residents to stay successfully housed and become more independent and self-sufficient. The Assistant Property Manager also assists in the supervision of site staff.

Learn about us and apply on Indeed here.

 

 

 

 

Primary Duties:

In addition to the below duties, responsibilities, and physical/sensory requirements, the successful incumbent in this position demonstrates experience initiating and sustaining a high level of accountability resulting in positive outcomes, is mission-focused and demonstrates previous experience successfully collaborating with all levels of staff, volunteers, community, and board members.

MAJOR RESPONSIBILITIES AND DUTIES

· Work with the Property Manager and/ or the Senior Property Manager on all activities necessary to accomplish their objectives to manage the properties. This may include assisting with rent collection, processing new applicants, assisting with legal proceedings and maintaining the budget.

· Coordinate and assemble information for rent increase requests, including market comparables.

· Assist in the maintenance of property management files to include property reports, invoices, current and former resident files.

· Assist in the inspection of occupied and vacant units to insure cleanliness, safety and high quality maintenance.

· Assist in the preparation for all desk and physical audits by government entities, regulators, funders and partners.

· Work in coordinated effort with the other divisions in regards to: public inquiries, tours, volunteer activities, new development planning, and residential services program planning and implementation.

· Other duties as assigned by the Property Manager and/ or Senior Property Manager.

· Performs other duties as assigned

Required Qualifications:

KNOWLEDGE, SKILLS AND ABILITIES

· Good human relation skills with a demonstrated ability to deal with residents, site personnel, regional support services staff, corporate office personnel, property managers, property owners, inspectors, volunteers, peers and supervisors.

· Ability to exercise good judgment and self-control.

· Good comprehension and communication skills, with the ability to listen to and understand information and ideas presented through verbal communication.

· Enthusiasm, good attitude, trustworthiness, personal integrity and honesty.

· Must be detailed oriented, able plan, prioritize, multi-task and meet deadlines in a past paced environment.

· Appropriate level of supervisory and administrative experience and skills. Includes the ability to teach, train, mentor, evaluate and motivate staff.

· Effective communication skills with employees at all levels.

· Demonstrated ability to operate safely in the workplace, with experience in holding peers and direct reports accountable to safety standards.

· Ability to work autonomously and understand when a superior needs to be involved in decision making.

· Good decision making skills, with the ability to analyze information, evaluate results, and implement the best solution to solve problems or challenges.

· Self motivated, with a dedication to keeping up to date technically, and applying new knowledge to your job.

QUALIFICATIONS

· High school diploma or educational equivalent.

· No less than three years of prior residential property management experience required.

· Experience with HUD Housing Programs (including but not limited to Section 8, 202, 811) and Low Income Housing Tax Credits preferred.

· Knowledge of applicable federal and state housing laws preferred.

· Valid VA Driver’s License

· Must own or consistently have a vehicle available for use.

· Ability to successfully pass VSH insurance review.

· Computer skills, with working knowledge of the primary Microsoft Office programs

· Knowledge of property management software: OneSite conventional and affordable, WCMS preferred, OR demonstrated or ability and desire to learn these programs.

· Ability to successfully pass a background check and other pre-employment screening

ADDITIONAL DESIRED QUALIFICATIONS

· Registered Apartment Managers Certification

· CPR and First Aid Certification

Physical and Sensory Requirements:

Mobility, walking, climbing, sitting, standing, reaching, bending, lifting (minimum of 10 lbs), fine hand coordination, ability to read, write, listen and speak clearly, the ability to understand and follow written and oral instructions and directions, ability to drive a vehicle and travel, and ability to remain calm under pressure. Must be able to sit and/or stand for extended periods of time. Must be able to use computer, cell phone, monitor, mouse, and keyboard extensively.

No compensation specified



Position is Open until filled


Application Instructions:

Learn about us and apply on Indeed here, or email resume and cover letter with salary requirements to jobs @ virginiasupportivehousing.org with “APM – Studios/Scat. Sites” in the subject line. No phone calls, please.


Full Position Details Download Application

Supportive Services Specialist


Position Description:

Virginia Supportive Housing is seeking full time Supportive Services Specialists for our Richmond, VA HomeLink department. Full benefits package, generous paid time off and holidays!

Learn about us and apply on Indeed here.

 

 

 

Primary Duties:

In addition to the below duties, responsibilities, and physical/sensory requirements, the successful incumbent in this position demonstrates experience initiating and sustaining a high level of accountability resulting in positive outcomes, is mission-focused and demonstrates previous experience successfully collaborating with all levels of staff, volunteers, community, and board members.

Position Description:

Substance abuse case management experience preferred. This position functions as a collaborative team partner among VSH associates, reporting directly to the Team Lead to address client needs of VSH – serving low income and disabled adults who may be experiencing homelessness and repeated incarcerations.

  • Effectively self-manages and collaborates with all levels of staff and clients with varying needs ensuring timely and efficient utilization of resources; preventing return to homelessness and incarcerations while ensuring adherence to organization and regulatory requirements; ensuring licensure compliance as well as business process improvement measures for quality assurance and self development as well as development of the organization
  • Provides case management expertise to include but not limited to assessments, treatment planning, supportive counseling, linking to community resources, monitoring progress, collaboration with other providers, and care coordination
  • Advocates for clients in court, may testify on behalf of the client and/or services, collaborates with law enforcement, public defenders, and department of corrections
  • Maintains information in each client’s EHR to include demographics, assessments, treatment plans, progress notes, and discharge summaries
  • Maintains compliance with required reporting, data entry and quality control
  • Assists with necessary outreach and engagement activities to include clients and their families, community providers, landlords and medical personnel
  • Participates in weekly staff meetings, scheduled supervision meetings, and other required meetings and/or trainings
  • Completes daily time sheets accurately to document time spent with clients and ensure that each grant-related activity is recorded correctly
  • Works with landlords, community services providers, and oversight entities to provide good customer service, ensure responsiveness of VSH client supportive services, and achieve high rates of housing stability and other consumer outcomes
  • Adheres to oversight entities’ regulations regarding paperwork and service delivery
  • Identifies individual client services needs through ongoing outreach, engagement, screening and assessment activities
  • Maintains sufficient contact with clients served to ensure engagement with client services; identifies emerging needs and promotes goal attainment
  • Assists clients with securing and maintaining entitlements and benefits through DSS and other income and disability support resources
  • Serves a key role in supporting clients, fundraising and overseeing and/or collaborating with volunteer initiatives as well as other cross-departmental needs in order to achieve overall success of the organization; identifies improvement opportunities and solutions impacting organization success.
  • Serves as key team representative, attending and participating in meetings building relationships for improved client services, fund raising, and supporting volunteerism
  • Serves on team which may encompass interviewing candidates and collaborating with others in determining best fit meeting VSH best practices as well as supporting ongoing team initiatives that focus on associate retention
  • Maintains, prepares and provides efficient reporting; may present and explain data and expertise to any level of staff, board, or community
  • Collaborates with other departments and outside partners effectively ensuring team- oriented client-centered focus as well as creating a safe and secure environment for clients, staff, and visitors; provides on-call coverage as necessary; advises supervisor and others as needed, ensuring adherence to best practices

Required Qualifications:

Knowledge, Skills and Abilities:

  • Bachelor’s degree in human services and one year of experience in the field of direct services with adults with low-income, physical disabilities, behavioral health and developmental disorders, and/or history of homelessness and incarcerations; establishing supportive trusting relationships with such clients, peers, and key partners, respecting rights and personal preferences OR Bachelor’s degree in an area other than human services and five or more years of case management experience in the field as referenced above
  • Knowledge of homeless and offender population and appropriate community resources, especially entitlement and housing resources
  • Substance abuse case management experience preferred
  • SOAR certification and experience strongly preferred
  • Knowledge of mental illness, substance abuse disorders, community resources, medication management, and recovery concepts
  • Certification in CPR and First Aid
  • Requires high level of organization skills, including attention to detail, planning, prioritizing, multi-tasking and meeting deadlines in a fast paced environment
  • Requires excellent communications skills including verbal, written, presentation and listening
  • Must exhibit high level of accountability and good decision making skills including the ability to analyze information, evaluate results and recommend/implement the best solutions to solve difficult problems or challenges, using good judgment when to include others/supervisors as needed
  • Must exhibit proven success working with change management and culture shifts, exhibiting day-to-day flexibility in handling multiple priorities and organization initiatives, maintaining accountability for achieving improved performance metrics ongoing while exhibiting a positive attitude even when challenging
  • Must demonstrate proven ability to collaborate effectively with volunteers, all levels of staff and key stakeholders throughout the organization, community and partner organizations
  • Must possess excellent computer skills including use of Microsoft Office
  • Must have be comfortable with development of self and others; effectively collaborating among interdisciplinary teams
  • Prior experience in a human services environment supported by grants required; knowledge of electronic health records/data management and Medicaid billing helpful
  • Must possess a high level of professionalism and must have proven experience successfully demonstrating the ability to maintain strict confidentiality as well as maintain a positive, collaborative, and supportive attitude
  • Frequent local travel and some occasional State-wide travel required, approx 10%
  • Valid VA Driver’s license
  • Must have access to a personal vehicle available for use in performing job functions
  • Must successfully pass VSH insurance review, including background check and other pre-employment screenings
  • Other duties as assigned

Physical and Sensory Requirements:
Mobility, walking, climbing, sitting, standing, reaching, bending, lifting (minimum of 10 lbs), fine hand coordination, ability to read, write, listen and speak clearly, the ability to understand and follow written and oral instructions and directions, ability to drive a vehicle and travel, and ability to remain calm under pressure. Must be able to sit and/or stand for extended periods of time. Must be able to use computer, cell phone, monitor, mouse, and keyboard extensively.

No compensation specified



Position is Open until filled


Application Instructions:

Learn about us and apply on Indeed here, or email resume and cover letter with salary requirements to jobs @ virginiasupportivehousing.org with “SSS HomeLink” in the subject line. No phone calls, please.


Full Position Details Download Application

Maintenance Tech


Position Description:

Virginia Supportive Housing is seeking full time Maintenance Tech for our Richmond, VA properties. Full benefits package, generous paid time off and holidays, and $2500 sign on bonus!

The Maintenance Technician is responsible for the cleanliness and basic maintenance of all properties to include custodial work, apartment turnovers, the grounds and basic maintenance, such as carpentry, plumbing, electrical, HVAC & various other duties and maintenance repairs as needed or assigned.

Learn about us and apply on Indeed here.

 

Primary Duties:

In addition to the below duties, responsibilities, and physical/sensory requirements, the successful incumbent in this position demonstrates experience  initiating and sustaining a high level of accountability resulting in positive outcomes, is mission-focused and demonstrates previous experience successfully collaborating with all levels of staff, volunteers, community, and board members.

MAJOR RESPONSIBILITIES AND DUTIES:

  1. Complete work orders with emergencies taking a priority, completed on reporting date.  Non emergency work orders should be completed in 72 hours. Keep accurate records on work orders, noting all time and material utilized during the performance of work.
  2. Complete walk-through inspections of common areas to ensure they are clean and orderly at all times.
  3. Working with the preventative maintenance schedule for each building, inspect all VSH owned buildings and units monthly, note deficiencies and make repairs as necessary. Submit recommendations for major improvements and expenditures to Maintenance Supervisor.
  4. Ensure all buildings and building systems are operating properly, to include emergency doors, signs and lights and secured areas, such as mechanical and storage rooms.
  5. Perform electrical repairs such as outlets, wall switches, light fixtures and circuits. Perform plumbing work, such as cleaning pipe clogs, replacing fittings, stopping leaks.
  6. Repair or replace as necessary, glass, tile, carpet, cove base, fixtures, venetian blinds, locks, doorknobs, hinges and other repairs or replacements assigned by the Maintenance Supervisor.
  7. Paint interior surfaces as directed. Perform carpentry work as directed.
  8. Review supply and equipment inventory and place order as necessary with the Maintenance Supervisor.
  9. Make sure all service areas, storage areas, and maintenance areas are clean, well maintained, and well lighted.
  10. Turnover units and apartments to include cleaning and painting within five days.
  11. On a quarterly basis, inspect gutters and downspouts on all buildings and replace filters monthly.
  12. Respond to building emergencies at all properties when on call.
  13. Assist as requested with regular inspections, reporting all violations, discrepancies and damage, including those incurred in contract services, during scheduled building checks, move-outs and move-ins and regular work routine.
  14. Report all tenant complaints and/or tenant work requests to the Property Manager.
  15. Ensure compliance with standard safety programs and procedures. No entry without work order. Keys for tenant units must be signed out and returned at close of the business day.
  16. Clean buildings (to include staff offices, bathrooms and common areas) by emptying trash, cleaning windows, sweeping, mopping and cleaning surfaces.
  17. Move heavy equipment and furniture.
  18. Maintain grounds by cleaning up all debris on sidewalks and removing litter.
  19. Assist supervisor in carrying out maintenance and facilities management functions.
  20. Assist in 24 hour emergency maintenance including after hours on call.
  1. Performs other duties as assigned

 

Required Qualifications:

Requirements:

  • High school diploma or educational equivalent.
  • Minimum one (1) year experience in building maintenance.
  • Valid VA Driver’s License
  • Must own or consistently have a vehicle available for use.
  • Ability to successfully pass VSH insurance review.
  • Must have or own tools required to complete assigned duties
  • Ability to successfully pass a background check and other pre-employment screening
  • OSHA and HVAC Certification preferred

Physical and Sensory Requirements:

Mobility, walking, climbing, sitting, standing, reaching, bending, lifting (minimum of 10 lbs), fine hand coordination, ability to read, write, listen and speak clearly, the ability to understand and follow written and oral instructions and directions, ability to drive a vehicle and travel, and ability to remain calm under pressure.  Must be able to sit and/or stand for extended periods of time.  Must be able to use computer, cell phone, monitor, mouse, and keyboard extensively.

