Employment Opportunities

Every day we make homelessness history at Virginia Supportive Housing.  Our shared values include teamwork, compassion, respect and integrity in working with colleagues, residents, volunteers and our many community partners.

VSH is an Equal Opportunity Employer and maintains a drug-free workplace.  If you are interested in employment at VSH and meet all minimum requirements, we encourage you to apply as directed in each job description below.


Employment opportunities in Central Virginia

Supportive Services Specialist


Position Description:

Virginia Supportive Housing is seeking a full time Supportive Services Specialist for Richmond, VA.  This position functions as a collaborative team partner among VSH associates, reporting directly to the Team Lead to address client needs of VSH – serving low income and disabled adults who may be experiencing homelessness and repeated incarcerations.

 

 

Primary Duties:

In addition to the below duties, responsibilities, and physical/sensory requirements, the successful incumbent in this position demonstrates experience initiating and sustaining a high level of accountability resulting in positive outcomes, is mission-focused and demonstrates previous experience successfully collaborating with all levels of staff, volunteers, community, and board members.

Duties/Responsibilities:

  • Effectively self-manages and collaborates with all levels of staff and clients with varying needs ensuring timely and efficient utilization of resources; preventing return to homelessness and incarcerations while ensuring adherence to organization and regulatory requirements; ensuring licensure compliance as well as business process improvement measures for quality assurance and self development as well as development of the organization
  • Provides case management expertise to include but not limited to assessments, treatment planning, supportive counseling, linking to community resources, monitoring progress, collaboration with other providers, and care coordination
  • Advocates for clients in court, may testify on behalf of the client and/or services, collaborates with law enforcement, public defenders, and department of corrections
  • Maintains information in each client’s EHR to include demographics, assessments, treatment plans, progress notes, and discharge summaries
  • Maintains compliance with required reporting, data entry and quality control
  • Assists with necessary outreach and engagement activities to include clients and their families, community providers, landlords and medical personnel
  • Participates in weekly staff meetings, scheduled supervision meetings, and other required meetings and/or trainings
  • Completes daily time sheets accurately to document time spent with clients and ensure that each grant-related activity is recorded correctly
  • Works with landlords, community services providers, and oversight entities to provide good customer service, ensure responsiveness of VSH client supportive services, and achieve high rates of housing stability and other consumer outcomes
  • Adheres to oversight entities’ regulations regarding paperwork and service delivery
  • Identifies individual client services needs through ongoing outreach, engagement, screening and assessment activities
  • Maintains sufficient contact with clients served to ensure engagement with client services; identifies emerging needs and promotes goal attainment
  • Assists clients with securing and maintaining entitlements and benefits through DSS and other income and disability support resources
  • Serves a key role in supporting clients, fundraising and overseeing and/or collaborating with volunteer initiatives as well as other cross-departmental needs in order to achieve overall success of the organization; identifies improvement opportunities and solutions impacting organization success.
  • Serves as key team representative, attending and participating in meetings building relationships for improved client services, fund raising, and supporting volunteerism
  • Serves on team which may encompass interviewing candidates and collaborating with others in determining best fit meeting VSH best practices as well as supporting ongoing team initiatives that focus on associate retention
  • Maintains, prepares and provides efficient reporting; may present and explain data and expertise to any level of staff, board, or community
  • Collaborates with other departments and outside partners effectively ensuring team- oriented client-centered focus as well as creating a safe and secure environment for clients, staff, and visitors; provides on-call coverage as necessary; advises supervisor and others as needed, ensuring adherence to best practices

Required Qualifications:

Knowledge, Skills and Abilities:

  • Bachelor’s degree in human services and one year of experience in the field of direct services with adults with low-income, physical disabilities, behavioral health and developmental disorders, and/or history of homelessness and incarcerations; establishing supportive trusting relationships with such clients, peers, and key partners, respecting rights and personal preferences OR Bachelor’s degree in an area other than human services and five or more years of case management experience in the field as referenced above
  • Knowledge of homeless and offender population and appropriate community resources, especially entitlement and housing resources
  • SOAR certification and experience strongly preferred
  • Knowledge of mental illness, substance abuse disorders, community resources, medication management, and recovery concepts
  • Certification in CPR and First Aid
  • Requires high level of organization skills, including attention to detail, planning, prioritizing, multi-tasking and meeting deadlines in a fast paced environment
  • Requires excellent communications skills including verbal, written, presentation and listening
  • Must exhibit high level of accountability and good decision making skills including the ability to analyze information, evaluate results and recommend/implement the best solutions to solve difficult problems or challenges, using good judgment when to include others/supervisors as needed
  • Must exhibit proven success working with change management and culture shifts, exhibiting day-to-day flexibility in handling multiple priorities and organization initiatives, maintaining accountability for achieving improved performance metrics ongoing while exhibiting a positive attitude even when challenging
  • Must demonstrate proven ability to collaborate effectively with volunteers, all levels of staff and key stakeholders throughout the organization, community and partner organizations
  • Must possess excellent computer skills including use of Microsoft Office
  • Must have be comfortable with development of self and others; effectively collaborating among interdisciplinary teams
  • Prior experience in a human services environment supported by grants required; knowledge of electronic health records/data management and Medicaid billing helpful
  • Must possess a high level of professionalism and must have proven experience successfully demonstrating the ability to maintain strict confidentiality as well as maintain a positive, collaborative, and supportive attitude
  • Frequent local travel and some occasional State-wide travel required, approx 10%
  • Valid VA Driver’s license
  • Must have access to a personal vehicle available for use in performing job functions
  • Must successfully pass VSH insurance review, including background check and other pre-employment screenings
  • Other duties as assigned

Physical and Sensory Requirements:

Mobility, walking, climbing, sitting, standing, reaching, bending, lifting (minimum of 10 lbs), fine hand coordination, ability to read, write, listen and speak clearly, the ability to understand and follow written and oral instructions and directions, ability to drive a vehicle and travel, and ability to remain calm under pressure.  Must be able to sit and/or stand for extended periods of time.  Must be able to use computer, cell phone, monitor, mouse, and keyboard extensively.

No compensation specified



Position is Open until filled


Application Instructions:

Application Instructions:  Please reply via Indeed, or email resume and cover letter with salary requirements to jobs @ virginiasupportivehousing.org with “SSS NCH” in the subject line.  No phone calls, please.


Full Position Details Download Application

Vocational Specialist


Position Description:

Virginia Supportive Housing is seeking a Vocational Specialist for Richmond, VA. The vocational specialist uses clinical skills to assess, plan, develop, coordinate, and provide recovery oriented mental health treatment, and support services to program participants. This position functions as a member of the multidisciplinary team and provides mental health treatment, recovery-oriented services, and support services in a community-based program. The clinician will also provide crisis prevention and stabilization services as necessary. The clinical team is licensed by the Department of Behavioral Health and Developmental Services (DBHDS) as an Intensive Community Treatment (ICT) team and provides services to individuals with a history of chronic homelessness who have been diagnosed with a serious and persistent mental illness. The clinician reports directly to the Team Leader.

 

 

 

 

Primary Duties:

In addition to the below duties, responsibilities, and physical/sensory requirements, the successful incumbent in this position demonstrates experience initiating and sustaining a high level of accountability resulting in positive outcomes, is mission-focused and demonstrates previous experience successfully collaborating with all levels of staff, volunteers, community, and board members.

Specific Duties and Responsibilities

1. Provide outreach and case management for program participants including, but not limited to, coordination of care with other providers, monitoring progress and changes, treatment plan development and implementation, ongoing assessment and intervention, provision of supportive counseling, symptom management, medication education and compliance, vocational rehabilitation and support, as well as any needed assistance with activities of daily living to foster independence, maintain housing stability, and improve quality of life.

2. Conduct annual comprehensive assessments of psychiatric history, mental status and diagnosis, physical health and medical needs, use of drugs or alcohol, education and employment history, social development and functioning, activities of daily, and family structure and relationships.

3. Provide crisis prevention, intervention and stabilization services to participants as needed to include participation in a rotating on-call schedule to cover after-hours, weekends, and holidays.

4. Conduct quarterly reviews of progress for each assigned participant to reflect their progress over the last 90 days and the needs that persist for continued services to coordinate and facilitate successful treatment and discharge planning as appropriate.

5. Assist and support program participants to carry out personal hygiene; provide nutrition education, meal planning, grocery shopping, and food preparation; assist and support participants to perform household activities; assist participants with accessing needed entitlements/benefits; teach money management skills; help participants to access reliable transportation; assist and support participants to have and effectively use a personal physician. This may include such activities as side-by-side teaching of cleaning techniques, grocery shopping, and navigation of public transportation.

6. Provide supportive services to improve and build positive interpersonal relationship skills, leisure skills, and connections to social support systems.

7. Work with the housing specialist to assist program participants to find and maintain safe and affordable housing which may at times include assisting participants with moving to a new living environment (i.e. packing boxes, transporting boxes, and unpacking boxes).

8. Collaborate with community partners, other providers, payees, landlords, and family members to ensure effective care coordination, successful treatment interventions, and overall stability in the areas of mental health, substance abuse, social development, vocational goals, and housing.

9. Initiate and maintain positive working relationships with team members and community resources such as law enforcement, hospitals, other human service agencies, and informal community resources.

10. Provide ongoing support and guidance for team members in the areas of vocational rehabilitation and supports with regard to the treatment planning, strategies and interventions, and connections with relevant community providers and employers.

11. Maintain accurate, up-to-date, thorough records, both electronic and paper, in accordance with agency, licensure, and Medicaid regulations and policies.

12. Actively participate in daily staff meetings, treatment planning review meetings, and individual supervision meetings.

13. Represent VSH to funders, potential donors, key stakeholders, and other organizations where appropriate.

14. Other duties as assigned.

Required Qualifications:

Qualifications

· Requires a minimum of a Masters’ Degree in Social Work or related human services field and one year of training and/or clinical experience in vocational rehabilitation and supports and working with adults who suffer from persistent and severe mental health symptoms.

· Skills in assessing, diagnosing, and formulating treatment goals and implementation of vocational services to persons with serious mental illness required.

· Knowledge of the mental health system, community resources, program development, psychotropic medications, substance use disorders, and Intensive/Assertive Community Treatment Model preferred.

· Good computer skills required.

