Employment Opportunities

A career at Virginia Supportive Housing is a choice.  We are here because we are driven to make a difference.  We serve our most vulnerable neighbors by removing the barriers that have prevented them from maintaining stable housing, health, and wellness.  We meet people where they are and treat them with dignity and respect. We support them through their unique challenges and traumas resulting from homelessness, substance abuse, and mental health issues.  We give them support even when they don’t know they need it.  We don’t give up.

We embody our values: Compassion, Diversity and Inclusion, Respect, Wellness, and Integrity.  We expect every teammate to embrace our core competencies of Communication, Collaboration, Persistence, Safety, and Quality in everything we do.

This work can be hard, but the impact is real.  If you are committed, caring and resilient and looking to make a difference, a career at VSH is for you.

VSH is an Equal Opportunity Employer and maintains a drug-free workplace.  If you are interested in employment at VSH and meet all minimum requirements, we encourage you to apply as directed in each job description below.


Employment opportunities in Central Virginia

Supportive Services Specialist


Position Description:

Virginia Supportive Housing is seeking a full time Supportive Services Specialist for Richmond, VA.  This position functions as a collaborative team partner among VSH associates, reporting directly to the Team Lead to address client needs of VSH – serving low income and disabled adults who may be experiencing homelessness and repeated incarcerations.

 

 

Primary Duties:

In addition to the below duties, responsibilities, and physical/sensory requirements, the successful incumbent in this position demonstrates experience initiating and sustaining a high level of accountability resulting in positive outcomes, is mission-focused and demonstrates previous experience successfully collaborating with all levels of staff, volunteers, community, and board members.

Duties/Responsibilities:

  • Effectively self-manages and collaborates with all levels of staff and clients with varying needs ensuring timely and efficient utilization of resources; preventing return to homelessness and incarcerations while ensuring adherence to organization and regulatory requirements; ensuring licensure compliance as well as business process improvement measures for quality assurance and self development as well as development of the organization
  • Provides case management expertise to include but not limited to assessments, treatment planning, supportive counseling, linking to community resources, monitoring progress, collaboration with other providers, and care coordination
  • Advocates for clients in court, may testify on behalf of the client and/or services, collaborates with law enforcement, public defenders, and department of corrections
  • Maintains information in each client’s EHR to include demographics, assessments, treatment plans, progress notes, and discharge summaries
  • Maintains compliance with required reporting, data entry and quality control
  • Assists with necessary outreach and engagement activities to include clients and their families, community providers, landlords and medical personnel
  • Participates in weekly staff meetings, scheduled supervision meetings, and other required meetings and/or trainings
  • Completes daily time sheets accurately to document time spent with clients and ensure that each grant-related activity is recorded correctly
  • Works with landlords, community services providers, and oversight entities to provide good customer service, ensure responsiveness of VSH client supportive services, and achieve high rates of housing stability and other consumer outcomes
  • Adheres to oversight entities’ regulations regarding paperwork and service delivery
  • Identifies individual client services needs through ongoing outreach, engagement, screening and assessment activities
  • Maintains sufficient contact with clients served to ensure engagement with client services; identifies emerging needs and promotes goal attainment
  • Assists clients with securing and maintaining entitlements and benefits through DSS and other income and disability support resources
  • Serves a key role in supporting clients, fundraising and overseeing and/or collaborating with volunteer initiatives as well as other cross-departmental needs in order to achieve overall success of the organization; identifies improvement opportunities and solutions impacting organization success.
  • Serves as key team representative, attending and participating in meetings building relationships for improved client services, fund raising, and supporting volunteerism
  • Serves on team which may encompass interviewing candidates and collaborating with others in determining best fit meeting VSH best practices as well as supporting ongoing team initiatives that focus on associate retention
  • Maintains, prepares and provides efficient reporting; may present and explain data and expertise to any level of staff, board, or community
  • Collaborates with other departments and outside partners effectively ensuring team- oriented client-centered focus as well as creating a safe and secure environment for clients, staff, and visitors; provides on-call coverage as necessary; advises supervisor and others as needed, ensuring adherence to best practices

Required Qualifications:

Knowledge, Skills and Abilities:

  • Bachelor’s degree in human services and one year of experience in the field of direct services with adults with low-income, physical disabilities, behavioral health and developmental disorders, and/or history of homelessness and incarcerations; establishing supportive trusting relationships with such clients, peers, and key partners, respecting rights and personal preferences OR Bachelor’s degree in an area other than human services and five or more years of case management experience in the field as referenced above
  • Knowledge of homeless and offender population and appropriate community resources, especially entitlement and housing resources
  • SOAR certification and experience strongly preferred
  • Knowledge of mental illness, substance abuse disorders, community resources, medication management, and recovery concepts
  • Certification in CPR and First Aid
  • Requires high level of organization skills, including attention to detail, planning, prioritizing, multi-tasking and meeting deadlines in a fast paced environment
  • Requires excellent communications skills including verbal, written, presentation and listening
  • Must exhibit high level of accountability and good decision making skills including the ability to analyze information, evaluate results and recommend/implement the best solutions to solve difficult problems or challenges, using good judgment when to include others/supervisors as needed
  • Must exhibit proven success working with change management and culture shifts, exhibiting day-to-day flexibility in handling multiple priorities and organization initiatives, maintaining accountability for achieving improved performance metrics ongoing while exhibiting a positive attitude even when challenging
  • Must demonstrate proven ability to collaborate effectively with volunteers, all levels of staff and key stakeholders throughout the organization, community and partner organizations
  • Must possess excellent computer skills including use of Microsoft Office
  • Must have be comfortable with development of self and others; effectively collaborating among interdisciplinary teams
  • Prior experience in a human services environment supported by grants required; knowledge of electronic health records/data management and Medicaid billing helpful
  • Must possess a high level of professionalism and must have proven experience successfully demonstrating the ability to maintain strict confidentiality as well as maintain a positive, collaborative, and supportive attitude
  • Frequent local travel and some occasional State-wide travel required, approx 10%
  • Valid VA Driver’s license
  • Must have access to a personal vehicle available for use in performing job functions
  • Must successfully pass VSH insurance review, including background check and other pre-employment screenings
  • Other duties as assigned

Physical and Sensory Requirements:

Mobility, walking, climbing, sitting, standing, reaching, bending, lifting (minimum of 10 lbs), fine hand coordination, ability to read, write, listen and speak clearly, the ability to understand and follow written and oral instructions and directions, ability to drive a vehicle and travel, and ability to remain calm under pressure.  Must be able to sit and/or stand for extended periods of time.  Must be able to use computer, cell phone, monitor, mouse, and keyboard extensively.

No compensation specified



Position is Open until filled


Application Instructions:

Application Instructions:  Please reply via Indeed, or email resume and cover letter with salary requirements to jobs @ virginiasupportivehousing.org with “SSS NCH” in the subject line.  No phone calls, please.


Full Position Details Download Application

Supportive Services Specialist - HOPWA


Position Description:

Virginia Supportive Housing is seeking a Supportive Services Specialist for Richmond HOPWA. This position functions as a collaborative team partner among VSH associates, reporting directly to the Clinical Programs Manager to address client needs of VSH – serving low income and disabled adults who may be experiencing homelessness and HIV/AIDS. HOPWA (Housing Opportunities for Persons with AIDS) is the only Federal program dedicated to the housing needs of people living with HIV/AIDS. As a HOPWA Supportive Services Specialist, this position is responsible for ensuring the housing stability and overall wellbeing of our clients in multiple locations.

 

Primary Duties:

In addition to the below duties, responsibilities, and physical/sensory requirements, the successful incumbent in this position demonstrates experience initiating and sustaining a high level of accountability resulting in positive outcomes, is mission-focused and demonstrates previous experience successfully collaborating with all levels of staff, volunteers, community, and board members.

Duties/Responsibilities:

· Effectively self-manages and collaborates with all levels of staff and clients with varying needs ensuring timely and efficient utilization of resources; preventing return to homelessness and incarcerations while ensuring adherence to organization and regulatory requirements

· Provides case management expertise to include but not limited to assessments, treatment planning, supportive counseling, linking to community resources, monitoring progress, collaboration with other providers, and care coordination

· Advocates for clients in delinquency and/or landlord meetings to include developing and implementing a care plan that will include the necessary steps and resources to prevent eviction and/or homelessness

· Maintains information in each client’s electronic health records to include demographics, assessments, treatment plans, progress notes, and discharge summaries

· Performs case management duties including accurate and timely completion of contract deliverables for HOPWA to include, but not limited to, daily entry of service contacts and monthly/quarterly/annual reports

· Prepare and maintain case management HOPWA forms for intake assessments, rents, lease agreements, utility assistance, medical documentation, progress notes, assistance forms, entitlement applications/paperwork, monthly/quarterly/annual reports, tracking expenditures

· Maintains compliance with required reporting, data entry and quality control in both paper and electronic systems

· Assists with necessary outreach and engagement activities to include clients and their support systems, community providers, landlords and medical personnel to ensure housing stability and adequate medical care

· Participates in scheduled staff meetings, supervision meetings, and other required meetings and/or trainings

· Completes daily time sheets and expense reports to accurately reflect and record time and funds spent with clients in each grant-related activity

· Works with landlords, community services providers, and oversight entities to provide good customer service, ensure responsiveness of VSH client supportive services, and achieve high rates of housing stability and other consumer outcomes

· Identifies individual client services needs through ongoing outreach, engagement, screening and assessment activities

· Maintains sufficient contact with clients served to ensure engagement with client services; identifies emerging needs and promotes goal attainment

· Assists clients with securing and maintaining eligible entitlements and benefits through DSS and other income and disability support resources

· Serves a key role in supporting clients, fundraising and overseeing and/or collaborating with volunteer initiatives as well as other cross-departmental needs in order to achieve overall success of the organization; identifies improvement opportunities and solutions impacting organization success

· Serves as key team representative, attending and participating in meetings building relationships for improved client services, fund raising, and supporting volunteerism

· Serves as an active team participant in interviewing, orienting, and overseeing new employees and/or student interns when necessary

· Maintains, prepares and provides efficient reporting; may present and explain data and expertise to any level of staff, board, or community

· Collaborates with other departments and outside partners effectively ensuring team- oriented client-centered focus as well as creating a safe and secure environment for clients, staff, and visitors; provides on-call coverage as necessary; advises supervisor and others as needed, ensuring adherence to best practices

 

Required Qualifications:

Knowledge, Skills and Abilities:

· Bachelors’ degree in Human Services from appropriately accredited institution

· Must have at least 1 year of demonstrated knowledge and experience in the field of direct services with adults with low-income, physical disabilities, behavioral health and developmental disorders, HIV/AIDS, and/or history of homelessness and incarcerations

· Experience establishing and maintaining therapeutic and supportive relationships with such clients, peers, and key partners, respecting rights and personal preferences

· Knowledge and experience of HIV/AIDS population, treatments, and community resources required

· Knowledge and experience of homeless population and appropriate community resources, especially entitlement and housing resources preferred

· SOAR certification and experience preferred

· Knowledge of mental illness, substance abuse disorders, community resources, medication management, and recovery concepts

· Certification in CPR and First Aid preferred and obtained within 3 months of hire

· Requires high level of organization skills, including attention to detail, planning, prioritizing, multi-tasking and meeting deadlines in a fast paced environment

· Requires excellent communications skills including verbal, written, presentation and listening

· Must exhibit high level of accountability and good decision making skills including the ability to analyze information, evaluate results and recommend/implement the best solutions to solve difficult problems or challenges, using good judgment when to include others/supervisors as needed

· Must exhibit proven success working with change management and culture shifts, exhibiting day-to-day flexibility in handling multiple priorities and organization initiatives, maintaining accountability for achieving improved performance metrics ongoing while exhibiting a positive attitude even when challenging

· Must demonstrate proven ability to collaborate effectively with volunteers, all levels of staff and key stakeholders throughout the organization, community and partner organizations

· Must possess excellent computer skills including use of Microsoft Office

· Must have be comfortable with development of self and others; effectively collaborating among interdisciplinary teams

· Prior experience in a human services environment supported by grants required; knowledge of electronic health records/data management and Medicaid billing helpful

· Must possess a high level of professionalism and must have proven experience successfully demonstrating the ability to maintain strict confidentiality as well as maintain a positive, collaborative, and supportive attitude

· Valid VA Driver’s license

· Frequent local travel between properties on a weekly basis, occasional State-wide travel required less than 10%, and annual out-of-state overnight required travel for grant-required trainings approximately two times a year

· Must have access to a personal vehicle available for use in performing job functions

· Must successfully pass VSH insurance review, including background check and other pre-employment screenings

· Other duties as assigned

Physical and Sensory Requirements:

Mobility, walking, climbing, sitting, standing, reaching, bending, lifting (minimum of 10 lbs), fine hand coordination, ability to read, write, listen and speak clearly, the ability to understand and follow written and oral instructions and directions, ability to drive a vehicle and travel, and ability to remain calm under pressure. Must be able to sit and/or stand for extended periods of time. Must be able to use computer, cell phone, monitor, mouse, and keyboard extensively.

 

No compensation specified



Position is Open until filled


Application Instructions:

Application Instructions: Please apply via Indeed, or email resume and cover letter with salary requirements to jobs @ virginiasupportivehousing.org with “SSS HOPWA” in the subject line. No phone calls, please.


Full Position Details Download Application

Weekend Desk Clerk - PT


Position Description:

Virginia Supportive Housing is seeking a Part Time Weekend 1st Shift Desk Clerk for Richmond, VA. The Desk Clerk is responsible for monitoring the front desk, performing all receptionist duties, and ensuring the security of the building and safety of the residents in the properties assigned in a specific geographic region.

 

 

Primary Duties:

In addition to the below duties, responsibilities, and physical/sensory requirements, the successful incumbent in this position demonstrates experience initiating and sustaining a high level of accountability resulting in positive outcomes, is mission-focused and demonstrates previous experience successfully collaborating with all levels of staff, volunteers, community, and board members.

MAJOR RESPONSIBILITIES AND DUTIES

Walk through inspection of all common areas including the grounds at onset of shift and record findings on shift report.

Review prior shift report with departing Desk Clerk.

Answer phone, direct calls, and take messages.

Be familiar with identity of all clients/residents/visitors and respond to non-emergency issues by addressing with your supervisor first for further direction. In emergency situations related to health/risk/safety incidents, contact appropriate outside emergency resources (Fire/EMT/Police). (Follow the Property Management and Supportive Services Coordination guidelines). Follow employee handbook guidelines which provide that it is not appropriate to engage with clients/residents/visitors on a personal level. This includes providing or receiving favors of any kind, (i.e., monetary, gifts, transportation, bill paying assistance, taking care of personal items/personal property, etc.) or sharing personal identifying information such as phone numbers and addresses or initiating introduction to friends and family members or engaging in personal activities with clients.

Check and monitor guest registration.

Collect rents, prepare bank deposits and do all assigned filing as well as other assigned property management tasks.

Monitor any unusual activities of residents and so note on the shift report and incident report. Respond appropriately. Refer to copy of Rules and Regulations for guidelines.

Complete information on work order, keep track of work orders, and handle emergency maintenance complaints appropriately.

On properties with video monitoring, carefully monitor cameras, note any suspicious activity and respond accordingly. Morning shift must examine video recordings from midnight to 8 am and report/document any incidents for the Property Manager.

Assist with quarterly inspections of all units in assigned properties.

Conduct move-in, including the review of rules and regulations and walk through inspection with new resident.

Assist with application process and resident file maintenance; process police reports and/or credit reports.

Assist with the preparation of the vacancy and delinquency reports.

Attend staff meetings and training as required

Performs other duties as assigned

Required Qualifications:

KNOWLEDGE, SKILLS AND ABILITIES

· Exceptional interpersonal skills and human relation skills that positively benefits interaction with internal and external clientele.

· A demonstrated ability to deal with residents, site personnel, regional support services staff, corporate office personnel, property managers, property owners, inspectors, volunteers, peers and supervisors.

· Ability to exercise good judgment and self-control.

· Good comprehension and communication skills, with the ability to listen to and understand information and ideas presented through verbal communication.