No compensation specified



Position is Open until filled


Application Instructions:

Learn about us and apply on Indeed here, or email resume and cover letter with salary requirements to jobs @ virginiasupportivehousing.org with “Maint-Richmond” in the subject line. No phone calls, please.


Full Position Details Download Application

ACT Team Lead


Position Description:

Virginia Supportive Housing is seeking a Team Lead for our Assertive Community Treatment (ACT) department in Richmond, VA. Full benefits package, generous paid time off and holidays!

Position Description:

The Team Lead is responsible for supervision and coordination of VSH’s Assertive Community Treatment program. ACT services are delivered by an interdisciplinary team of specialists who provide intensive mental health, substance use, vocational, and housing stabilization services to formerly homeless single adults who have an extensive history of psychiatric hospitalizations.

Learn about us and apply on Indeed here.

 

 

Primary Duties:

In addition to the below duties, responsibilities, and physical/sensory requirements, the successful incumbent in this position demonstrates experience initiating and sustaining a high level of accountability resulting in positive outcomes, is mission-focused and demonstrates previous experience successfully collaborating with all levels of staff, volunteers, community, and board members.

MAJOR RESPONSIBILITIES AND DUTIES

1. Adhere to DMAS, DBHDS, HUD and other oversight entities’ regulations regarding service delivery, administration, and documentation, including developing, reviewing and approving files, records, authorizations, assessments, and reports prepared according to program policies and procedures. Conduct regular audits of client files to maintain compliance.

2. Oversee intake process, maintain positive relationships with referral partners, and ensure that individuals meet funding/regulatory/oversight entity requirements.

3. Conduct and oversee treatment plan development, quarterly reviews of progress, quality progress notes, and discharge planning. Develop and monitor program management systems and quality controls to ensure a high-quality supportive services delivery and documentation system that meets the changing needs of persons served and established regulatory standards.

4. Recruit, hire, train, supervise, and evaluate all staff on the ACT team to include to include social workers, case managers, peer specialists, student interns, substance use and vocational specialists, nurses and other staff. Provide clinical supervision toward licensure for eligible staff.

5. Participate in regular supervision with the Clinical Programs Manager. Provide an appropriate level of information, training, and guidance about program activities, staff performance, administrative issues, and client concerns.

6. Provide direct care to assigned clients to address mental health and housing stability to include but not limited to crisis prevention and intervention, and in collaboration with the psychiatrist/psychiatric mental health nurse practitioner, advise direct services staff on management of challenging client situations and quality documentation of services.

7. Maintain regular contact with clients to include monthly quality checks to ensure that individuals are engaged, and that mental health and housing needs are being appropriately identified and addressed.

8. Ensure the development and implementation of an on-call schedule for all programs. Ensure that appropriate clients, VSH staff, and community partners have access to on-call contact information. Provide after hours on-call services as part of the rotation.

9. Provide leadership in creating and sustaining an inter-departmental culture of collaboration and mutual respect where the goals of housing stability and respect for tenants are highly valued.

10. Work with clients to maintain compliance with lease requirements. Develop systems and strategies to ensure that unit inspections are passed, lease violations are prevented or addressed, rent is paid, and annual re-certifications are completed.

11. Participate in agency-level committees and community meetings as assigned.

12. Participate in the development and implementation of the support services evaluation plan. Ensure quality and timeliness of data entry. Produce reports as requested or needed to inform program development and grants management.

13. Ensure that HMIS client data and HUD Annual Progress Reports are entered and updated as needed, that appropriate releases are signed, and that privacy/security requirements are followed.

14. Assist with data collection and reporting for other assigned projects and reports. Monitor the quality and completeness of program data.

15. Represent VSH in community meetings including Continuum of Care, LHRC, and regional partnership meetings as assigned.

16. Performs other duties as assigned.

Required Qualifications:

KNOWLEDGE, SKILLS AND ABILITIES

  • Knowledge of homeless population and appropriate community resources.
  • Knowledge of mental illness, substance abuse disorders, community resources, medication management, behavior management, and recovery concepts.
  • Must be detail-oriented and highly organized; able to plan, prioritize, multi-task and meet deadlines in a fast-paced environment.
  • Ability to provide leadership and manage challenging situations effectively and efficiently.
  • Ability to identify program needs and develop plans to address them.
  • Strong clinical skills including the ability to assess and intervene in client crisis situations.
  • Strong customer service ability
  • Good conflict resolution skills
  • Ability to form and sustain good working relationships with co-workers within PSH Services and other departments.
  • Demonstrated passion for VSH’s mission
  • Must be able to work well with people, including underserved and/or special needs populations
  • Ability to interact in a professional manner with program participants, peers, supervisors and collateral agencies required.
  • Excellent oral and written communication skills.
  • Ability to exercise good judgment and self-control.
  • Good comprehension and communication skills, with the ability to listen to and understand information and ideas presented through verbal communication.
  • Enthusiasm, good attitude, trustworthiness, personal integrity and honesty.
  • Demonstrated ability to operate safely in the workplace, with experience in holding peers accountable to safety standards.
  • Ability to work autonomously and understand when a supervisor needs to be involved in decision making.
  • Good decision-making skills, with the ability to analyze information, evaluate results, and implement the best solution to solve problems or challenges.
  • Self-motivated, with a dedication to keeping up to date technically, and applying new knowledge to the job.

QUALIFICATIONS

· Master’s degree in a human services field required.

· Licensed mental health professional (LMHP) or LMHP-eligible in the Commonwealth of Virginia with at least three years’ experience working with adults with mental health, substance abuse, and or homeless histories required.

· Experience with Intensive Community Treatment, Assertive Community Treatment, and/or Medicaid-funded services required.

· At least two years of supervisory/leadership experience preferred.

· Knowledge of applicable federal and state housing and supportive services laws and regulations.

· Certifications in CPR and First Aid or a dedication and commitment to obtaining them within 3 months of hire.

· Valid VA Driver’s License. Must own or consistently have a vehicle available for use.

· Computer skills, with a working knowledge of the primary Microsoft Office programs

· Ability to successfully pass a background check and other pre-employment screening

· Requires excellent communications skills including verbal, written, presentation and listening

· Must exhibit high level of accountability and good decision-making skills including the ability to analyze information, evaluate results and recommend/implement the best solutions to solve difficult problems or challenges, using good judgment when to include others/supervisors as needed

· Must exhibit proven success working with change management and culture shifts, exhibiting day-to-day flexibility in handling multiple priorities and organization initiatives, maintaining accountability for achieving improved performance metrics ongoing while exhibiting a positive attitude even when challenging

· Must demonstrate proven ability to collaborate effectively with volunteers, all levels of staff and key stakeholders throughout the organization, community, and partner organizations

· Must possess excellent computer skills including use of Microsoft Office

· Must be comfortable with development of self and others; effectively collaborating among interdisciplinary teams

· Prior experience in a human services environment supported by grants required; knowledge of electronic health records/data management and Medicaid billing helpful

· Must possess a high level of professionalism and must have proven experience successfully demonstrating the ability to maintain strict confidentiality as well as maintain a positive, collaborative, and supportive attitude

· Frequent local travel and some occasional State-wide travel required, approx. 10%

· Must have access to a personal vehicle available for use in performing job functions

· Must successfully pass VSH insurance review, including background check and other pre-employment screenings

· Other duties as assigned

Physical and Sensory Requirements:

Mobility, walking, climbing, sitting, standing, reaching, bending, lifting (minimum of 10 lbs), fine hand coordination, ability to read, write, listen and speak clearly, the ability to understand and follow written and oral instructions and directions, ability to drive a vehicle and travel, and ability to remain calm under pressure. Must be able to sit and/or stand for extended periods of time. Must be able to use computer, cell phone, monitor, mouse, and keyboard extensively.

No compensation specified



Position is Open until filled


Application Instructions:

Learn about us and apply on Indeed here, or email resume and cover letter with salary requirements to jobs @ virginiasupportivehousing.org with “ACT Team Lead” in the subject line. No phone calls, please.


Full Position Details Download Application

PMHNP


Position Description:

Virginia Supportive Housing is seeking a PMHNP for Richmond, VA. Comprehensive benefits package, generous paid time off and holidays!

As part of a multi-disciplinary treatment team, the PMHNP will be a part of an Assertive Community Treatment (ACT) team and provide psychiatric services to single adults with a history chronic homelessness who have been diagnosed with a severe and persistent mental illness.

The PMHNP will complete psychiatric evaluations, oversee medication management, prescribe/administer medication, oversee compliance with Board of Pharmacy and Department of Health regulations, and follow-up with consumers receiving ACT services. The PMHNP will participate in the daily team meeting to collaborate with the ACT team members regarding ongoing treatment needs. The PMHNP will provide education, support, and clinical guidance to consumers and ACT team members about mental health symptoms, medication, and side effects along with any needed assistance related to crisis stabilization and clinical documentation.

Learn about us and apply on Indeed here.

 

Primary Duties:

1. Conduct psychiatric evaluations and ongoing medication management for ACT consumers in the community. In collaboration with the ACT team members, conduct the necessary outreach and collateral contact necessary to ensure successful home visits.

2. In collaboration with the nurse, develop, revise, maintain and supervise the psychopharmacologic duties and medication policies including administering, evaluating, and recording psychotropic medications prescribed and administered; evaluate and record medication effectiveness, complications, and side effects; and arrange for required lab work.

3. Oversee ongoing compliance with Board of Pharmacy and Department of Health regulations including annual recertification.

4. Maintain accurate, up-to-date, thorough records in accordance with agency policies, Medicaid regulations, and licensure requirements; provide the necessary oversight, education, and support to ensure staff are meeting those same standards with clinical practice and documentation.

5. Review and approve all treatment plans and quarterly reviews for each ACT consumer to ensure the documents are in accordance with the psychiatric assessment.

6. Participate in any mandatory trainings, meetings and assignments as needed.

7. Collaborate with medical providers, mental health providers, ACT team members, substance abuse providers, and other pertinent providers to ensure quality coordination of services and treatment.

8. Participate in the daily treatment team meetings and provide needed education and training regarding diagnoses, symptoms, medication, side effects, and/or treatment planning as it aligns with the consumers’ needs, goals, rights, and preferences.

9. Coordinate admission to inpatient psychiatric facilities and participate in discharge planning and follow up appointments as needed.

10. Attend supervision meetings with the Team Lead and/or Clinical Programs Manager as scheduled.

11. Positively represent VSH in the community to key stakeholders, partners, and/or funders where appropriate.

12. Other duties as assigned.

Required Qualifications:

· Board certified psychiatric mental health nurse practitioner or equivalent in the state of VA, or ability to obtain state certification within 30 days of hire.

· Skills in establishing supportive trusting relationships with persons with mental illness and respect for their rights and personal preferences.

· Knowledge of the mental health system, community resources, homelessness and Intensive/Assertive Community Treatment Model strongly preferred.

· Good computer skills required.

· Must have certifications in CPR and First Aid.

· Ability to interact in a professional manner with program participants, peers, and collateral agencies required.

· Good oral and written communication skills required.

· Good computer skills required.

· Ability to interact in a professional manner with program participants, peers, and collateral agencies required.

· Good oral and written communication skills required.

· Valid driver’s license and ability to meet VSH driving requirements is required. Limited use of personal vehicle may be required.

Physical and Sensory Requirements

Mobility, walking, climbing, sitting, standing, reaching, bending, lifting (minimum of 10 lbs), fine hand coordination, ability to read, write, listen and speak clearly, the ability to understand and follow written and oral instructions and directions, ability to drive a vehicle and travel, and ability to remain calm under pressure. Must be able to sit and/or stand for extended periods of time. Must be able to use computer, cell phone, monitor, mouse, and keyboard extensively.