· Certifications in CPR, First Aid, Behavior Management and Medication Management or a dedication and commitment to obtaining them within 3 months of hire.

· Ability to interact in a professional manner with program participants, peers, and collateral agencies required.

· Good oral and written communication skills required.

· Valid driver’s license and ability to meet VSH driving requirements is required as use of agency and personal vehicles are required.

· Experience with homeless persons and homeless service systems is strongly preferred.

Physical and Sensory Requirements

Mobility, walking, climbing, sitting, standing, reaching, bending, lifting (minimum of 10 lbs), fine hand coordination, ability to read, write, listen and speak clearly, the ability to understand and follow written and oral instructions and directions, ability to drive a vehicle and travel, and ability to remain calm under pressure. Must be able to sit and/or stand for extended periods of time. Must be able to use computer, cell phone, monitor, mouse, and keyboard extensively.

No compensation specified



Position is Open until filled


Application Instructions:

Application Instructions: Please email resume and cover letter with salary requirements to jobs @ virginiasupportivehousing.org with “Vocational Specialist” in the subject line. No phone calls, please.


Full Position Details Download Application

Substance Abuse Clinician


Position Description:

Virginia Supportive Housing is seeking a Substance Abuse Clinician for our ICT team in Richmond, VA. The substance abuse clinician uses clinical skills to assess, plan, develop, coordinate, and provide recovery oriented treatment, recovery, and support services to program participants. This position functions as a member of the multidisciplinary team and provides treatment, recovery, and supports services in a community-based program.

The substance abuse clinician will also provide preventative and early intervention services as necessary. The APTS clinical team is licensed as an ICT team and provides services to individuals with a history of chronic homelessness who have been diagnosed with a serious and persistent mental illness. The substance abuse clinician reports directly to the APTS Team Leader.

 

 

 

Primary Duties:

In addition to the below duties, responsibilities, and physical/sensory requirements, the successful incumbent in this position demonstrates experience initiating and sustaining a high level of accountability resulting in positive outcomes, is mission-focused and demonstrates previous experience successfully collaborating with all levels of staff, volunteers, community, and board members.

Specific Duties and Responsibilities

1. Provide outreach and case management for program participants including, but not limited to, coordination of care with other providers, monitoring progress and changes, treatment plan development, implementation, and ongoing assessment; provision of supportive counseling and symptom management, medication education and compliance, substance abuse recovery, assistance with activities of daily living to foster independence, maintain housing stability, and improve quality of life.

2. Conduct annual comprehensive assessments of psychiatric history, mental status and diagnosis, physical health and medical needs, use of drugs or alcohol, education and employment history, social development and functioning, activities of daily, and family structure and relationships.

3. Provide crisis intervention and prevention services to participants as needed to include participation in a rotating on-call schedule to cover after-hours, weekends, and holidays.

4. Conduct quarterly reviews of progress for each assigned participant to reflect their progress over the last 90 days and the needs that persist for continued services.

5. Assist and support program participants to carry out personal hygiene; provide nutrition education, meal planning, grocery shopping, and food preparation; assist and support participants to perform household activities; assist participants with accessing needed entitlements/benefits; teach money management skills; help participants to access reliable transportation; assist and support participants to have and effectively use a personal physician. This may include such activities as side-by-side teaching of cleaning techniques, grocery shopping, and navigation of public transportation.

6. Provide supportive services to increase interpersonal relationship and leisure skills.

7. Work with the housing specialist to assist program participants to find and maintain safe and affordable housing which may at times include assisting participants with moving to a new living environment (i.e. packing boxes, transporting boxes, and unpacking boxes).

8. Collaborate with community partners, other providers, payees, landlords, and family members to ensure effective care coordination, successful treatment interventions, and overall stability in the areas of mental health, substance abuse, social development, and housing.

9. Initiate and maintain positive working relationships with ICT team members and community resources such as law enforcement, hospitals, other human service agencies, and informal community resources.

10. Provide ongoing support and guidance for ICT team members in the areas of substance abuse with regard to the recovery planning/process, treatment planning, strategies and interventions, and safety planning.

11. Maintain accurate, up-to-date, thorough records, both electronic and paper, in accordance with agency, licensure, and Medicaid regulations and policies.

12. Actively participate in daily staff organizational meetings, treatment planning review meetings, and individual supervision meetings.

13. Represent VSH to funders, potential donors, key stakeholders, and other organizations where appropriate.

14. Other duties as assigned.

Required Qualifications:

Qualifications

· Requires a minimum of a Masters Degree in Social Work or related field and one year of training or clinical experience in substance abuse treatment and working with adults who suffer from persistent and severe mental health symptoms.

· Knowledge of the mental health system, community resources, program development, psychotropic medications, substance use disorders and treatment, and Intensive/Assertive Community Treatment Model preferred.

· Skills in assessing, diagnosing, and formulating treatment goals and implementation of recovery oriented services to persons with serious mental illness and co-occurring substance abuse disorders required.

· Knowledge of applicable federal and state laws regarding this population, and experience in Medicaid billing procedures preferred.

· Good computer skills required.

· Certifications in CPR, First Aid, Behavior Management and Medication Management or a dedication and commitment to obtaining them within 3 months of hire.

· Ability to interact in a professional manner with program participants, peers, and collateral agencies required.

· Good oral and written communication skills required.

· Valid driver’s license and ability to meet VSH driving requirements is required as use of personal vehicle is required.

· Experience with homeless persons and homeless service systems is strongly preferred.

Physical and Sensory Requirements

Mobility, walking, climbing, sitting, standing, reaching, bending, lifting (minimum of 10 lbs), fine hand coordination, ability to read, write, listen and speak clearly, the ability to understand and follow written and oral instructions and directions, ability to drive a vehicle and travel, and ability to remain calm under pressure. Must be able to sit and/or stand for extended periods of time. Must be able to use computer, cell phone, monitor, mouse, and keyboard extensively.

No compensation specified



Position is Open until filled


Application Instructions:

Application Instructions: Please email resume and cover letter with salary requirements to jobs @ virginiasupportivehousing.org with “Substance Abuse Clinician” in the subject line. No phone calls, please.


Full Position Details Download Application

TBI Case Manager


Position Description:

Virginia Supportive Housing is hiring for a Full-Time Traumatic Brain Injury (TBI) Case Manager in Richmond, VA. This position functions as a collaborative team partner among VSH associates and may include oversight of volunteers in the absence of the TBI Senior Case Manager. This position reports directly to the TBI Senior Case Manager to house and serve individuals who have experienced a traumatic brain injury, have little to no income and may otherwise experience homelessness.

Primary Duties:

In addition to the below duties, responsibilities, and physical/sensory requirements, the successful incumbent in this position will demonstrate experience initiating and sustaining a high level of accountability resulting in positive outcomes, a mission-focused drive and commitment to ending homelessness, and past experience successfully collaborating with all levels of staff, volunteers, community, and board members.

Duties/Responsibilities:

  • Assist the Senior TBI Case Manager with providing daily oversight of TBI case management activities to include, but not limited to, guidance related to service delivery, documentation of services, maintaining compliance with regulatory standards, and coordinating crisis needs.
  • Provide TBI services as needed to program participants, including assisting individuals with activities of daily living, such as grocery shopping, food preparation, personal hygiene, household cleaning/maintenance, and managing finances; helping program participants with interpersonal, communication, and problem-solving skills.
  • Effectively self-manages and collaborates with all levels of staff and clients with varying needs ensuring timely and efficient utilization of resources; ensuring adherence to organization and regulatory requirements; ensuring business process improvement measures for quality assurance, self-development, and organizational success.
  • Will be able to assist Senior TBI Case Manager with assessments, treatment planning, supportive counseling, housing stabilization services, case management services, linking to community resources, monitoring progress, collaboration with other providers, and care coordination.
  • Assist Senior TBI Case Manager with maintaining up to date and accurate documentation in each resident’s paper and electronic file to include intake forms, assessments, treatment plans, progress notes, and discharge summaries.
  • Assist Senior TBI Case Manager as needed with necessary outreach and engagement activities to include clients and their families, community providers, property management staff, and medical personnel.
  • Participate in scheduled staff meetings, supervision meetings, quarterly organizational meetings, and other required meetings and/or trainings as scheduled.
  • Utilize the agency’s electronic time-keeping system to enter daily work hours and leave requests accurately to document time spent with clients and ensure that each grant-related/funded activity is recorded correctly.
  • Collaborate with property management staff, community services providers, and oversight entities as needed to provide good customer service, responsiveness of VSH client supportive services, and achieve high rates of housing stability and other consumer outcomes.
  • Maintain contact with clients as assigned by Senior TBI Case Manager to ensure engagement with services; identify emerging needs and promote goal attainment.
  • Assist Senior TBI Case Manager as needed with appointments for clients to secure and maintain entitlements, benefits and other income/disability support resources.
  • Serve a key role in supporting clients, fundraising and overseeing and/or collaborating with volunteer initiatives as well as other cross-departmental needs in order to achieve overall success of the organization; identify improvement opportunities and solutions impacting organization success.
  • Assist Senior TBI Case Manager as needed with maintaining, preparing and providing efficient reporting, that may be presented to any level of staff, board, or community partners.
  • Collaborate with other departments and outside partners effectively ensuring team-oriented client-centered focus as well as creating a safe and secure environment for clients, staff, and visitors; provide crisis coverage as necessary during scheduled hours; advise supervisor and others as needed, ensuring adherence to best practices.
  • Other duties as assigned.