· Enthusiasm, good attitude, trustworthiness, personal integrity and honesty.

· Must be detailed oriented, able plan, prioritize, multi-task and meet deadlines in a past paced environment.

  • Appropriate level of administrative experience and skills.
  • Effective communication skills with employees at all levels.
  • Demonstrated ability to operate safely in the workplace, with experience in holding peers and direct reports accountable to safety standards.
  • Ability to work autonomously and understand when a superior needs to be involved in decision making.

· Good decision making skills, with the ability to analyze information, evaluate results, and implement the best solution to solve problems or challenges.

· Self-motivated, with a dedication to keeping up to date technically, and applying new knowledge to your job.

QUALIFICATIONS

· High school diploma or educational equivalent.

· Knowledge of applicable federal and state housing laws preferred.

· Must own or consistently have a vehicle available for use.

· Computer skills, with working knowledge of the primary Microsoft Office programs

· Knowledge of property management software: OneSite conventional and affordable, WCMS preferred, OR demonstrated or ability and desire to learn these programs.

· Ability to successfully pass a background check and other pre-employment screening.

PHYSICAL REQUIREMENTS

· Mobility, walking, climbing, sitting (for extended periods of time), standing, reaching, bending, lifting (minimum of 10 lbs), fine hand coordination, ability to read, write, listen and speak clearly, the ability to understand and follow written and oral instructions and directions, and ability to remain calm under pressure. Must be able to sit and/or stand for extended periods of time. Must be able to use computer, cell phone, monitor, mouse, and keyboard extensively.

 

No compensation specified



Position is Open until filled


Application Instructions:

To apply: Apply via Indeed, or email resume and salary requirements to jobs @ virginiasupportivehousing.org with “Desk Clerk-Studios” in the subject line. No phone calls, please.


Full Position Details Download Application

Supportive Services Specialist - HomeLink


Position Description:

Virginia Supportive Housing is seeking a Supportive Services Specialist for our Richmond, VA HomeLink department.  Substance abuse case management experience preferred.  This position functions as a collaborative team partner among VSH associates, reporting directly to the Team Lead to address client needs of VSH – serving low income and disabled adults who may be experiencing homelessness and repeated incarcerations.

 

 

Primary Duties:

In addition to the below duties, responsibilities, and physical/sensory requirements, the successful incumbent in this position demonstrates experience initiating and sustaining a high level of accountability resulting in positive outcomes, is mission-focused and demonstrates previous experience successfully collaborating with all levels of staff, volunteers, community, and board members.

Duties/Responsibilities:

  • Effectively self-manages and collaborates with all levels of staff and clients with varying needs ensuring timely and efficient utilization of resources; preventing return to homelessness and incarcerations while ensuring adherence to organization and regulatory requirements; ensuring licensure compliance as well as business process improvement measures for quality assurance and self development as well as development of the organization
  • Provides case management expertise to include but not limited to assessments, treatment planning, supportive counseling, linking to community resources, monitoring progress, collaboration with other providers, and care coordination
  • Advocates for clients in court, may testify on behalf of the client and/or services, collaborates with law enforcement, public defenders, and department of corrections
  • Maintains information in each client’s EHR to include demographics, assessments, treatment plans, progress notes, and discharge summaries
  • Maintains compliance with required reporting, data entry and quality control
  • Assists with necessary outreach and engagement activities to include clients and their families, community providers, landlords and medical personnel
  • Participates in weekly staff meetings, scheduled supervision meetings, and other required meetings and/or trainings
  • Completes daily time sheets accurately to document time spent with clients and ensure that each grant-related activity is recorded correctly
  • Works with landlords, community services providers, and oversight entities to provide good customer service, ensure responsiveness of VSH client supportive services, and achieve high rates of housing stability and other consumer outcomes
  • Adheres to oversight entities’ regulations regarding paperwork and service delivery
  • Identifies individual client services needs through ongoing outreach, engagement, screening and assessment activities
  • Maintains sufficient contact with clients served to ensure engagement with client services; identifies emerging needs and promotes goal attainment
  • Assists clients with securing and maintaining entitlements and benefits through DSS and other income and disability support resources
  • Serves a key role in supporting clients, fundraising and overseeing and/or collaborating with volunteer initiatives as well as other cross-departmental needs in order to achieve overall success of the organization; identifies improvement opportunities and solutions impacting organization success.
  • Serves as key team representative, attending and participating in meetings building relationships for improved client services, fund raising, and supporting volunteerism
  • Serves on team which may encompass interviewing candidates and collaborating with others in determining best fit meeting VSH best practices as well as supporting ongoing team initiatives that focus on associate retention
  • Maintains, prepares and provides efficient reporting; may present and explain data and expertise to any level of staff, board, or community
  • Collaborates with other departments and outside partners effectively ensuring team- oriented client-centered focus as well as creating a safe and secure environment for clients, staff, and visitors; provides on-call coverage as necessary; advises supervisor and others as needed, ensuring adherence to best practices

Required Qualifications:

Knowledge, Skills and Abilities:

  • Bachelor’s degree in human services and one year of experience in the field of direct services with adults with low-income, physical disabilities, behavioral health and developmental disorders, and/or history of homelessness and incarcerations; establishing supportive trusting relationships with such clients, peers, and key partners, respecting rights and personal preferences OR Bachelor’s degree in an area other than human services and five or more years of case management experience in the field as referenced above
  • Knowledge of homeless and offender population and appropriate community resources, especially entitlement and housing resources
  • SOAR certification and experience strongly preferred
  • Substance abuse case management experience preferred
  • Knowledge of mental illness, substance abuse disorders, community resources, medication management, and recovery concepts
  • Certification in CPR and First Aid
  • Requires high level of organization skills, including attention to detail, planning, prioritizing, multi-tasking and meeting deadlines in a fast paced environment
  • Requires excellent communications skills including verbal, written, presentation and listening
  • Must exhibit high level of accountability and good decision making skills including the ability to analyze information, evaluate results and recommend/implement the best solutions to solve difficult problems or challenges, using good judgment when to include others/supervisors as needed
  • Must exhibit proven success working with change management and culture shifts, exhibiting day-to-day flexibility in handling multiple priorities and organization initiatives, maintaining accountability for achieving improved performance metrics ongoing while exhibiting a positive attitude even when challenging
  • Must demonstrate proven ability to collaborate effectively with volunteers, all levels of staff and key stakeholders throughout the organization, community and partner organizations
  • Must possess excellent computer skills including use of Microsoft Office
  • Must have be comfortable with development of self and others; effectively collaborating among interdisciplinary teams
  • Prior experience in a human services environment supported by grants required; knowledge of electronic health records/data management and Medicaid billing helpful
  • Must possess a high level of professionalism and must have proven experience successfully demonstrating the ability to maintain strict confidentiality as well as maintain a positive, collaborative, and supportive attitude
  • Frequent local travel and some occasional State-wide travel required, approx 10%
  • Valid VA Driver’s license
  • Must have access to a personal vehicle available for use in performing job functions
  • Must successfully pass VSH insurance review, including background check and other pre-employment screenings
  • Other duties as assigned

Physical and Sensory Requirements:

Mobility, walking, climbing, sitting, standing, reaching, bending, lifting (minimum of 10 lbs), fine hand coordination, ability to read, write, listen and speak clearly, the ability to understand and follow written and oral instructions and directions, ability to drive a vehicle and travel, and ability to remain calm under pressure.  Must be able to sit and/or stand for extended periods of time.  Must be able to use computer, cell phone, monitor, mouse, and keyboard extensively.

No compensation specified



Position is Open until filled


Application Instructions:

Application Instructions: Please apply via Indeed, or email resume and cover letter with salary requirements to jobs @ virginiasupportivehousing.org with “SSS HomeLink” in the subject line.  No phone calls, please.


Full Position Details Download Application

Vocational Specialist


Position Description:

Virginia Supportive Housing is seeking a Full Time Vocational Specialist for Richmond, VA.  The vocational specialist uses clinical skills to assess, plan, develop, coordinate, and provide recovery oriented mental health treatment, and support services to program participants. This position functions as a member of the multidisciplinary team and provides mental health treatment, recovery-oriented services, and support services in a community-based program.  The clinician will also provide crisis prevention and stabilization services as necessary.  The clinical team is licensed by the Department of Behavioral Health and Developmental Services (DBHDS) as an Assertive Community Treatment (ACT) team and provides services to individuals with a history of chronic homelessness who have been diagnosed with a serious and persistent mental illness. The clinician reports directly to the Team Leader. In addition to the below duties, responsibilities, and physical/sensory requirements, the successful incumbent in this position demonstrates experience initiating and sustaining a high level of accountability resulting in positive outcomes, is mission-focused and demonstrates previous experience successfully collaborating with all levels of staff, volunteers, community, and board members.

Primary Duties:

In addition to the below duties, responsibilities, and physical/sensory requirements, the successful incumbent in this position demonstrates experience initiating and sustaining a high level of accountability resulting in positive outcomes, is mission-focused and demonstrates previous experience successfully collaborating with all levels of staff, volunteers, community, and board members.

Specific Duties and Responsibilities

  1. Provide outreach and case management for program participants including, but not limited to, coordination of care with other providers, monitoring progress and changes, treatment plan development and implementation, ongoing assessment and intervention, provision of supportive counseling, symptom management, medication education and compliance, vocational rehabilitation and support, as well as any needed assistance with activities of daily living to foster independence, maintain housing stability, and improve quality of life.
  2. Conduct annual comprehensive assessments of psychiatric history, mental status and diagnosis, physical health and medical needs, use of drugs or alcohol, education and employment history, social development and functioning, activities of daily, and family structure and relationships.
  3. Provide crisis prevention, intervention and stabilization services to participants as needed to include participation in a rotating on-call schedule to cover after-hours, weekends, and holidays.
  4. Conduct quarterly reviews of progress for each assigned participant to reflect their progress over the last 90 days and the needs that persist for continued services to coordinate and facilitate successful treatment and discharge planning as appropriate.
  5. Assist and support program participants to carry out personal hygiene; provide nutrition education, meal planning, grocery shopping, and food preparation; assist and support participants to perform household activities; assist participants with accessing needed entitlements/benefits; teach money management skills; help participants to access reliable transportation; assist and support participants to have and effectively use a personal physician. This may include such activities as side-by-side teaching of cleaning techniques, grocery shopping, and navigation of public transportation.
  6. Provide supportive services to improve and build positive interpersonal relationship skills, leisure skills, and connections to social support systems.
  7. Work with the housing specialist to assist program participants to find and maintain safe and affordable housing which may at times include assisting participants with moving to a new living environment (i.e. packing boxes, transporting boxes, and unpacking boxes).
  8. Collaborate with community partners, other providers, payees, landlords, and family members to ensure effective care coordination, successful treatment interventions, and overall stability in the areas of mental health, substance abuse, social development, vocational goals, and housing.
  9. Initiate and maintain positive working relationships with team members and community resources such as law enforcement, hospitals, other human service agencies, and informal community resources.
  10. Provide ongoing support and guidance for team members in the areas of vocational rehabilitation and supports with regard to the treatment planning, strategies and interventions, and connections with relevant community providers and employers.
  11. Maintain accurate, up-to-date, thorough records, both electronic and paper, in accordance with agency, licensure, and Medicaid regulations and policies.
  12. Actively participate in daily staff meetings, treatment planning review meetings, and individual supervision meetings.
  13. Represent VSH to funders, potential donors, key stakeholders, and other organizations where appropriate.
  14. Other duties as assigned.

Required Qualifications:

Qualifications 

  • Requires a minimum of a Masters Degree in Social Work or related human services field and one year of training and/or clinical experience in vocational rehabilitation and supports and working with adults who suffer from persistent and severe mental health symptoms.
  • Skills in assessing, diagnosing, and formulating treatment goals and implementation of vocational services to persons with serious mental illness required.
  • Knowledge of the mental health system, community resources, program development, psychotropic medications, substance use disorders, and Intensive/Assertive Community Treatment Model preferred.
  • Good computer skills required.
  • Certifications in CPR, First Aid, Behavior Management and Medication Management or a dedication and commitment to obtaining them within 3 months of hire.
  • Ability to interact in a professional manner with program participants, peers, and collateral agencies required.
  • Good oral and written communication skills required.
  • Valid driver’s license and ability to meet VSH driving requirements is required as use of agency and personal vehicles are required.
  • Experience with homeless persons and homeless service systems is strongly preferred.

PHYSICAL REQUIREMENTS

  • Mobility, walking, climbing, sitting (for extended periods of time), standing, reaching, bending, lifting (minimum of 10 lbs), fine hand coordination, ability to read, write, listen and speak clearly, the ability to understand and follow written and oral instructions and directions, and ability to remain calm under pressure. Must be able to sit and/or stand for extended periods of time. Must be able to use computer, cell phone, monitor, mouse, and keyboard extensively.

 

 

No compensation specified



Position is Open until filled


Application Instructions:

Application Instructions: Please apply via Indeed, or email resume and cover letter with salary requirements to jobs @ virginiasupportivehousing.org with “Vocational Specialist” in the subject line. No phone calls, please.


Full Position Details Download Application

Peer Specialist


Position Description:

Virginia Supportive Housing is seeking a Full Time Peer Specialist for our Richmond, VA area.  Comprehensive benefit package, generous paid holidays and paid time off!

The Peer Specialist (Certified Peer Recovery Specialist) functions as a fully integrated Assertive Community Treatment (ACT) team member who provides peer support directly to individuals and provides guidance to other team members in understanding and supporting individuals’ recovery goals. The ACT team is licensed by DBHDS and provides services to individuals with a history of chronic homelessness who have been diagnosed with a serious and persistent mental illness. The Peer Specialist reports directly to the ACT Team Lead.

 

Primary Duties:

In addition to the below duties, responsibilities, and physical/sensory requirements, the successful incumbent in this position demonstrates experience initiating and sustaining a high level of accountability resulting in positive outcomes, is mission-focused and demonstrates previous experience successfully collaborating with all levels of staff, volunteers, community, and board members.

Specific Duties and Responsibilities:

1.      Provides personal insight about the recovery process and what it is like to experience recovery from a serious mental illness.

2.      Serves as a consumer advocate and provides peer counseling and support to individuals served, their families, and team members.

3.      Consults with community agencies and families to maintain proper service coordination throughout the treatment process.

4.      Provides on-call coverage on a rotating schedule for after hours, weekends, and holidays.

5.      Maintains accurate, up-to-date, thorough records in accordance with agency policies, Medicaid, and licensure requirements, to include daily progress notes, annual treatment plans, quarterly reviews, and annual assessments.

6.      Working with the ACT housing specialist to assist program participants with locating and maintaining safe and affordable housing.

7.      Participate in daily team meetings each morning to include active participation in scheduling, maintaining clinical documentation, scheduled trainings, and case staffings.

8.      Provide ongoing assessment of participants’ mental illness symptoms and response to treatment; provide symptom education to enable program participants to identify their symptoms; provide direct services to participants to teach behavioral symptom management techniques to assist with the adaptation to and coping with internal and external stresses.

9.      Provide assessment, problem solving, side-by-side services, skill training, supervision and environmental adaptations to assist program participants with activities of daily living in both individual and group settings.

10.  Assist and support program participants to carry out personal hygiene; provide nutrition education, meal planning, grocery shopping, and food preparation; assist and support participants to perform household activities; assist participants with accessing needed entitlements/benefits; teach money management skills; help participants to access reliable transportation; assist and support participants to have and effectively use a personal physician.

11.  Provide supportive services to increase interpersonal relationship and leisure skills.

Initiate and maintain relationships in coordination with other staff with law-enforcement, hospital systems, other human service agencies, and with informal community resources.

Attend supervision with the team lead and/or other supervisory staff as scheduled.

Attend all scheduled meetings/trainings, both team and organization wide, as scheduled.

Represent VSH to funders and other organizations where appropriate.

Other duties as assigned.

