Employment Opportunities

Every day we make homelessness history at Virginia Supportive Housing.  Our shared values include teamwork, compassion, respect and integrity in working with colleagues, residents, volunteers and our many community partners.

VSH is an Equal Opportunity Employer and maintains a drug-free workplace.  If you are interested in employment at VSH and meet all minimum requirements, we encourage you to apply as directed in each job description below.


Employment opportunities in Central Virginia

Maintenance Technician


Position Description:

The Maintenance Technician is responsible for the cleanliness and basic maintenance of all properties to include custodial work, apartment turnovers, the grounds and basic maintenance, such as carpentry, plumbing, electrical, HVAC & various other duties and maintenance repairs as needed or assigned.

 

Primary Duties:

In addition to the below duties, responsibilities, and physical/sensory requirements, the successful incumbent in this position demonstrates experience  initiating and sustaining a high level of accountability resulting in positive outcomes, is mission-focused and demonstrates previous experience successfully collaborating with all levels of staff, volunteers, community, and board members.

 MAJOR RESPONSIBILITIES AND DUTIES:

  1. Complete work orders with emergencies taking a priority, completed on reporting date.  Non emergency work orders should be completed in 72 hours. Keep accurate records on work orders, noting all time and material utilized during the performance of work.
  2. Complete walk-through inspections of common areas to ensure they are clean and orderly at all times.
  3. Working with the preventative maintenance schedule for each building, inspect all VSH owned buildings and units monthly, note deficiencies and make repairs as necessary. Submit recommendations for major improvements and expenditures to Maintenance Supervisor.
  4. Ensure all buildings and building systems are operating properly, to include emergency doors, signs and lights and secured areas, such as mechanical and storage rooms.
  5. Perform electrical repairs such as outlets, wall switches, light fixtures and circuits. Perform plumbing work, such as cleaning pipe clogs, replacing fittings, stopping leaks.
  6. Repair or replace as necessary, glass, tile, carpet, cove base, fixtures, venetian blinds, locks, doorknobs, hinges and other repairs or replacements assigned by the Maintenance Supervisor.
  7. Paint interior surfaces as directed. Perform carpentry work as directed.
  8. Review supply and equipment inventory and place order as necessary with the Maintenance Supervisor.
  9. Make sure all service areas, storage areas, and maintenance areas are clean, well maintained, and well lighted.
  10. Turnover units and apartments to include cleaning and painting within five days.
  11. On a quarterly basis, inspect gutters and downspouts on all buildings and replace filters monthly.
  12. Respond to building emergencies at all properties when on call.
  13. Assist as requested with regular inspections, reporting all violations, discrepancies and damage, including those incurred in contract services, during scheduled building checks, move-outs and move-ins and regular work routine.
  14. Report all tenant complaints and/or tenant work requests to the Property Manager.
  15. Ensure compliance with standard safety programs and procedures. No entry without work order. Keys for tenant units must be signed out and returned at close of the business day.
  16. Clean buildings (to include staff offices, bathrooms and common areas) by emptying trash, cleaning windows, sweeping, mopping and cleaning surfaces.
  17. Move heavy equipment and furniture.
  18. Maintain grounds by cleaning up all debris on sidewalks and removing litter.
  19. Assist supervisor in carrying out maintenance and facilities management functions.
  20. Assist in 24 hour emergency maintenance including after hours on call.
  1. Performs other duties as assigned

Physical and Sensory Requirements:

Mobility, walking, climbing, sitting, standing, reaching, bending, lifting (minimum of 10 lbs), fine hand coordination, ability to read, write, listen and speak clearly, the ability to understand and follow written and oral instructions and directions, ability to drive a vehicle and travel, and ability to remain calm under pressure.  Must be able to sit and/or stand for extended periods of time.  Must be able to use computer, cell phone, monitor, mouse, and keyboard extensively.

 

Required Qualifications:

Requirements:

  • High school diploma or educational equivalent.
  • Minimum one (1) year experience in building maintenance.
  • Valid VA Driver’s License.
  • Must own or consistently have a vehicle available for use.
  • Ability to successfully pass VSH insurance review.
  • Must have or own tools required to complete assigned duties
  • Ability to successfully pass a background check and other pre-employment screening
  • OSHA and HVAC Certification preferred

No compensation specified



Position is Open until filled


Application Instructions:

Compensation: Compensation commensurate with experience.