 

 

Preferred Qualifications:

Knowledge, Skills and Abilities:

  • Bachelor’s degree in human services, Current student enrolled in a university or college working towards a degree in human services or experience providing direct services in a brain injury clubhouse, program, internship or hospital setting.
  • Brain Injury Specialist certification preferred
  • Knowledge of the physical, psychological, and social aspects of various neurological conditions, including traumatic or acquired brain injury recovery and the resultant impact on the family system preferred
  • Knowledge of the spectrum of health, social, financial, and advocacy services available in the community for individuals with traumatic or acquired brain injury preferred
  • Knowledge of mental illness, substance abuse disorders, community resources, medication management, and recovery concepts preferred
  • Certification in CPR and First Aid or ability to become certified within six months of hire
  • Requires high level of organization skills, including attention to detail, planning, prioritizing, multi-tasking and meeting deadlines in a fast paced environment
  • Requires excellent communications skills including verbal, written, presentation and listening
  • Must exhibit high level of accountability and good decision making skills including the ability to analyze information, evaluate results and recommend/implement the best solutions to solve difficult problems or challenges, using good judgment when to include others/supervisors as needed
  • Must exhibit proven success working with change management and culture shifts, exhibiting day-to-day flexibility in handling multiple priorities and organization initiatives, maintaining accountability for achieving improved performance metrics ongoing while exhibiting a positive attitude even when challenging
  • Must demonstrate proven ability to collaborate effectively with volunteers, all levels of staff and key stakeholders throughout the organization, community and partner organizations
  • Must possess excellent computer skills including use of Microsoft Office
  • Must have be comfortable with development of self and others; effectively collaborating among interdisciplinary teams
  • Prior experience in a human services environment supported by grants required; knowledge of electronic health records/data management and Medicaid billing helpful
  • Must possess a high level of professionalism and must have proven experience successfully demonstrating the ability to maintain strict confidentiality as well as maintain a positive, collaborative, and supportive attitude
  • Frequent local travel and occasional State-wide travel may be required
  • Valid VA Driver’s license
  • Must have access to a personal vehicle available for use in performing job functions
  • Must successfully pass VSH insurance review, including background check and other pre-employment screenings

Physical and Sensory Requirements:

Mobility, walking, climbing, sitting, standing, reaching, bending, lifting (minimum of 10 lbs), fine hand coordination, ability to read, write, listen and speak clearly, the ability to understand and follow written and oral instructions and directions, ability to drive a vehicle and travel, and ability to remain calm under pressure. Must be able to sit and/or stand for extended periods of time. Must be able to use computer, cell phone, monitor, mouse, and keyboard extensively.

No compensation specified



Position is Open until filled


Application Instructions:

Application Instructions: Please email resume and cover letter with salary requirements to jobs @ virginiasupportivehousing.org with “TBI CM” in the subject line. No phone calls, please.


Full Position Details Download Application

Real Estate Development Officer


Position Description:

Virginia Supportive Housing is seeking a Real Estate Development Officer for our Richmond, VA office. The Real Estate Development Officer is responsible for performing a wide variety of project management and administrative support activities for the Real Estate Development Department. These tasks include, but are not limited to, performing due diligence, procurement, financing, securing tax credits, coordinating with the architect and construction team, construction administration, assisting with the successful closing of tax credit equity, and file management to facilitate the successful completion of multifamily projects. The Real Estate Development Officer works closely with the Senior Real Estate Development Officer under the supervision of the Director of Real Estate Development.

 

 

 

Primary Duties:

In addition to the below duties, responsibilities, and physical/sensory requirements, the successful incumbent in this position demonstrates experience initiating and sustaining accountability resulting in positive outcomes, is mission-focused and demonstrates previous experience successfully collaborating with all levels of staff, volunteers, community, and board members.

Essential Duties & Responsibilities:

· Perform property due diligence, including engaging third-party contractors, such as environmental consultants, appraisers, realtors, and attorneys.

· Complete procurement activities in accordance with VSH’s Procurement Policy.

· Establish and maintain a pre-development budget. Apply for, secure, and report on pre-development funding.

· In coordination with the Senior Real Estate Development Officer, assist with grant and funding applications.

· Prepare and distribute funding reports according to funder’s schedule.

· Assist with real estate transactions and closings.

· Assist with contract and legal document review and comments.

· Pick up and drop off documents and obtain required signatures.

· Provide support during construction bids, attending the pre-construction conference, tracking bid changes and accepting bids.

· In coordination with the Real Estate Development team and the selection committee, assist in the selection of a general contractor and architect.

· Perform construction administration such as reviewing change orders, construction submittals, and RFIs.

· Coordinate resident relocation process during rehabs, including assisting property staff, conducting resident meetings, processing relocation claim requests, tracking required documentation, etc.

· Maintain and ensure distribution of maintenance and warranty manuals and track warranty requests.

· Manage project close-out activities, including appropriate hand-offs to property management, supportive services, and finance departments.

· Develop and manage the post-occupancy review and documentation process for each project.

· Maintain electronic and hard copy filing system.

· Attend agency sponsored training and events.

· Travel when required to do so to perform the above-listed tasks.

· Other duties as assigned by the Director of Real Estate Development.

Required Qualifications:

Qualifications

· Master’s degree with at least two years of experience in multi-family real estate development OR equivalent education and experience AND real estate knowledge.

· Knowledge and proficiency using Microsoft Office products including Excel, Word, PowerPoint and Outlook.

· Strong organizational, writing, verbal, and financial analysis skills.

· Ability to work independently and collaboratively with a team of committed professionals.

· Preferred knowledge of real estate development and finance.

· Preferred knowledge of Lean and/or Agile Systems.

· Valid driver’s license required for travel duties.

· A Notary Public designation, licensed by the Commonwealth of Virginia.

· Ability to work remotely as necessary.

Physical and Sensory Requirements:

Mobility, walking, climbing, sitting, standing, reaching, bending, lifting (minimum of 10 lbs), fine hand coordination, ability to read, write, listen and speak clearly, the ability to understand and follow written and oral instructions and directions, ability to drive a vehicle and travel, and ability to remain calm under pressure. Must be able to sit and/or stand for extended periods of time. Must be able to use computer, cell phone, monitor, mouse, and keyboard extensively.

No compensation specified



Position is Open until filled


Application Instructions:

Application Instructions: Please apply via Indeed, or email resume and cover letter with salary requirements to jobs @ virginiasupportivehousing.org with “RED Officer” in the subject line. No phone calls, please.


Full Position Details Download Application

Desk Clerk - Full Time 2nd Shift


Position Description:

Virginia Supportive Housing is seeking a Full Time 2nd Shift Desk Clerk in Richmond, VA. The Desk Clerk is responsible for monitoring the front desk, performing all receptionist duties, and ensuring the security of the building and safety of the residents in the properties assigned in a specific geographic region.

 

Primary Duties:

In addition to the below duties, responsibilities, and physical/sensory requirements, the successful incumbent in this position demonstrates experience initiating and sustaining a high level of accountability resulting in positive outcomes, is mission-focused and demonstrates previous experience successfully collaborating with all levels of staff, volunteers, community, and board members.

MAJOR RESPONSIBILITIES AND DUTIES

  • Walk through inspection of all common areas including the grounds at onset of shift and record findings on shift report.
  • Review prior shift report with departing Desk Clerk.
  • Answer phone, direct calls, and take messages.
  • Be familiar with identity of all residents and respond to resident problems and emergencies as appropriate.
  • Check and monitor guest registration.
  • Collect rents, prepare bank deposits and do all assigned filing as well as other assigned property management tasks.
  • Monitor any unusual activities of residents and so note on the shift report and incident report. Respond appropriately. Refer to copy of Rules and Regulations for guidelines.
  • Complete information on work order, keep track of work orders, and handle emergency maintenance complaints appropriately.
  • On properties with video monitoring, carefully monitor cameras, note any suspicious activity and respond accordingly. Morning shift must examine video recordings from midnight to 8 am and report/document any incidents for the Property Manager.
  • Assist with quarterly inspections of all units in assigned properties.
  • Conduct move-in, including the review of rules and regulations and walk through inspection with new resident.
  • Assist with application process and resident file maintenance; process police reports and/or credit reports.
  • Assist with the preparation of the vacancy and delinquency reports.
  • Attend staff meetings and training as required
  • Performs other duties as assigned

Required Qualifications:

KNOWLEDGE, SKILLS AND ABILITIES

  • Exceptional interpersonal skills and human relation skills that positively benefits interaction with internal and external clientele.
  • A demonstrated ability to deal with residents, site personnel, regional support services staff, corporate office personnel, property managers, property owners, inspectors, volunteers, peers and supervisors.
  • Ability to exercise good judgment and self-control.
  • Good comprehension and communication skills, with the ability to listen to and understand information and ideas presented through verbal communication.
  • Enthusiasm, good attitude, trustworthiness, personal integrity and honesty.
  • Must be detailed oriented, able plan, prioritize, multi-task and meet deadlines in a past paced environment.
  • Appropriate level of administrative experience and skills.
  • Effective communication skills with employees at all levels.
  • Demonstrated ability to operate safely in the workplace, with experience in holding peers and direct reports accountable to safety standards.
  • Ability to work autonomously and understand when a superior needs to be involved in decision making.
  • Good decision making skills, with the ability to analyze information, evaluate results, and implement the best solution to solve problems or challenges.
  • Self-motivated, with a dedication to keeping up to date technically and applying new knowledge to your job.

QUALIFICATIONS

  • High school diploma or educational equivalent.
  • Knowledge of applicable federal and state housing laws preferred.
  • Must own or consistently have a vehicle available for use.
  • Computer skills, with working knowledge of the primary Microsoft Office programs
  • Knowledge of property management software: OneSite conventional and affordable, WCMS preferred, OR demonstrated or ability and desire to learn these programs.
  • Ability to successfully pass a background check and other pre-employment screening.

PHYSICAL REQUIREMENTS

  • Mobility, walking, climbing, sitting (for extended periods of time), standing, reaching, bending, lifting (minimum of 10 lbs), fine hand coordination, ability to read, write, listen and speak clearly, the ability to understand and follow written and oral instructions and directions, and ability to remain calm under pressure. Must be able to sit and/or stand for extended periods of time. Must be able to use computer, cell phone, monitor, mouse, and keyboard extensively.

No compensation specified



Position is Open until filled


Application Instructions:

Application Instructions: Please email resume and cover letter with salary requirements to jobs @ virginiasupportivehousing.org with “Desk Clerk – Stratford 2nd Shift” in the subject line.  No phone calls, please.


Full Position Details Download Application

SOAR Specialist


Position Description:

Virginia Supportive Housing is seeing a SOAR Specialist to serve our Richmond, Hampton Roads and Charlottesville regions. The SOAR Specialist is responsible for identifying and managing an ongoing caseload of VSH clients that need to increase income to promote self-sufficiency. This position works closely with internal program staff to ensure that program participants secure and maintain income and other benefits across regions.

 

 

Primary Duties:

In addition to the below duties, responsibilities, and physical/sensory requirements, the successful incumbent in this position demonstrates experience initiating and sustaining a high level of accountability resulting in positive outcomes, is mission-focused and demonstrates previous experience successfully collaborating with all levels of staff, volunteers, community partners, and board members.