 

 

 

Required Qualifications:

Qualifications:

  • Personal experience with mental illness and recovery as a recipient of mental health services for severe and persistent mental illness and a willingness and ability to share the recovery perspective with individuals served and ACT team members.
  • At least one year of clinical stability and recovery evidenced by no psychiatric hospitalizations for the previous 12 months.
  • DBHDS certification as a Peer Recovery Specialist required.
  • At least one year of work experience in a mental health setting working with adults with serious mental illness or equivalent of education and internships.
  • High school degree required. Bachelor’s degree in a related field preferred.
  • QPPMH or QMHP eligible preferred.  Please refer to the DMAS website (http://websrvr.dmas.virginia.gov/ProviderManuals/ManualChapters/CMHS/Chapter2_cmhrs.pdf) for a full list of qualifying factors for QMHP eligibility.
  • Skills in establishing supportive trusting relationships with persons with mental illness and respect for their rights and personal preferences.
  • Knowledge of the mental health system, community resources, psychotropic medications, and of the Intensive/Assertive Community Treatment Model required.
  • Good computer skills required.
  • Certifications in CPR, First Aid, Behavior Management and Medication Management or a dedication and commitment to obtaining them within 3 months of hire.
  •  Ability to interact in a professional manner with program participants, peers, and collateral agencies required.
  • Good oral and written communication skills required.
  • Valid driver’s license and ability to meet VSH driving requirements is required.  Some use of personal vehicle may be necessary.
  • Acceptable background and central registry check; acceptable drug screening.
  • Experience with homeless persons and homeless service system is strongly preferred.

Physical and Sensory Requirements

Mobility, walking, climbing, sitting, standing, reaching, bending, lifting (minimum of 10 lbs), fine hand coordination, ability to read, write, listen and speak clearly, the ability to understand and follow written and oral instructions and directions, ability to drive a vehicle and travel, and ability to remain calm under pressure. Must be able to sit and/or stand for extended periods of time. Must be able to use computer, cell phone, monitor, mouse, and keyboard extensively.

No compensation specified



Position is Open until filled


Application Instructions:

Application Instructions: Please email resume and cover letter with salary requirements to jobs @ virginiasupportivehousing.org with “Peer Specialist” in the subject line. No phone calls, please.


Full Position Details Download Application

Housing Case Manager


Position Description:

Virginia Supportive Housing is seeking a Full Time Housing Case Manager for our SSVF program in Richmond, VA. Full benefit package, generous time off and holidays provided!

The Housing Case Manager assists Veterans in VSH’s Supportive Services for Veteran Families (SSVF) program in the Greater Richmond Continuum of Care (CoC) with securing and maintaining permanent housing utilizing a Housing First approach. The Housing Case Manager provides direct services in assessing the needs of clients who are homeless or at-risk of homelessness and referring, linking, and monitoring the effectiveness of community services in order to improve housing stability and quality of life. Duties include oversight of the eligibility and screening process of very low-income veteran families, reviewing and accepting applications of eligible families and providing counseling to assist families in establishing a plan to obtain and retain self-sufficiency.

Primary Duties:

In addition to the below duties, responsibilities, and physical/sensory requirements, the successful incumbent in this position demonstrates experience  initiating and sustaining a high level of accountability resulting in positive outcomes, is mission-focused and demonstrates previous experience successfully collaborating with all levels of staff, volunteers, community, and board members.

Primary Duties:

  • Provide housing stabilization case management services to program participants to include developing an individualized housing support plan with goals, objectives and timeframes, and coordinating those services with other community providers as needed.
  • Coordinate with mainstream community resources to ensure ongoing support services toward permanent housing stability.
  • Complete a thorough housing barrier assessment, budget and action plan for each program participant.
  • Meet regularly with other housing location providers to ensure effective coordination of landlord

outreach, retention and recognition activities.

  • Develop and maintain professional relationships with housing providers including realty

brokers/agencies, private landlords, public housing authorities, social services and government

agencies and other stakeholders to enhance service delivery.

  • Attend training and conferences as needed to maintain certifications and keep abreast of housing laws and issues.
  • Calculate housing affordability and conduct habitability and lead-based paint inspections.
  • Coordinate and submit financial assistance payment requisitions.
  • Assist individuals with securing and maintaining employment in order to increase income for long term housing stability.
  • Maintain up to date information on property contact information and application processes and following up with HQS and/or Habitability Inspection reports.
  • Other duties as assigned.

Required Qualifications:

Qualifications:

  • Bachelor’s degree in human services, with at least one year of experience working with low-income and/or homeless adults
  • HQS inspection certification or ability to earn within three months of employment is required
  • Knowledge of case management and Fair Housing laws and landlord/tenant law is required
  • Good interpersonal skills
  • Effective oral and written communication skills
  • Must be detail oriented and able to plan, prioritize, multi-task and meet deadlines
  • Computer skills, with working knowledge of the primary Microsoft Office programs
  • Valid VA Driver’s license; must have a vehicle available for use
  • Ability to successfully pass VSH insurance review
  • Ability to successfully pass a background check and other pre-employment screening
  • Experience with HUD VASH vouchers preferred
  • Knowledge of the Veterans Service System as well as the military culture strongly preferred

Physical and Sensory Requirements:

Mobility, walking, climbing, sitting, standing, reaching, bending, lifting (minimum of 10 lbs), fine hand coordination, ability to read, write, listen and speak clearly, the ability to understand and follow written and oral instructions and directions, ability to drive a vehicle and travel, and ability to remain calm under pressure. Must be able to sit and/or stand for extended periods of time. Must be able to use computer, cell phone, monitor, mouse, and keyboard extensively.

 

No compensation specified



Position is Open until filled


Application Instructions:

Application Instructions: Please reply via Indeed, or email resume and cover letter with salary requirements to jobs @ virginiasupportivehousing.org with “HCM Richmond” in the subject line. No phone calls, please.


Full Position Details Download Application

Night Monitor


Position Description:

Virginia Supportive Housing is seeking an on-call Night Monitor for Richmond, VA. The Night Monitor On Call lives on site at the property at no cost, and is responsible for the security of the building between 12:00 midnight and 8:00 a.m. The Night Monitor On Call reports to the Senior Property Manager (SPM).

 

 

Primary Duties:

In addition to the below duties, responsibilities, and physical/sensory requirements, the successful incumbent in this position demonstrates experience initiating and sustaining a high level of accountability resulting in positive outcomes, is mission-focused and demonstrates previous experience successfully collaborating with all levels of staff, volunteers, community, and board members.

Specific Duties and Responsibilities:

  • Monitor security throughout the building, as needed, between the hours of midnight to 8 a.m.
  • Respond to all confrontational & emergency situations between the hours of midnight to 8 a.m.
  • Respond to resident needs to access the building in event of lock out between the hours of midnight and 8 a.m.
  • Prepare written incident reports.
  • Meet with SPM regarding any resident who violates policy during the overnight hours on an as need basis.
  • Attend staff meetings and agency annual staff retreat.
  • Fill in on the front desk as appropriate
  • Other duties as assigned

 

Required Qualifications:

Qualifications:

Ability to get along well with others. Excellent skills in conflict resolution. Ability to handle emergency situations. Good oral communications skills.

Physical and Sensory Requirements:

Mobility, walking, climbing, sitting, standing, reaching, bending, lifting (minimum of 10 lbs), fine hand coordination, ability to read, write, listen and speak clearly, the ability to understand and follow written and oral instructions and directions, ability to drive a vehicle and travel, and ability to remain calm under pressure. Must be able to sit and/or stand for extended periods of time. Must be able to use computer, cell phone, monitor, mouse, and keyboard extensively.

No compensation specified



Position is Open until filled


Application Instructions:

To apply: Apply via Indeed, or email resume and salary requirements to jobs @ virginiasupportivehousing.org with “Independence – Night Monitor” in the subject line. No phone calls, please.


Full Position Details Download Application

Weekend Desk Clerk


Position Description:

Virginia Supportive Housing is seeking a 1st Shift Weekend Desk Clerk for Richmond, VA.  The Desk Clerk is responsible for monitoring the front desk, performing all receptionist duties, and ensuring the security of the building and safety of the residents in the properties assigned in a specific geographic region.

Primary Duties:

In addition to the below duties, responsibilities, and physical/sensory requirements, the successful incumbent in this position demonstrates experience  initiating and sustaining a high level of accountability resulting in positive outcomes, is mission-focused and demonstrates previous experience successfully collaborating with all levels of staff, volunteers, community, and board members.

MAJOR RESPONSIBILITIES AND DUTIES

Walk through inspection of all common areas including the grounds at onset of shift and record findings on shift report.

  1. Review prior shift report with departing Desk Clerk.
  2. Answer phone, direct calls, and take messages.
  3. Be familiar with identity of all clients/residents/visitors and respond to non-emergency issues by addressing with your supervisor first for further direction.  In emergency situations related to health/risk/safety incidents, contact appropriate outside emergency resources (Fire/EMT/Police).  (Follow the Property Management and Supportive Services Coordination guidelines).  Follow employee handbook guidelines which provide that it is not appropriate to engage with clients/residents/visitors on a personal level.  This includes providing or receiving favors of any kind, (i.e., monetary, gifts, transportation, bill paying assistance, taking care of personal items/personal property, etc.) or sharing personal identifying information such as phone numbers and addresses or initiating introduction to friends and family members or engaging in personal activities with clients.
  4. Check and monitor guest registration.
  5. Collect rents, prepare bank deposits and do all assigned filing as well as other assigned property management tasks.
  6. Monitor any unusual activities of residents and so note on the shift report and incident report.  Respond appropriately.  Refer to copy of Rules and Regulations for guidelines.
  7. Complete information on work order, keep track of work orders, and handle emergency maintenance complaints appropriately.
  8. On properties with video monitoring, carefully monitor cameras, note any suspicious activity and respond accordingly.   Morning shift must examine video recordings from midnight to 8 am and report/document any incidents for the Property Manager.
  9. Assist with quarterly inspections of all units in assigned properties.
  10. Conduct move-in, including the review of rules and regulations and walk through inspection with new resident.
  11. Assist with application process and resident file maintenance; process police reports and/or credit reports.
  12. Assist with the preparation of the vacancy and delinquency reports.
  13. Attend staff meetings and training as required
  14. Performs other duties as assigned

Required Qualifications:

KNOWLEDGE, SKILLS AND ABILITIES

  • Exceptional interpersonal skills and human relation skills that positively benefits interaction with internal and external clientele.
  • A demonstrated ability to deal with residents, site personnel, regional support services staff, corporate office personnel, property managers, property owners, inspectors, volunteers, peers and supervisors.
  • Ability to exercise good judgment and self-control.
  • Good comprehension and communication skills, with the ability to listen to and understand information and ideas presented through verbal communication.
  • Enthusiasm, good attitude, trustworthiness, personal integrity and honesty.
  • Must be detailed oriented, able plan, prioritize, multi-task and meet deadlines in a past paced environment.
  • Appropriate level of administrative experience and skills.
  • Effective communication skills with employees at all levels.
  • Demonstrated ability to operate safely in the workplace, with experience in holding peers and direct reports accountable to safety standards.
  • Ability to work autonomously and understand when a superior needs to be involved in decision making.
  • Good decision making skills, with the ability to analyze information, evaluate results, and implement the best solution to solve problems or challenges.
  • Self-motivated, with a dedication to keeping up to date technically, and applying new knowledge to your job.

QUALIFICATIONS

  • High school diploma or educational equivalent.
  • Knowledge of applicable federal and state housing laws preferred.
  • Must own or consistently have a vehicle available for use.
  • Computer skills, with working knowledge of the primary Microsoft Office programs
  • Knowledge of property management software: OneSite conventional and affordable, WCMS preferred, OR demonstrated or ability and desire to learn these programs.
  • Ability to successfully pass a background check and other pre-employment screening. 

PHYSICAL REQUIREMENTS

  • Mobility, walking, climbing, sitting (for extended periods of time), standing, reaching, bending, lifting (minimum of 10 lbs), fine hand coordination, ability to read, write, listen and speak clearly, the ability to understand and follow written and oral instructions and directions, and ability to remain calm under pressure. Must be able to sit and/or stand for extended periods of time.  Must be able to use computer, cell phone, monitor, mouse, and keyboard extensively.

No compensation specified



Position is Open until filled


Application Instructions:

To apply: Apply via Indeed, or email resume and salary requirements to jobs @ virginiasupportivehousing.org with “Studios Desk Clerk” in the subject line. No phone calls, please.


Full Position Details Download Application

Housing Case Manager


Position Description:

Virginia Supportive Housing is seeking a Housing Case Manager for our Richmond, Charlottesville and Petersburg region.  The Housing Case Manager assists Veterans in VSH’s Supportive Services for Veteran Families (SSVF) program in the Greater Richmond and Charlottesville area Continuums of Care (CoC) with securing and maintaining permanent housing utilizing a Housing First approach. The Housing Case Manager provides direct services in assessing the needs of clients who are homeless or at-risk of homelessness and referring, linking, and monitoring the effectiveness of community services in order to improve housing stability and quality of life. Duties include oversight of the eligibility and screening process of very low-income veteran families, reviewing and accepting applications of eligible families and providing counseling to assist families in establishing a plan to obtain and retain self-sufficiency.

Primary Duties:

In addition to the below duties, responsibilities, and physical/sensory requirements, the successful incumbent in this position demonstrates experience  initiating and sustaining a high level of accountability resulting in positive outcomes, is mission-focused and demonstrates previous experience successfully collaborating with all levels of staff, volunteers, community, and board members.

Primary Duties:

  • Provide housing stabilization case management services to program participants to include developing an individualized housing support plan with goals, objectives and timeframes, and coordinating those services with other community providers as needed.
  • Complete a thorough housing barrier assessment, budget and action plan for each program participant.
  • Meet regularly with other housing location providers to ensure effective coordination of landlord outreach, retention and recognition activities.
  • Develop and maintain professional relationships with housing providers including realty brokers/agencies, private landlords, public housing authorities, social services and government agencies and other stakeholders to enhance service delivery.
  • Attend training and conferences as needed to maintain certifications and keep abreast of housing laws and issues.
  • Assist participants with zero or low income and a challenging criminal and credit history in locating and securing permanent housing.
  • Calculate housing affordability and conduct habitability and lead-based paint inspections.
  • Enter and exit participants in HCIS as appropriate and in compliance with HUD guidelines.
  • Coordinate and submit financial assistance payment requisitions.
  • Assist individuals with securing and maintaining employment in order to increase income for long term housing stability.
  • Collaborate with landlords and participants when there is a housing related issue.
  • Maintain up to date information on property contact information and application processes and following up with HQS and/or Habitability Inspection reports.
  • Other duties as assigned.

Required Qualifications:

Qualifications:

  • Bachelor’s degree in human services, with at least one year of experience working with low-income and/or homeless adults
  • HQS inspection certification or ability to earn within three months of employment is required
  • Knowledge of case management and Fair Housing laws and landlord/tenant law is required
  • Good interpersonal skills
  • Effective oral and written communication skills
  • Must be detail oriented and able to plan, prioritize, multi-task and meet deadlines
  • Computer skills, with working knowledge of the primary Microsoft Office programs
  • Valid VA Driver’s license; must have a vehicle available for use
  • Ability to successfully pass VSH insurance review
  • Ability to successfully pass a background check and other pre-employment screening
  • Experience with HUD VASH vouchers preferred
  • Knowledge of the Veterans Service System as well as the military culture strongly preferred

PHYSICAL AND SENSORY REQUIREMENTS

Mobility, walking, climbing, sitting, standing, reaching, bending, lifting (minimum of 10 lbs.), fine hand coordination, ability to read, write, listen and speak clearly, the ability to understand and follow written and oral instructions and directions, ability to drive a vehicle and travel, and ability to remain calm under pressure.  Must be able to sit and/or stand for extended periods of time.  Must be able to use computer, cell phone, monitor, mouse, and keyboard extensively.

No compensation specified



Position is Open until filled


Application Instructions:

Application Instructions: Please reply via Indeed, or email resume and cover letter with salary requirements to jobs @ virginiasupportivehousing.org with “Housing Case Manager – Richmond region” in the subject line. No phone calls, please.


Full Position Details Download Application

ACT Team Lead


Position Description:

Virginia Supportive Housing is seeking a Team Lead for our Assertive Community Treatment (ACT) department in Richmond, VA.  Full benefits package, generous paid time off and holidays!