Position is Open until filled

Application Instructions:  Please email resume and cover letter with salary requirements to jobs@virginiasupportivehousing.org with Maintenance Tech in the subject line.  No phone calls, please.


Full Position Details Download Application

Full Time Desk Clerk - 2nd Shift


Position Description:

Virginia Supportive Housing is seeking a Full Time 2nd shift Desk Clerk in Richmond, VA (Monday-Friday). The Desk Clerk is responsible for monitoring the front desk, performing all receptionist duties, and ensuring the security of the building and safety of the residents in the properties assigned in a specific geographic region.

 

 

Primary Duties:

In addition to the below duties, responsibilities, and physical/sensory requirements, the successful incumbent in this position demonstrates experience initiating and sustaining a high level of accountability resulting in positive outcomes, is mission-focused and demonstrates previous experience successfully collaborating with all levels of staff, volunteers, community, and board members.

MAJOR RESPONSIBILITIES AND DUTIES

  • Walk through inspection of all common areas including the grounds at onset of shift and record findings on shift report.
  • Review prior shift report with departing Desk Clerk.
  • Answer phone, direct calls, and take messages.
  • Be familiar with identity of all residents and respond to resident problems and emergencies as appropriate.
  • Check and monitor guest registration.
  • Collect rents, prepare bank deposits and do all assigned filing as well as other assigned property management tasks.
  • Monitor any unusual activities of residents and so note on the shift report and incident report. Respond appropriately. Refer to copy of Rules and Regulations for guidelines.
  • Complete information on work order, keep track of work orders, and handle emergency maintenance complaints appropriately.
  • On properties with video monitoring, carefully monitor cameras, note any suspicious activity and respond accordingly. Morning shift must examine video recordings from midnight to 8 am and report/document any incidents for the Property Manager.
  • Assist with quarterly inspections of all units in assigned properties.
  • Conduct move-in, including the review of rules and regulations and walk through inspection with new resident.
  • Assist with application process and resident file maintenance; process police reports and/or credit reports.
  • Assist with the preparation of the vacancy and delinquency reports.
  • Attend staff meetings and training as required
  • Performs other duties as assigned

 

Required Qualifications:

KNOWLEDGE, SKILLS AND ABILITIES

  • Exceptional interpersonal skills and human relation skills that positively benefits interaction with internal and external clientele.
  • A demonstrated ability to deal with residents, site personnel, regional support services staff, corporate office personnel, property managers, property owners, inspectors, volunteers, peers and supervisors.
  • Ability to exercise good judgment and self-control.
  • Good comprehension and communication skills, with the ability to listen to and understand information and ideas presented through verbal communication.
  • Enthusiasm, good attitude, trustworthiness, personal integrity and honesty.
  • Must be detailed oriented, able plan, prioritize, multi-task and meet deadlines in a past paced environment.
  • Appropriate level of administrative experience and skills.
  • Effective communication skills with employees at all levels.
  • Demonstrated ability to operate safely in the workplace, with experience in holding peers and direct reports accountable to safety standards.
  • Ability to work autonomously and understand when a superior needs to be involved in decision making.
  • Good decision making skills, with the ability to analyze information, evaluate results, and implement the best solution to solve problems or challenges.
  • Self-motivated, with a dedication to keeping up to date technically and applying new knowledge to your job.

QUALIFICATIONS

  • High school diploma or educational equivalent.
  • Knowledge of applicable federal and state housing laws preferred.
  • Must own or consistently have a vehicle available for use.
  • Computer skills, with working knowledge of the primary Microsoft Office programs
  • Knowledge of property management software: OneSite conventional and affordable, WCMS preferred, OR demonstrated or ability and desire to learn these programs.
  • Ability to successfully pass a background check and other pre-employment screening.

PHYSICAL REQUIREMENTS

  • Mobility, walking, climbing, sitting (for extended periods of time), standing, reaching, bending, lifting (minimum of 10 lbs), fine hand coordination, ability to read, write, listen and speak clearly, the ability to understand and follow written and oral instructions and directions, and ability to remain calm under pressure. Must be able to sit and/or stand for extended periods of time. Must be able to use computer, cell phone, monitor, mouse, and keyboard extensively.