MAJOR RESPONSIBILITIES AND DUTIES

1. Engages directly with clients and case managers to understand and assess the client’s income needs (supportive employment or disability benefits)

2. Collaborates with the client to develop a client-centered Income Plan guided by timelines, goal setting, and measurable outcomes

3. Provides direct support to the client in order to work towards identified employment goals to include but not limited to referring client to appropriate supportive employment agencies (i.e. Department on Aging and Rehabilitative Services, Virginia Career Works Center, etc.); acting as a liaison between the client and supportive employment agencies; supporting the client in navigating potential barriers to accessing employment services (i.e. transportation, managing appointments, appropriate dress attire, etc.); monitoring client progress and collaborating with employment service providers and case managers

4. Provides direct support to the client in order to work toward identified disability benefits goals to include but not limited to: assisting the client in obtaining appropriate medical/mental health treatment required for the disability benefit application process; obtaining and reviewing all medical records of the client; utilizing the national SOAR model offering one-on-one support to the client throughout the entire disability application process; building rapport with the client in order to facilitate in-depth personal interviews as part of creating evidentiary record for the client’s disability claim; developing and maintain partnerships with medical/mental health providers, Social Security Administration, and Disability Determination Services; supporting the client in accessing legal representation or directly representing the client during hearings with the Administrative Law Judge (if necessary)

5. Design, manage, and maintain an internal referral and reporting process

6. Effectively self-manages and collaborates with all levels of staff and clients with varying needs ensuring timely and efficient utilization of resources; preventing return to homelessness and incarcerations while ensuring adherence to organization and regulatory requirements; ensuring licensure compliance as well as business process improvement measures for quality assurance and self-development as well as development of the organization

7. Regularly attend mandated monthly SOAR meetings and other professional development opportunities related to the SOAR initiative

8. Directly supports client in accessing a Representative Payee if required by Social Security Administration or at the request of the client.

9. Demonstrates the ability and willingness to educate VSH staff about the SOAR process and ways to support and refer clients

10. Demonstrates the ability and willingness to provide consultative services to coworkers related to non-SOAR disability applications

11. Maintains compliance with required reporting, data entry and quality control

12. Participates in weekly staff meetings, scheduled supervision meetings, and other required meetings and/or trainings

13. Completes daily time sheets accurately to document time spent with clients and ensure that each grant-related activity is recorded correctly

14. Works with government agencies, community services providers, and oversight entities to provide good customer service, ensure responsiveness of VSH client supportive services, and achieve high rates of housing stability and other consumer outcomes

15. Adheres to oversight entities’ regulations regarding paperwork and service delivery

16. Identifies individual client services needs through ongoing outreach, engagement, screening, and assessment activities

17. Maintains sufficient contact with clients served to ensure engagement with client services; identifies emerging needs and promotes goal attainment

18. Serves a key role in supporting clients, fundraising, and overseeing and/or collaborating with volunteer initiatives as well as other cross-departmental needs to achieve overall success of the organization; identifies improvement opportunities and solutions impacting organization success.

19. Serves a key role in supporting clients, fundraising and overseeing and/or collaborating with volunteer initiatives as well as other cross-departmental needs in order to achieve overall success of the organization; identifies improvement opportunities and solutions impacting organization success

20. Maintains, prepares, and provides efficient reporting; may present and explain data and expertise to any level of staff, board, or community

21. Collaborates with other departments and outside partners effectively ensuring team- oriented client-centered focus as well as creating a safe and secure environment for clients, staff, and visitors; provides on-call coverage as necessary; advises supervisor and others as needed, ensuring adherence to best practices

22. Must be comfortable with development of self and others; effectively collaborating among interdisciplinary team

23. Maintain HMIS reporting requirements

24. Perform other duties and responsibilities as assigned.

Required Qualifications:

KNOWLEDGE, SKILLS AND ABILITIES

  • Advanced knowledge of mental illness, substance abuse disorders, and clinical diagnosis of symptomology specifically related to the impact of trauma
  • Basic knowledge of medical terminology necessary to interpret medical records
  • Effective oral and written skills and ability to analyze medical/mental health data
  • Ability to develop rapport and create a safe space for inner personal sharing by the client
  • Ability to work independently and self-manage deadlines
  • Ability to exercise good judgement and self-control
  • Ability to directly support clients during required medical/mental health exams and/or related service provider meetings (Social Security Administration, supportive employment agencies, etc.)
  • Familiarity with local supportive employment agencies preferred
  • Familiarity with available and reputable representative payee agencies preferred
  • Requires high level of organization skills, including attention to detail, planning, prioritizing, multi-tasking, and meeting deadlines in a fast-paced environment
  • Requires excellent communications skills including verbal, written, presentation and listening
  • Must exhibit high level of accountability and good decision making and comprehension skills including the ability to analyze information, evaluate results and recommend/implement the best solutions to solve difficult problems or challenges, using good judgment when to include others/supervisors as needed
  • Must exhibit proven success working with change management and culture shifts, exhibiting day-to-day flexibility in handling multiple priorities and organization initiatives, maintaining accountability for achieving improved performance metrics ongoing while exhibiting a positive attitude even when challenging
  • Must demonstrate proven ability to collaborate effectively with volunteers, all levels of staff and key stakeholders throughout the organization, community, and partner organizations
  • Must possess a high level of professionalism and must have proven experience successfully demonstrating the ability to maintain strict confidentiality as well as maintain a positive, collaborative, and supportive attitude
  • Must be detailed oriented, able to plan, prioritize, multi-task and meet deadlines in a fast-paced environment

QUALIFICATIONS

· Bachelor’s degree in human services or similar required

· Active (through SAMSHA) SOAR certification required

· Two years of experience in successfully completing disability application using the SOAR model

· One year of experience in the field of direct services with adults with low-income, physical disabilities, behavioral health and developmental disorder, and/or history of homelessness and incarceration; establishing supportive trusting relationships with such clients, peers, and key partners, respecting rights and personal preferences

· HMIS experience preferred

· Regional travel required, Richmond, Charlottesville, and South Hampton Roads

· Valid driver’s license and ability to meet VSH driving requirements is required.

· Must possess excellent computer skills including use of Microsoft Office

· Ability to successfully pass a background check and other pre-employment screening.

PHYSICAL AND SENSORY REQUIREMENTS

Mobility, walking, climbing, sitting, standing, reaching, bending, lifting (minimum of 10 lbs.), fine hand coordination, ability to read, write, listen and speak clearly, the ability to understand and follow written and oral instructions and directions, ability to drive a vehicle and travel, and ability to remain calm under pressure. Must be able to sit and/or stand for extended periods of time. Must be able to use computer, cell phone, monitor, mouse, and keyboard extensively.

 

No compensation specified



Position is Open until filled


Application Instructions:

Application Instructions: Please apply via Indeed, or email resume and cover letter with salary requirements to jobs @ virginiasupportivehousing.org with “SOAR Specialist” in the subject line. No phone calls, please.


Full Position Details Download Application

Supportive Services Specialist


Position Description:

Virginia Supportive Housing is seeking a Supportive Services Specialist for our Housing First program in Richmond, VA. This position functions as a collaborative team partner among VSH associates, reporting directly to the Team Lead to address client needs of VSH – serving low income and disabled adults who may be experiencing homelessness and repeated incarcerations.

 

Primary Duties:

In addition to the below duties, responsibilities, and physical/sensory requirements, the successful incumbent in this position demonstrates experience initiating and sustaining a high level of accountability resulting in positive outcomes, is mission-focused and demonstrates previous experience successfully collaborating with all levels of staff, volunteers, community, and board members.

Duties/Responsibilities:

·         Effectively self-manages and collaborates with all levels of staff and clients with varying needs ensuring timely and efficient utilization of resources; preventing return to homelessness and incarcerations while ensuring adherence to organization and regulatory requirements; ensuring licensure compliance as well as business process improvement measures for quality assurance and self development as well as development of the organization

·         Provides case management expertise to include but not limited to assessments, treatment planning, supportive counseling, linking to community resources, monitoring progress, collaboration with other providers, and care coordination

·         Advocates for clients in court, may testify on behalf of the client and/or services, collaborates with law enforcement, public defenders, and department of corrections

·         Maintains information in each client’s EHR to include demographics, assessments, treatment plans, progress notes, and discharge summaries

·         Maintains compliance with required reporting, data entry and quality control

·         Assists with necessary outreach and engagement activities to include clients and their families, community providers, landlords and medical personnel

·         Participates in weekly staff meetings, scheduled supervision meetings, and other required meetings and/or trainings

·         Completes daily time sheets accurately to document time spent with clients and ensure that each grant-related activity is recorded correctly

·         Works with landlords, community services providers, and oversight entities to provide good customer service, ensure responsiveness of VSH client supportive services, and achieve high rates of housing stability and other consumer outcomes

·         Adheres to oversight entities’ regulations regarding paperwork and service delivery

·         Identifies individual client services needs through ongoing outreach, engagement, screening and assessment activities

·         Maintains sufficient contact with clients served to ensure engagement with client services; identifies emerging needs and promotes goal attainment

·         Assists clients with securing and maintaining entitlements and benefits through DSS and other income and disability support resources

·         Serves a key role in supporting clients, fundraising and overseeing and/or collaborating with volunteer initiatives as well as other cross-departmental needs in order to achieve overall success of the organization; identifies improvement opportunities and solutions impacting organization success.