The Team Lead is responsible for supervision and coordination of VSH’s Assertive Community Treatment program. ACT services are delivered by an interdisciplinary team of specialists who provide intensive mental health, substance use, vocational, and housing stabilization services to formerly homeless single adults who have an extensive history of psychiatric hospitalizations.

 

 

 

 

Primary Duties:

In addition to the below duties, responsibilities, and physical/sensory requirements, the successful incumbent in this position demonstrates experience initiating and sustaining a high level of accountability resulting in positive outcomes, is mission-focused and demonstrates previous experience successfully collaborating with all levels of staff, volunteers, community, and board members.

MAJOR RESPONSIBILITIES AND DUTIES

1.      Adhere to DMAS, DBHDS, HUD and other oversight entities’ regulations regarding service delivery, administration, and documentation, including developing, reviewing and approving files, records, authorizations, assessments, and reports prepared according to program policies and procedures. Conduct regular audits of client files to maintain compliance.

2.      Oversee intake process, maintain positive relationships with referral partners, and ensure that individuals meet funding/regulatory/oversight entity requirements.

3.      Conduct and oversee treatment plan development, quarterly reviews of progress, quality progress notes, and discharge planning. Develop and monitor program management systems and quality controls to ensure a high-quality supportive services delivery and documentation system that meets the changing needs of persons served and established regulatory standards.

4.      Recruit, hire, train, supervise, and evaluate all staff on the ACT team to include to include social workers, case managers, peer specialists, student interns, substance use and vocational specialists, nurses and other staff. Provide clinical supervision toward licensure for eligible staff.

5.      Participate in regular supervision with the Clinical Programs Manager. Provide an appropriate level of information, training, and guidance about program activities, staff performance, administrative issues, and client concerns.

6.      Provide direct care to assigned clients to address mental health and housing stability to include but not limited to crisis prevention and intervention, and in collaboration with the psychiatrist/psychiatric mental health nurse practitioner, advise direct services staff on management of challenging client situations and quality documentation of services.

7.      Maintain regular contact with clients to include monthly quality checks to ensure that individuals are engaged, and that mental health and housing needs are being appropriately identified and addressed.

8.      Ensure the development and implementation of an on-call schedule for all programs.  Ensure that appropriate clients, VSH staff, and community partners have access to on-call contact information.  Provide after hours on-call services as part of the rotation.

9.      Provide leadership in creating and sustaining an inter-departmental culture of collaboration and mutual respect where the goals of housing stability and respect for tenants are highly valued.

10.  Work with clients to maintain compliance with lease requirements. Develop systems and strategies to ensure that unit inspections are passed, lease violations are prevented or addressed, rent is paid, and annual re-certifications are completed.

11.  Participate in agency-level committees and community meetings as assigned.

12.  Participate in the development and implementation of the support services evaluation plan. Ensure quality and timeliness of data entry. Produce reports as requested or needed to inform program development and grants management.

13.  Ensure that HMIS client data and HUD Annual Progress Reports are entered and updated as needed, that appropriate releases are signed, and that privacy/security requirements are followed.

14.  Assist with data collection and reporting for other assigned projects and reports. Monitor the quality and completeness of program data.

15.  Represent VSH in community meetings including Continuum of Care, LHRC, and regional partnership meetings as assigned.

16.  Performs other duties as assigned.

Required Qualifications:

KNOWLEDGE, SKILLS AND ABILITIES

  • Knowledge of homeless population and appropriate community resources.
  • Knowledge of mental illness, substance abuse disorders, community resources, medication management, behavior management, and recovery concepts.
  • Must be detail-oriented and highly organized; able to plan, prioritize, multi-task and meet deadlines in a fast-paced environment.
  • Ability to provide leadership and manage challenging situations effectively and efficiently.
  • Ability to identify program needs and develop plans to address them.
  • Strong clinical skills including the ability to assess and intervene in client crisis situations.
  • Strong customer service ability
  • Good conflict resolution skills
  • Ability to form and sustain good working relationships with co-workers within PSH Services and other departments.
  • Demonstrated passion for VSH’s mission
  • Must be able to work well with people, including underserved and/or special needs populations
  • Ability to interact in a professional manner with program participants, peers, supervisors and collateral agencies required.
  • Excellent oral and written communication skills.
  • Ability to exercise good judgment and self-control.
  • Good comprehension and communication skills, with the ability to listen to and understand information and ideas presented through verbal communication.
  • Enthusiasm, good attitude, trustworthiness, personal integrity and honesty.
  • Demonstrated ability to operate safely in the workplace, with experience in holding peers accountable to safety standards.
  • Ability to work autonomously and understand when a supervisor needs to be involved in decision making.
  • Good decision-making skills, with the ability to analyze information, evaluate results, and implement the best solution to solve problems or challenges.
  • Self-motivated, with a dedication to keeping up to date technically, and applying new knowledge to the job.

QUALFICATIONS

·         Master’s degree in a human services field required.

·         Licensed mental health professional (LMHP) or LMHP-eligible in the Commonwealth of Virginia with at least three years’ experience working with adults with mental health, substance abuse, and or homeless histories required.

·         Experience with Intensive Community Treatment, Assertive Community Treatment, and/or Medicaid-funded services required.

·         At least two years of supervisory/leadership experience preferred.

·         Knowledge of applicable federal and state housing and supportive services laws and regulations.

·         Certifications in CPR and First Aid or a dedication and commitment to obtaining them within 3 months of hire.

·         Valid VA Driver’s License. Must own or consistently have a vehicle available for use.

·         Computer skills, with a working knowledge of the primary Microsoft Office programs

·         Ability to successfully pass a background check and other pre-employment screening

·         Requires excellent communications skills including verbal, written, presentation and listening

·         Must exhibit high level of accountability and good decision-making skills including the ability to analyze information, evaluate results and recommend/implement the best solutions to solve difficult problems or challenges, using good judgment when to include others/supervisors as needed

·         Must exhibit proven success working with change management and culture shifts, exhibiting day-to-day flexibility in handling multiple priorities and organization initiatives, maintaining accountability for achieving improved performance metrics ongoing while exhibiting a positive attitude even when challenging

·         Must demonstrate proven ability to collaborate effectively with volunteers,  all levels of staff and key stakeholders throughout the organization, community, and partner organizations

·         Must possess excellent computer skills including use of Microsoft Office

·         Must be comfortable with development of self and others; effectively collaborating among interdisciplinary teams

·         Prior experience in a human services environment supported by grants required; knowledge of electronic health records/data management and Medicaid billing helpful

·         Must possess a high level of professionalism and must have proven experience successfully demonstrating the ability to maintain strict confidentiality as well as maintain a positive, collaborative, and supportive attitude

·         Frequent local travel and some occasional State-wide travel required, approx. 10%

·         Must have access to a personal vehicle available for use in performing job functions

·         Must successfully pass VSH insurance review, including background check and other pre-employment screenings

·         Other duties as assigned

Physical and Sensory Requirements:

Mobility, walking, climbing, sitting, standing, reaching, bending, lifting (minimum of 10 lbs), fine hand coordination, ability to read, write, listen and speak clearly, the ability to understand and follow written and oral instructions and directions, ability to drive a vehicle and travel, and ability to remain calm under pressure. Must be able to sit and/or stand for extended periods of time. Must be able to use computer, cell phone, monitor, mouse, and keyboard extensively.

No compensation specified



Position is Open until filled


Application Instructions:

Application Instructions: Please apply via Indeed, or email resume and cover letter with salary requirements to jobs @ virginiasupportivehousing.org with “ACT Team Lead” in the subject line. No phone calls, please.


Full Position Details Download Application

Employment opportunities in Hampton Roads

Desk Clerk - FT 2nd Shift Weekdays


Position Description:

The Desk Clerk is responsible for monitoring the front desk, performing all receptionist duties, and ensuring the security of the building and safety of the residents in the properties assigned in a specific geographic region.

Primary Duties:

  1. Walk through inspection of all common areas including the grounds at onset of shift and record findings on shift report.
  2. Review prior shift report with departing Desk Clerk.
  3. Answer phone, direct calls, and take messages.
  4. Be familiar with identity of all clients/residents/visitors and respond to non-emergency issues by addressing with your supervisor first for further direction.  In emergency situations related to health/risk/safety incidents, contact appropriate outside emergency resources (Fire/EMT/Police).  (Follow the Property Management and Supportive Services Coordination guidelines).  Follow employee handbook guidelines which provide that it is not appropriate to engage with clients/residents/visitors on a personal level.  This includes providing or receiving favors of any kind, (i.e., monetary, gifts, transportation, bill paying assistance, taking care of personal items/personal property, etc.) or sharing personal identifying information such as phone numbers and addresses or initiating introduction to friends and family members or engaging in personal activities with clients.
  5. Check and monitor guest registration.
  6. Collect rents, prepare bank deposits and do all assigned filing as well as other assigned property management tasks.
  7. Monitor any unusual activities of residents and so note on the shift report and incident report.  Respond appropriately.  Refer to copy of Rules and Regulations for guidelines.
  8. Complete information on work order, keep track of work orders, and handle emergency maintenance complaints appropriately.
  9. On properties with video monitoring, carefully monitor cameras, note any suspicious activity and respond accordingly.   Morning shift must examine video recordings from midnight to 8 am and report/document any incidents for the Property Manager.
  10. Assist with quarterly inspections of all units in assigned properties.
  11. Conduct move-in, including the review of rules and regulations and walk through inspection with new resident.
  12. Assist with application process and resident file maintenance; process police reports and/or credit reports.
  13. Assist with the preparation of the vacancy and delinquency reports.
  14. Attend staff meetings and training as required
  15. Performs other duties as assigned

Required Qualifications:

KNOWLEDGE, SKILLS AND ABILITIES

  • Exceptional interpersonal skills and human relation skills that positively benefits interaction with internal and external clientele.
  • A demonstrated ability to deal with residents, site personnel, regional support services staff, corporate office personnel, property managers, property owners, inspectors, volunteers, peers and supervisors.
  • Ability to exercise good judgment and self-control.
  • Good comprehension and communication skills, with the ability to listen to and understand information and ideas presented through verbal communication.
  • Enthusiasm, good attitude, trustworthiness, personal integrity and honesty.
  • Must be detailed oriented, able plan, prioritize, multi-task and meet deadlines in a past paced environment.
  • Appropriate level of administrative experience and skills.
  • Effective communication skills with employees at all levels.
  • Demonstrated ability to operate safely in the workplace, with experience in holding peers and direct reports accountable to safety standards.
  • Ability to work autonomously and understand when a superior needs to be involved in decision making.
  • Good decision making skills, with the ability to analyze information, evaluate results, and implement the best solution to solve problems or challenges.
  • Self-motivated, with a dedication to keeping up to date technically, and applying new knowledge to your job.

QUALIFICATIONS

  • High school diploma or educational equivalent.
  • Knowledge of applicable federal and state housing laws preferred.
  • Must own or consistently have a vehicle available for use.
  • Computer skills, with working knowledge of the primary Microsoft Office programs
  • Knowledge of property management software: OneSite conventional and affordable, WCMS preferred, OR demonstrated or ability and desire to learn these programs.
  • Ability to successfully pass a background check and other pre-employment screening.

 PHYSICAL REQUIREMENTS

  • Mobility, walking, climbing, sitting (for extended periods of time), standing, reaching, bending, lifting (minimum of 10 lbs), fine hand coordination, ability to read, write, listen and speak clearly, the ability to understand and follow written and oral instructions and directions, and ability to remain calm under pressure. Must be able to sit and/or stand for extended periods of time.  Must be able to use computer, cell phone, monitor, mouse, and keyboard extensively.

No compensation specified



Position is Open until filled


Application Instuctions:

Application Instructions:  Please email resume and cover letter with salary requirements to [email protected] with “Desk Clerk – FT Gosnoldin the subject line.  No phone calls, please.


Full Position Details Download Application

Supportive Services Specialist - Part Time


Position Description:

Virginia Supportive Housing is seeking a Part Time Supportive Services Specialist for Hampton Roads.  This position functions as a collaborative team partner among VSH associates, reporting directly to the Programs Manager to address Client needs of VSH – serving low income and disabled people who may be experiencing homelessness and repeated incarcerations.

 

 

Primary Duties:

In addition to the below duties, responsibilities, and physical/sensory requirements, the successful incumbent in this position demonstrates experience  initiating and sustaining a high level of accountability resulting in positive outcomes, is mission-focused and demonstrates previous experience successfully collaborating with all levels of staff, volunteers, community, and board members.

Duties/Responsibilities:

  • Effectively self-manages and collaborates with all levels of staff and clients with varying needs ensuring timely and efficient utilization of resources; preventing return to homelessness and incarcerations while ensuring adherence to organization and regulatory requirements; ensuring licensure compliance as well as business process improvement measures for quality assurance and self development as well as development of the organization
  • Provides case management expertise to include but not limited to assessments, treatment planning, supportive counseling, linking to community resources, monitoring progress, collaboration with other providers, and care coordination
  • Advocates for clients in court, may testify on behalf of the client and/or services, collaborates with law enforcement, public defenders, and department of corrections
  • Maintains information in each client’s EHR to include demographics, assessments, treatment plans, progress notes, and discharge summaries
  • Maintains compliance with required reporting, data entry and quality control
  • Assists with necessary outreach and engagement activities to include clients and their families, community providers, landlords and medical personnel
  • Participates in weekly staff meetings, scheduled supervision meetings, and other required meetings and/or trainings
  • Completes daily time sheets accurately to document time spent with clients and ensure that each grant-related activity is recorded correctly
  • Works with landlords, community services providers, and oversight entities to provide good customer service, ensure responsiveness of VSH client supportive services, and achieve high rates of housing stability and other consumer outcomes
  • Adheres to oversight entities’ regulations regarding paperwork and service delivery
  • Identifies individual client services needs through ongoing outreach, engagement, screening and assessment activities
  • Maintains sufficient contact with clients served to ensure engagement with client services; identifies emerging needs and promotes goal attainment
  • Assists clients with securing and maintaining entitlements and benefits through DSS and other income and disability support resources
  • Serves a key role in supporting clients, fundraising and overseeing and/or collaborating with volunteer initiatives as well as other cross-departmental needs in order to achieve overall success of the organization; identifies improvement opportunities and solutions impacting organization success.
  • Serves as key team representative, attending and participating in meetings building relationships for improved client services, fund raising, and supporting volunteerism
  • Serves on team which may encompass interviewing candidates and collaborating with others in determining best fit meeting VSH best practices as well as supporting ongoing team initiatives that focus on associate retention
  • Maintains, prepares and provides efficient reporting; may present and explain data and expertise to any level of staff, board, or community
  • Collaborates with other departments and outside partners effectively ensuring team- oriented client-centered focus as well as creating a safe and secure environment for clients, staff, and visitors; provides on-call coverage as necessary; advises supervisor and others as needed, ensuring adherence to best practices
  • Other duties as assigned

Required Qualifications:

Knowledge, Skills and Abilities

  • Bachelors’ degree in Human Services from appropriately accredited institution
  • Must have at least 1 year of demonstrated knowledge and experience in the field of direct services to individuals with low-income, physical disabilities, behavioral health and developmental disorders, and/or history of homelessness and incarcerations; establishing supportive trusting relationships with such clients, peers, and key partners, respecting rights and personal preferences
  • Knowledge of homeless and offender population and appropriate community resources, especially entitlement and housing resources
  • SOAR certification and experience strongly preferred
  • Knowledge of mental illness, substance abuse disorders, community resources, medication management, and recovery concepts
  • Certification in CPR and First Aid
  • Requires high level of organization skills, including attention to detail, planning, prioritizing, multi-tasking and meeting deadlines in a fast paced environment
  • Requires excellent communications skills including verbal, written, presentation and listening
  • Must exhibit high level of accountability and good decision making skills including the ability to analyze information, evaluate results and recommend/implement the best solutions to solve difficult problems or challenges, using good judgment when to include others/supervisors as needed
  • Must exhibit proven success working with change management and culture shifts, exhibiting day-to-day flexibility in handling multiple priorities and organization initiatives, maintaining accountability for achieving improved performance metrics ongoing while exhibiting a positive attitude even when challenging
  • Must demonstrate proven ability to collaborate effectively with volunteers, all levels of staff and key stakeholders throughout the organization, community and partner organizations
  • Must possess excellent computer skills including use of Microsoft Office
  • Must have be comfortable with development of self and others; effectively collaborating among interdisciplinary teams
  • Prior experience in a human services environment supported by grants required; knowledge of electronic health records/data management and Medicaid billing helpful
  • Must possess a high level of professionalism and must have proven experience successfully demonstrating the ability to maintain strict confidentiality as well as maintain a positive, collaborative, and supportive attitude
  • Frequent local travel and some occasional State-wide travel required, approx 10%
  • Valid VA Driver’s license
  • Must have access to a personal vehicle available for use in performing job functions
  • Must successfully pass VSH insurance review, including background check and other pre-employment screenings
  • Other duties as assigned

Physical and Sensory Requirements:

Mobility, walking, climbing, sitting, standing, reaching, bending, lifting (minimum of 10 lbs), fine hand coordination, ability to read, write, listen and speak clearly, the ability to understand and follow written and oral instructions and directions, ability to drive a vehicle and travel, and ability to remain calm under pressure.  Must be able to sit and/or stand for extended periods of time.  Must be able to use computer, cell phone, monitor, mouse, and keyboard extensively.