No compensation specified



Position is Open until filled


Application Instructions:

Application Instructions:Please email resume and cover letter with salary requirements to jobs @ virginiasupportivehousing.org with “2nd Shift Desk Clerk – Stratford”in the subject line. No phone calls, please.


Full Position Details Download Application

Supportive Services Specialist - HomeLink


Position Description:

This position functions as a collaborative team partner among VSH associates, reporting directly to the Team Lead to address client needs of VSH – serving low income and disabled adults who may be experiencing homelessness and repeated incarcerations.

 

Primary Duties:

In addition to the below duties, responsibilities, and physical/sensory requirements, the successful incumbent in this position demonstrates experience initiating and sustaining a high level of accountability resulting in positive outcomes, is mission-focused and demonstrates previous experience successfully collaborating with all levels of staff, volunteers, community, and board members.

Duties/Responsibilities:

  • Effectively self-manages and collaborates with all levels of staff and clients with varying needs ensuring timely and efficient utilization of resources; preventing return to homelessness and incarcerations while ensuring adherence to organization and regulatory requirements; ensuring licensure compliance as well as business process improvement measures for quality assurance and self development as well as development of the organization
  • Provides case management expertise to include but not limited to assessments, treatment planning, supportive counseling, linking to community resources, monitoring progress, collaboration with other providers, and care coordination
  • Advocates for clients in court, may testify on behalf of the client and/or services, collaborates with law enforcement, public defenders, and department of corrections
  • Maintains information in each client’s EHR to include demographics, assessments, treatment plans, progress notes, and discharge summaries
  • Maintains compliance with required reporting, data entry and quality control
  • Assists with necessary outreach and engagement activities to include clients and their families, community providers, landlords and medical personnel
  • Participates in weekly staff meetings, scheduled supervision meetings, and other required meetings and/or trainings
  • Completes daily time sheets accurately to document time spent with clients and ensure that each grant-related activity is recorded correctly
  • Works with landlords, community services providers, and oversight entities to provide good customer service, ensure responsiveness of VSH client supportive services, and achieve high rates of housing stability and other consumer outcomes
  • Adheres to oversight entities’ regulations regarding paperwork and service delivery
  • Identifies individual client services needs through ongoing outreach, engagement, screening and assessment activities
  • Maintains sufficient contact with clients served to ensure engagement with client services; identifies emerging needs and promotes goal attainment
  • Assists clients with securing and maintaining entitlements and benefits through DSS and other income and disability support resources
  • Serves a key role in supporting clients, fundraising and overseeing and/or collaborating with volunteer initiatives as well as other cross-departmental needs in order to achieve overall success of the organization; identifies improvement opportunities and solutions impacting organization success.
  • Serves as key team representative, attending and participating in meetings building relationships for improved client services, fund raising, and supporting volunteerism
  • Serves on team which may encompass interviewing candidates and collaborating with others in determining best fit meeting VSH best practices as well as supporting ongoing team initiatives that focus on associate retention
  • Maintains, prepares and provides efficient reporting; may present and explain data and expertise to any level of staff, board, or community
  • Collaborates with other departments and outside partners effectively ensuring team- oriented client-centered focus as well as creating a safe and secure environment for clients, staff, and visitors; provides on-call coverage as necessary; advises supervisor and others as needed, ensuring adherence to best practices

 

Required Qualifications:

Knowledge, Skills and Abilities:

  • Bachelor’s degree in human services and one year of experience in the field of direct services with adults with low-income, physical disabilities, behavioral health and developmental disorders, and/or history of homelessness and incarcerations; establishing supportive trusting relationships with such clients, peers, and key partners, respecting rights and personal preferences OR Bachelor’s degree in an area other than human services and five or more years of case management experience in the field as referenced above
  • Knowledge of homeless and offender population and appropriate community resources, especially entitlement and housing resources
  • SOAR certification and experience strongly preferred
  • Knowledge of mental illness, substance abuse disorders, community resources, medication management, and recovery concepts
  • Certification in CPR and First Aid
  • Requires high level of organization skills, including attention to detail, planning, prioritizing, multi-tasking and meeting deadlines in a fast paced environment
  • Requires excellent communications skills including verbal, written, presentation and listening
  • Must exhibit high level of accountability and good decision making skills including the ability to analyze information, evaluate results and recommend/implement the best solutions to solve difficult problems or challenges, using good judgment when to include others/supervisors as needed
  • Must exhibit proven success working with change management and culture shifts, exhibiting day-to-day flexibility in handling multiple priorities and organization initiatives, maintaining accountability for achieving improved performance metrics ongoing while exhibiting a positive attitude even when challenging
  • Must demonstrate proven ability to collaborate effectively with volunteers, all levels of staff and key stakeholders throughout the organization, community and partner organizations
  • Must possess excellent computer skills including use of Microsoft Office
  • Must have be comfortable with development of self and others; effectively collaborating among interdisciplinary teams
  • Prior experience in a human services environment supported by grants required; knowledge of electronic health records/data management and Medicaid billing helpful
  • Must possess a high level of professionalism and must have proven experience successfully demonstrating the ability to maintain strict confidentiality as well as maintain a positive, collaborative, and supportive attitude
  • Frequent local travel and some occasional State-wide travel required, approx 10%
  • Valid VA Driver’s license
  • Must have access to a personal vehicle available for use in performing job functions
  • Must successfully pass VSH insurance review, including background check and other pre-employment screenings
  • Other duties as assigned

Physical and Sensory Requirements:

Mobility, walking, climbing, sitting, standing, reaching, bending, lifting (minimum of 10 lbs), fine hand coordination, ability to read, write, listen and speak clearly, the ability to understand and follow written and oral instructions and directions, ability to drive a vehicle and travel, and ability to remain calm under pressure.  Must be able to sit and/or stand for extended periods of time.  Must be able to use computer, cell phone, monitor, mouse, and keyboard extensively.

No compensation specified



Position is Open until filled


Application Instructions:

Compensation: Compensation commensurate with experience.

Position is Open until filled

Application Instructions:  Please email resume and cover letter with salary requirements to jobs@virginiasupportivehousing.org with “SSS – Richmond” in the subject line.  No phone calls, please.


Full Position Details Download Application

Janitorial Worker


Position Description:

Virginia Supportive Housing is seeking a full time Janitor/Custodian for our Richmond, VA area facilities. The Janitor is responsible for the cleanliness of all properties to include custodial work, apartment turnovers, and the grounds assigned in a specific geographic region. Great pay, full benefit package, paid time off and holidays

 

 

Primary Duties:

MAJOR RESPONSIBILITIES AND DUTIES

  • Sweep and mop all floors and stairways.
  • Clean buildings (to include staff offices and common areas) by emptying trash, sweeping, and cleaning surfaces.
  • Use cleaning solutions to remove stains and clean surfaces.
  • Clean windows, glass partitions, and mirrors, using soapy water or other cleaners, sponges, and squeegees.
  • Dust furniture and scrub surfaces clean.
  • Apply wax to coat floors and buff.
  • Apply sealant to floors.
  • Clean and service restrooms with mops and disinfectants.
  • Move heavy equipment and furniture.
  • Identify and report possible repairs.
  • Maintain grounds by cleaning up all debris on sidewalks and removing litter.
  • Clean vacant units
  • Any other janitorial tasks delegated to you by the maintenance supervisor.

Preferred Qualifications:

KNOWLEDGE, SKILLS AND ABILITIES

  • Good human relation skills with a demonstrated ability to deal with residents, site personnel, regional support services staff, corporate office personnel, property managers, property owners, inspectors, volunteers, peers and supervisors.
  • Ability to exercise good judgment and self-control.
  • Good comprehension and communication skills, with the ability to listen to and understand information and ideas presented through verbal communication.
  • Enthusiasm, good attitude, trustworthiness, personal integrity and honesty.
  • Good attention to detail, with an ability to plan, prioritize, multi-task and meet deadlines in a past paced environment.
  • Effective communication skills with employees at all levels.
  • Demonstrated ability to operate safely in the workplace, with experience in holding peers and direct reports accountable to safety standards.
  • Ability to work autonomously and understand when a superior needs to be involved in decision making.
  • Ability and willingness to travel locally to perform duties at various facilities.
  • Good decision making skills, with the ability to analyze information, evaluate results, and implement the best solution to solve problems or challenges.
  • Self motivated, with a dedication to keeping up to date technically, and applying new knowledge to your job.