·         Serves as key team representative, attending and participating in meetings building relationships for improved client services, fund raising, and supporting volunteerism

·         Serves on team which may encompass interviewing candidates and collaborating with others in determining best fit meeting VSH best practices as well as supporting ongoing team initiatives that focus on associate retention

·         Maintains, prepares and provides efficient reporting; may present and explain data and expertise to any level of staff, board, or community

·         Collaborates with other departments and outside partners effectively ensuring team- oriented client-centered focus as well as creating a safe and secure environment for clients, staff, and visitors; provides on-call coverage as necessary; advises supervisor and others as needed, ensuring adherence to best practices

 

Required Qualifications:

Knowledge, Skills and Abilities:

·         Bachelor’s degree in human services and one year of experience in the field of direct services with adults with low-income, physical disabilities, behavioral health and developmental disorders, and/or history of homelessness and incarcerations; establishing supportive trusting relationships with such clients, peers, and key partners, respecting rights and personal preferences OR Bachelor’s degree in an area other than human services and five or more years of case management experience in the field as referenced above

·         Knowledge of homeless and offender population and appropriate community resources, especially entitlement and housing resources

·         SOAR certification and experience strongly preferred

·         Knowledge of mental illness, substance abuse disorders, community resources, medication management, and recovery concepts

·         Certification in CPR and First Aid

·         Requires high level of organization skills, including attention to detail, planning, prioritizing, multi-tasking and meeting deadlines in a fast paced environment

·         Requires excellent communications skills including verbal, written, presentation and listening

·         Must exhibit high level of accountability and good decision making skills including the ability to analyze information, evaluate results and recommend/implement the best solutions to solve difficult problems or challenges, using good judgment when to include others/supervisors as needed

·         Must exhibit proven success working with change management and culture shifts, exhibiting day-to-day flexibility in handling multiple priorities and organization initiatives, maintaining accountability for achieving improved performance metrics ongoing while exhibiting a positive attitude even when challenging

·         Must demonstrate proven ability to collaborate effectively with volunteers,  all levels of staff and key stakeholders throughout the organization, community and partner organizations

·         Must possess excellent computer skills including use of Microsoft Office

·         Must have be comfortable with development of self and others;  effectively collaborating among interdisciplinary teams

·         Prior experience in a human services environment supported by grants required; knowledge of electronic health records/data management and Medicaid billing helpful

·         Must possess a high level of professionalism and must have proven experience successfully demonstrating the ability to maintain strict confidentiality as well as maintain a positive, collaborative, and supportive attitude

·         Frequent local travel and some occasional State-wide travel required, approx 10%

·         Valid VA Driver’s license

·         Must have access to a personal vehicle available for use in performing job functions

·         Must successfully pass VSH insurance review, including background check and other pre-employment screenings

·         Other duties as assigned

Physical and Sensory Requirements:

Mobility, walking, climbing, sitting, standing, reaching, bending, lifting (minimum of 10 lbs), fine hand coordination, ability to read, write, listen and speak clearly, the ability to understand and follow written and oral instructions and directions, ability to drive a vehicle and travel, and ability to remain calm under pressure.  Must be able to sit and/or stand for extended periods of time.  Must be able to use computer, cell phone, monitor, mouse, and keyboard extensively.

 

No compensation specified



Position is Open until filled


Application Instructions:

Application Instructions: Please apply via Indeed, or email resume and cover letter with salary requirements to jobs @ virginiasupportivehousing.org with “SSS/HF” in the subject line. No phone calls, please.


Full Position Details Download Application

Supportive Services Specialist - HOPWA


Position Description:

Virginia Supportive Housing is seeking a Supportive Services Specialist for Richmond HOPWA. This position functions as a collaborative team partner among VSH associates, reporting directly to the Clinical Programs Manager to address client needs of VSH – serving low income and disabled adults who may be experiencing homelessness and HIV/AIDS. HOPWA (Housing Opportunities for Persons with AIDS) is the only Federal program dedicated to the housing needs of people living with HIV/AIDS. As a HOPWA Supportive Services Specialist, this position is responsible for ensuring the housing stability and overall wellbeing of our clients in multiple locations.

 

Primary Duties:

In addition to the below duties, responsibilities, and physical/sensory requirements, the successful incumbent in this position demonstrates experience initiating and sustaining a high level of accountability resulting in positive outcomes, is mission-focused and demonstrates previous experience successfully collaborating with all levels of staff, volunteers, community, and board members.

Duties/Responsibilities:

· Effectively self-manages and collaborates with all levels of staff and clients with varying needs ensuring timely and efficient utilization of resources; preventing return to homelessness and incarcerations while ensuring adherence to organization and regulatory requirements

· Provides case management expertise to include but not limited to assessments, treatment planning, supportive counseling, linking to community resources, monitoring progress, collaboration with other providers, and care coordination

· Advocates for clients in delinquency and/or landlord meetings to include developing and implementing a care plan that will include the necessary steps and resources to prevent eviction and/or homelessness

· Maintains information in each client’s electronic health records to include demographics, assessments, treatment plans, progress notes, and discharge summaries

· Performs case management duties including accurate and timely completion of contract deliverables for HOPWA to include, but not limited to, daily entry of service contacts and monthly/quarterly/annual reports

· Prepare and maintain case management HOPWA forms for intake assessments, rents, lease agreements, utility assistance, medical documentation, progress notes, assistance forms, entitlement applications/paperwork, monthly/quarterly/annual reports, tracking expenditures

· Maintains compliance with required reporting, data entry and quality control in both paper and electronic systems

· Assists with necessary outreach and engagement activities to include clients and their support systems, community providers, landlords and medical personnel to ensure housing stability and adequate medical care

· Participates in scheduled staff meetings, supervision meetings, and other required meetings and/or trainings

· Completes daily time sheets and expense reports to accurately reflect and record time and funds spent with clients in each grant-related activity

· Works with landlords, community services providers, and oversight entities to provide good customer service, ensure responsiveness of VSH client supportive services, and achieve high rates of housing stability and other consumer outcomes

· Identifies individual client services needs through ongoing outreach, engagement, screening and assessment activities

· Maintains sufficient contact with clients served to ensure engagement with client services; identifies emerging needs and promotes goal attainment

· Assists clients with securing and maintaining eligible entitlements and benefits through DSS and other income and disability support resources

· Serves a key role in supporting clients, fundraising and overseeing and/or collaborating with volunteer initiatives as well as other cross-departmental needs in order to achieve overall success of the organization; identifies improvement opportunities and solutions impacting organization success

· Serves as key team representative, attending and participating in meetings building relationships for improved client services, fund raising, and supporting volunteerism

· Serves as an active team participant in interviewing, orienting, and overseeing new employees and/or student interns when necessary

· Maintains, prepares and provides efficient reporting; may present and explain data and expertise to any level of staff, board, or community

· Collaborates with other departments and outside partners effectively ensuring team- oriented client-centered focus as well as creating a safe and secure environment for clients, staff, and visitors; provides on-call coverage as necessary; advises supervisor and others as needed, ensuring adherence to best practices

 

Required Qualifications:

Knowledge, Skills and Abilities:

· Bachelors’ degree in Human Services from appropriately accredited institution

· Must have at least 1 year of demonstrated knowledge and experience in the field of direct services with adults with low-income, physical disabilities, behavioral health and developmental disorders, HIV/AIDS, and/or history of homelessness and incarcerations

· Experience establishing and maintaining therapeutic and supportive relationships with such clients, peers, and key partners, respecting rights and personal preferences

· Knowledge and experience of HIV/AIDS population, treatments, and community resources required

· Knowledge and experience of homeless population and appropriate community resources, especially entitlement and housing resources preferred

· SOAR certification and experience preferred

· Knowledge of mental illness, substance abuse disorders, community resources, medication management, and recovery concepts

· Certification in CPR and First Aid preferred and obtained within 3 months of hire

· Requires high level of organization skills, including attention to detail, planning, prioritizing, multi-tasking and meeting deadlines in a fast paced environment

· Requires excellent communications skills including verbal, written, presentation and listening

· Must exhibit high level of accountability and good decision making skills including the ability to analyze information, evaluate results and recommend/implement the best solutions to solve difficult problems or challenges, using good judgment when to include others/supervisors as needed

· Must exhibit proven success working with change management and culture shifts, exhibiting day-to-day flexibility in handling multiple priorities and organization initiatives, maintaining accountability for achieving improved performance metrics ongoing while exhibiting a positive attitude even when challenging

· Must demonstrate proven ability to collaborate effectively with volunteers, all levels of staff and key stakeholders throughout the organization, community and partner organizations

· Must possess excellent computer skills including use of Microsoft Office

· Must have be comfortable with development of self and others; effectively collaborating among interdisciplinary teams

· Prior experience in a human services environment supported by grants required; knowledge of electronic health records/data management and Medicaid billing helpful

· Must possess a high level of professionalism and must have proven experience successfully demonstrating the ability to maintain strict confidentiality as well as maintain a positive, collaborative, and supportive attitude

· Valid VA Driver’s license

· Frequent local travel between properties on a weekly basis, occasional State-wide travel required less than 10%, and annual out-of-state overnight required travel for grant-required trainings approximately two times a year

· Must have access to a personal vehicle available for use in performing job functions

· Must successfully pass VSH insurance review, including background check and other pre-employment screenings

· Other duties as assigned

Physical and Sensory Requirements:

Mobility, walking, climbing, sitting, standing, reaching, bending, lifting (minimum of 10 lbs), fine hand coordination, ability to read, write, listen and speak clearly, the ability to understand and follow written and oral instructions and directions, ability to drive a vehicle and travel, and ability to remain calm under pressure. Must be able to sit and/or stand for extended periods of time. Must be able to use computer, cell phone, monitor, mouse, and keyboard extensively.

 

No compensation specified



Position is Open until filled


Application Instructions:

Application Instructions: Please apply via Indeed, or email resume and cover letter with salary requirements to jobs @ virginiasupportivehousing.org with “SSS HOPWA” in the subject line. No phone calls, please.


Full Position Details Download Application

Employment opportunities in Hampton Roads

Support Services Specialist


Position Description:

Virginia Supportive Housing is seeking a full time Supportive Services Specialist in Hampton Roads, VA. This position functions as a collaborative team partner among VSH associates, reporting directly to the Programs Manager to address Client needs of VSH – serving low income and disabled people who may be experiencing homelessness and repeated incarcerations.

 

Primary Duties:

In addition to the below duties, responsibilities, and physical/sensory requirements, the successful incumbent in this position demonstrates experience initiating and sustaining a high level of accountability resulting in positive outcomes, is mission-focused and demonstrates previous experience successfully collaborating with all levels of staff, volunteers, community, and board members.