No compensation specified



Position is Open until filled


Application Instructions:

Learn about us and apply on Indeed here, or email resume and cover letter with salary requirements to jobs @ virginiasupportivehousing.org with “PMHNP” in the subject line. No phone calls, please.


Full Position Details Download Application

Maintenance Tech


Position Description:

Virginia Supportive Housing is seeking a full time Maintenance Technician for our Richmond, VA property.  1st shift Monday-Friday, with full benefits and generous paid holidays, vacation and sick leave, plus $2500 sign on bonus!

Position Description:
The Maintenance Technician is responsible for the cleanliness and basic maintenance of all properties to include custodial work, apartment turnovers, the grounds and basic maintenance, such as carpentry, plumbing, electrical, HVAC & various other duties and maintenance repairs as needed or assigned.

Learn about us and apply on Indeed here.

Primary Duties:

  • Complete work orders with emergencies taking a priority, completed on reporting date. Non emergency work orders should be completed in 72 hours. Keep accurate records on work orders, noting all time and material utilized during the performance of work.
  • Complete walk-through inspections of common areas to ensure they are clean and orderly at all times.
  • Working with the preventative maintenance schedule for the building, inspect all units monthly, note deficiencies and make repairs as necessary. Submit recommendations for major improvements and expenditures to Maintenance Supervisor.
  • Ensure all building systems are operating properly, to include emergency doors, signs and lights and secured areas, such as mechanical and storage rooms.
  • Perform electrical repairs such as outlets, wall switches, light fixtures and circuits. Perform plumbing work, such as cleaning pipe clogs, replacing fittings, stopping leaks.
  • Repair or replace as necessary, glass, tile, carpet, cove base, fixtures, venetian blinds, locks, doorknobs, hinges and other repairs or replacements assigned by the Maintenance Supervisor.
  • Paint interior surfaces as directed. Perform carpentry work as directed.
  • Review supply and equipment inventory and place order as necessary with the Maintenance Supervisor.
  • Make sure all service areas, storage areas, and maintenance areas are clean, well maintained, and well lighted.
  • Turnover units and apartments to include cleaning and painting within five days.
  • On a quarterly basis, inspect gutters and downspouts and replace filters monthly.
  • Respond to building emergencies at all properties when on call.
  • Assist as requested with regular inspections, reporting all violations, discrepancies and damage, including those incurred in contract services, during scheduled building checks, move-outs and move-ins and regular work routine.
  • Report all tenant complaints and/or tenant work requests to the Property Manager.
  • Ensure compliance with standard safety programs and procedures. No entry without work order. Keys for tenant units must be signed out and returned at close of the business day.
  • Clean buildings (to include staff offices, bathrooms and common areas) by emptying trash, cleaning windows, sweeping, mopping and cleaning surfaces.
  • Move heavy equipment and furniture.
  • Maintain grounds by cleaning up all debris on sidewalks and removing litter.
  • Assist supervisor in carrying out maintenance and facilities management functions.
  • Assist in 24 hour emergency maintenance including after hours on call.
  • Performs other duties as assigned

Required Qualifications:

In addition to the below duties, responsibilities, and physical/sensory requirements, the successful incumbent in this position demonstrates experience initiating and sustaining a high level of accountability resulting in positive outcomes, is mission-focused and demonstrates previous experience successfully collaborating with all levels of staff, volunteers, community, and board members.

Requirements:

  • High school diploma or educational equivalent.
  • Minimum one (1) year experience in building maintenance.
  • Valid VA Driver’s License
  • Must own or consistently have a vehicle available for use.
  • Ability to successfully pass VSH insurance review.
  • Must have or own tools required to complete assigned duties
  • Ability to successfully pass a background check and other pre-employment screening
  • OSHA and HVAC Certification preferred

Physical and Sensory Requirements:
Mobility, walking, climbing, sitting, standing, reaching, bending, lifting (minimum of 10 lbs), fine hand coordination, ability to read, write, listen and speak clearly, the ability to understand and follow written and oral instructions and directions, ability to drive a vehicle and travel, and ability to remain calm under pressure. Must be able to sit and/or stand for extended periods of time. Must be able to use computer, cell phone, monitor, mouse, and keyboard extensively.

No compensation specified



Position is Open until filled


Application Instructions:

Learn about us and apply on Indeed here, or email resume and salary requirements to jobs @ virginiasupportivehousing.org, with “Maint-NCH” in the subject line. No phone calls, please.


Full Position Details Download Application

Employment opportunities in Hampton Roads

Desk Clerk - FT 2nd Shift Weekdays


Position Description:

The Desk Clerk is responsible for monitoring the front desk, performing all receptionist duties, and ensuring the security of the building and safety of the residents in the properties assigned in a specific geographic region.

Learn about us and apply on Indeed here.

Primary Duties:

  1. Walk through inspection of all common areas including the grounds at onset of shift and record findings on shift report.
  2. Review prior shift report with departing Desk Clerk.
  3. Answer phone, direct calls, and take messages.
  4. Be familiar with identity of all clients/residents/visitors and respond to non-emergency issues by addressing with your supervisor first for further direction.  In emergency situations related to health/risk/safety incidents, contact appropriate outside emergency resources (Fire/EMT/Police).  (Follow the Property Management and Supportive Services Coordination guidelines).  Follow employee handbook guidelines which provide that it is not appropriate to engage with clients/residents/visitors on a personal level.  This includes providing or receiving favors of any kind, (i.e., monetary, gifts, transportation, bill paying assistance, taking care of personal items/personal property, etc.) or sharing personal identifying information such as phone numbers and addresses or initiating introduction to friends and family members or engaging in personal activities with clients.
  5. Check and monitor guest registration.
  6. Collect rents, prepare bank deposits and do all assigned filing as well as other assigned property management tasks.
  7. Monitor any unusual activities of residents and so note on the shift report and incident report.  Respond appropriately.  Refer to copy of Rules and Regulations for guidelines.
  8. Complete information on work order, keep track of work orders, and handle emergency maintenance complaints appropriately.
  9. On properties with video monitoring, carefully monitor cameras, note any suspicious activity and respond accordingly.   Morning shift must examine video recordings from midnight to 8 am and report/document any incidents for the Property Manager.
  10. Assist with quarterly inspections of all units in assigned properties.
  11. Conduct move-in, including the review of rules and regulations and walk through inspection with new resident.
  12. Assist with application process and resident file maintenance; process police reports and/or credit reports.
  13. Assist with the preparation of the vacancy and delinquency reports.
  14. Attend staff meetings and training as required
  15. Performs other duties as assigned

Required Qualifications:

KNOWLEDGE, SKILLS AND ABILITIES

  • Exceptional interpersonal skills and human relation skills that positively benefits interaction with internal and external clientele.
  • A demonstrated ability to deal with residents, site personnel, regional support services staff, corporate office personnel, property managers, property owners, inspectors, volunteers, peers and supervisors.
  • Ability to exercise good judgment and self-control.
  • Good comprehension and communication skills, with the ability to listen to and understand information and ideas presented through verbal communication.
  • Enthusiasm, good attitude, trustworthiness, personal integrity and honesty.
  • Must be detailed oriented, able plan, prioritize, multi-task and meet deadlines in a past paced environment.
  • Appropriate level of administrative experience and skills.
  • Effective communication skills with employees at all levels.
  • Demonstrated ability to operate safely in the workplace, with experience in holding peers and direct reports accountable to safety standards.
  • Ability to work autonomously and understand when a superior needs to be involved in decision making.
  • Good decision making skills, with the ability to analyze information, evaluate results, and implement the best solution to solve problems or challenges.
  • Self-motivated, with a dedication to keeping up to date technically, and applying new knowledge to your job.

QUALIFICATIONS

  • High school diploma or educational equivalent.
  • Knowledge of applicable federal and state housing laws preferred.
  • Must own or consistently have a vehicle available for use.
  • Computer skills, with working knowledge of the primary Microsoft Office programs
  • Knowledge of property management software: OneSite conventional and affordable, WCMS preferred, OR demonstrated or ability and desire to learn these programs.
  • Ability to successfully pass a background check and other pre-employment screening.

 PHYSICAL REQUIREMENTS

  • Mobility, walking, climbing, sitting (for extended periods of time), standing, reaching, bending, lifting (minimum of 10 lbs), fine hand coordination, ability to read, write, listen and speak clearly, the ability to understand and follow written and oral instructions and directions, and ability to remain calm under pressure. Must be able to sit and/or stand for extended periods of time.  Must be able to use computer, cell phone, monitor, mouse, and keyboard extensively.

No compensation specified



Position is Open until filled


Application Instuctions:

Learn about us and apply on Indeed here.  Or, email resume and cover letter with salary requirements to jobs @ virginiasupportivehousing.org with “ PT Desk Clerk/Church St.” in the subject line.  No phone calls, please.


Full Position Details Download Application

Supportive Services Specialist - Part Time


Position Description:

Virginia Supportive Housing is seeking a Part Time Supportive Services Specialist for Hampton Roads.  This position functions as a collaborative team partner among VSH associates, reporting directly to the Programs Manager to address Client needs of VSH – serving low income and disabled people who may be experiencing homelessness and repeated incarcerations.

Learn about us and apply on Indeed here.

 

Primary Duties:

In addition to the below duties, responsibilities, and physical/sensory requirements, the successful incumbent in this position demonstrates experience  initiating and sustaining a high level of accountability resulting in positive outcomes, is mission-focused and demonstrates previous experience successfully collaborating with all levels of staff, volunteers, community, and board members.

Duties/Responsibilities:

  • Effectively self-manages and collaborates with all levels of staff and clients with varying needs ensuring timely and efficient utilization of resources; preventing return to homelessness and incarcerations while ensuring adherence to organization and regulatory requirements; ensuring licensure compliance as well as business process improvement measures for quality assurance and self development as well as development of the organization
  • Provides case management expertise to include but not limited to assessments, treatment planning, supportive counseling, linking to community resources, monitoring progress, collaboration with other providers, and care coordination
  • Advocates for clients in court, may testify on behalf of the client and/or services, collaborates with law enforcement, public defenders, and department of corrections
  • Maintains information in each client’s EHR to include demographics, assessments, treatment plans, progress notes, and discharge summaries
  • Maintains compliance with required reporting, data entry and quality control
  • Assists with necessary outreach and engagement activities to include clients and their families, community providers, landlords and medical personnel
  • Participates in weekly staff meetings, scheduled supervision meetings, and other required meetings and/or trainings
  • Completes daily time sheets accurately to document time spent with clients and ensure that each grant-related activity is recorded correctly
  • Works with landlords, community services providers, and oversight entities to provide good customer service, ensure responsiveness of VSH client supportive services, and achieve high rates of housing stability and other consumer outcomes
  • Adheres to oversight entities’ regulations regarding paperwork and service delivery
  • Identifies individual client services needs through ongoing outreach, engagement, screening and assessment activities
  • Maintains sufficient contact with clients served to ensure engagement with client services; identifies emerging needs and promotes goal attainment
  • Assists clients with securing and maintaining entitlements and benefits through DSS and other income and disability support resources
  • Serves a key role in supporting clients, fundraising and overseeing and/or collaborating with volunteer initiatives as well as other cross-departmental needs in order to achieve overall success of the organization; identifies improvement opportunities and solutions impacting organization success.
  • Serves as key team representative, attending and participating in meetings building relationships for improved client services, fund raising, and supporting volunteerism
  • Serves on team which may encompass interviewing candidates and collaborating with others in determining best fit meeting VSH best practices as well as supporting ongoing team initiatives that focus on associate retention
  • Maintains, prepares and provides efficient reporting; may present and explain data and expertise to any level of staff, board, or community
  • Collaborates with other departments and outside partners effectively ensuring team- oriented client-centered focus as well as creating a safe and secure environment for clients, staff, and visitors; provides on-call coverage as necessary; advises supervisor and others as needed, ensuring adherence to best practices
  • Other duties as assigned

Required Qualifications:

Knowledge, Skills and Abilities

  • Bachelors’ degree in Human Services from appropriately accredited institution
  • Must have at least 1 year of demonstrated knowledge and experience in the field of direct services to individuals with low-income, physical disabilities, behavioral health and developmental disorders, and/or history of homelessness and incarcerations; establishing supportive trusting relationships with such clients, peers, and key partners, respecting rights and personal preferences
  • Knowledge of homeless and offender population and appropriate community resources, especially entitlement and housing resources
  • SOAR certification and experience strongly preferred
  • Knowledge of mental illness, substance abuse disorders, community resources, medication management, and recovery concepts
  • Certification in CPR and First Aid
  • Requires high level of organization skills, including attention to detail, planning, prioritizing, multi-tasking and meeting deadlines in a fast paced environment
  • Requires excellent communications skills including verbal, written, presentation and listening
  • Must exhibit high level of accountability and good decision making skills including the ability to analyze information, evaluate results and recommend/implement the best solutions to solve difficult problems or challenges, using good judgment when to include others/supervisors as needed
  • Must exhibit proven success working with change management and culture shifts, exhibiting day-to-day flexibility in handling multiple priorities and organization initiatives, maintaining accountability for achieving improved performance metrics ongoing while exhibiting a positive attitude even when challenging
  • Must demonstrate proven ability to collaborate effectively with volunteers, all levels of staff and key stakeholders throughout the organization, community and partner organizations
  • Must possess excellent computer skills including use of Microsoft Office
  • Must have be comfortable with development of self and others; effectively collaborating among interdisciplinary teams
  • Prior experience in a human services environment supported by grants required; knowledge of electronic health records/data management and Medicaid billing helpful
  • Must possess a high level of professionalism and must have proven experience successfully demonstrating the ability to maintain strict confidentiality as well as maintain a positive, collaborative, and supportive attitude
  • Frequent local travel and some occasional State-wide travel required, approx 10%
  • Valid VA Driver’s license
  • Must have access to a personal vehicle available for use in performing job functions
  • Must successfully pass VSH insurance review, including background check and other pre-employment screenings
  • Other duties as assigned

Physical and Sensory Requirements:

Mobility, walking, climbing, sitting, standing, reaching, bending, lifting (minimum of 10 lbs), fine hand coordination, ability to read, write, listen and speak clearly, the ability to understand and follow written and oral instructions and directions, ability to drive a vehicle and travel, and ability to remain calm under pressure.  Must be able to sit and/or stand for extended periods of time.  Must be able to use computer, cell phone, monitor, mouse, and keyboard extensively.