 

No compensation specified



Position is Open until filled


Application Instuctions:

Application Instructions:  Please reply via Indeed, or email resume and cover letter with salary requirements to jobs @ virginiasupportivehousing.org with “SSS HR” in the subject line.  No phone calls, please.


Full Position Details Download Application

Weekend Desk Clerk


Position Description:

Virginia Supportive Housing is seeking a Part Time Weekend 2nd Shift Desk Clerk for Norfolk, VA.  The Desk Clerk is responsible for monitoring the front desk, performing all receptionist duties, and ensuring the security of the building and safety of the residents in the properties assigned in a specific geographic region.

 

 

 

Primary Duties:

In addition to the below duties, responsibilities, and physical/sensory requirements, the successful incumbent in this position demonstrates experience  initiating and sustaining a high level of accountability resulting in positive outcomes, is mission-focused and demonstrates previous experience successfully collaborating with all levels of staff, volunteers, community, and board members.

MAJOR RESPONSIBILITIES AND DUTIES

 Walk through inspection of all common areas including the grounds at onset of shift and record findings on shift report.

Review prior shift report with departing Desk Clerk.

Answer phone, direct calls, and take messages.

Be familiar with identity of all clients/residents/visitors and respond to non-emergency issues by addressing with your supervisor first for further direction.  In emergency situations related to health/risk/safety incidents, contact appropriate outside emergency resources (Fire/EMT/Police).  (Follow the Property Management and Supportive Services Coordination guidelines).  Follow employee handbook guidelines which provide that it is not appropriate to engage with clients/residents/visitors on a personal level.  This includes providing or receiving favors of any kind, (i.e., monetary, gifts, transportation, bill paying assistance, taking care of personal items/personal property, etc.) or sharing personal identifying information such as phone numbers and addresses or initiating introduction to friends and family members or engaging in personal activities with clients.

Check and monitor guest registration.

Collect rents, prepare bank deposits and do all assigned filing as well as other assigned property management tasks.

Monitor any unusual activities of residents and so note on the shift report and incident report.  Respond appropriately.  Refer to copy of Rules and Regulations for guidelines.

Complete information on work order, keep track of work orders, and handle emergency maintenance complaints appropriately.

On properties with video monitoring, carefully monitor cameras, note any suspicious activity and respond accordingly.   Morning shift must examine video recordings from midnight to 8 am and report/document any incidents for the Property Manager.

Assist with quarterly inspections of all units in assigned properties.

Conduct move-in, including the review of rules and regulations and walk through inspection with new resident.

Assist with application process and resident file maintenance; process police reports and/or credit reports.

Assist with the preparation of the vacancy and delinquency reports.

Attend staff meetings and training as required

Performs other duties as assigned

Required Qualifications:

KNOWLEDGE, SKILLS AND ABILITIES

·         Exceptional interpersonal skills and human relation skills that positively benefits interaction with internal and external clientele.

·         A demonstrated ability to deal with residents, site personnel, regional support services staff, corporate office personnel, property managers, property owners, inspectors, volunteers, peers and supervisors.

·         Ability to exercise good judgment and self-control.

·         Good comprehension and communication skills, with the ability to listen to and understand information and ideas presented through verbal communication.

·         Enthusiasm, good attitude, trustworthiness, personal integrity and honesty.

·         Must be detailed oriented, able plan, prioritize, multi-task and meet deadlines in a past paced environment.

  • Appropriate level of administrative experience and skills.
  • Effective communication skills with employees at all levels.
  • Demonstrated ability to operate safely in the workplace, with experience in holding peers and direct reports accountable to safety standards.
  • Ability to work autonomously and understand when a superior needs to be involved in decision making.

·         Good decision making skills, with the ability to analyze information, evaluate results, and implement the best solution to solve problems or challenges.

·         Self-motivated, with a dedication to keeping up to date technically, and applying new knowledge to your job.

QUALIFICATIONS

·         High school diploma or educational equivalent.

·         Knowledge of applicable federal and state housing laws preferred.

·         Must own or consistently have a vehicle available for use.

·         Computer skills, with working knowledge of the primary Microsoft Office programs

·         Knowledge of property management software: OneSite conventional and affordable, WCMS preferred, OR demonstrated or ability and desire to learn these programs.

·         Ability to successfully pass a background check and other pre-employment screening.

PHYSICAL REQUIREMENTS

·         Mobility, walking, climbing, sitting (for extended periods of time), standing, reaching, bending, lifting (minimum of 10 lbs), fine hand coordination, ability to read, write, listen and speak clearly, the ability to understand and follow written and oral instructions and directions, and ability to remain calm under pressure.  Must be able to sit and/or stand for extended periods of time.  Must be able to use computer, cell phone, monitor, mouse, and keyboard extensively.

No compensation specified



Position is Open until filled


Application Instuctions:

To apply:  Apply via Indeed, or email resume and salary requirements to jobs @ virginiasupportivehousing.org with “Weekend Desk Clerk-S. Bay” in the subject line.  No phone calls, please.


Full Position Details Download Application

Maintenance Apprentice - Part Time


Position Description:

Virginia Supportive Housing is seeking a Part Time Maintenance Apprentice (Monday through Friday, up to 28 hours/week) for Virginia Beach, VA.  The maintenance apprentice is responsible for the cleanliness of all properties to include custodial work, apartment turnovers, and the grounds assigned in a specific geographic region.

The maintenance apprentice will work alongside fully qualified maintenance technicians and supervisors to be exposed to the overall maintenance operations of the facility(s) and learn the skills necessary to maintain the facility(s).

 

 

Primary Duties:

In addition to the below duties, responsibilities, and physical/sensory requirements, the successful incumbent in this position demonstrates experience initiating and sustaining a high level of accountability resulting in positive outcomes, is mission-focused and demonstrates previous experience successfully collaborating with all levels of staff, volunteers, community, and board members.

MAJOR RESPONSIBILITIES AND DUTIES

 

  • Sweep, mop, wax, buff and seal all floors and stairways.
  • Clean buildings (to include staff offices and common areas) by emptying trash, sweeping, cleaning, scrubbing, dusting and polishing surfaces as appropriate.
  • Use cleaning solutions to remove stains and clean surfaces.
  • Clean windows, glass partitions, and mirrors, using soapy water or other cleaners, sponges, and squeegees.
  • Clean and service restrooms with mops and disinfectants.
  • Move heavy equipment and furniture.
  • Maintain grounds by cleaning up all debris on sidewalks and removing litter.
  • Turnover units and apartments to include cleaning, painting and repairs.
  • Complete work orders and other minor maintenance repairs as directed.
  • Assist as requested with preventive maintenance tasks, including filter changes, smoke detector checks, vent cleaning, lighting checks, leak checks, etc.
  • Assist as requested with regular inspections, reporting all violations, discrepancies and damage, including those incurred in contract services, during scheduled building checks, move-outs and move-ins and regular work routine.
  • Ensure all buildings and building systems are operating properly, to include emergency doors, signs and lights and secured areas such as mechanical and storage rooms.
  • Ensure compliance with standard safety programs and procedures including no entry without work order, ensuring that keys for tenant units are signed out and returned at close of the business day, etc.
  • Identify and report possible repairs.
  • Report all tenant complaints and/or tenant work requests to the Property Manager.
  • Performs other duties as assigned.

Required Qualifications:

KNOWLEDGE, SKILLS AND ABILITIES

·         Good human relation skills with a demonstrated ability to deal with residents, site personnel, regional support services staff, corporate office personnel, property managers, property owners, inspectors, volunteers, peers and supervisors.

·         Ability to exercise good judgment and self-control.

·         Good comprehension and communication skills, with the ability to listen to and understand information and ideas presented through verbal communication.

·         Enthusiasm, professional attitude, trustworthiness, personal integrity and honesty.

·         Good attention to detail, with an ability to plan, prioritize, multi-task and meet deadlines in a past paced environment.

·         Effective communication skills with employees at all levels.

·         Demonstrated ability to operate safely in the workplace, with experience in holding peers and direct reports accountable to safety standards.

·         Ability to work autonomously and understand when a supervisor needs to be involved in decision making.

·         Good decision-making skills, with the ability to analyze information, evaluate results, and implement the best solution to solve problems or challenges.

·         Self motivated, with a dedication to keeping up to date technically, and applying new knowledge to the job.

QUALIFICATIONS

·         High school diploma or educational equivalent.

·         Ability to successfully pass a background check and other pre-employment screening.

ESSENTIAL PHYSICAL REQUIREMENTS

Mobility, walking, climbing stairs and ladders, sitting, standing, reaching, bending, lift and carry, kneel, stretch, squat, (minimum of 10 lbs up to 60 lbs), fine hand coordination, ability to read, write, listen and speak clearly, the ability to understand and follow written and oral instructions and directions, ability to drive a vehicle and travel, and ability to remain calm under pressure.

 

No compensation specified



Position is Open until filled


Application Instuctions:

To apply:  Apply via Indeed, or email resume and salary requirements to jobs @ virginiasupportivehousing.org, and include “PT Maintenance” in the subject line.  No calls, please.


Full Position Details Download Application

Outreach Case Manager


Position Description:

Virginia Supportive Housing is seeking an Outreach Case Manager for the Chesapeake, VA area. This is a full time position with benefits, with an approximate contract end date of 6/30/22.

The Outreach Case Manager seeks out homeless individuals and families, builds rapport, screens for housing eligibility, provides direct assistance with accessing resources and supports, and refers to appropriate community services in order to assist clients with exiting homelessness.

 

Primary Duties:

In addition to the below duties, responsibilities, and physical/sensory requirements, the successful incumbent in this position demonstrates experience initiating and sustaining a high level of accountability resulting in positive outcomes, is mission-focused and demonstrates previous experience successfully collaborating with all levels of staff, volunteers, community, and board members.

MAJOR RESPONSIBILITIES AND DUTIES

1. Canvas community locations where individuals and families experiencing homelessness are found including but not limited to shelters, meal sites, day centers, intake sites, streets, encampments, hotels, jails and Veterans Administration service sites.

2. Coordinate with other community outreach and Veterans services workers who have contact with homeless individuals.

3. Maintain sufficient contact with clients to build rapport and identify concrete needs.

4. Provide direct assistance with improving client safety and reducing risk of harm.

5. Screen potentially eligible individuals and families for participation in the Housing First programs and other community services.

6. Link clients with VSH Housing Specialist as appropriate.

7. Work with landlords, community services providers, and oversight entities to provide good customer service, ensure responsiveness of VSH supportive services, and achieve high rates of housing stability and other consumer outcomes.

8. Adhere to oversight entities’ regulations regarding paperwork and service delivery.

9. Identify individual services needs through ongoing outreach, engagement, screening and assessment activities.

10. Assist individuals with obtaining the needed documentation for housing.

11. Link and refer to other community resources based on identified needs.

12. Participate in regular meetings with supervisor and other Housing First program staff.

13. Perform other duties as assigned.

 

Required Qualifications:

KNOWLEDGE, SKILLS AND ABILITIES

  • Knowledge of homeless population and appropriate community resources.
  • Knowledge of mental illness, substance abuse disorders, community resources, and recovery concepts.
  • Skills in establishing supportive trusting relationships with persons experiencing homelessness and with professionals in the homeless services and Veterans services systems.
  • Ability to respect client rights and personal preferences and motivate
  • Must be comfortable approaching clients and building rapport with them.
  • Ability to interact with clients by demonstrating genuine empathy, concern and understanding.
  • Energetic individual willing to work in all weather on foot or by vehicle.

· Must be detail-oriented and highly organized; able to plan, prioritize, multi-task and meet deadlines in a fast paced environment.

  • Demonstrated passion for VSH’s mission

· Ability to interact in a professional manner with program participants, peers, supervisors and collateral agencies required.

  • Excellent oral and written communication skills.

· Ability to exercise good judgment and self-control.

· Good comprehension and communication skills, with the ability to listen to and understand information and ideas presented through verbal communication.

· Enthusiasm, good attitude, trustworthiness, personal integrity and honesty.

  • Demonstrated ability to operate safely in the workplace, with experience in holding peers accountable to safety standards.
  • Ability to work autonomously and understand when a supervisor needs to be involved in decision making.

· Good decision making skills, with the ability to analyze information, evaluate results, and implement the best solution to solve problems or challenges.

· Self motivated, with a dedication to keeping up to date technically, and applying new knowledge to the job.

QUALIFICATIONS

§ Bachelor’s degree preferred (but not required) and at least one year of direct service experience with individuals with low-incomes, disabilities, and/or histories of homelessness

§ Knowledge of homeless population and appropriate community resources.

§ Knowledge of homelessness, mental illness, substance abuse disorders, community resources, and recovery concepts.

§ Good computer skills.

§ Good oral and written communication skills.

Physical and Sensory Requirements:

Mobility, walking, climbing, sitting, standing, reaching, bending, lifting (minimum of 10 lbs), fine hand coordination, ability to read, write, listen and speak clearly, the ability to understand and follow written and oral instructions and directions, ability to drive a vehicle and travel, and ability to remain calm under pressure. Must be able to sit and/or stand for extended periods of time. Must be able to use computer, cell phone, monitor, mouse, and keyboard extensively.

 

No compensation specified



Position is Open until filled


Application Instuctions:

To apply: Apply via Indeed, or email resume and salary requirements to jobs @ virginiasupportivehousing.org, with “Outreach Case Manager” in the subject line. No phone calls, please.


Full Position Details Download Application

Desk Clerk - Weekends


Position Description:

Virginia Supportive Housing is seeking a Part Time Weekend 2nd Shift Desk Clerk for Chesapeake, VA. The Desk Clerk is responsible for monitoring the front desk, performing all receptionist duties, and ensuring the security of the building and safety of the residents in the properties assigned in a specific geographic region.

 

Primary Duties:

In addition to the below duties, responsibilities, and physical/sensory requirements, the successful incumbent in this position demonstrates experience initiating and sustaining a high level of accountability resulting in positive outcomes, is mission-focused and demonstrates previous experience successfully collaborating with all levels of staff, volunteers, community, and board members.

MAJOR RESPONSIBILITIES AND DUTIES

Walk through inspection of all common areas including the grounds at onset of shift and record findings on shift report.

Review prior shift report with departing Desk Clerk.

Answer phone, direct calls, and take messages.

Be familiar with identity of all clients/residents/visitors and respond to non-emergency issues by addressing with your supervisor first for further direction. In emergency situations related to health/risk/safety incidents, contact appropriate outside emergency resources (Fire/EMT/Police). (Follow the Property Management and Supportive Services Coordination guidelines). Follow employee handbook guidelines which provide that it is not appropriate to engage with clients/residents/visitors on a personal level. This includes providing or receiving favors of any kind, (i.e., monetary, gifts, transportation, bill paying assistance, taking care of personal items/personal property, etc.) or sharing personal identifying information such as phone numbers and addresses or initiating introduction to friends and family members or engaging in personal activities with clients.