Duties/Responsibilities:

  • Effectively self-manages and collaborates with all levels of staff and clients with varying needs ensuring timely and efficient utilization of resources; preventing return to homelessness and incarcerations while ensuring adherence to organization and regulatory requirements; ensuring licensure compliance as well as business process improvement measures for quality assurance and self development as well as development of the organization
  • Provides case management expertise to include but not limited to assessments, treatment planning, supportive counseling, linking to community resources, monitoring progress, collaboration with other providers, and care coordination
  • Advocates for clients in court, may testify on behalf of the client and/or services, collaborates with law enforcement, public defenders, and department of corrections
  • Maintains information in each client’s EHR to include demographics, assessments, treatment plans, progress notes, and discharge summaries
  • Maintains compliance with required reporting, data entry and quality control
  • Assists with necessary outreach and engagement activities to include clients and their families, community providers, landlords and medical personnel
  • Participates in weekly staff meetings, scheduled supervision meetings, and other required meetings and/or trainings
  • Completes daily time sheets accurately to document time spent with clients and ensure that each grant-related activity is recorded correctly
  • Works with landlords, community services providers, and oversight entities to provide good customer service, ensure responsiveness of VSH client supportive services, and achieve high rates of housing stability and other consumer outcomes
  • Adheres to oversight entities’ regulations regarding paperwork and service delivery
  • Identifies individual client services needs through ongoing outreach, engagement, screening and assessment activities
  • Maintains sufficient contact with clients served to ensure engagement with client services; identifies emerging needs and promotes goal attainment
  • Assists clients with securing and maintaining entitlements and benefits through DSS and other income and disability support resources
  • Serves a key role in supporting clients, fundraising and overseeing and/or collaborating with volunteer initiatives as well as other cross-departmental needs in order to achieve overall success of the organization; identifies improvement opportunities and solutions impacting organization success.
  • Serves as key team representative, attending and participating in meetings building relationships for improved client services, fund raising, and supporting volunteerism
  • Serves on team which may encompass interviewing candidates and collaborating with others in determining best fit meeting VSH best practices as well as supporting ongoing team initiatives that focus on associate retention
  • Maintains, prepares and provides efficient reporting; may present and explain data and expertise to any level of staff, board, or community
  • Collaborates with other departments and outside partners effectively ensuring team- oriented client-centered focus as well as creating a safe and secure environment for clients, staff, and visitors; provides on-call coverage as necessary; advises supervisor and others as needed, ensuring adherence to best practices

Required Qualifications:

Knowledge, Skills and Abilities:

  • Bachelors’ degree in Human Services from appropriately accredited institution
  • Must have at least 1 year of demonstrated knowledge and experience in the field of direct services to individuals with low-income, physical disabilities, behavioral health and developmental disorders, and/or history of homelessness and incarcerations; establishing supportive trusting relationships with such clients, peers, and key partners, respecting rights and personal preferences
  • Knowledge of homeless and offender population and appropriate community resources, especially entitlement and housing resources
  • SOAR certification and experience strongly preferred
  • Knowledge of mental illness, substance abuse disorders, community resources, medication management, and recovery concepts
  • Certification in CPR and First Aid
  • Requires high level of organization skills, including attention to detail, planning, prioritizing, multi-tasking and meeting deadlines in a fast paced environment
  • Requires excellent communications skills including verbal, written, presentation and listening
  • Must exhibit high level of accountability and good decision making skills including the ability to analyze information, evaluate results and recommend/implement the best solutions to solve difficult problems or challenges, using good judgment when to include others/supervisors as needed
  • Must exhibit proven success working with change management and culture shifts, exhibiting day-to-day flexibility in handling multiple priorities and organization initiatives, maintaining accountability for achieving improved performance metrics ongoing while exhibiting a positive attitude even when challenging
  • Must demonstrate proven ability to collaborate effectively with volunteers, all levels of staff and key stakeholders throughout the organization, community and partner organizations
  • Must possess excellent computer skills including use of Microsoft Office
  • Must have be comfortable with development of self and others; effectively collaborating among interdisciplinary teams
  • Prior experience in a human services environment supported by grants required; knowledge of electronic health records/data management and Medicaid billing helpful
  • Must possess a high level of professionalism and must have proven experience successfully demonstrating the ability to maintain strict confidentiality as well as maintain a positive, collaborative, and supportive attitude
  • Frequent local travel and some occasional State-wide travel required, approx 10%
  • Valid Driver’s license
  • Must have access to a personal vehicle available for use in performing job functions
  • Must successfully pass VSH insurance review, including background check and other pre-employment screenings
  • Other duties as assigned

Physical and Sensory Requirements:

Mobility, walking, climbing, sitting, standing, reaching, bending, lifting (minimum of 10 lbs), fine hand coordination, ability to read, write, listen and speak clearly, the ability to understand and follow written and oral instructions and directions, ability to drive a vehicle and travel, and ability to remain calm under pressure. Must be able to sit and/or stand for extended periods of time. Must be able to use computer, cell phone, monitor, mouse, and keyboard extensively.

No compensation specified



Position is Open until filled


Application Instuctions:

Application Instructions: Please email resume and cover letter with salary requirements to jobs @ virginiasupportivehousing.org with “SSS – Housing First” in the subject line. No phone calls, please.


Full Position Details Download Application (.docx)

Desk Clerk - PT 2nd Shift Weekends


Position Description:

Virginia Supportive Housing is seeking a weekend desk clerk, 2nd shift.  The Desk Clerk is responsible for monitoring the front desk, performing all receptionist duties, and ensuring the security of the building and safety of the residents in the properties assigned in a specific geographic region.

Primary Duties:

In addition to the below duties, responsibilities, and physical/sensory requirements, the successful incumbent in this position demonstrates experience  initiating and sustaining a high level of accountability resulting in positive outcomes, is mission-focused and demonstrates previous experience successfully collaborating with all levels of staff, volunteers, community, and board members.

MAJOR RESPONSIBILITIES AND DUTIES

  1. Walk through inspection of all common areas including the grounds at onset of shift and record findings on shift report.
  2. Review prior shift report with departing Desk Clerk.
  3. Answer phone, direct calls, and take messages.
  4. Be familiar with identity of all clients/residents/visitors and respond to non-emergency issues by addressing with your supervisor first for further direction.  In emergency situations related to health/risk/safety incidents, contact appropriate outside emergency resources (Fire/EMT/Police).  (Follow the Property Management and Supportive Services Coordination guidelines).  Follow employee handbook guidelines which provide that it is not appropriate to engage with clients/residents/visitors on a personal level.  This includes providing or receiving favors of any kind, (i.e., monetary, gifts, transportation, bill paying assistance, taking care of personal items/personal property, etc.) or sharing personal identifying information such as phone numbers and addresses or initiating introduction to friends and family members or engaging in personal activities with clients.
  5. Check and monitor guest registration.
  6. Collect rents, prepare bank deposits and do all assigned filing as well as other assigned property management tasks.
  7. Monitor any unusual activities of residents and so note on the shift report and incident report.  Respond appropriately.  Refer to copy of Rules and Regulations for guidelines.
  8. Complete information on work order, keep track of work orders, and handle emergency maintenance complaints appropriately.
  9. On properties with video monitoring, carefully monitor cameras, note any suspicious activity and respond accordingly.   Morning shift must examine video recordings from midnight to 8 am and report/document any incidents for the Property Manager.
  10. Assist with quarterly inspections of all units in assigned properties.
  11. Conduct move-in, including the review of rules and regulations and walk through inspection with new resident.
  12. Assist with application process and resident file maintenance; process police reports and/or credit reports.
  13. Assist with the preparation of the vacancy and delinquency reports.
  14. Attend staff meetings and training as required
  15. Performs other duties as assigned

Required Qualifications:

KNOWLEDGE, SKILLS AND ABILITIES

  • Exceptional interpersonal skills and human relation skills that positively benefits interaction with internal and external clientele.
  • A demonstrated ability to deal with residents, site personnel, regional support services staff, corporate office personnel, property managers, property owners, inspectors, volunteers, peers and supervisors.
  • Ability to exercise good judgment and self-control.
  • Good comprehension and communication skills, with the ability to listen to and understand information and ideas presented through verbal communication.
  • Enthusiasm, good attitude, trustworthiness, personal integrity and honesty.
  • Must be detailed oriented, able plan, prioritize, multi-task and meet deadlines in a past paced environment.
  • Appropriate level of administrative experience and skills.
  • Effective communication skills with employees at all levels.
  • Demonstrated ability to operate safely in the workplace, with experience in holding peers and direct reports accountable to safety standards.
  • Ability to work autonomously and understand when a superior needs to be involved in decision making.
  • Good decision making skills, with the ability to analyze information, evaluate results, and implement the best solution to solve problems or challenges.
  • Self-motivated, with a dedication to keeping up to date technically, and applying new knowledge to your job.

QUALIFICATIONS

  • High school diploma or educational equivalent.
  • Knowledge of applicable federal and state housing laws preferred.
  • Must own or consistently have a vehicle available for use.
  • Computer skills, with working knowledge of the primary Microsoft Office programs
  • Knowledge of property management software: OneSite conventional and affordable, WCMS preferred, OR demonstrated or ability and desire to learn these programs.
  • Ability to successfully pass a background check and other pre-employment screening.

 PHYSICAL REQUIREMENTS

  • Mobility, walking, climbing, sitting (for extended periods of time), standing, reaching, bending, lifting (minimum of 10 lbs), fine hand coordination, ability to read, write, listen and speak clearly, the ability to understand and follow written and oral instructions and directions, and ability to remain calm under pressure. Must be able to sit and/or stand for extended periods of time.  Must be able to use computer, cell phone, monitor, mouse, and keyboard extensively.

No compensation specified



Position is Open until filled


Application Instuctions:

Application Instructions:  Please email resume and cover letter with salary requirements to jobs@virginiasupportivehousing.org with “Desk Clerk Weekends – Gosnoldin the subject line.  No phone calls, please.


Full Position Details Download Application (.docx)

Desk Clerk - FT 2nd Shift Weekdays


Position Description:

The Desk Clerk is responsible for monitoring the front desk, performing all receptionist duties, and ensuring the security of the building and safety of the residents in the properties assigned in a specific geographic region.