 

No compensation specified



Position is Open until filled


Application Instuctions:

Learn about us and apply on Indeed here, or email resume and cover letter with salary requirements to jobs @ virginiasupportivehousing.org with “SSS HR” in the subject line.  No phone calls, please.


Full Position Details Download Application

Weekend Desk Clerk


Position Description:

Virginia Supportive Housing is seeking a Part Time Weekend 2nd Shift Desk Clerk for Norfolk, VA.  The Desk Clerk is responsible for monitoring the front desk, performing all receptionist duties, and ensuring the security of the building and safety of the residents in the properties assigned in a specific geographic region.

Learn about us and apply on Indeed here.

 

 

Primary Duties:

In addition to the below duties, responsibilities, and physical/sensory requirements, the successful incumbent in this position demonstrates experience  initiating and sustaining a high level of accountability resulting in positive outcomes, is mission-focused and demonstrates previous experience successfully collaborating with all levels of staff, volunteers, community, and board members.

MAJOR RESPONSIBILITIES AND DUTIES

 Walk through inspection of all common areas including the grounds at onset of shift and record findings on shift report.

Review prior shift report with departing Desk Clerk.

Answer phone, direct calls, and take messages.

Be familiar with identity of all clients/residents/visitors and respond to non-emergency issues by addressing with your supervisor first for further direction.  In emergency situations related to health/risk/safety incidents, contact appropriate outside emergency resources (Fire/EMT/Police).  (Follow the Property Management and Supportive Services Coordination guidelines).  Follow employee handbook guidelines which provide that it is not appropriate to engage with clients/residents/visitors on a personal level.  This includes providing or receiving favors of any kind, (i.e., monetary, gifts, transportation, bill paying assistance, taking care of personal items/personal property, etc.) or sharing personal identifying information such as phone numbers and addresses or initiating introduction to friends and family members or engaging in personal activities with clients.

Check and monitor guest registration.

Collect rents, prepare bank deposits and do all assigned filing as well as other assigned property management tasks.

Monitor any unusual activities of residents and so note on the shift report and incident report.  Respond appropriately.  Refer to copy of Rules and Regulations for guidelines.

Complete information on work order, keep track of work orders, and handle emergency maintenance complaints appropriately.

On properties with video monitoring, carefully monitor cameras, note any suspicious activity and respond accordingly.   Morning shift must examine video recordings from midnight to 8 am and report/document any incidents for the Property Manager.

Assist with quarterly inspections of all units in assigned properties.

Conduct move-in, including the review of rules and regulations and walk through inspection with new resident.

Assist with application process and resident file maintenance; process police reports and/or credit reports.

Assist with the preparation of the vacancy and delinquency reports.

Attend staff meetings and training as required

Performs other duties as assigned

Required Qualifications:

KNOWLEDGE, SKILLS AND ABILITIES

·         Exceptional interpersonal skills and human relation skills that positively benefits interaction with internal and external clientele.

·         A demonstrated ability to deal with residents, site personnel, regional support services staff, corporate office personnel, property managers, property owners, inspectors, volunteers, peers and supervisors.

·         Ability to exercise good judgment and self-control.

·         Good comprehension and communication skills, with the ability to listen to and understand information and ideas presented through verbal communication.

·         Enthusiasm, good attitude, trustworthiness, personal integrity and honesty.

·         Must be detailed oriented, able plan, prioritize, multi-task and meet deadlines in a past paced environment.

  • Appropriate level of administrative experience and skills.
  • Effective communication skills with employees at all levels.
  • Demonstrated ability to operate safely in the workplace, with experience in holding peers and direct reports accountable to safety standards.
  • Ability to work autonomously and understand when a superior needs to be involved in decision making.

·         Good decision making skills, with the ability to analyze information, evaluate results, and implement the best solution to solve problems or challenges.

·         Self-motivated, with a dedication to keeping up to date technically, and applying new knowledge to your job.

QUALIFICATIONS

·         High school diploma or educational equivalent.

·         Knowledge of applicable federal and state housing laws preferred.

·         Must own or consistently have a vehicle available for use.

·         Computer skills, with working knowledge of the primary Microsoft Office programs

·         Knowledge of property management software: OneSite conventional and affordable, WCMS preferred, OR demonstrated or ability and desire to learn these programs.

·         Ability to successfully pass a background check and other pre-employment screening.

PHYSICAL REQUIREMENTS

·         Mobility, walking, climbing, sitting (for extended periods of time), standing, reaching, bending, lifting (minimum of 10 lbs), fine hand coordination, ability to read, write, listen and speak clearly, the ability to understand and follow written and oral instructions and directions, and ability to remain calm under pressure.  Must be able to sit and/or stand for extended periods of time.  Must be able to use computer, cell phone, monitor, mouse, and keyboard extensively.

No compensation specified



Position is Open until filled


Application Instuctions:

Learn about us and apply on Indeed here, or email resume and salary requirements to jobs @ virginiasupportivehousing.org with “Weekend Desk Clerk-S. Bay” in the subject line.  No phone calls, please.


Full Position Details Download Application

Night Monitor


Position Description:

Virginia Supportive Housing is seeking an on-call Night Monitor for Virginia Beach, VA. The Night Monitor On Call lives on site at the property at no cost, and is responsible for the security of the building between 12:00 midnight and 8:00 a.m. The Night Monitor On Call reports to the Senior Property Manager (SPM).

Learn about us and apply on Indeed here.

 

Primary Duties:

In addition to the below duties, responsibilities, and physical/sensory requirements, the successful incumbent in this position demonstrates experience initiating and sustaining a high level of accountability resulting in positive outcomes, is mission-focused and demonstrates previous experience successfully collaborating with all levels of staff, volunteers, community, and board members.

Specific Duties and Responsibilities:

  • Monitor security throughout the building, as needed, between the hours of midnight to 8 a.m.
  • Respond to all confrontational & emergency situations between the hours of midnight to 8 a.m.
  • Respond to resident’s need to access the building in event of lock out between the hours of midnight and 8 a.m.
  • Prepare written incident reports.
  • Meet with SPM regarding any resident who violates policy during the overnight hours on an as need basis.
  • Attend staff meetings and agency annual staff retreat.
  • Fill in on the front desk as appropriate
  • Other duties as assigned

Required Qualifications:

Qualifications:

Ability to get along well with others. Excellent skills in conflict resolution. Ability to handle emergency situations. Good oral communications skills.

Physical and Sensory Requirements:

Mobility, walking, climbing, sitting, standing, reaching, bending, lifting (minimum of 10 lbs), fine hand coordination, ability to read, write, listen and speak clearly, the ability to understand and follow written and oral instructions and directions, ability to drive a vehicle and travel, and ability to remain calm under pressure. Must be able to sit and/or stand for extended periods of time. Must be able to use computer, cell phone, monitor, mouse, and keyboard extensively.

No compensation specified



Position is Open until filled


Application Instuctions:

Learn about us and apply on Indeed here, oremail resume and salary requirements to jobs @ virginiasupportivehousing.org with “S. Bay Night Monitor” in the subject line. No phone calls, please.


Full Position Details Download Application

Weekend Desk Clerk


Position Description:

Virginia Supportive Housing is seeking a 2nd Shift Weekend Desk Clerk for Norfolk, VA.  The Desk Clerk is responsible for monitoring the front desk, performing all receptionist duties, and ensuring the security of the building and safety of the residents in the properties assigned in a specific geographic region.

Learn about us and apply on Indeed here.

Primary Duties:

In addition to the below duties, responsibilities, and physical/sensory requirements, the successful incumbent in this position demonstrates experience  initiating and sustaining a high level of accountability resulting in positive outcomes, is mission-focused and demonstrates previous experience successfully collaborating with all levels of staff, volunteers, community, and board members.

MAJOR RESPONSIBILITIES AND DUTIES

Walk through inspection of all common areas including the grounds at onset of shift and record findings on shift report.

  1. Review prior shift report with departing Desk Clerk.
  2. Answer phone, direct calls, and take messages.
  3. Be familiar with identity of all clients/residents/visitors and respond to non-emergency issues by addressing with your supervisor first for further direction.  In emergency situations related to health/risk/safety incidents, contact appropriate outside emergency resources (Fire/EMT/Police).  (Follow the Property Management and Supportive Services Coordination guidelines).  Follow employee handbook guidelines which provide that it is not appropriate to engage with clients/residents/visitors on a personal level.  This includes providing or receiving favors of any kind, (i.e., monetary, gifts, transportation, bill paying assistance, taking care of personal items/personal property, etc.) or sharing personal identifying information such as phone numbers and addresses or initiating introduction to friends and family members or engaging in personal activities with clients.
  4. Check and monitor guest registration.
  5. Collect rents, prepare bank deposits and do all assigned filing as well as other assigned property management tasks.
  6. Monitor any unusual activities of residents and so note on the shift report and incident report.  Respond appropriately.  Refer to copy of Rules and Regulations for guidelines.
  7. Complete information on work order, keep track of work orders, and handle emergency maintenance complaints appropriately.
  8. On properties with video monitoring, carefully monitor cameras, note any suspicious activity and respond accordingly.   Morning shift must examine video recordings from midnight to 8 am and report/document any incidents for the Property Manager.
  9. Assist with quarterly inspections of all units in assigned properties.
  10. Conduct move-in, including the review of rules and regulations and walk through inspection with new resident.
  11. Assist with application process and resident file maintenance; process police reports and/or credit reports.
  12. Assist with the preparation of the vacancy and delinquency reports.
  13. Attend staff meetings and training as required
  14. Performs other duties as assigned

Required Qualifications:

KNOWLEDGE, SKILLS AND ABILITIES

  • Exceptional interpersonal skills and human relation skills that positively benefits interaction with internal and external clientele.
  • A demonstrated ability to deal with residents, site personnel, regional support services staff, corporate office personnel, property managers, property owners, inspectors, volunteers, peers and supervisors.
  • Ability to exercise good judgment and self-control.
  • Good comprehension and communication skills, with the ability to listen to and understand information and ideas presented through verbal communication.
  • Enthusiasm, good attitude, trustworthiness, personal integrity and honesty.
  • Must be detailed oriented, able plan, prioritize, multi-task and meet deadlines in a past paced environment.
  • Appropriate level of administrative experience and skills.
  • Effective communication skills with employees at all levels.
  • Demonstrated ability to operate safely in the workplace, with experience in holding peers and direct reports accountable to safety standards.
  • Ability to work autonomously and understand when a superior needs to be involved in decision making.
  • Good decision making skills, with the ability to analyze information, evaluate results, and implement the best solution to solve problems or challenges.
  • Self-motivated, with a dedication to keeping up to date technically, and applying new knowledge to your job.

QUALIFICATIONS

  • High school diploma or educational equivalent.
  • Knowledge of applicable federal and state housing laws preferred.
  • Must own or consistently have a vehicle available for use.
  • Computer skills, with working knowledge of the primary Microsoft Office programs
  • Knowledge of property management software: OneSite conventional and affordable, WCMS preferred, OR demonstrated or ability and desire to learn these programs.
  • Ability to successfully pass a background check and other pre-employment screening. 