QUALIFICATIONS

  • High school diploma or educational equivalent.
  • Ability to successfully pass a background check and other pre-employment screening
  • Valid driver’s license required

ESSENTIAL PHYSICAL REQUIREMENTS

Mobility, walking, climbing stairs and ladders, sitting, standing, reaching, bending, lifting and carrying items up to 60 pounds; ability to kneel, stretch, squat; fine hand coordination, ability to read, write, listen and speak clearly; ability to understand and follow written and oral instructions and directions; ability to drive a vehicle and travel; and ability to remain calm under pressure.

No compensation specified



Position is Open until filled


Application Instructions:

Compensation: Compensation commensurate with experience.

Position is Open until filled

Application Instructions:  Please email resume and cover letter with salary requirements to jobs@virginiasupportivehousing.org with “Custodianin the subject line.  No phone calls, please.


Full Position Details Download Application

Data Specialist - SSVF


Position Description:

VSH is seeking a Data Specialist to support Richmond, VA SSVF.  This is a part time, temporary position ending 9/30/20.

The Data Specialist enters, tracks, manages, and reports client and program specific information required by various funding sources. The Data Specialist provides primary input and accuracy verification of HMIS data entered by program staff to track program utilization and outcomes.  The Data Specialist is responsible for developing, monitoring, analyzing, and reporting data so that VSH can track client outcomes, evaluate programs, document results, and conduct quarterly and annual reports. Data will be utilized to report regularly on programmatic and outcome-driven reports and grant renewal applications.  In addition, the Data Specialist is instrumental in collaborating with subject-matter experts and ensuring the overall highest degree of quality for the organization to include, but not limited to, conducting quality assurance audits and staff development/trainings.

Primary Duties:

MAJOR RESPONSIBILITIES AND DUTIES

  1. Assist in the creation of spreadsheets and forms to collect data from program staff to fulfill reporting requirements of grantors and other key stakeholders.
  2. Input data into HMIS system to produce accurate reports of agency outcomes and demographics.
  3. Work with program staff to facilitate accurate and timely data reporting.
  4. Prepare demographic and outcome reports as required by grantors and management on an ongoing basis as required.
  5. Develop annual report of outcome measures for VSH service areas and agency as a whole.
  6. Assist in the preparation of historical outcome and demographic information for renewal and new grant applications.
  7. Meet essential deadlines, demonstrating flexibility as to task and work schedule.
  8. Participate in internal and community meetings as needed.
  9. Collect the necessary data for grant applications and quarterly reports.
  10. Provide quality assurance checks and staff training as needed across all regions.
  11. Collaborate with key partners to improve and establish an effective data entry system that results in improved systems for tracking and reporting accurate data.
  12. Perform other duties as assigned

Required Qualifications:

KNOWLEDGE, SKILLS AND ABILITIES

  • Ability to scrutinize and evaluate data to build conclusions and validate results.
  • Must be detail-oriented and highly organized; able to plan, prioritize, multi-task and meet deadlines in a fast paced environment.
  • Ability to work autonomously and understand when a supervisor needs to be involved in decision making.
  • Good decision making skills, with the ability to analyze information, evaluate results, and implement the best solution to solve problems or challenges.
  • Self-motivated, with a dedication to keeping up to date technically, and applying new knowledge to the job.
  • Good comprehension and communication skills, with the ability to listen to and understand information and ideas presented through verbal communication.
  • Enthusiasm, good attitude, trustworthiness, personal integrity and honesty.
  • Requires high level of organization skills, including attention to detail, planning, prioritizing, multi-tasking and meeting deadlines in a fast paced environment
  • Requires excellent communications skills including verbal, written, presentation and listening
  • Must exhibit high level of accountability and good decision making skills including the ability to analyze information, evaluate results and recommend/implement the best solutions to solve difficult problems or challenges, using good judgment when to include others/supervisors as needed
  • Must exhibit proven success working with change management and culture shifts, exhibiting day-to-day flexibility in handling multiple priorities and organization initiatives, maintaining accountability for achieving improved performance metrics ongoing while exhibiting a positive attitude even when challenging
  • Must demonstrate proven ability to collaborate effectively with all levels of staff and key stakeholders throughout the organization, community and partner organizations
  • Must possess excellent computer skills including use of Microsoft Office
  • Must have be comfortable with development of self and others; effectively collaborating among interdisciplinary teams
  • Must possess a high level of professionalism and must have proven experience successfully demonstrating the ability to maintain strict confidentiality as well as maintain a positive, collaborative, and supportive attitude
  • Frequent local travel and some occasional State-wide travel required
  • Valid VA Driver’s license
  • Must have access to a personal vehicle available for use in performing job functions
  • Must successfully pass VSH insurance review, including background check and other pre-employment screenings