Primary Duties:

  1. Walk through inspection of all common areas including the grounds at onset of shift and record findings on shift report.
  2. Review prior shift report with departing Desk Clerk.
  3. Answer phone, direct calls, and take messages.
  4. Be familiar with identity of all clients/residents/visitors and respond to non-emergency issues by addressing with your supervisor first for further direction.  In emergency situations related to health/risk/safety incidents, contact appropriate outside emergency resources (Fire/EMT/Police).  (Follow the Property Management and Supportive Services Coordination guidelines).  Follow employee handbook guidelines which provide that it is not appropriate to engage with clients/residents/visitors on a personal level.  This includes providing or receiving favors of any kind, (i.e., monetary, gifts, transportation, bill paying assistance, taking care of personal items/personal property, etc.) or sharing personal identifying information such as phone numbers and addresses or initiating introduction to friends and family members or engaging in personal activities with clients.
  5. Check and monitor guest registration.
  6. Collect rents, prepare bank deposits and do all assigned filing as well as other assigned property management tasks.
  7. Monitor any unusual activities of residents and so note on the shift report and incident report.  Respond appropriately.  Refer to copy of Rules and Regulations for guidelines.
  8. Complete information on work order, keep track of work orders, and handle emergency maintenance complaints appropriately.
  9. On properties with video monitoring, carefully monitor cameras, note any suspicious activity and respond accordingly.   Morning shift must examine video recordings from midnight to 8 am and report/document any incidents for the Property Manager.
  10. Assist with quarterly inspections of all units in assigned properties.
  11. Conduct move-in, including the review of rules and regulations and walk through inspection with new resident.
  12. Assist with application process and resident file maintenance; process police reports and/or credit reports.
  13. Assist with the preparation of the vacancy and delinquency reports.
  14. Attend staff meetings and training as required
  15. Performs other duties as assigned

Required Qualifications:

KNOWLEDGE, SKILLS AND ABILITIES

  • Exceptional interpersonal skills and human relation skills that positively benefits interaction with internal and external clientele.
  • A demonstrated ability to deal with residents, site personnel, regional support services staff, corporate office personnel, property managers, property owners, inspectors, volunteers, peers and supervisors.
  • Ability to exercise good judgment and self-control.
  • Good comprehension and communication skills, with the ability to listen to and understand information and ideas presented through verbal communication.
  • Enthusiasm, good attitude, trustworthiness, personal integrity and honesty.
  • Must be detailed oriented, able plan, prioritize, multi-task and meet deadlines in a past paced environment.
  • Appropriate level of administrative experience and skills.
  • Effective communication skills with employees at all levels.
  • Demonstrated ability to operate safely in the workplace, with experience in holding peers and direct reports accountable to safety standards.
  • Ability to work autonomously and understand when a superior needs to be involved in decision making.
  • Good decision making skills, with the ability to analyze information, evaluate results, and implement the best solution to solve problems or challenges.
  • Self-motivated, with a dedication to keeping up to date technically, and applying new knowledge to your job.

QUALIFICATIONS

  • High school diploma or educational equivalent.
  • Knowledge of applicable federal and state housing laws preferred.
  • Must own or consistently have a vehicle available for use.
  • Computer skills, with working knowledge of the primary Microsoft Office programs
  • Knowledge of property management software: OneSite conventional and affordable, WCMS preferred, OR demonstrated or ability and desire to learn these programs.
  • Ability to successfully pass a background check and other pre-employment screening.

 PHYSICAL REQUIREMENTS

  • Mobility, walking, climbing, sitting (for extended periods of time), standing, reaching, bending, lifting (minimum of 10 lbs), fine hand coordination, ability to read, write, listen and speak clearly, the ability to understand and follow written and oral instructions and directions, and ability to remain calm under pressure. Must be able to sit and/or stand for extended periods of time.  Must be able to use computer, cell phone, monitor, mouse, and keyboard extensively.

No compensation specified



Position is Open until filled


Application Instuctions:

Application Instructions:  Please email resume and cover letter with salary requirements to jobs@virginiasupportivehousing.org with “Desk Clerk – FT Gosnoldin the subject line.  No phone calls, please.


Full Position Details Download Application (.docx)

Supportive Services Specialist - Part Time


Position Description:

Virginia Supportive Housing is seeking a Part Time Supportive Services Specialist for Hampton Roads.  This position functions as a collaborative team partner among VSH associates, reporting directly to the Programs Manager to address Client needs of VSH – serving low income and disabled people who may be experiencing homelessness and repeated incarcerations.

 

 

Primary Duties:

In addition to the below duties, responsibilities, and physical/sensory requirements, the successful incumbent in this position demonstrates experience  initiating and sustaining a high level of accountability resulting in positive outcomes, is mission-focused and demonstrates previous experience successfully collaborating with all levels of staff, volunteers, community, and board members.

Duties/Responsibilities:

  • Effectively self-manages and collaborates with all levels of staff and clients with varying needs ensuring timely and efficient utilization of resources; preventing return to homelessness and incarcerations while ensuring adherence to organization and regulatory requirements; ensuring licensure compliance as well as business process improvement measures for quality assurance and self development as well as development of the organization
  • Provides case management expertise to include but not limited to assessments, treatment planning, supportive counseling, linking to community resources, monitoring progress, collaboration with other providers, and care coordination
  • Advocates for clients in court, may testify on behalf of the client and/or services, collaborates with law enforcement, public defenders, and department of corrections
  • Maintains information in each client’s EHR to include demographics, assessments, treatment plans, progress notes, and discharge summaries
  • Maintains compliance with required reporting, data entry and quality control
  • Assists with necessary outreach and engagement activities to include clients and their families, community providers, landlords and medical personnel
  • Participates in weekly staff meetings, scheduled supervision meetings, and other required meetings and/or trainings
  • Completes daily time sheets accurately to document time spent with clients and ensure that each grant-related activity is recorded correctly
  • Works with landlords, community services providers, and oversight entities to provide good customer service, ensure responsiveness of VSH client supportive services, and achieve high rates of housing stability and other consumer outcomes
  • Adheres to oversight entities’ regulations regarding paperwork and service delivery
  • Identifies individual client services needs through ongoing outreach, engagement, screening and assessment activities
  • Maintains sufficient contact with clients served to ensure engagement with client services; identifies emerging needs and promotes goal attainment
  • Assists clients with securing and maintaining entitlements and benefits through DSS and other income and disability support resources
  • Serves a key role in supporting clients, fundraising and overseeing and/or collaborating with volunteer initiatives as well as other cross-departmental needs in order to achieve overall success of the organization; identifies improvement opportunities and solutions impacting organization success.
  • Serves as key team representative, attending and participating in meetings building relationships for improved client services, fund raising, and supporting volunteerism
  • Serves on team which may encompass interviewing candidates and collaborating with others in determining best fit meeting VSH best practices as well as supporting ongoing team initiatives that focus on associate retention
  • Maintains, prepares and provides efficient reporting; may present and explain data and expertise to any level of staff, board, or community
  • Collaborates with other departments and outside partners effectively ensuring team- oriented client-centered focus as well as creating a safe and secure environment for clients, staff, and visitors; provides on-call coverage as necessary; advises supervisor and others as needed, ensuring adherence to best practices
  • Other duties as assigned

Required Qualifications:

Knowledge, Skills and Abilities

  • Bachelors’ degree in Human Services from appropriately accredited institution
  • Must have at least 1 year of demonstrated knowledge and experience in the field of direct services to individuals with low-income, physical disabilities, behavioral health and developmental disorders, and/or history of homelessness and incarcerations; establishing supportive trusting relationships with such clients, peers, and key partners, respecting rights and personal preferences
  • Knowledge of homeless and offender population and appropriate community resources, especially entitlement and housing resources
  • SOAR certification and experience strongly preferred
  • Knowledge of mental illness, substance abuse disorders, community resources, medication management, and recovery concepts
  • Certification in CPR and First Aid
  • Requires high level of organization skills, including attention to detail, planning, prioritizing, multi-tasking and meeting deadlines in a fast paced environment
  • Requires excellent communications skills including verbal, written, presentation and listening
  • Must exhibit high level of accountability and good decision making skills including the ability to analyze information, evaluate results and recommend/implement the best solutions to solve difficult problems or challenges, using good judgment when to include others/supervisors as needed
  • Must exhibit proven success working with change management and culture shifts, exhibiting day-to-day flexibility in handling multiple priorities and organization initiatives, maintaining accountability for achieving improved performance metrics ongoing while exhibiting a positive attitude even when challenging
  • Must demonstrate proven ability to collaborate effectively with volunteers, all levels of staff and key stakeholders throughout the organization, community and partner organizations
  • Must possess excellent computer skills including use of Microsoft Office
  • Must have be comfortable with development of self and others; effectively collaborating among interdisciplinary teams
  • Prior experience in a human services environment supported by grants required; knowledge of electronic health records/data management and Medicaid billing helpful
  • Must possess a high level of professionalism and must have proven experience successfully demonstrating the ability to maintain strict confidentiality as well as maintain a positive, collaborative, and supportive attitude
  • Frequent local travel and some occasional State-wide travel required, approx 10%
  • Valid VA Driver’s license
  • Must have access to a personal vehicle available for use in performing job functions
  • Must successfully pass VSH insurance review, including background check and other pre-employment screenings
  • Other duties as assigned

Physical and Sensory Requirements:

Mobility, walking, climbing, sitting, standing, reaching, bending, lifting (minimum of 10 lbs), fine hand coordination, ability to read, write, listen and speak clearly, the ability to understand and follow written and oral instructions and directions, ability to drive a vehicle and travel, and ability to remain calm under pressure.  Must be able to sit and/or stand for extended periods of time.  Must be able to use computer, cell phone, monitor, mouse, and keyboard extensively.

 

No compensation specified



Position is Open until filled


Application Instuctions:

Application Instructions:  Please reply via Indeed, or email resume and cover letter with salary requirements to jobs @ virginiasupportivehousing.org with “SSS HR” in the subject line.  No phone calls, please.


Full Position Details Download Application (.docx)

Desk Clerk - Full Time


Position Description:

Virginia Supportive Housing is seeking a full time first shift Desk Clerk for Virginia Beach, VA.  The Desk Clerk is responsible for monitoring the front desk, performing all receptionist duties, and ensuring the security of the building and safety of the residents in the properties assigned in a specific geographic region.

 

Primary Duties:

In addition to the below duties, responsibilities, and physical/sensory requirements, the successful incumbent in this position demonstrates experience  initiating and sustaining a high level of accountability resulting in positive outcomes, is mission-focused and demonstrates previous experience successfully collaborating with all levels of staff, volunteers, community, and board members.

MAJOR RESPONSIBILITIES AND DUTIES

– Walk through inspection of all common areas including the grounds at onset of shift and record findings on shift report.