Check and monitor guest registration.

Collect rents, prepare bank deposits and do all assigned filing as well as other assigned property management tasks.

Monitor any unusual activities of residents and so note on the shift report and incident report. Respond appropriately. Refer to copy of Rules and Regulations for guidelines.

Complete information on work order, keep track of work orders, and handle emergency maintenance complaints appropriately.

On properties with video monitoring, carefully monitor cameras, note any suspicious activity and respond accordingly. Morning shift must examine video recordings from midnight to 8 am and report/document any incidents for the Property Manager.

Assist with quarterly inspections of all units in assigned properties.

Conduct move-in, including the review of rules and regulations and walk through inspection with new resident.

Assist with application process and resident file maintenance; process police reports and/or credit reports.

Assist with the preparation of the vacancy and delinquency reports.

Attend staff meetings and training as required

Performs other duties as assigned

 

Required Qualifications:

KNOWLEDGE, SKILLS AND ABILITIES

· Exceptional interpersonal skills and human relation skills that positively benefits interaction with internal and external clientele.

· A demonstrated ability to deal with residents, site personnel, regional support services staff, corporate office personnel, property managers, property owners, inspectors, volunteers, peers and supervisors.

· Ability to exercise good judgment and self-control.

· Good comprehension and communication skills, with the ability to listen to and understand information and ideas presented through verbal communication.

· Enthusiasm, good attitude, trustworthiness, personal integrity and honesty.

· Must be detailed oriented, able plan, prioritize, multi-task and meet deadlines in a past paced environment.

  • Appropriate level of administrative experience and skills.
  • Effective communication skills with employees at all levels.
  • Demonstrated ability to operate safely in the workplace, with experience in holding peers and direct reports accountable to safety standards.
  • Ability to work autonomously and understand when a superior needs to be involved in decision making.

· Good decision making skills, with the ability to analyze information, evaluate results, and implement the best solution to solve problems or challenges.

· Self-motivated, with a dedication to keeping up to date technically, and applying new knowledge to your job.

QUALIFICATIONS

· High school diploma or educational equivalent.

· Knowledge of applicable federal and state housing laws preferred.

· Must own or consistently have a vehicle available for use.

· Computer skills, with working knowledge of the primary Microsoft Office programs

· Knowledge of property management software: OneSite conventional and affordable, WCMS preferred, OR demonstrated or ability and desire to learn these programs.

· Ability to successfully pass a background check and other pre-employment screening.

PHYSICAL REQUIREMENTS

· Mobility, walking, climbing, sitting (for extended periods of time), standing, reaching, bending, lifting (minimum of 10 lbs), fine hand coordination, ability to read, write, listen and speak clearly, the ability to understand and follow written and oral instructions and directions, and ability to remain calm under pressure. Must be able to sit and/or stand for extended periods of time. Must be able to use computer, cell phone, monitor, mouse, and keyboard extensively.

 

No compensation specified



Position is Open until filled


Application Instuctions:

To apply: Apply via Indeed, or email resume and salary requirements to jobs @ virginiasupportivehousing.org with “Desk Clerk-Herons” in the subject line. No phone calls, please.


Full Position Details Download Application

Maintenance Technician


Position Description:

Virginia Supportive Housing is seeking a full time Maintenance Technician for our Hampton Roads, VA region. This position works Monday-Friday, with full benefits, paid holidays, vacation and sick leave!

The Maintenance Technician is responsible for the cleanliness and basic maintenance of all properties to include custodial work, apartment turnovers, the grounds and basic maintenance, such as carpentry, plumbing, electrical, HVAC & various other duties and maintenance repairs as needed or assigned.

 

 

Primary Duties:

MAJOR RESPONSIBILITIES AND DUTIES:

  • Complete work orders with emergencies taking a priority, completed on reporting date. Non emergency work orders should be completed in 72 hours. Keep accurate records on work orders, noting all time and material utilized during the performance of work.
  • Complete walk-through inspections of common areas to ensure they are clean and orderly at all times.
  • Working with the preventative maintenance schedule for each building, inspect all VSH owned buildings and units monthly, note deficiencies and make repairs as necessary. Submit recommendations for major improvements and expenditures to Maintenance Supervisor.
  • Ensure all buildings and building systems are operating properly, to include emergency doors, signs and lights and secured areas, such as mechanical and storage rooms.
  • Perform electrical repairs such as outlets, wall switches, light fixtures and circuits. Perform plumbing work, such as cleaning pipe clogs, replacing fittings, stopping leaks.
  • Repair or replace as necessary, glass, tile, carpet, cove base, fixtures, venetian blinds, locks, doorknobs, hinges and other repairs or replacements assigned by the Maintenance Supervisor.
  • Paint interior surfaces as directed. Perform carpentry work as directed.
  • Review supply and equipment inventory and place order as necessary with the Maintenance Supervisor.
  • Make sure all service areas, storage areas, and maintenance areas are clean, well maintained, and well lighted.
  • Turnover units and apartments to include cleaning and painting within five days.
  • On a quarterly basis, inspect gutters and downspouts on all buildings and replace filters monthly.
  • Respond to building emergencies at all properties when on call.
  • Assist as requested with regular inspections, reporting all violations, discrepancies and damage, including those incurred in contract services, during scheduled building checks, move-outs and move-ins and regular work routine.
  • Report all tenant complaints and/or tenant work requests to the Property Manager.
  • Ensure compliance with standard safety programs and procedures. No entry without work order. Keys for tenant units must be signed out and returned at close of the business day.
  • Clean buildings (to include staff offices, bathrooms and common areas) by emptying trash, cleaning windows, sweeping, mopping and cleaning surfaces.
  • Move heavy equipment and furniture.
  • Maintain grounds by cleaning up all debris on sidewalks and removing litter.
  • Assist supervisor in carrying out maintenance and facilities management functions.
  • Assist in 24 hour emergency maintenance including after hours on call.
  • Performs other duties as assigned

 

Required Qualifications:

In addition to the below duties, responsibilities, and physical/sensory requirements, the successful incumbent in this position demonstrates experience initiating and sustaining a high level of accountability resulting in positive outcomes, is mission-focused and demonstrates previous experience successfully collaborating with all levels of staff, volunteers, community, and board members.

Requirements:

  • High school diploma or educational equivalent.
  • Minimum one (1) year experience in building maintenance.
  • Valid VA Driver’s License
  • Must own or consistently have a vehicle available for use.
  • Ability to successfully pass VSH insurance review.
  • Must have or own tools required to complete assigned duties
  • Ability to successfully pass a background check and other pre-employment screening
  • OSHA and HVAC Certification preferred

Physical and Sensory Requirements:

Mobility, walking, climbing, sitting, standing, reaching, bending, lifting (minimum of 10 lbs), fine hand coordination, ability to read, write, listen and speak clearly, the ability to understand and follow written and oral instructions and directions, ability to drive a vehicle and travel, and ability to remain calm under pressure. Must be able to sit and/or stand for extended periods of time. Must be able to use computer, cell phone, monitor, mouse, and keyboard extensively.

No compensation specified



Position is Open until filled


Application Instuctions:

To apply: Apply via Indeed, or send an email with resume and salary requirements to jobs @ virginiasupportivehousing.org, with “Maintenance Tech” in the subject line. No phone calls, please.


Full Position Details Download Application

Night Monitor


Position Description:

Virginia Supportive Housing is seeking an on-call Night Monitor for Virginia Beach, VA. The Night Monitor On Call lives on site at the property at no cost, and is responsible for the security of the building between 12:00 midnight and 8:00 a.m. The Night Monitor On Call reports to the Senior Property Manager (SPM).

 

 

Primary Duties:

In addition to the below duties, responsibilities, and physical/sensory requirements, the successful incumbent in this position demonstrates experience initiating and sustaining a high level of accountability resulting in positive outcomes, is mission-focused and demonstrates previous experience successfully collaborating with all levels of staff, volunteers, community, and board members.

Specific Duties and Responsibilities:

  • Monitor security throughout the building, as needed, between the hours of midnight to 8 a.m.
  • Respond to all confrontational & emergency situations between the hours of midnight to 8 a.m.
  • Respond to resident’s need to access the building in event of lock out between the hours of midnight and 8 a.m.
  • Prepare written incident reports.
  • Meet with SPM regarding any resident who violates policy during the overnight hours on an as need basis.
  • Attend staff meetings and agency annual staff retreat.
  • Fill in on the front desk as appropriate
  • Other duties as assigned

Required Qualifications:

Qualifications:

Ability to get along well with others. Excellent skills in conflict resolution. Ability to handle emergency situations. Good oral communications skills.

Physical and Sensory Requirements:

Mobility, walking, climbing, sitting, standing, reaching, bending, lifting (minimum of 10 lbs), fine hand coordination, ability to read, write, listen and speak clearly, the ability to understand and follow written and oral instructions and directions, ability to drive a vehicle and travel, and ability to remain calm under pressure. Must be able to sit and/or stand for extended periods of time. Must be able to use computer, cell phone, monitor, mouse, and keyboard extensively.

No compensation specified



Position is Open until filled


Application Instuctions:

To apply: Apply via Indeed, or email resume and salary requirements to jobs @ virginiasupportivehousing.org with “S. Bay Night Monitor” in the subject line. No phone calls, please.


Full Position Details Download Application

Desk Clerk - 2nd Shift


Position Description:

Virginia Supportive Housing is seeking a Full Time 2nd Shift Desk Clerk in Portsmouth, VA (Monday-Friday). The Desk Clerk is responsible for monitoring the front desk, performing all receptionist duties, and ensuring the security of the building and safety of the residents in the properties assigned in a specific geographic region.

 

 

Primary Duties:

In addition to the below duties, responsibilities, and physical/sensory requirements, the successful incumbent in this position demonstrates experience initiating and sustaining a high level of accountability resulting in positive outcomes, is mission-focused and demonstrates previous experience successfully collaborating with all levels of staff, volunteers, community, and board members.

MAJOR RESPONSIBILITIES AND DUTIES

  • Walk through inspection of all common areas including the grounds at onset of shift and record findings on shift report.
  • Review prior shift report with departing Desk Clerk.
  • Answer phone, direct calls, and take messages.
  • Be familiar with identity of all residents and respond to resident problems and emergencies as appropriate.
  • Check and monitor guest registration.
  • Collect rents, prepare bank deposits and do all assigned filing as well as other assigned property management tasks.
  • Monitor any unusual activities of residents and so note on the shift report and incident report. Respond appropriately. Refer to copy of Rules and Regulations for guidelines.
  • Complete information on work order, keep track of work orders, and handle emergency maintenance complaints appropriately.
  • On properties with video monitoring, carefully monitor cameras, note any suspicious activity and respond accordingly. Morning shift must examine video recordings from midnight to 8 am and report/document any incidents for the Property Manager.
  • Assist with quarterly inspections of all units in assigned properties.
  • Conduct move-in, including the review of rules and regulations and walk through inspection with new resident.
  • Assist with application process and resident file maintenance; process police reports and/or credit reports.
  • Assist with the preparation of the vacancy and delinquency reports.
  • Attend staff meetings and training as required
  • Performs other duties as assigned

Required Qualifications:

KNOWLEDGE, SKILLS AND ABILITIES

  • Exceptional interpersonal skills and human relation skills that positively benefits interaction with internal and external clientele.
  • A demonstrated ability to deal with residents, site personnel, regional support services staff, corporate office personnel, property managers, property owners, inspectors, volunteers, peers and supervisors.
  • Ability to exercise good judgment and self-control.
  • Good comprehension and communication skills, with the ability to listen to and understand information and ideas presented through verbal communication.
  • Enthusiasm, good attitude, trustworthiness, personal integrity and honesty.
  • Must be detailed oriented, able plan, prioritize, multi-task and meet deadlines in a past paced environment.
  • Appropriate level of administrative experience and skills.
  • Effective communication skills with employees at all levels.
  • Demonstrated ability to operate safely in the workplace, with experience in holding peers and direct reports accountable to safety standards.
  • Ability to work autonomously and understand when a superior needs to be involved in decision making.
  • Good decision making skills, with the ability to analyze information, evaluate results, and implement the best solution to solve problems or challenges.
  • Self-motivated, with a dedication to keeping up to date technically and applying new knowledge to your job.

QUALIFICATIONS

  • High school diploma or educational equivalent.
  • Knowledge of applicable federal and state housing laws preferred.
  • Must own or consistently have a vehicle available for use.
  • Computer skills, with working knowledge of the primary Microsoft Office programs
  • Knowledge of property management software: OneSite conventional and affordable, WCMS preferred, OR demonstrated or ability and desire to learn these programs.
  • Ability to successfully pass a background check and other pre-employment screening.

PHYSICAL REQUIREMENTS

  • Mobility, walking, climbing, sitting (for extended periods of time), standing, reaching, bending, lifting (minimum of 10 lbs), fine hand coordination, ability to read, write, listen and speak clearly, the ability to understand and follow written and oral instructions and directions, and ability to remain calm under pressure. Must be able to sit and/or stand for extended periods of time. Must be able to use computer, cell phone, monitor, mouse, and keyboard extensively.

Compensation: Compensation commensurate with experience.

Position is open until filled.

No compensation specified



Position is Open until filled


Application Instuctions:

Application Instructions: Please apply via Indeed, or email resume and cover letter with salary requirements to jobs @ virginiasupportivehousing.org with “FT Desk Clerk – South Bay” in the subject line. No phone calls, please.


Full Position Details Download Application

Full Time Desk Clerk


Position Description:

Virginia Supportive Housing is seeking a Full Time 1st Shift Desk Clerk in Virginia Beach, VA (Monday-Friday). Full benefits package, generous holiday and paid time off programs!

The Desk Clerk is responsible for monitoring the front desk, performing all receptionist duties, and ensuring the security of the building and safety of the residents in the properties assigned in a specific geographic region.

 

Primary Duties:

In addition to the below duties, responsibilities, and physical/sensory requirements, the successful incumbent in this position demonstrates experience initiating and sustaining a high level of accountability resulting in positive outcomes, is mission-focused and demonstrates previous experience successfully collaborating with all levels of staff, volunteers, community, and board members.

MAJOR RESPONSIBILITIES AND DUTIES

  • Walk through inspection of all common areas including the grounds at onset of shift and record findings on shift report.
  • Review prior shift report with departing Desk Clerk.
  • Answer phone, direct calls, and take messages.
  • Be familiar with identity of all residents and respond to resident problems and emergencies as appropriate.
  • Check and monitor guest registration.
  • Collect rents, prepare bank deposits and do all assigned filing as well as other assigned property management tasks.
  • Monitor any unusual activities of residents and so note on the shift report and incident report. Respond appropriately. Refer to copy of Rules and Regulations for guidelines.
  • Complete information on work order, keep track of work orders, and handle emergency maintenance complaints appropriately.
  • On properties with video monitoring, carefully monitor cameras, note any suspicious activity and respond accordingly. Morning shift must examine video recordings from midnight to 8 am and report/document any incidents for the Property Manager.
  • Assist with quarterly inspections of all units in assigned properties.
  • Conduct move-in, including the review of rules and regulations and walk through inspection with new resident.
  • Assist with application process and resident file maintenance; process police reports and/or credit reports.
  • Assist with the preparation of the vacancy and delinquency reports.
  • Attend staff meetings and training as required
  • Performs other duties as assigned

Required Qualifications:

KNOWLEDGE, SKILLS AND ABILITIES

  • Exceptional interpersonal skills and human relation skills that positively benefits interaction with internal and external clientele.
  • A demonstrated ability to deal with residents, site personnel, regional support services staff, corporate office personnel, property managers, property owners, inspectors, volunteers, peers and supervisors.
  • Ability to exercise good judgment and self-control.
  • Good comprehension and communication skills, with the ability to listen to and understand information and ideas presented through verbal communication.
  • Enthusiasm, good attitude, trustworthiness, personal integrity and honesty.
  • Must be detailed oriented, able plan, prioritize, multi-task and meet deadlines in a past paced environment.
  • Appropriate level of administrative experience and skills.
  • Effective communication skills with employees at all levels.
  • Demonstrated ability to operate safely in the workplace, with experience in holding peers and direct reports accountable to safety standards.
  • Ability to work autonomously and understand when a superior needs to be involved in decision making.
  • Good decision making skills, with the ability to analyze information, evaluate results, and implement the best solution to solve problems or challenges.
  • Self-motivated, with a dedication to keeping up to date technically and applying new knowledge to your job.