 QUALIFICATIONS

  • Excellent computer skills, with advanced Excel skills required. Working knowledge of the primary Microsoft Office Suite programs.
  • High School diploma and at least 2 years of related experience in gathering and manipulating data.
  • Experience in human services, HMIS, and Lauris a plus.
  • Ability to successfully pass a background check and other pre-employment screening.

 PHYSICAL REQUIREMENTS

  • Able to lift & carry items up to 15 lbs.
  • Able to stand for extended periods.
  • Able to sit at a desk comfortably while working on a computer, for extended periods of time.

No compensation specified



Position is Open until filled


Application Instructions:

Application Instructions:  Please email resume and cover letter with salary requirements to jobs@virginiasupportivehousing.org with “Data Specialist-SSVFin the subject line.  No phone calls, please.


Full Position Details Download Application

TBI Case Manager


Position Description:

Virginia Supportive Housing is hiring for a Full-Time Traumatic Brain Injury (TBI) Case Manager in Richmond, VA. This position functions as a collaborative team partner among VSH associates and may include oversight of volunteers in the absence of the Senior TBI Case Manager. This position reports directly to the Senior TBI Case Manager to house and serve individuals who have experienced a traumatic brain injury, have little to no income and may otherwise experience homelessness.

 

 

Primary Duties:

In addition to the below duties, responsibilities, and physical/sensory requirements, the successful incumbent in this position will demonstrate experience initiating and sustaining a high level of accountability resulting in positive outcomes, a mission-focused drive and commitment to ending homelessness, and past experience successfully collaborating with all levels of staff, volunteers, community, and board members.

Duties/Responsibilities:

  • Assist the Senior TBI Case Manager with providing daily oversight of TBI case management activities to include, but not limited to, guidance related to service delivery, documentation of services, maintaining compliance with regulatory standards, and coordinating crisis needs.
  • Provide TBI services as needed to program participants, including assisting individuals with activities of daily living, such as grocery shopping, food preparation, personal hygiene, household cleaning/maintenance, and managing finances; helping program participants with interpersonal, communication, and problem-solving skills.
  • Effectively self-manages and collaborates with all levels of staff and clients with varying needs ensuring timely and efficient utilization of resources; ensuring adherence to organization and regulatory requirements; ensuring business process improvement measures for quality assurance, self-development, and organizational success.
  • Will be able to assist Senior TBI Case Manager with assessments, treatment planning, supportive counseling, housing stabilization services, case management services, linking to community resources, monitoring progress, collaboration with other providers, and care coordination.
  • Assist Senior TBI Case Manager with maintaining up to date and accurate documentation in each resident’s paper and electronic file to include intake forms, assessments, treatment plans, progress notes, and discharge summaries.
  • Assist Senior TBI Case Manager as needed with necessary outreach and engagement activities to include clients and their families, community providers, property management staff, and medical personnel.
  • Participate in scheduled staff meetings, supervision meetings, quarterly organizational meetings, and other required meetings and/or trainings as scheduled.
  • Utilize the agency’s electronic time-keeping system to enter daily work hours and leave requests accurately to document time spent with clients and ensure that each grant-related/funded activity is recorded correctly.
  • Collaborate with property management staff, community services providers, and oversight entities as needed to provide good customer service, responsiveness of VSH client supportive services, and achieve high rates of housing stability and other consumer outcomes.
  • Maintain contact with clients as assigned by Senior TBI Case Manager to ensure engagement with services; identify emerging needs and promote goal attainment.
  • Assist Senior TBI Case Manager as needed with appointments for clients to secure and maintain entitlements, benefits and other income/disability support resources.
  • Serve a key role in supporting clients, fundraising and overseeing and/or collaborating with volunteer initiatives as well as other cross-departmental needs in order to achieve overall success of the organization; identify improvement opportunities and solutions impacting organization success.
  • Assist Senior TBI Case Manager as needed with maintaining, preparing and providing efficient reporting, that may be presented to any level of staff, board, or community partners.
  • Collaborate with other departments and outside partners effectively ensuring team-oriented client-centered focus as well as creating a safe and secure environment for clients, staff, and visitors; provide crisis coverage as necessary during scheduled hours; advise supervisor and others as needed, ensuring adherence to best practices.
  • Other duties as assigned.