– Review prior shift report with departing Desk Clerk.

– Answer phone, direct calls, and take messages.

– Be familiar with identity of all clients/residents/visitors and respond to non-emergency issues by addressing with your supervisor first for further direction.  In emergency situations related to health/risk/safety incidents, contact appropriate outside emergency resources (Fire/EMT/Police).  (Follow the Property Management and Supportive Services Coordination guidelines).  Follow employee handbook guidelines which provide that it is not appropriate to engage with clients/residents/visitors on a personal level.  This includes providing or receiving favors of any kind, (i.e., monetary, gifts, transportation, bill paying assistance, taking care of personal items/personal property, etc.) or sharing personal identifying information such as phone numbers and addresses or initiating introduction to friends and family members or engaging in personal activities with clients.

– Check and monitor guest registration.

– Collect rents, prepare bank deposits and do all assigned filing as well as other assigned property management tasks.

– Monitor any unusual activities of residents and so note on the shift report and incident report.  Respond appropriately.  Refer to copy of Rules and Regulations for guidelines.

– Complete information on work order, keep track of work orders, and handle emergency maintenance complaints appropriately.

– On properties with video monitoring, carefully monitor cameras, note any suspicious activity and respond accordingly.   Morning shift must examine video recordings from midnight to 8 am and report/document any incidents for the Property Manager.

– Assist with quarterly inspections of all units in assigned properties.

– Conduct move-in, including the review of rules and regulations and walk through inspection with new resident.

– Assist with application process and resident file maintenance; process police reports and/or credit reports.

– Assist with the preparation of the vacancy and delinquency reports.

– Attend staff meetings and training as required

– Performs other duties as assigned

Required Qualifications:

KNOWLEDGE, SKILLS AND ABILITIES

·         Exceptional interpersonal skills and human relation skills that positively benefits interaction with internal and external clientele.

·         A demonstrated ability to deal with residents, site personnel, regional support services staff, corporate office personnel, property managers, property owners, inspectors, volunteers, peers and supervisors.

·         Ability to exercise good judgment and self-control.

·         Good comprehension and communication skills, with the ability to listen to and understand information and ideas presented through verbal communication.

·         Enthusiasm, good attitude, trustworthiness, personal integrity and honesty.

·         Must be detailed oriented, able plan, prioritize, multi-task and meet deadlines in a past paced environment.

  • Appropriate level of administrative experience and skills.
  • Effective communication skills with employees at all levels.
  • Demonstrated ability to operate safely in the workplace, with experience in holding peers and direct reports accountable to safety standards.
  • Ability to work autonomously and understand when a superior needs to be involved in decision making.

·         Good decision making skills, with the ability to analyze information, evaluate results, and implement the best solution to solve problems or challenges.

·         Self motivated, with a dedication to keeping up to date technically, and applying new knowledge to your job.

QUALIFICATIONS

·         High school diploma or educational equivalent.

·         Knowledge of applicable federal and state housing laws preferred.

·         Must own or consistently have a vehicle available for use.

·         Computer skills, with working knowledge of the primary Microsoft Office programs

·         Knowledge of property management software: OneSite conventional and affordable, WCMS preferred, OR demonstrated or ability and desire to learn these programs.

·         Ability to successfully pass a background check and other pre-employment screening.

PHYSICAL REQUIREMENTS

·         Mobility, walking, climbing, sitting (for extended periods of time), standing, reaching, bending, lifting (minimum of 10 lbs), fine hand coordination, ability to read, write, listen and speak clearly, the ability to understand and follow written and oral instructions and directions, and ability to remain calm under pressure.  Must be able to sit and/or stand for extended periods of time.  Must be able to use computer, cell phone, monitor, mouse, and keyboard extensively.

No compensation specified



Position is Open until filled


Application Instuctions:

To apply:  Please apply via Indeed, or provide resume and cover letter to jobs @ virginiasupportivehousing.org and include “Desk Clerk-Crescent” in the subject line.  No phone calls, please.


Full Position Details Download Application (.docx)

Night Monitor


Position Description:

Virginia Supportive Housing is seeking an On Call Night Monitor for Norfolk, VA. The Night Monitor On Call is responsible for the security of the building between 12:00 midnight and 8:00 a.m. The Night Monitor On Call reports to the Senior Property Manager (SPM). This position includes a 1-bedroom unit on the property!

 

 

Primary Duties:

In addition to the below duties, responsibilities, and physical/sensory requirements, the successful incumbent in this position demonstrates experience initiating and sustaining a high level of accountability resulting in positive outcomes, is mission-focused and demonstrates previous experience successfully collaborating with all levels of staff, volunteers, community, and board members.

Specific Duties and Responsibilities:

  • Monitor security throughout the building, as needed, between the hours of midnight to 8 a.m.
  • Respond to all confrontational & emergency situations between the hours of midnight to 8 a.m.
  • Respond to resident’s need to access the building in event of lock out between the hours of midnight and 8 a.m.
  • Prepare written incident reports.
  • Meet with SPM regarding any resident who violates policy during the overnight hours on an as need basis.
  • Attend staff meetings and agency annual staff retreat.
  • Fill in on the front desk as appropriate
  • Other duties as assigned

 

Required Qualifications:

Qualifications:

Ability to get along well with others. Excellent skills in conflict resolution. Ability to handle emergency situations. Good oral communications skills.

 

No compensation specified



Position is Open until filled


Application Instuctions:

Application Instructions: Please email resume and cover letter with salary requirements to jobs at virginiasupportivehousing.org with “Night Monitor-Church Street” in the subject line.  No phone calls, please.


Full Position Details Download Application (.docx)

Employment opportunities in Charlottesville

Desk Clerk


Position Description:

Virginia Supportive Housing is seeking a Full Time Desk Clerk in Charlottesville, VA.  The Desk Clerk is responsible for monitoring the front desk, performing all receptionist duties, and ensuring the security of the building and safety of the residents in the properties assigned in a specific geographic region.

 

 

 

Primary Duties:

In addition to the below duties, responsibilities, and physical/sensory requirements, the successful incumbent in this position demonstrates experience  initiating and sustaining a high level of accountability resulting in positive outcomes, is mission-focused and demonstrates previous experience successfully collaborating with all levels of staff, volunteers, community, and board members.

MAJOR RESPONSIBILITIES AND DUTIES

Walk through inspection of all common areas including the grounds at onset of shift and record findings on shift report.

Review prior shift report with departing Desk Clerk.

Answer phone, direct calls, and take messages.

Be familiar with identity of all clients/residents/visitors and respond to non-emergency issues by addressing with your supervisor first for further direction.  In emergency situations related to health/risk/safety incidents, contact appropriate outside emergency resources (Fire/EMT/Police).  (Follow the Property Management and Supportive Services Coordination guidelines).

Follow employee handbook guidelines which provide that it is not appropriate to engage with clients/residents/visitors on a personal level.  This includes providing or receiving favors of any kind, (i.e., monetary, gifts, transportation, bill paying assistance, taking care of personal items/personal property, etc.) or sharing personal identifying information such as phone numbers and addresses or initiating introduction to friends and family members or engaging in personal activities with clients.

Check and monitor guest registration.

Collect rents, prepare bank deposits and do all assigned filing as well as other assigned property management tasks.

Monitor any unusual activities of residents and so note on the shift report and incident report.  Respond appropriately.  Refer to copy of Rules and Regulations for guidelines.

Complete information on work order, keep track of work orders, and handle emergency maintenance complaints appropriately.

On properties with video monitoring, carefully monitor cameras, note any suspicious activity and respond accordingly.   Morning shift must examine video recordings from midnight to 8 am and report/document any incidents for the Property Manager.

Assist with quarterly inspections of all units in assigned properties.

Conduct move-in, including the review of rules and regulations and walk through inspection with new resident.

Assist with application process and resident file maintenance; process police reports and/or credit reports.

Assist with the preparation of the vacancy and delinquency reports.

Attend staff meetings and training as required

Performs other duties as assigned

Required Qualifications:

KNOWLEDGE, SKILLS AND ABILITIES

·         Exceptional interpersonal skills and human relation skills that positively benefits interaction with internal and external clientele.

·         A demonstrated ability to deal with residents, site personnel, regional support services staff, corporate office personnel, property managers, property owners, inspectors, volunteers, peers and supervisors.

·         Ability to exercise good judgment and self-control.

·         Good comprehension and communication skills, with the ability to listen to and understand information and ideas presented through verbal communication.

·         Enthusiasm, good attitude, trustworthiness, personal integrity and honesty.

·         Must be detailed oriented, able plan, prioritize, multi-task and meet deadlines in a past paced environment.

  • Appropriate level of administrative experience and skills.
  • Effective communication skills with employees at all levels.
  • Demonstrated ability to operate safely in the workplace, with experience in holding peers and direct reports accountable to safety standards.
  • Ability to work autonomously and understand when a superior needs to be involved in decision making.

·         Good decision making skills, with the ability to analyze information, evaluate results, and implement the best solution to solve problems or challenges.

·         Self motivated, with a dedication to keeping up to date technically, and applying new knowledge to your job.

QUALIFICATIONS

·         High school diploma or educational equivalent.

·         Knowledge of applicable federal and state housing laws preferred.

·         Must own or consistently have a vehicle available for use.

·         Computer skills, with working knowledge of the primary Microsoft Office programs

·         Knowledge of property management software: OneSite conventional and affordable, WCMS preferred, OR demonstrated or ability and desire to learn these programs.

·         Ability to successfully pass a background check and other pre-employment screening.

PHYSICAL REQUIREMENTS

·         Mobility, walking, climbing, sitting (for extended periods of time), standing, reaching, bending, lifting (minimum of 10 lbs), fine hand coordination, ability to read, write, listen and speak clearly, the ability to understand and follow written and oral instructions and directions, and ability to remain calm under pressure.  Must be able to sit and/or stand for extended periods of time.  Must be able to use computer, cell phone, monitor, mouse, and keyboard extensively.

No compensation specified



Position is Open until filled


Application Instuctions:

Application Instructions:  Please reply via Indeed, or email resume and cover letter with salary requirements to jobs @ virginiasupportivehousing.org with “Desk Clerk/Crossings” in the subject line.  No phone calls, please.


Full Position Details Download Application (.docx)
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