PHYSICAL REQUIREMENTS

  • Mobility, walking, climbing, sitting (for extended periods of time), standing, reaching, bending, lifting (minimum of 10 lbs), fine hand coordination, ability to read, write, listen and speak clearly, the ability to understand and follow written and oral instructions and directions, and ability to remain calm under pressure. Must be able to sit and/or stand for extended periods of time.  Must be able to use computer, cell phone, monitor, mouse, and keyboard extensively.

No compensation specified



Position is Open until filled


Application Instuctions:

Learn about us and apply on Indeed here, or email resume and salary requirements to jobs @ virginiasupportivehousing.org with “Gosnold Desk Clerk” in the subject line. No phone calls, please.


Full Position Details Download Application

Full Time Desk Clerk


Position Description:

The Desk Clerk is responsible for monitoring the front desk, performing all receptionist duties, and ensuring the security of the building and safety of the residents in the properties assigned in a specific geographic region.

Learn about us and apply on Indeed here.

Primary Duties:

In addition to the below duties, responsibilities, and physical/sensory requirements, the successful incumbent in this position demonstrates experience initiating and sustaining a high level of accountability resulting in positive outcomes, is mission-focused and demonstrates previous experience successfully collaborating with all levels of staff, volunteers, community, and board members.

MAJOR RESPONSIBILITIES AND DUTIES

  • Walk through inspection of all common areas including the grounds at onset of shift and record findings on shift report.
  • Review prior shift report with departing Desk Clerk.
  • Answer phone, direct calls, and take messages.
  • Be familiar with identity of all residents and respond to resident problems and emergencies as appropriate.
  • Check and monitor guest registration.
  • Collect rents, prepare bank deposits and do all assigned filing as well as other assigned property management tasks.
  • Monitor any unusual activities of residents and so note on the shift report and incident report. Respond appropriately. Refer to copy of Rules and Regulations for guidelines.
  • Complete information on work order, keep track of work orders, and handle emergency maintenance complaints appropriately.
  • On properties with video monitoring, carefully monitor cameras, note any suspicious activity and respond accordingly. Morning shift must examine video recordings from midnight to 8 am and report/document any incidents for the Property Manager.
  • Assist with quarterly inspections of all units in assigned properties.
  • Conduct move-in, including the review of rules and regulations and walk through inspection with new resident.
  • Assist with application process and resident file maintenance; process police reports and/or credit reports.
  • Assist with the preparation of the vacancy and delinquency reports.
  • Attend staff meetings and training as required
  • Performs other duties as assigned

In addition to the below duties, responsibilities, and physical/sensory requirements, the successful incumbent in this position demonstrates experience initiating and sustaining a high level of accountability resulting in positive outcomes, is mission-focused and demonstrates previous experience successfully collaborating with all levels of staff, volunteers, community, and board members.

MAJOR RESPONSIBILITIES AND DUTIES

  • Walk through inspection of all common areas including the grounds at onset of shift and record findings on shift report.
  • Review prior shift report with departing Desk Clerk.
  • Answer phone, direct calls, and take messages.
  • Be familiar with identity of all residents and respond to resident problems and emergencies as appropriate.
  • Check and monitor guest registration.
  • Collect rents, prepare bank deposits and do all assigned filing as well as other assigned property management tasks.
  • Monitor any unusual activities of residents and so note on the shift report and incident report. Respond appropriately. Refer to copy of Rules and Regulations for guidelines.
  • Complete information on work order, keep track of work orders, and handle emergency maintenance complaints appropriately.
  • On properties with video monitoring, carefully monitor cameras, note any suspicious activity and respond accordingly. Morning shift must examine video recordings from midnight to 8 am and report/document any incidents for the Property Manager.
  • Assist with quarterly inspections of all units in assigned properties.
  • Conduct move-in, including the review of rules and regulations and walk through inspection with new resident.
  • Assist with application process and resident file maintenance; process police reports and/or credit reports.
  • Assist with the preparation of the vacancy and delinquency reports.
  • Attend staff meetings and training as required
  • Performs other duties as assigned

Required Qualifications:

KNOWLEDGE, SKILLS AND ABILITIES

  • Exceptional interpersonal skills and human relation skills that positively benefits interaction with internal and external clientele.
  • A demonstrated ability to deal with residents, site personnel, regional support services staff, corporate office personnel, property managers, property owners, inspectors, volunteers, peers and supervisors.
  • Ability to exercise good judgment and self-control.
  • Good comprehension and communication skills, with the ability to listen to and understand information and ideas presented through verbal communication.
  • Enthusiasm, good attitude, trustworthiness, personal integrity and honesty.
  • Must be detailed oriented, able plan, prioritize, multi-task and meet deadlines in a past paced environment.
  • Appropriate level of administrative experience and skills.
  • Effective communication skills with employees at all levels.
  • Demonstrated ability to operate safely in the workplace, with experience in holding peers and direct reports accountable to safety standards.
  • Ability to work autonomously and understand when a superior needs to be involved in decision making.
  • Good decision making skills, with the ability to analyze information, evaluate results, and implement the best solution to solve problems or challenges.
  • Self-motivated, with a dedication to keeping up to date technically and applying new knowledge to your job.

QUALIFICATIONS

  • High school diploma or educational equivalent.
  • Knowledge of applicable federal and state housing laws preferred.
  • Must own or consistently have a vehicle available for use.
  • Computer skills, with working knowledge of the primary Microsoft Office programs
  • Knowledge of property management software: OneSite conventional and affordable, WCMS preferred, OR demonstrated or ability and desire to learn these programs.
  • Ability to successfully pass a background check and other pre-employment screening.

PHYSICAL REQUIREMENTS

  • Mobility, walking, climbing, sitting (for extended periods of time), standing, reaching, bending, lifting (minimum of 10 lbs), fine hand coordination, ability to read, write, listen and speak clearly, the ability to understand and follow written and oral instructions and directions, and ability to remain calm under pressure. Must be able to sit and/or stand for extended periods of time. Must be able to use computer, cell phone, monitor, mouse, and keyboard extensively.

 

No compensation specified



Position is Open until filled


Application Instuctions:

Learn about us and apply on Indeed here, or email resume and cover letter with salary requirements to jobs @ virginiasupportivehousing.org with “FT Desk Clerk – Church Street” in the subject line. No phone calls, please.


Full Position Details Download Application

Desk Clerk - 2nd Shift


Position Description:

Virginia Supportive Housing is seeking a Full Time 2nd Shift Desk Clerk in Norfolk, VA (Monday-Friday). Full benefits package, generous holiday and paid time off plans!

The Desk Clerk is responsible for monitoring the front desk, performing all receptionist duties, and ensuring the security of the building and safety of the residents in the properties assigned in a specific geographic region.

Learn about us and apply on Indeed here.

 

 

Primary Duties:

In addition to the below duties, responsibilities, and physical/sensory requirements, the successful incumbent in this position demonstrates experience initiating and sustaining a high level of accountability resulting in positive outcomes, is mission-focused and demonstrates previous experience successfully collaborating with all levels of staff, volunteers, community, and board members.

MAJOR RESPONSIBILITIES AND DUTIES

  • Walk through inspection of all common areas including the grounds at onset of shift and record findings on shift report.
  • Review prior shift report with departing Desk Clerk.
  • Answer phone, direct calls, and take messages.
  • Be familiar with identity of all residents and respond to resident problems and emergencies as appropriate.
  • Check and monitor guest registration.
  • Collect rents, prepare bank deposits and do all assigned filing as well as other assigned property management tasks.
  • Monitor any unusual activities of residents and so note on the shift report and incident report. Respond appropriately. Refer to copy of Rules and Regulations for guidelines.
  • Complete information on work order, keep track of work orders, and handle emergency maintenance complaints appropriately.
  • On properties with video monitoring, carefully monitor cameras, note any suspicious activity and respond accordingly. Morning shift must examine video recordings from midnight to 8 am and report/document any incidents for the Property Manager.
  • Assist with quarterly inspections of all units in assigned properties.
  • Conduct move-in, including the review of rules and regulations and walk through inspection with new resident.
  • Assist with application process and resident file maintenance; process police reports and/or credit reports.
  • Assist with the preparation of the vacancy and delinquency reports.
  • Attend staff meetings and training as required
  • Performs other duties as assigned

Required Qualifications:

KNOWLEDGE, SKILLS AND ABILITIES

  • Exceptional interpersonal skills and human relation skills that positively benefits interaction with internal and external clientele.
  • A demonstrated ability to deal with residents, site personnel, regional support services staff, corporate office personnel, property managers, property owners, inspectors, volunteers, peers and supervisors.
  • Ability to exercise good judgment and self-control.
  • Good comprehension and communication skills, with the ability to listen to and understand information and ideas presented through verbal communication.
  • Enthusiasm, good attitude, trustworthiness, personal integrity and honesty.
  • Must be detailed oriented, able plan, prioritize, multi-task and meet deadlines in a past paced environment.
  • Appropriate level of administrative experience and skills.
  • Effective communication skills with employees at all levels.
  • Demonstrated ability to operate safely in the workplace, with experience in holding peers and direct reports accountable to safety standards.
  • Ability to work autonomously and understand when a superior needs to be involved in decision making.
  • Good decision making skills, with the ability to analyze information, evaluate results, and implement the best solution to solve problems or challenges.
  • Self-motivated, with a dedication to keeping up to date technically and applying new knowledge to your job.

QUALIFICATIONS

  • High school diploma or educational equivalent.
  • Knowledge of applicable federal and state housing laws preferred.
  • Must own or consistently have a vehicle available for use.
  • Computer skills, with working knowledge of the primary Microsoft Office programs
  • Knowledge of property management software: OneSite conventional and affordable, WCMS preferred, OR demonstrated or ability and desire to learn these programs.
  • Ability to successfully pass a background check and other pre-employment screening.

PHYSICAL REQUIREMENTS

  • Mobility, walking, climbing, sitting (for extended periods of time), standing, reaching, bending, lifting (minimum of 10 lbs), fine hand coordination, ability to read, write, listen and speak clearly, the ability to understand and follow written and oral instructions and directions, and ability to remain calm under pressure. Must be able to sit and/or stand for extended periods of time. Must be able to use computer, cell phone, monitor, mouse, and keyboard extensively.

No compensation specified



Position is Open until filled


Application Instuctions:

Learn about us and apply on Indeed here, or email resume and cover letter with salary requirements to jobs @ virginiasupportivehousing.org with “Desk Clerk – Church Street” in the subject line. No phone calls, please.


Full Position Details Download Application

Supportive Services Specialist


Position Description:

Virginia Supportive Housing is seeking full time Supportive Services Specialists for our Norfolk, VA DHCD property. Full benefits package, generous paid time off and holidays!

Position Description:

Substance abuse case management experience preferred. This position functions as a collaborative team partner among VSH associates, reporting directly to the Team Lead to address client needs of VSH – serving low income and disabled adults who may be experiencing homelessness and repeated incarcerations.

Learn about us and apply on Indeed here.

 

Primary Duties:

Primary Duties:

In addition to the below duties, responsibilities, and physical/sensory requirements, the successful incumbent in this position demonstrates experience initiating and sustaining a high level of accountability resulting in positive outcomes, is mission-focused and demonstrates previous experience successfully collaborating with all levels of staff, volunteers, community, and board members.