QUALIFICATIONS

  • High school diploma or educational equivalent.
  • Knowledge of applicable federal and state housing laws preferred.
  • Must own or consistently have a vehicle available for use.
  • Computer skills, with working knowledge of the primary Microsoft Office programs
  • Knowledge of property management software: OneSite conventional and affordable, WCMS preferred, OR demonstrated or ability and desire to learn these programs.
  • Ability to successfully pass a background check and other pre-employment screening.

PHYSICAL REQUIREMENTS

  • Mobility, walking, climbing, sitting (for extended periods of time), standing, reaching, bending, lifting (minimum of 10 lbs), fine hand coordination, ability to read, write, listen and speak clearly, the ability to understand and follow written and oral instructions and directions, and ability to remain calm under pressure. Must be able to sit and/or stand for extended periods of time. Must be able to use computer, cell phone, monitor, mouse, and keyboard extensively.

No compensation specified



Position is Open until filled


Application Instuctions:

Application Instructions: Please apply via Indeed, or email resume and cover letter with salary requirements to jobs @ virginiasupportivehousing.org with “FT DC – Cloverleaf” in the subject line. No phone calls, please.


Full Position Details Download Application

Night Monitor


Position Description:

Virginia Supportive Housing is seeking an on-call Night Monitor for Virginia Beach, VA. The Night Monitor On Call lives on site at the property at no cost, and is responsible for the security of the building between 12:00 midnight and 8:00 a.m. The Night Monitor On Call reports to the Senior Property Manager (SPM).

 

 

Primary Duties:

In addition to the below duties, responsibilities, and physical/sensory requirements, the successful incumbent in this position demonstrates experience initiating and sustaining a high level of accountability resulting in positive outcomes, is mission-focused and demonstrates previous experience successfully collaborating with all levels of staff, volunteers, community, and board members.

Specific Duties and Responsibilities:

  • Monitor security throughout the building, as needed, between the hours of midnight to 8 a.m.
  • Respond to all confrontational & emergency situations between the hours of midnight to 8 a.m.
  • Respond to resident needs to access the building in event of lock out between the hours of midnight and 8 a.m.
  • Prepare written incident reports.
  • Meet with SPM regarding any resident who violates policy during the overnight hours on an as need basis.
  • Attend staff meetings and agency annual staff retreat.
  • Fill in on the front desk as appropriate
  • Other duties as assigned

 

Required Qualifications:

Qualifications:

Ability to get along well with others. Excellent skills in conflict resolution. Ability to handle emergency situations. Good oral communications skills.

Physical and Sensory Requirements:

Mobility, walking, climbing, sitting, standing, reaching, bending, lifting (minimum of 10 lbs), fine hand coordination, ability to read, write, listen and speak clearly, the ability to understand and follow written and oral instructions and directions, ability to drive a vehicle and travel, and ability to remain calm under pressure. Must be able to sit and/or stand for extended periods of time. Must be able to use computer, cell phone, monitor, mouse, and keyboard extensively.

No compensation specified



Position is Open until filled


Application Instuctions:

To apply: Apply via Indeed, or email resume and salary requirements to jobs @ virginiasupportivehousing.org with “Cloverleaf Night Monitor” in the subject line. No phone calls, please.


Full Position Details Download Application

Weekend Desk Clerk


Position Description:

Virginia Supportive Housing is seeking a 2nd Shift Weekend Desk Clerk for Norfolk, VA.  The Desk Clerk is responsible for monitoring the front desk, performing all receptionist duties, and ensuring the security of the building and safety of the residents in the properties assigned in a specific geographic region.

Primary Duties:

In addition to the below duties, responsibilities, and physical/sensory requirements, the successful incumbent in this position demonstrates experience  initiating and sustaining a high level of accountability resulting in positive outcomes, is mission-focused and demonstrates previous experience successfully collaborating with all levels of staff, volunteers, community, and board members.

MAJOR RESPONSIBILITIES AND DUTIES

Walk through inspection of all common areas including the grounds at onset of shift and record findings on shift report.

  1. Review prior shift report with departing Desk Clerk.
  2. Answer phone, direct calls, and take messages.
  3. Be familiar with identity of all clients/residents/visitors and respond to non-emergency issues by addressing with your supervisor first for further direction.  In emergency situations related to health/risk/safety incidents, contact appropriate outside emergency resources (Fire/EMT/Police).  (Follow the Property Management and Supportive Services Coordination guidelines).  Follow employee handbook guidelines which provide that it is not appropriate to engage with clients/residents/visitors on a personal level.  This includes providing or receiving favors of any kind, (i.e., monetary, gifts, transportation, bill paying assistance, taking care of personal items/personal property, etc.) or sharing personal identifying information such as phone numbers and addresses or initiating introduction to friends and family members or engaging in personal activities with clients.
  4. Check and monitor guest registration.
  5. Collect rents, prepare bank deposits and do all assigned filing as well as other assigned property management tasks.
  6. Monitor any unusual activities of residents and so note on the shift report and incident report.  Respond appropriately.  Refer to copy of Rules and Regulations for guidelines.
  7. Complete information on work order, keep track of work orders, and handle emergency maintenance complaints appropriately.
  8. On properties with video monitoring, carefully monitor cameras, note any suspicious activity and respond accordingly.   Morning shift must examine video recordings from midnight to 8 am and report/document any incidents for the Property Manager.
  9. Assist with quarterly inspections of all units in assigned properties.
  10. Conduct move-in, including the review of rules and regulations and walk through inspection with new resident.
  11. Assist with application process and resident file maintenance; process police reports and/or credit reports.
  12. Assist with the preparation of the vacancy and delinquency reports.
  13. Attend staff meetings and training as required
  14. Performs other duties as assigned

Required Qualifications:

KNOWLEDGE, SKILLS AND ABILITIES

  • Exceptional interpersonal skills and human relation skills that positively benefits interaction with internal and external clientele.
  • A demonstrated ability to deal with residents, site personnel, regional support services staff, corporate office personnel, property managers, property owners, inspectors, volunteers, peers and supervisors.
  • Ability to exercise good judgment and self-control.
  • Good comprehension and communication skills, with the ability to listen to and understand information and ideas presented through verbal communication.
  • Enthusiasm, good attitude, trustworthiness, personal integrity and honesty.
  • Must be detailed oriented, able plan, prioritize, multi-task and meet deadlines in a past paced environment.
  • Appropriate level of administrative experience and skills.
  • Effective communication skills with employees at all levels.
  • Demonstrated ability to operate safely in the workplace, with experience in holding peers and direct reports accountable to safety standards.
  • Ability to work autonomously and understand when a superior needs to be involved in decision making.
  • Good decision making skills, with the ability to analyze information, evaluate results, and implement the best solution to solve problems or challenges.
  • Self-motivated, with a dedication to keeping up to date technically, and applying new knowledge to your job.

QUALIFICATIONS

  • High school diploma or educational equivalent.
  • Knowledge of applicable federal and state housing laws preferred.
  • Must own or consistently have a vehicle available for use.
  • Computer skills, with working knowledge of the primary Microsoft Office programs
  • Knowledge of property management software: OneSite conventional and affordable, WCMS preferred, OR demonstrated or ability and desire to learn these programs.
  • Ability to successfully pass a background check and other pre-employment screening. 

PHYSICAL REQUIREMENTS

  • Mobility, walking, climbing, sitting (for extended periods of time), standing, reaching, bending, lifting (minimum of 10 lbs), fine hand coordination, ability to read, write, listen and speak clearly, the ability to understand and follow written and oral instructions and directions, and ability to remain calm under pressure. Must be able to sit and/or stand for extended periods of time.  Must be able to use computer, cell phone, monitor, mouse, and keyboard extensively.

No compensation specified



Position is Open until filled


Application Instuctions:

To apply: Apply via Indeed, or email resume and salary requirements to jobs @ virginiasupportivehousing.org with “Gosnold Desk Clerk” in the subject line. No phone calls, please.


Full Position Details Download Application

Housing Specialist


Position Description:

Virginia Supportive Housing is seeking a Housing Specialist for Housing First in Hampton Roads.  The Housing Specialist is responsible for the daily execution of multiple housing-related tasks for individuals in VSH’s scattered site permanent supportive housing programs. This position works closely with clinical staff in a specific PSH program(s) to ensure that formerly homeless individuals secure and maintain affordable, safe, and decent housing in the Greater Richmond community.

 

 

Primary Duties:

In addition to the below duties, responsibilities, and physical/sensory requirements, the successful incumbent in this position demonstrates experience  initiating and sustaining a high level of accountability resulting in positive outcomes, is mission-focused and demonstrates previous experience successfully collaborating with all levels of staff, volunteers, community partners, and board members.

MAJOR RESPONSIBILITIES AND DUTIES

  1. Complete thorough housing barrier assessment and housing plan for each program participant.
  2. Assist individuals with the process of obtaining appropriate housing subsidy.
  3. Assist individuals with locating and securing permanent housing. Act as liaison between the individuals, landlords, and case management staff.
  4. Coordinate with landlords on a regular basis to ensure positive partnerships and that ongoing maintenance and housing needs are being met.
  5. Assist with the on-going operations of relevant housing subsidy programs including, but not limited to, the following tasks:
    1. Conduct initial eligibility and annual/interim re-certifications (HQS inspections and follow ups and financial updates)
    2. Monitor and facilitate moves/relocation of program participants
    3. Recalculate rents and utility allowances when necessary (either due to income change, recertification, or change in rent amount)
    4. Complete intakes into the PSH program face to face with referred individuals
    5. Coordinate with supervisor for any potential closure/termination of cases as appropriate and ensure compliance with the program termination standards
    6. Monitor status of individuals and housing stability and collaborate with partner agency case managers, Team Lead/Programs Manager, Department Director, and landlords as appropriate
    7. Act as a leader and mentor to the VSH staff in terms of housing compliance, advocacy, and stabilization duties
    8. Complete all required HMIS documentation and deliver on or before set due dates to the data specialist for entry into the HMIS system as required by HUD
    9. Develop, update, and submit accurate rent draws to the finance department by the 25th of each month
    10. Provide necessary notifications to individuals, landlords, and case managers in regards to, but not limited to, initial voucher issuance, annual recertification notices, violation notices, and termination letters.
    11. Coordinate and collaborate with the identified VHDA contact to ensure individuals remain in compliance with outside subsidy requirements.
  6. Assess own learning needs; develop and implement plan for professional growth.
  7. Attend local civic and community meetings, staff meetings, trainings, and conferences as scheduled, required, or needed.
  8. Attend supervision meetings with Team Lead/Programs Manager as scheduled.
  9. Maintain necessary documentation and housing files according to agency standards for all active and inactive program participants.
  10. Actively outreach and recruit landlords and provide appropriate information regarding
  11. Adheres to VSH, HUD and other funder regulations regarding paperwork and service delivery.
  12. Provide updates in the daily team meetings so that all relevant staff members are aware of the housing needs of each program participant. Provide guidance to the staff as necessary.
  13. Perform other duties and responsibilities as assigned.

Required Qualifications:

KNOWLEDGE, SKILLS AND ABILITIES

  • Ability to interact in a professional manner with clients, peers, landlords, and collateral agencies.
  • Good human relation skills with a demonstrated ability to deal with residents, site personnel, regional support services staff, corporate office personnel, property managers, property owners, inspectors, volunteers, peers and supervisors.
  • Ability to exercise good judgment and self-control.
  • Effective oral and written communication skills.
  • Good comprehension skills, with the ability to listen to and understand information and ideas presented through verbal communication.
  • Enthusiasm, good attitude, trustworthiness, personal integrity and honesty.
  • Must be detailed oriented, able plan, prioritize, multi-task and meet deadlines in a fast paced environment.
  • Demonstrated ability to operate safely in the workplace, with experience in holding peers accountable to safety standards.
  • Ability to work autonomously and understand when a superior needs to be involved in decision making.
  • Good decision making skills, with the ability to analyze information, evaluate results, and implement the best solution to solve problems or challenges.
  • Self-motivated, with a dedication to keeping up to date technically, and applying new knowledge to your job.

QUALIFICATIONS

  • Bachelor’s degree and professional experience in housing counseling and property management preferred.
  • One year of experience working with individuals who have experienced low-income, homelessness, and/or have a disability required.
  • HQS inspection training/certification within 3 months of hire.
  • Knowledge of homeless population, community resources, and Fair Housing and Tenant-Landlord laws required.
  • Valid driver’s license and ability to meet VSH driving requirements is required.
  • Good Computer skills, with working knowledge of the primary Microsoft Office programs
  • Ability to successfully pass a background check and other pre-employment screening.

PHYSICAL AND SENSORY REQUIREMENTS

Mobility, walking, climbing, sitting, standing, reaching, bending, lifting (minimum of 10 lbs.), fine hand coordination, ability to read, write, listen and speak clearly, the ability to understand and follow written and oral instructions and directions, ability to drive a vehicle and travel, and ability to remain calm under pressure.  Must be able to sit and/or stand for extended periods of time.  Must be able to use computer, cell phone, monitor, mouse, and keyboard extensively.

No compensation specified



Position is Open until filled


Application Instuctions:

Application Instructions: Please reply via Indeed, or email resume and cover letter with salary requirements to jobs @ virginiasupportivehousing.org with “HF Housing Specialist” in the subject line. No phone calls, please.


Full Position Details Download Application

Assistant Property Manager - Temporary


Position Description:

Virginia Supportive Housing is seeking a Full Time Temporary Assistant Property Manager for Virginia Beach, VA. This is a temporary/contract position for 11/23/21 – 8/30/22.

The Assistant Property Manager is responsible for assisting the Property Manager and/ or the Senior Property Manager in the supervision of all activities related to the Properties assigned in a specific geographic area. The Assistant Property Manager is also part of the Management Team wherein residential supportive services staff and property management staff work together to ensure a safe and secure environment for all residents while helping individual residents to stay successfully housed and become more independent and self-sufficient. The Assistant Property Manager also assists in the supervision of site staff.

Primary Duties:

In addition to the below duties, responsibilities, and physical/sensory requirements, the successful incumbent in this position demonstrates experience initiating and sustaining a high level of accountability resulting in positive outcomes, is mission-focused and demonstrates previous experience successfully collaborating with all levels of staff, volunteers, community, and board members.

MAJOR RESPONSIBILITIES AND DUTIES

· Work with the Property Manager and/ or the Senior Property Manager on all activities necessary to accomplish their objectives to manage the properties. This may include assisting with rent collection, processing new applicants, assisting with legal proceedings and maintaining the budget.

· Coordinate and assemble information for rent increase requests, including market comparables.

· Assist in the maintenance of property management files to include property reports, invoices, current and former resident files.

· Assist in the inspection of occupied and vacant units to insure cleanliness, safety and high quality maintenance.

· Assist in the preparation for all desk and physical audits by government entities, regulators, funders and partners.

· Work in coordinated effort with the other divisions in regards to: public inquiries, tours, volunteer activities, new development planning, and residential services program planning and implementation.

· Other duties as assigned by the Property Manager and/ or Senior Property Manager.

· Performs other duties as assigned

 

Required Qualifications:

KNOWLEDGE, SKILLS AND ABILITIES

· Good human relation skills with a demonstrated ability to deal with residents, site personnel, regional support services staff, corporate office personnel, property managers, property owners, inspectors, volunteers, peers and supervisors.

· Ability to exercise good judgment and self-control.

· Good comprehension and communication skills, with the ability to listen to and understand information and ideas presented through verbal communication.

· Enthusiasm, good attitude, trustworthiness, personal integrity and honesty.

· Must be detailed oriented, able plan, prioritize, multi-task and meet deadlines in a past paced environment.