Duties/Responsibilities:

  • Effectively self-manages and collaborates with all levels of staff and clients with varying needs ensuring timely and efficient utilization of resources; preventing return to homelessness and incarcerations while ensuring adherence to organization and regulatory requirements; ensuring licensure compliance as well as business process improvement measures for quality assurance and self development as well as development of the organization
  • Provides case management expertise to include but not limited to assessments, treatment planning, supportive counseling, linking to community resources, monitoring progress, collaboration with other providers, and care coordination
  • Advocates for clients in court, may testify on behalf of the client and/or services, collaborates with law enforcement, public defenders, and department of corrections
  • Maintains information in each client’s EHR to include demographics, assessments, treatment plans, progress notes, and discharge summaries
  • Maintains compliance with required reporting, data entry and quality control
  • Assists with necessary outreach and engagement activities to include clients and their families, community providers, landlords and medical personnel
  • Participates in weekly staff meetings, scheduled supervision meetings, and other required meetings and/or trainings
  • Completes daily time sheets accurately to document time spent with clients and ensure that each grant-related activity is recorded correctly
  • Works with landlords, community services providers, and oversight entities to provide good customer service, ensure responsiveness of VSH client supportive services, and achieve high rates of housing stability and other consumer outcomes
  • Adheres to oversight entities’ regulations regarding paperwork and service delivery
  • Identifies individual client services needs through ongoing outreach, engagement, screening and assessment activities
  • Maintains sufficient contact with clients served to ensure engagement with client services; identifies emerging needs and promotes goal attainment
  • Assists clients with securing and maintaining entitlements and benefits through DSS and other income and disability support resources
  • Serves a key role in supporting clients, fundraising and overseeing and/or collaborating with volunteer initiatives as well as other cross-departmental needs in order to achieve overall success of the organization; identifies improvement opportunities and solutions impacting organization success.
  • Serves as key team representative, attending and participating in meetings building relationships for improved client services, fund raising, and supporting volunteerism
  • Serves on team which may encompass interviewing candidates and collaborating with others in determining best fit meeting VSH best practices as well as supporting ongoing team initiatives that focus on associate retention
  • Maintains, prepares and provides efficient reporting; may present and explain data and expertise to any level of staff, board, or community
  • Collaborates with other departments and outside partners effectively ensuring team- oriented client-centered focus as well as creating a safe and secure environment for clients, staff, and visitors; provides on-call coverage as necessary; advises supervisor and others as needed, ensuring adherence to best practices

Required Qualifications:

Knowledge, Skills and Abilities:

  • Bachelor’s degree in human services and one year of experience in the field of direct services with adults with low-income, physical disabilities, behavioral health and developmental disorders, and/or history of homelessness and incarcerations; establishing supportive trusting relationships with such clients, peers, and key partners, respecting rights and personal preferences OR Bachelor’s degree in an area other than human services and five or more years of case management experience in the field as referenced above
  • Knowledge of homeless and offender population and appropriate community resources, especially entitlement and housing resources
  • Substance abuse case management experience preferred
  • SOAR certification and experience strongly preferred
  • Knowledge of mental illness, substance abuse disorders, community resources, medication management, and recovery concepts
  • Certification in CPR and First Aid
  • Requires high level of organization skills, including attention to detail, planning, prioritizing, multi-tasking and meeting deadlines in a fast paced environment
  • Requires excellent communications skills including verbal, written, presentation and listening
  • Must exhibit high level of accountability and good decision making skills including the ability to analyze information, evaluate results and recommend/implement the best solutions to solve difficult problems or challenges, using good judgment when to include others/supervisors as needed
  • Must exhibit proven success working with change management and culture shifts, exhibiting day-to-day flexibility in handling multiple priorities and organization initiatives, maintaining accountability for achieving improved performance metrics ongoing while exhibiting a positive attitude even when challenging
  • Must demonstrate proven ability to collaborate effectively with volunteers, all levels of staff and key stakeholders throughout the organization, community and partner organizations
  • Must possess excellent computer skills including use of Microsoft Office
  • Must have be comfortable with development of self and others; effectively collaborating among interdisciplinary teams
  • Prior experience in a human services environment supported by grants required; knowledge of electronic health records/data management and Medicaid billing helpful
  • Must possess a high level of professionalism and must have proven experience successfully demonstrating the ability to maintain strict confidentiality as well as maintain a positive, collaborative, and supportive attitude
  • Frequent local travel and some occasional State-wide travel required, approx 10%
  • Valid VA Driver’s license
  • Must have access to a personal vehicle available for use in performing job functions
  • Must successfully pass VSH insurance review, including background check and other pre-employment screenings
  • Other duties as assigned

Physical and Sensory Requirements:

Mobility, walking, climbing, sitting, standing, reaching, bending, lifting (minimum of 10 lbs), fine hand coordination, ability to read, write, listen and speak clearly, the ability to understand and follow written and oral instructions and directions, ability to drive a vehicle and travel, and ability to remain calm under pressure. Must be able to sit and/or stand for extended periods of time. Must be able to use computer, cell phone, monitor, mouse, and keyboard extensively.

No compensation specified



Position is Open until filled


Application Instuctions:

Learn about us and apply on Indeed here, or email resume and cover letter with salary requirements to jobs @ virginiasupportivehousing.org with “SSS Church St.” in the subject line. No phone calls, please.


Full Position Details Download Application

Supportive Services Specialist


Position Description:

Virginia Supportive Housing is seeking a full time Supportive Services Specialist for our Chesapeake, VA property. Full benefits package, generous paid time off and holidays!

Position Description:

Substance abuse case management experience preferred. This position functions as a collaborative team partner among VSH associates, reporting directly to the Team Lead to address client needs of VSH – serving low income and disabled adults who may be experiencing homelessness and repeated incarcerations.

Learn about us and apply on Indeed here.

Primary Duties:

Primary Duties:

In addition to the below duties, responsibilities, and physical/sensory requirements, the successful incumbent in this position demonstrates experience initiating and sustaining a high level of accountability resulting in positive outcomes, is mission-focused and demonstrates previous experience successfully collaborating with all levels of staff, volunteers, community, and board members.

Duties/Responsibilities:

  • Effectively self-manages and collaborates with all levels of staff and clients with varying needs ensuring timely and efficient utilization of resources; preventing return to homelessness and incarcerations while ensuring adherence to organization and regulatory requirements; ensuring licensure compliance as well as business process improvement measures for quality assurance and self development as well as development of the organization
  • Provides case management expertise to include but not limited to assessments, treatment planning, supportive counseling, linking to community resources, monitoring progress, collaboration with other providers, and care coordination
  • Advocates for clients in court, may testify on behalf of the client and/or services, collaborates with law enforcement, public defenders, and department of corrections
  • Maintains information in each client’s EHR to include demographics, assessments, treatment plans, progress notes, and discharge summaries
  • Maintains compliance with required reporting, data entry and quality control
  • Assists with necessary outreach and engagement activities to include clients and their families, community providers, landlords and medical personnel
  • Participates in weekly staff meetings, scheduled supervision meetings, and other required meetings and/or trainings
  • Completes daily time sheets accurately to document time spent with clients and ensure that each grant-related activity is recorded correctly
  • Works with landlords, community services providers, and oversight entities to provide good customer service, ensure responsiveness of VSH client supportive services, and achieve high rates of housing stability and other consumer outcomes
  • Adheres to oversight entities’ regulations regarding paperwork and service delivery
  • Identifies individual client services needs through ongoing outreach, engagement, screening and assessment activities
  • Maintains sufficient contact with clients served to ensure engagement with client services; identifies emerging needs and promotes goal attainment
  • Assists clients with securing and maintaining entitlements and benefits through DSS and other income and disability support resources
  • Serves a key role in supporting clients, fundraising and overseeing and/or collaborating with volunteer initiatives as well as other cross-departmental needs in order to achieve overall success of the organization; identifies improvement opportunities and solutions impacting organization success.
  • Serves as key team representative, attending and participating in meetings building relationships for improved client services, fund raising, and supporting volunteerism
  • Serves on team which may encompass interviewing candidates and collaborating with others in determining best fit meeting VSH best practices as well as supporting ongoing team initiatives that focus on associate retention
  • Maintains, prepares and provides efficient reporting; may present and explain data and expertise to any level of staff, board, or community
  • Collaborates with other departments and outside partners effectively ensuring team- oriented client-centered focus as well as creating a safe and secure environment for clients, staff, and visitors; provides on-call coverage as necessary; advises supervisor and others as needed, ensuring adherence to best practices

Required Qualifications:

Knowledge, Skills and Abilities:

  • Bachelor’s degree in human services and one year of experience in the field of direct services with adults with low-income, physical disabilities, behavioral health and developmental disorders, and/or history of homelessness and incarcerations; establishing supportive trusting relationships with such clients, peers, and key partners, respecting rights and personal preferences OR Bachelor’s degree in an area other than human services and five or more years of case management experience in the field as referenced above
  • Knowledge of homeless and offender population and appropriate community resources, especially entitlement and housing resources
  • Substance abuse case management experience preferred
  • SOAR certification and experience strongly preferred
  • Knowledge of mental illness, substance abuse disorders, community resources, medication management, and recovery concepts
  • Certification in CPR and First Aid
  • Requires high level of organization skills, including attention to detail, planning, prioritizing, multi-tasking and meeting deadlines in a fast paced environment
  • Requires excellent communications skills including verbal, written, presentation and listening
  • Must exhibit high level of accountability and good decision making skills including the ability to analyze information, evaluate results and recommend/implement the best solutions to solve difficult problems or challenges, using good judgment when to include others/supervisors as needed
  • Must exhibit proven success working with change management and culture shifts, exhibiting day-to-day flexibility in handling multiple priorities and organization initiatives, maintaining accountability for achieving improved performance metrics ongoing while exhibiting a positive attitude even when challenging
  • Must demonstrate proven ability to collaborate effectively with volunteers, all levels of staff and key stakeholders throughout the organization, community and partner organizations
  • Must possess excellent computer skills including use of Microsoft Office
  • Must have be comfortable with development of self and others; effectively collaborating among interdisciplinary teams
  • Prior experience in a human services environment supported by grants required; knowledge of electronic health records/data management and Medicaid billing helpful
  • Must possess a high level of professionalism and must have proven experience successfully demonstrating the ability to maintain strict confidentiality as well as maintain a positive, collaborative, and supportive attitude
  • Frequent local travel and some occasional State-wide travel required, approx 10%
  • Valid VA Driver’s license
  • Must have access to a personal vehicle available for use in performing job functions
  • Must successfully pass VSH insurance review, including background check and other pre-employment screenings
  • Other duties as assigned

Physical and Sensory Requirements:

Mobility, walking, climbing, sitting, standing, reaching, bending, lifting (minimum of 10 lbs), fine hand coordination, ability to read, write, listen and speak clearly, the ability to understand and follow written and oral instructions and directions, ability to drive a vehicle and travel, and ability to remain calm under pressure. Must be able to sit and/or stand for extended periods of time. Must be able to use computer, cell phone, monitor, mouse, and keyboard extensively.

No compensation specified



Position is Open until filled


Application Instuctions:

Learn about us and apply on Indeed here, or email resume and cover letter with salary requirements to jobs @ virginiasupportivehousing.org with “SSS Herons” in the subject line. No phone calls, please.


Full Position Details Download Application

Data Specialist


Position Description:

Virginia Supportive Housing is seeking a full time Data Specialist. This position can be based out of the Hampton Roads or Richmond, VA areas. Full benefits package, generous paid time off and holidays!

The Data Specialist enters, tracks, manages, and reports client and program specific information required by various funding sources. The Data Specialist provides primary input and accuracy verification of HMIS data entered by program staff to track program utilization and outcomes.

The Data Specialist is responsible for effective collaboration with the data team to ensure agency-wide developing, monitoring, analyzing, and reporting data so that VSH can track client outcomes, evaluate programs, document results, and conduct quarterly and annual reports. Data will be utilized to report regularly on programmatic and outcome-driven reports and grant renewal applications.

In addition, the Data Specialist is instrumental in collaborating with subject-matter experts and ensuring the overall highest degree of quality for the organization to include, but not limited to, conducting quality assurance audits and staff development/trainings.

Learn about us and apply on Indeed here.

 

 

Primary Duties:

Duties and Responsibilities:

· Assist in the creation of spreadsheets and forms to collect data from program staff to fulfill reporting requirements of grantors and other key stakeholders.

· Input data into HMIS system to produce accurate reports of agency outcomes and demographics.

· Work with program staff to facilitate accurate and timely data reporting.

· Prepare demographic and outcome reports as required by grantors and management on an ongoing basis as required.

· Develop annual report of outcome measures for VSH service areas and agency as a whole.

· Assist in the preparation of historical outcome and demographic information for renewal and new grant applications.

· Meet essential deadlines, demonstrating flexibility as to task and work schedule.

· Participate in internal and community meetings as needed.

· Collect the necessary data for grant applications and quarterly reports.

· Provide quality assurance checks and staff training as needed across all regions.

· Collaborate with key partners to improve and establish an effective data entry system that results in improved systems for tracking and reporting accurate data.

· Perform other duties as assigned

Required Qualifications:

Knowledge, Skills, and Abilities:

· Excellent computer skills, with advanced Excel skills required. Working knowledge of the primary Microsoft Office Suite programs.

· High School diploma and at least 2 years of related experience in gathering and manipulating data.

· Experience in human services, HMIS, and Lauris a plus.

· Ability to successfully pass a background check and other pre-employment screening.

· Ability to scrutinize and evaluate data to build conclusions and validate results.

· Must be detail-oriented and highly organized; able to plan, prioritize, multi-task and meet deadlines in a fast paced environment.

  • Ability to work autonomously and understand when a supervisor needs to be involved in decision making.

· Good decision making skills, with the ability to analyze information, evaluate results, and implement the best solution to solve problems or challenges.

· Self-motivated, with a dedication to keeping up to date technically, and applying new knowledge to the job.

· Good comprehension and communication skills, with the ability to listen to and understand information and ideas presented through verbal communication.

· Enthusiasm, good attitude, trustworthiness, personal integrity and honesty.

· Requires high level of organization skills, including attention to detail, planning, prioritizing, multi-tasking and meeting deadlines in a fast paced environment

· Requires excellent communications skills including verbal, written, presentation and listening

· Must exhibit high level of accountability and good decision making skills including the ability to analyze information, evaluate results and recommend/implement the best solutions to solve difficult problems or challenges, using good judgment when to include others/supervisors as needed

· Must exhibit proven success working with change management and culture shifts, exhibiting day-to-day flexibility in handling multiple priorities and organization initiatives, maintaining accountability for achieving improved performance metrics ongoing while exhibiting a positive attitude even when challenging

· Must demonstrate proven ability to collaborate effectively with all levels of staff and key stakeholders throughout the organization, community and partner organizations

· Must possess excellent computer skills including use of Microsoft Office

· Must have be comfortable with development of self and others; effectively collaborating among interdisciplinary teams

· Must possess a high level of professionalism and must have proven experience successfully demonstrating the ability to maintain strict confidentiality as well as maintain a positive, collaborative, and supportive attitude

· Frequent local travel and some occasional State-wide travel required

· Valid VA Driver’s license

· Must have access to a personal vehicle available for use in performing job functions

· Must successfully pass VSH insurance review, including background check and other pre-employment screenings

Physical and Sensory Requirements:

Mobility, walking, climbing, sitting, standing, reaching, bending, lifting (minimum of 10 lbs), fine hand coordination, ability to read, write, listen and speak clearly, the ability to understand and follow written and oral instructions and directions, ability to drive a vehicle and travel, and ability to remain calm under pressure. Must be able to sit and/or stand for extended periods of time. Must be able to use computer, cell phone, monitor, mouse, and keyboard extensively.

No compensation specified



Position is Open until filled


Application Instuctions:

Learn about us and apply on Indeed here, or email resume and cover letter with salary requirements to jobs @ virginiasupportivehousing.org with “Data Specialist” in the subject line. No phone calls, please.


Full Position Details Download Application

Senior Supportive Services Specialist


Position Description:

Virginia Supportive Housing is seeking a Senior Supportive Services Specialist for our Chesapeake, VA Housing First program. Full benefits package, generous holiday and paid time off plans!

The Senior Supportive Services Specialist functions as a collaborative team partner among VSH associates and may include oversight of supportive services specialists daily tasks in the absence of the team lead. This position reports directly to the Team Lead to house and serve individuals suffering from homelessness, little to no income and a mental health, substance use, and/or physical disability.

Learn about us and apply on Indeed here.

 

Primary Duties:

In addition to the below duties, responsibilities, and physical/sensory requirements, the successful incumbent in this position will demonstrate experience initiating and sustaining a high level of accountability resulting in positive outcomes, a mission-focused drive and commitment to ending homelessness, and past experience successfully collaborating with all levels of staff, volunteers, community, and board members.

Duties/Responsibilities:

· Provides daily oversight of supportive services to include, but not limited to, guidance related to service delivery, documentation of services, maintaining compliance with regulatory standards, appropriately managing caseloads, and coordinating on-call scheduling

· Effectively self-manages and collaborates with all levels of staff and clients with varying needs ensuring timely and efficient utilization of resources; preventing return to homelessness; ensuring adherence to organization and regulatory requirements; ensuring business process improvement measures for quality assurance, self-development, and organizational success

· Provides case management expertise to include but not limited to assessments, treatment planning, supportive counseling, housing stabilization services, case management services, linking to community resources, monitoring progress, collaboration with other providers, and care coordination

· Mentor and train other supportive services specialists as needed

· Maintains up to date and accurate documentation in each resident’s paper and electronic file to include intake forms, assessments, treatment plans, progress notes, and discharge summaries

· Maintains compliance with required reporting, data entry and quality control

· Assists with necessary outreach and engagement activities to include clients and their families, community providers, property management staff, and medical personnel

· Participates in weekly staff meetings, scheduled supervision meetings, quarterly organizational meetings, and other required meetings and/or trainings as scheduled

· Enters daily work hours and leave requests accurately to document time spent with clients and ensure that each grant-related/funded activity is recorded correctly

· Works with property management staff, community services providers, and oversight entities to provide good customer service, ensure responsiveness of VSH client supportive services, and achieve high rates of housing stability and other consumer outcomes

· Adheres to oversight entities’ regulations regarding paperwork and service delivery

· Identifies individual client services needs through ongoing outreach, engagement, screening and assessment activities

· Maintains sufficient contact with clients served to ensure engagement with client services; identifies emerging needs and promotes goal attainment

· Assists clients with securing and maintaining entitlements and benefits through DSS and other income and disability support resources

· Serves a key role in supporting clients, fundraising and overseeing and/or collaborating with volunteer initiatives as well as other cross-departmental needs in order to achieve overall success of the organization; identifies improvement opportunities and solutions impacting organization success.

· Serves as key team representative, attending and participating in meetings building relationships for improved client services, fund raising, and supporting volunteerism

· Serves on team which may encompass interviewing candidates and collaborating with others in determining best fit meeting VSH best practices as well as supporting ongoing team initiatives that focus on associate retention

· Maintains, prepares and provides efficient reporting; may present and explain data and expertise to any level of staff, board, or community

· Collaborates with other departments and outside partners effectively ensuring team- oriented client-centered focus as well as creating a safe and secure environment for clients, staff, and visitors; provides on-call coverage as necessary; advises supervisor and others as needed, ensuring adherence to best practices

· Other duties as assigned

Required Qualifications:

Knowledge, Skills and Abilities:

· Bachelors’ degree in Human Services from appropriately accredited institution

· Master’s degree and licensed-eligible preferred

· Must have supervisory experience with a team and/or project management

· Must have at least 3 years of demonstrated knowledge and experience in the field of direct services to individuals with low-income, physical disabilities, behavioral health and developmental disorders, and/or history of homelessness; establishing supportive trusting relationships with such clients, peers, and key partners, respecting rights and personal preferences

· Knowledge of homeless population and appropriate community resources, especially entitlement and housing resources

· SOAR certification and experience strongly preferred

· Knowledge of mental illness, substance abuse disorders, community resources, medication management, and recovery concepts

· Certification in CPR and First Aid

· Requires high level of organization skills, including attention to detail, planning, prioritizing, multi-tasking and meeting deadlines in a fast paced environment

· Requires excellent communications skills including verbal, written, presentation and listening

· Must exhibit high level of accountability and good decision making skills including the ability to analyze information, evaluate results and recommend/implement the best solutions to solve difficult problems or challenges, using good judgment when to include others/supervisors as needed

· Must exhibit proven success working with change management and culture shifts, exhibiting day-to-day flexibility in handling multiple priorities and organization initiatives, maintaining accountability for achieving improved performance metrics ongoing while exhibiting a positive attitude even when challenging

· Must demonstrate proven ability to collaborate effectively with volunteers, all levels of staff and key stakeholders throughout the organization, community and partner organizations

· Must possess excellent computer skills including use of Microsoft Office

· Must have be comfortable with development of self and others; effectively collaborating among interdisciplinary teams

· Prior experience in a human services environment supported by grants required; knowledge of electronic health records/data management and Medicaid billing helpful

· Must possess a high level of professionalism and must have proven experience successfully demonstrating the ability to maintain strict confidentiality as well as maintain a positive, collaborative, and supportive attitude

· Frequent local travel and occasional State-wide travel may be required

· Valid VA Driver’s license

· Must have access to a personal vehicle available for use in performing job functions

· Must successfully pass VSH insurance review, including background check and other pre-employment screenings

Physical and Sensory Requirements:

Mobility, walking, climbing, sitting, standing, reaching, bending, lifting (minimum of 10 lbs), fine hand coordination, ability to read, write, listen and speak clearly, the ability to understand and follow written and oral instructions and directions, ability to drive a vehicle and travel, and ability to remain calm under pressure. Must be able to sit and/or stand for extended periods of time. Must be able to use computer, cell phone, monitor, mouse, and keyboard extensively.

No compensation specified



Position is Open until filled


Application Instuctions:

Learn about us and apply on Indeed here, or email resume and cover letter with salary requirements to jobs @ virginiasupportivehousing.org with “SSS HF/ Herons” in the subject line. No phone calls, please.


Full Position Details Download Application

Desk Clerk - Full Time


Position Description:

Virginia Supportive Housing is seeking a Full Time 1st Shift Desk Clerk in Norfolk, VA (Monday-Friday). Full benefits package, generous holiday and paid time off plans!

The Desk Clerk is responsible for monitoring the front desk, performing all receptionist duties, and ensuring the security of the building and safety of the residents in the properties assigned in a specific geographic region.

Learn about us and apply on Indeed here.

 

Primary Duties:

In addition to the below duties, responsibilities, and physical/sensory requirements, the successful incumbent in this position demonstrates experience initiating and sustaining a high level of accountability resulting in positive outcomes, is mission-focused and demonstrates previous experience successfully collaborating with all levels of staff, volunteers, community, and board members.

MAJOR RESPONSIBILITIES AND DUTIES

  • Walk through inspection of all common areas including the grounds at onset of shift and record findings on shift report.
  • Review prior shift report with departing Desk Clerk.
  • Answer phone, direct calls, and take messages.
  • Be familiar with identity of all residents and respond to resident problems and emergencies as appropriate.
  • Check and monitor guest registration.
  • Collect rents, prepare bank deposits and do all assigned filing as well as other assigned property management tasks.
  • Monitor any unusual activities of residents and so note on the shift report and incident report. Respond appropriately. Refer to copy of Rules and Regulations for guidelines.
  • Complete information on work order, keep track of work orders, and handle emergency maintenance complaints appropriately.
  • On properties with video monitoring, carefully monitor cameras, note any suspicious activity and respond accordingly. Morning shift must examine video recordings from midnight to 8 am and report/document any incidents for the Property Manager.
  • Assist with quarterly inspections of all units in assigned properties.
  • Conduct move-in, including the review of rules and regulations and walk through inspection with new resident.
  • Assist with application process and resident file maintenance; process police reports and/or credit reports.
  • Assist with the preparation of the vacancy and delinquency reports.
  • Attend staff meetings and training as required
  • Performs other duties as assigned

Preferred Qualifications:

KNOWLEDGE, SKILLS AND ABILITIES

  • Exceptional interpersonal skills and human relation skills that positively benefits interaction with internal and external clientele.
  • A demonstrated ability to deal with residents, site personnel, regional support services staff, corporate office personnel, property managers, property owners, inspectors, volunteers, peers and supervisors.
  • Ability to exercise good judgment and self-control.
  • Good comprehension and communication skills, with the ability to listen to and understand information and ideas presented through verbal communication.
  • Enthusiasm, good attitude, trustworthiness, personal integrity and honesty.
  • Must be detailed oriented, able plan, prioritize, multi-task and meet deadlines in a past paced environment.
  • Appropriate level of administrative experience and skills.
  • Effective communication skills with employees at all levels.
  • Demonstrated ability to operate safely in the workplace, with experience in holding peers and direct reports accountable to safety standards.
  • Ability to work autonomously and understand when a superior needs to be involved in decision making.
  • Good decision making skills, with the ability to analyze information, evaluate results, and implement the best solution to solve problems or challenges.
  • Self-motivated, with a dedication to keeping up to date technically and applying new knowledge to your job.

QUALIFICATIONS

  • High school diploma or educational equivalent.
  • Knowledge of applicable federal and state housing laws preferred.
  • Must own or consistently have a vehicle available for use.
  • Computer skills, with working knowledge of the primary Microsoft Office programs
  • Knowledge of property management software: OneSite conventional and affordable, WCMS preferred, OR demonstrated or ability and desire to learn these programs.
  • Ability to successfully pass a background check and other pre-employment screening.

PHYSICAL REQUIREMENTS

  • Mobility, walking, climbing, sitting (for extended periods of time), standing, reaching, bending, lifting (minimum of 10 lbs), fine hand coordination, ability to read, write, listen and speak clearly, the ability to understand and follow written and oral instructions and directions, and ability to remain calm under pressure. Must be able to sit and/or stand for extended periods of time. Must be able to use computer, cell phone, monitor, mouse, and keyboard extensively.

No compensation specified



Position is Open until filled


Application Instuctions:

Learn about us and apply on Indeed here, or email resume and cover letter with salary requirements to jobs @ virginiasupportivehousing.org with “Desk Clerk – Gosnold” in the subject line. No phone calls, please.


Full Position Details Download Application

Employment opportunities in Charlottesville

Desk Clerk - PT Weekends


Position Description:

Virginia Supportive Housing is seeking a Part Time Desk Clerk in Charlottesville, VA.  This is a 2nd Shift Weekend position.  The Desk Clerk is responsible for monitoring the front desk, performing all receptionist duties, and ensuring the security of the building and safety of the residents in the properties assigned in a specific geographic region.

Learn about us and apply on Indeed here.