· Appropriate level of supervisory and administrative experience and skills. Includes the ability to teach, train, mentor, evaluate and motivate staff.

· Effective communication skills with employees at all levels.

· Demonstrated ability to operate safely in the workplace, with experience in holding peers and direct reports accountable to safety standards.

· Ability to work autonomously and understand when a superior needs to be involved in decision making.

· Good decision making skills, with the ability to analyze information, evaluate results, and implement the best solution to solve problems or challenges.

· Self motivated, with a dedication to keeping up to date technically, and applying new knowledge to your job.

QUALIFICATIONS

· High school diploma or educational equivalent.

· No less than three years of prior residential property management experience required.

· Experience with HUD Housing Programs (including but not limited to Section 8, 202, 811) and Low Income Housing Tax Credits preferred.

· Knowledge of applicable federal and state housing laws preferred.

· Valid VA Driver’s License

· Must own or consistently have a vehicle available for use.

· Ability to successfully pass VSH insurance review.

· Computer skills, with working knowledge of the primary Microsoft Office programs

· Knowledge of property management software: OneSite conventional and affordable, WCMS preferred, OR demonstrated or ability and desire to learn these programs.

· Ability to successfully pass a background check and other pre-employment screening

ADDITIONAL DESIRED QUALIFICATIONS

· Registered Apartment Managers Certification

· CPR and First Aid Certification

Physical and Sensory Requirements:

Mobility, walking, climbing, sitting, standing, reaching, bending, lifting (minimum of 10 lbs), fine hand coordination, ability to read, write, listen and speak clearly, the ability to understand and follow written and oral instructions and directions, ability to drive a vehicle and travel, and ability to remain calm under pressure. Must be able to sit and/or stand for extended periods of time. Must be able to use computer, cell phone, monitor, mouse, and keyboard extensively.

No compensation specified



Position is Open until filled


Application Instuctions:

Application Instructions: Please reply via Indeed, or email resume and cover letter with salary requirements to jobs @ virginiasupportivehousing.org with “Temp APM – Crescent” in the subject line. No phone calls, please.


Full Position Details Download Application

Employment opportunities in Charlottesville

Desk Clerk - PT Weekends


Position Description:

Virginia Supportive Housing is seeking a Part Time Desk Clerk in Charlottesville, VA.  This is a 2nd Shift Weekend position.  The Desk Clerk is responsible for monitoring the front desk, performing all receptionist duties, and ensuring the security of the building and safety of the residents in the properties assigned in a specific geographic region.

 

 

 

Primary Duties:

In addition to the below duties, responsibilities, and physical/sensory requirements, the successful incumbent in this position demonstrates experience  initiating and sustaining a high level of accountability resulting in positive outcomes, is mission-focused and demonstrates previous experience successfully collaborating with all levels of staff, volunteers, community, and board members.

MAJOR RESPONSIBILITIES AND DUTIES

Walk through inspection of all common areas including the grounds at onset of shift and record findings on shift report.

Review prior shift report with departing Desk Clerk.

Answer phone, direct calls, and take messages.

Be familiar with identity of all clients/residents/visitors and respond to non-emergency issues by addressing with your supervisor first for further direction.  In emergency situations related to health/risk/safety incidents, contact appropriate outside emergency resources (Fire/EMT/Police).  (Follow the Property Management and Supportive Services Coordination guidelines).

Follow employee handbook guidelines which provide that it is not appropriate to engage with clients/residents/visitors on a personal level.  This includes providing or receiving favors of any kind, (i.e., monetary, gifts, transportation, bill paying assistance, taking care of personal items/personal property, etc.) or sharing personal identifying information such as phone numbers and addresses or initiating introduction to friends and family members or engaging in personal activities with clients.

Check and monitor guest registration.

Collect rents, prepare bank deposits and do all assigned filing as well as other assigned property management tasks.

Monitor any unusual activities of residents and so note on the shift report and incident report.  Respond appropriately.  Refer to copy of Rules and Regulations for guidelines.

Complete information on work order, keep track of work orders, and handle emergency maintenance complaints appropriately.

On properties with video monitoring, carefully monitor cameras, note any suspicious activity and respond accordingly.   Morning shift must examine video recordings from midnight to 8 am and report/document any incidents for the Property Manager.

Assist with quarterly inspections of all units in assigned properties.

Conduct move-in, including the review of rules and regulations and walk through inspection with new resident.

Assist with application process and resident file maintenance; process police reports and/or credit reports.

Assist with the preparation of the vacancy and delinquency reports.

Attend staff meetings and training as required

Performs other duties as assigned

Required Qualifications:

KNOWLEDGE, SKILLS AND ABILITIES

·         Exceptional interpersonal skills and human relation skills that positively benefits interaction with internal and external clientele.

·         A demonstrated ability to deal with residents, site personnel, regional support services staff, corporate office personnel, property managers, property owners, inspectors, volunteers, peers and supervisors.

·         Ability to exercise good judgment and self-control.

·         Good comprehension and communication skills, with the ability to listen to and understand information and ideas presented through verbal communication.

·         Enthusiasm, good attitude, trustworthiness, personal integrity and honesty.

·         Must be detailed oriented, able plan, prioritize, multi-task and meet deadlines in a past paced environment.

  • Appropriate level of administrative experience and skills.
  • Effective communication skills with employees at all levels.
  • Demonstrated ability to operate safely in the workplace, with experience in holding peers and direct reports accountable to safety standards.
  • Ability to work autonomously and understand when a superior needs to be involved in decision making.

·         Good decision making skills, with the ability to analyze information, evaluate results, and implement the best solution to solve problems or challenges.

·         Self motivated, with a dedication to keeping up to date technically, and applying new knowledge to your job.

QUALIFICATIONS

·         High school diploma or educational equivalent.

·         Knowledge of applicable federal and state housing laws preferred.

·         Must own or consistently have a vehicle available for use.

·         Computer skills, with working knowledge of the primary Microsoft Office programs

·         Knowledge of property management software: OneSite conventional and affordable, WCMS preferred, OR demonstrated or ability and desire to learn these programs.

·         Ability to successfully pass a background check and other pre-employment screening.

PHYSICAL REQUIREMENTS

·         Mobility, walking, climbing, sitting (for extended periods of time), standing, reaching, bending, lifting (minimum of 10 lbs), fine hand coordination, ability to read, write, listen and speak clearly, the ability to understand and follow written and oral instructions and directions, and ability to remain calm under pressure.  Must be able to sit and/or stand for extended periods of time.  Must be able to use computer, cell phone, monitor, mouse, and keyboard extensively.

No compensation specified



Position is Open until filled


Application Instuctions:

Application Instructions:  Please reply via Indeed, or email resume and cover letter with salary requirements to jobs @ virginiasupportivehousing.org with “ PT Desk Clerk/Crossings” in the subject line.  No phone calls, please.


Full Position Details Download Application (.docx)

Property Manager


Position Description:

Virginia Supportive Housing is seeking a Full Time Property Manager for Charlottesville, VA. Full benefit package, generous time off and holidays provided!

The Property Manager is responsible for the supervision of all activities related to the Properties assigned in a specific geographic area. He/She will provide for the property management of the VSH housing communities to include the physical property as well as the financial soundness of the site(s) operation and supervision of all activities related to the Properties assigned in a specific geographic area. The Property Manager is also part of the Management Team wherein residential supportive services staff and property management staff work together to ensure a safe and secure environment for all residents while helping individual residents to stay successfully housed and become more independent and self-sufficient. The Property Manager supervises Assistant Property Managers and site staff.

 

 

Primary Duties:

In addition to the below duties, responsibilities, and physical/sensory requirements, the successful incumbent in this position demonstrates experience initiating and sustaining a high level of accountability resulting in positive outcomes, is mission-focused and demonstrates previous experience successfully collaborating with all levels of staff, volunteers, community, and board members.

*This position is considered an exempt, essential position. This position includes after hours on-call and working evenings, weekends, and holidays as needed.

Specific Duties and Responsibilities:

1. Responsible for financial management of designated properties, including rent collections.

2. Working with the Senior Property Manager and/or the Director of Property Management to prepare annual budget for assigned VSH properties .

3. On a monthly basis monitor actual NOI and take corrective action as necessary and in consultation with the Senior Property Manager and/or the Director of Property Management.

4. Working with the Senior Property Manager and/or the Director of Property Management, secure annual rent increase from appropriate government entity.

5. Review delinquencies, work with Regional Supervisor of Support Services and take action to reduce if problems exist, keeping in mind that the goal is to keep our residents housed.

6. Recruit, hire, train and terminate all applicable site staff. Training to include annual Fair Housing, CPR and such other training, LIHTC and HUD, as may be necessary.

7. Ensure site managers, desk staff and maintenance personnel are operating per company policy and procedures.

8. Ensure all rental and employment practices comply with federal, state, and local laws. Ensure fair housing practices are implemented and followed. If property is a HUD or LIHTC property, ensure it is operated in compliance with all HUD and LIHTC guidelines.

9. Ensure that property staff are implementing the maintenance program for each assigned property including compliance with established Preventive Maintenance Schedule.

10. Ensure maintenance requests and apartment preparations are being handled per company procedures.

11. Ensure VISA credit card receipts and bills are monitored, coded and submitted for payment within the designated time period for all property management staff in your region.

12. Ensure purchasing and approved vendors list are being used per company procedures and that all accounts payable are paid in a timely manner.

13. Obtain necessary bids for any contract work. Make recommendation to Senior Property Manager and/or the Director of Property Management as to which contract to accept.

14. Inspect all VSH properties a minimum of weekly to ensure cleanliness, safety and high quality maintenance as well as accurate and well-organized tenant files.

15. Assist the Senior Property Manager and/or the Director of Property Management in completion of quarterly management reviews of all properties assigned.

16. Assist the Senior Property Manager and/or the Director of Property Management in preparations for all desk and physical audits by government entities, regulators, funders, and partners.

17. Work in a coordinated effort with the other divisions in regards to: public inquiries, tours, volunteer activities, new development planning, and residential services program planning and implementation.

18. Other duties as assigned.

Required Qualifications:

Knowledge, Skills and Abilities:

· Good human relation skills with a demonstrated ability to deal with residents, site personnel, regional support services staff, corporate office personnel, property managers, property owners, inspectors, volunteers, peers and supervisors.

· Ability to exercise good judgment and self-control.

· Good comprehension and communication skills, with the ability to listen to and understand information and ideas presented through verbal communication.

· Enthusiasm, good attitude, trustworthiness, personal integrity and honesty.

· Good attention to detail, with an ability to plan, prioritize, multi-task and meet deadlines in a past paced environment.

· Appropriate level of supervisory and administrative experience and skills. Includes the ability to teach, train, mentor, evaluate and motivate staff.

· Effective communication skills with employees at all levels.

· Demonstrated ability to operate safely in the workplace, with experience in holding peers and direct reports accountable to safety standards.

· Ability to work autonomously and understand when a superior needs to be involved in decision making.

· Good decision making skills, with the ability to analyze information, evaluate results, and implement the best solution to solve problems or challenges.

· Self motivated, with a dedication to keeping up to date technically, and applying new knowledge to your job.

Qualifications:

· College degree preferred; high school diploma or equivalent and not less than five years of prior residential property management experience required.

· Knowledge of applicable federal and state housing laws required.

· Experience with HUD programs (including but not limited to Section 8, Section 202, PRAC 8ll, etc) and/or Low Income Housing Tax Credit required.

· LIHTC and RAM designation preferred.

· Knowledge of computer software programs; in particular, Microsoft Office Word, Excel and Outlook applications, property management software, Onesite leasing and rent and WCMS or ability to learn these programs.

· Valid VA Driver’s License

· Must own or consistently have a vehicle available for use.

· Ability to successfully pass VSH insurance review.

· Ability to successfully pass a background check and other pre-employment screening

Physical and Sensory Requirements:

Mobility, walking, climbing, sitting, standing, reaching, bending, lifting (minimum of 10 lbs), fine hand coordination, ability to read, write, listen and speak clearly, the ability to understand and follow written and oral instructions and directions, ability to drive a vehicle and travel, and ability to remain calm under pressure. Must be able to sit and/or stand for extended periods of time. Must be able to use computer, cell phone, monitor, mouse, and keyboard extensively.

No compensation specified



Position is Open until filled


Application Instuctions:

Application Instructions: Please reply via Indeed, or email resume and cover letter with salary requirements to jobs @ virginiasupportivehousing.org with “PM – Crossings” in the subject line. No phone calls, please.


Full Position Details Download Application (.docx)

Housing Case Manager


Position Description:

Virginia Supportive Housing is seeking a Full Time Housing Case Manager for our SSVF program in Charlottesville, VA. Full benefit package, generous time off and holidays provided!

The Housing Case Manager assists Veterans in VSH’s Supportive Services for Veteran Families (SSVF) program in the Charlottesville area Continuum of Care (CoC) with securing and maintaining permanent housing utilizing a Housing First approach. The Housing Case Manager provides direct services in assessing the needs of clients who are homeless or at-risk of homelessness and referring, linking, and monitoring the effectiveness of community services in order to improve housing stability and quality of life. Duties include oversight of the eligibility and screening process of very low-income veteran families, reviewing and accepting applications of eligible families and providing counseling to assist families in establishing a plan to obtain and retain self-sufficiency.

 

Primary Duties:

In addition to the below duties, responsibilities, and physical/sensory requirements, the successful incumbent in this position demonstrates experience  initiating and sustaining a high level of accountability resulting in positive outcomes, is mission-focused and demonstrates previous experience successfully collaborating with all levels of staff, volunteers, community, and board members.

Primary Duties:

  • Provide housing stabilization case management services to program participants to include developing an individualized housing support plan with goals, objectives and timeframes, and coordinating those services with other community providers as needed.
  • Coordinate with mainstream community resources to ensure ongoing support services toward permanent housing stability.
  • Complete a thorough housing barrier assessment, budget and action plan for each program participant.
  • Meet regularly with other housing location providers to ensure effective coordination of landlord

outreach, retention and recognition activities.

  • Develop and maintain professional relationships with housing providers including realty

brokers/agencies, private landlords, public housing authorities, social services and government

agencies and other stakeholders to enhance service delivery.

  • Attend training and conferences as needed to maintain certifications and keep abreast of housing laws and issues.
  • Calculate housing affordability and conduct habitability and lead-based paint inspections.
  • Coordinate and submit financial assistance payment requisitions.
  • Assist individuals with securing and maintaining employment in order to increase income for long term housing stability.
  • Maintain up to date information on property contact information and application processes and following up with HQS and/or Habitability Inspection reports.
  • Other duties as assigned.

 

Required Qualifications:

Qualifications:

·         Bachelor’s degree in human services, with at least one year of experience working with low-income and/or homeless adults

·         HQS inspection certification or ability to earn within three months of employment is required

·         Knowledge of case management and Fair Housing laws and landlord/tenant law is required

·         Good interpersonal skills

·         Effective oral and written communication skills

·         Must be detail oriented and able to plan, prioritize, multi-task and meet deadlines

·         Computer skills, with working knowledge of the primary Microsoft Office programs

·         Valid VA Driver’s license; must have a vehicle available for use

·         Ability to successfully pass VSH insurance review

·         Ability to successfully pass a background check and other pre-employment screening

·         Experience with HUD VASH vouchers preferred

·         Knowledge of the Veterans Service System as well as the military culture strongly preferred

Physical and Sensory Requirements:

Mobility, walking, climbing, sitting, standing, reaching, bending, lifting (minimum of 10 lbs), fine hand coordination, ability to read, write, listen and speak clearly, the ability to understand and follow written and oral instructions and directions, ability to drive a vehicle and travel, and ability to remain calm under pressure. Must be able to sit and/or stand for extended periods of time. Must be able to use computer, cell phone, monitor, mouse, and keyboard extensively.

 

No compensation specified



Position is Open until filled


Application Instuctions:

Application Instructions: Please reply via Indeed, or email resume and cover letter with salary requirements to jobs @ virginiasupportivehousing.org with “HCM Charlottesville” in the subject line. No phone calls, please.


Full Position Details Download Application (.docx)
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