 

 

Primary Duties:

In addition to the below duties, responsibilities, and physical/sensory requirements, the successful incumbent in this position demonstrates experience  initiating and sustaining a high level of accountability resulting in positive outcomes, is mission-focused and demonstrates previous experience successfully collaborating with all levels of staff, volunteers, community, and board members.

MAJOR RESPONSIBILITIES AND DUTIES

Walk through inspection of all common areas including the grounds at onset of shift and record findings on shift report.

Review prior shift report with departing Desk Clerk.

Answer phone, direct calls, and take messages.

Be familiar with identity of all clients/residents/visitors and respond to non-emergency issues by addressing with your supervisor first for further direction.  In emergency situations related to health/risk/safety incidents, contact appropriate outside emergency resources (Fire/EMT/Police).  (Follow the Property Management and Supportive Services Coordination guidelines).

Follow employee handbook guidelines which provide that it is not appropriate to engage with clients/residents/visitors on a personal level.  This includes providing or receiving favors of any kind, (i.e., monetary, gifts, transportation, bill paying assistance, taking care of personal items/personal property, etc.) or sharing personal identifying information such as phone numbers and addresses or initiating introduction to friends and family members or engaging in personal activities with clients.

Check and monitor guest registration.

Collect rents, prepare bank deposits and do all assigned filing as well as other assigned property management tasks.

Monitor any unusual activities of residents and so note on the shift report and incident report.  Respond appropriately.  Refer to copy of Rules and Regulations for guidelines.

Complete information on work order, keep track of work orders, and handle emergency maintenance complaints appropriately.

On properties with video monitoring, carefully monitor cameras, note any suspicious activity and respond accordingly.   Morning shift must examine video recordings from midnight to 8 am and report/document any incidents for the Property Manager.

Assist with quarterly inspections of all units in assigned properties.

Conduct move-in, including the review of rules and regulations and walk through inspection with new resident.

Assist with application process and resident file maintenance; process police reports and/or credit reports.

Assist with the preparation of the vacancy and delinquency reports.

Attend staff meetings and training as required

Performs other duties as assigned

Required Qualifications:

KNOWLEDGE, SKILLS AND ABILITIES

·         Exceptional interpersonal skills and human relation skills that positively benefits interaction with internal and external clientele.

·         A demonstrated ability to deal with residents, site personnel, regional support services staff, corporate office personnel, property managers, property owners, inspectors, volunteers, peers and supervisors.

·         Ability to exercise good judgment and self-control.

·         Good comprehension and communication skills, with the ability to listen to and understand information and ideas presented through verbal communication.

·         Enthusiasm, good attitude, trustworthiness, personal integrity and honesty.

·         Must be detailed oriented, able plan, prioritize, multi-task and meet deadlines in a past paced environment.

  • Appropriate level of administrative experience and skills.
  • Effective communication skills with employees at all levels.
  • Demonstrated ability to operate safely in the workplace, with experience in holding peers and direct reports accountable to safety standards.
  • Ability to work autonomously and understand when a superior needs to be involved in decision making.

·         Good decision making skills, with the ability to analyze information, evaluate results, and implement the best solution to solve problems or challenges.

·         Self motivated, with a dedication to keeping up to date technically, and applying new knowledge to your job.

QUALIFICATIONS

·         High school diploma or educational equivalent.

·         Knowledge of applicable federal and state housing laws preferred.

·         Must own or consistently have a vehicle available for use.

·         Computer skills, with working knowledge of the primary Microsoft Office programs

·         Knowledge of property management software: OneSite conventional and affordable, WCMS preferred, OR demonstrated or ability and desire to learn these programs.

·         Ability to successfully pass a background check and other pre-employment screening.

PHYSICAL REQUIREMENTS

·         Mobility, walking, climbing, sitting (for extended periods of time), standing, reaching, bending, lifting (minimum of 10 lbs), fine hand coordination, ability to read, write, listen and speak clearly, the ability to understand and follow written and oral instructions and directions, and ability to remain calm under pressure.  Must be able to sit and/or stand for extended periods of time.  Must be able to use computer, cell phone, monitor, mouse, and keyboard extensively.

No compensation specified



Position is Open until filled


Application Instuctions:

Learn about us and apply on Indeed here, or email resume and cover letter with salary requirements to jobs @ virginiasupportivehousing.org with “PT Desk Clerk/Crossings” in the subject line.  No phone calls, please.


Full Position Details Download Application (.docx)

Maintenance Tech - Full Time


Position Description:

Virginia Supportive Housing is seeking a full time Maintenance Technician for our Charlottesville, VA location. This position works Monday-Friday, with full benefits and generous paid holidays, vacation and sick leave, and $2500 sign on bonus!

Learn about us and apply on Indeed here.

Primary Duties:

Position Description:
The Maintenance Technician is responsible for the cleanliness and basic maintenance of all properties to include custodial work, apartment turnovers, the grounds and basic maintenance, such as carpentry, plumbing, electrical, HVAC & various other duties and maintenance repairs as needed or assigned.

Primary Duties:

  • Complete work orders with emergencies taking a priority, completed on reporting date. Non emergency work orders should be completed in 72 hours. Keep accurate records on work orders, noting all time and material utilized during the performance of work.
  • Complete walk-through inspections of common areas to ensure they are clean and orderly at all times.
  • Working with the preventative maintenance schedule for the building, inspect all units monthly, note deficiencies and make repairs as necessary. Submit recommendations for major improvements and expenditures to Maintenance Supervisor.
  • Ensure all building systems are operating properly, to include emergency doors, signs and lights and secured areas, such as mechanical and storage rooms.
  • Perform electrical repairs such as outlets, wall switches, light fixtures and circuits. Perform plumbing work, such as cleaning pipe clogs, replacing fittings, stopping leaks.
  • Repair or replace as necessary, glass, tile, carpet, cove base, fixtures, venetian blinds, locks, doorknobs, hinges and other repairs or replacements assigned by the Maintenance Supervisor.
  • Paint interior surfaces as directed. Perform carpentry work as directed.
  • Review supply and equipment inventory and place order as necessary with the Maintenance Supervisor.
  • Make sure all service areas, storage areas, and maintenance areas are clean, well maintained, and well lighted.
  • Turnover units and apartments to include cleaning and painting within five days.
  • On a quarterly basis, inspect gutters and downspouts and replace filters monthly.
  • Respond to building emergencies at all properties when on call.
  • Assist as requested with regular inspections, reporting all violations, discrepancies and damage, including those incurred in contract services, during scheduled building checks, move-outs and move-ins and regular work routine.
  • Report all tenant complaints and/or tenant work requests to the Property Manager.
  • Ensure compliance with standard safety programs and procedures. No entry without work order. Keys for tenant units must be signed out and returned at close of the business day.
  • Clean buildings (to include staff offices, bathrooms and common areas) by emptying trash, cleaning windows, sweeping, mopping and cleaning surfaces.
  • Move heavy equipment and furniture.
  • Maintain grounds by cleaning up all debris on sidewalks and removing litter.
  • Assist supervisor in carrying out maintenance and facilities management functions.
  • Assist in 24 hour emergency maintenance including after hours on call.
  • Performs other duties as assigned

Required Qualifications:

Required Qualifications:
In addition to the below duties, responsibilities, and physical/sensory requirements, the successful incumbent in this position demonstrates experience initiating and sustaining a high level of accountability resulting in positive outcomes, is mission-focused and demonstrates previous experience successfully collaborating with all levels of staff, volunteers, community, and board members.

Requirements:

  • High school diploma or educational equivalent.
  • Minimum one (1) year experience in building maintenance.
  • Valid VA Driver’s License
  • Must own or consistently have a vehicle available for use.
  • Ability to successfully pass VSH insurance review.
  • Must have or own tools required to complete assigned duties
  • Ability to successfully pass a background check and other pre-employment screening
  • OSHA and HVAC Certification preferred

Physical and Sensory Requirements:
Mobility, walking, climbing, sitting, standing, reaching, bending, lifting (minimum of 10 lbs), fine hand coordination, ability to read, write, listen and speak clearly, the ability to understand and follow written and oral instructions and directions, ability to drive a vehicle and travel, and ability to remain calm under pressure. Must be able to sit and/or stand for extended periods of time. Must be able to use computer, cell phone, monitor, mouse, and keyboard extensively.

No compensation specified



Position is Open until filled


Application Instuctions:

Learn about us and apply on Indeed here, or email resume and salary requirements to jobs @ virginiasupportivehousing.org, with “Maintenance Tech” in the subject line. No phone calls, please.


Full Position Details Download Application (.docx)

Desk Clerk


Position Description:

Virginia Supportive Housing is seeking a Full Time 1st Shift Desk Clerk in Charlottesville, VA (Monday-Friday). Full benefits package, generous holiday and paid time off plans!

The Desk Clerk is responsible for monitoring the front desk, performing all receptionist duties, and ensuring the security of the building and safety of the residents in the properties assigned in a specific geographic region.

Learn about us and apply on Indeed here.

 

Primary Duties:

In addition to the below duties, responsibilities, and physical/sensory requirements, the successful incumbent in this position demonstrates experience initiating and sustaining a high level of accountability resulting in positive outcomes, is mission-focused and demonstrates previous experience successfully collaborating with all levels of staff, volunteers, community, and board members.

MAJOR RESPONSIBILITIES AND DUTIES

  • Walk through inspection of all common areas including the grounds at onset of shift and record findings on shift report.
  • Review prior shift report with departing Desk Clerk.
  • Answer phone, direct calls, and take messages.
  • Be familiar with identity of all residents and respond to resident problems and emergencies as appropriate.
  • Check and monitor guest registration.
  • Collect rents, prepare bank deposits and do all assigned filing as well as other assigned property management tasks.
  • Monitor any unusual activities of residents and so note on the shift report and incident report. Respond appropriately. Refer to copy of Rules and Regulations for guidelines.
  • Complete information on work order, keep track of work orders, and handle emergency maintenance complaints appropriately.
  • On properties with video monitoring, carefully monitor cameras, note any suspicious activity and respond accordingly. Morning shift must examine video recordings from midnight to 8 am and report/document any incidents for the Property Manager.
  • Assist with quarterly inspections of all units in assigned properties.
  • Conduct move-in, including the review of rules and regulations and walk through inspection with new resident.
  • Assist with application process and resident file maintenance; process police reports and/or credit reports.
  • Assist with the preparation of the vacancy and delinquency reports.
  • Attend staff meetings and training as required
  • Performs other duties as assigned

Required Qualifications:

KNOWLEDGE, SKILLS AND ABILITIES

  • Exceptional interpersonal skills and human relation skills that positively benefits interaction with internal and external clientele.
  • A demonstrated ability to deal with residents, site personnel, regional support services staff, corporate office personnel, property managers, property owners, inspectors, volunteers, peers and supervisors.
  • Ability to exercise good judgment and self-control.
  • Good comprehension and communication skills, with the ability to listen to and understand information and ideas presented through verbal communication.
  • Enthusiasm, good attitude, trustworthiness, personal integrity and honesty.
  • Must be detailed oriented, able plan, prioritize, multi-task and meet deadlines in a past paced environment.
  • Appropriate level of administrative experience and skills.
  • Effective communication skills with employees at all levels.
  • Demonstrated ability to operate safely in the workplace, with experience in holding peers and direct reports accountable to safety standards.
  • Ability to work autonomously and understand when a superior needs to be involved in decision making.
  • Good decision making skills, with the ability to analyze information, evaluate results, and implement the best solution to solve problems or challenges.
  • Self-motivated, with a dedication to keeping up to date technically and applying new knowledge to your job.

QUALIFICATIONS

  • High school diploma or educational equivalent.
  • Knowledge of applicable federal and state housing laws preferred.
  • Must own or consistently have a vehicle available for use.
  • Computer skills, with working knowledge of the primary Microsoft Office programs
  • Knowledge of property management software: OneSite conventional and affordable, WCMS preferred, OR demonstrated or ability and desire to learn these programs.
  • Ability to successfully pass a background check and other pre-employment screening.

PHYSICAL REQUIREMENTS

  • Mobility, walking, climbing, sitting (for extended periods of time), standing, reaching, bending, lifting (minimum of 10 lbs), fine hand coordination, ability to read, write, listen and speak clearly, the ability to understand and follow written and oral instructions and directions, and ability to remain calm under pressure. Must be able to sit and/or stand for extended periods of time. Must be able to use computer, cell phone, monitor, mouse, and keyboard extensively.

 

No compensation specified



Position is Open until filled


Application Instuctions:

Learn about us and apply on Indeed here, or email resume and cover letter with salary requirements to jobs @ virginiasupportivehousing.org with “Desk Clerk – Cville” in the subject line. No phone calls, please.


Full Position Details Download Application (.docx)
Subscribe to Our E-Newsletter