Required Qualifications:

Knowledge, Skills and Abilities:

  • Bachelor’s degree in human services, Current student enrolled in a university or college working towards a degree in human services or experience providing direct services in a brain injury clubhouse, program, internship or hospital setting.
  • Brain Injury Specialist certification preferred
  • Knowledge of the physical, psychological, and social aspects of various neurological conditions, including traumatic or acquired brain injury recovery and the resultant impact on the family system preferred
  • Knowledge of the spectrum of health, social, financial, and advocacy services available in the community for individuals with traumatic or acquired brain injury preferred
  • Knowledge of mental illness, substance abuse disorders, community resources, medication management, and recovery concepts preferred
  • Certification in CPR and First Aid or ability to become certified within six months of hire
  • Requires high level of organization skills, including attention to detail, planning, prioritizing, multi-tasking and meeting deadlines in a fast paced environment
  • Requires excellent communications skills including verbal, written, presentation and listening
  • Must exhibit high level of accountability and good decision making skills including the ability to analyze information, evaluate results and recommend/implement the best solutions to solve difficult problems or challenges, using good judgment when to include others/supervisors as needed
  • Must exhibit proven success working with change management and culture shifts, exhibiting day-to-day flexibility in handling multiple priorities and organization initiatives, maintaining accountability for achieving improved performance metrics ongoing while exhibiting a positive attitude even when challenging
  • Must demonstrate proven ability to collaborate effectively with volunteers, all levels of staff and key stakeholders throughout the organization, community and partner organizations
  • Must possess excellent computer skills including use of Microsoft Office
  • Must have be comfortable with development of self and others; effectively collaborating among interdisciplinary teams
  • Prior experience in a human services environment supported by grants required; knowledge of electronic health records/data management and Medicaid billing helpful
  • Must possess a high level of professionalism and must have proven experience successfully demonstrating the ability to maintain strict confidentiality as well as maintain a positive, collaborative, and supportive attitude
  • Frequent local travel and occasional State-wide travel may be required
  • Valid VA Driver’s license
  • Must have access to a personal vehicle available for use in performing job functions
  • Must successfully pass VSH insurance review, including background check and other pre-employment screenings

Physical and Sensory Requirements:

Mobility, walking, climbing, sitting, standing, reaching, bending, lifting (minimum of 10 lbs), fine hand coordination, ability to read, write, listen and speak clearly, the ability to understand and follow written and oral instructions and directions, ability to drive a vehicle and travel, and ability to remain calm under pressure. Must be able to sit and/or stand for extended periods of time. Must be able to use computer, cell phone, monitor, mouse, and keyboard extensively.

No compensation specified



Position is Open until filled


Application Instructions:

Application Instructions:  Please email resume and cover letter with salary requirements to jobs@virginiasupportivehousing.org with “TBI Case Managerin the subject line.  No phone calls, please.


Full Position Details Download Application

Housing Case Manager


Position Description:

Virginia Supportive Housing is seeking a Housing Specialist for A Place to Start (APTS).  The Housing Specialist is responsible for the daily execution of multiple housing-related tasks for individuals in VSH’s scattered site permanent supportive housing programs.  This position works closely with clinical staff in a specific PSH program(s) to ensure that formerly homeless individuals secure and maintain affordable, safe, and decent housing in the Greater Richmond community.

 

 

 

Primary Duties:

In addition to the below duties, responsibilities, and physical/sensory requirements, the successful incumbent in this position demonstrates experience  initiating and sustaining a high level of accountability resulting in positive outcomes, is mission-focused and demonstrates previous experience successfully collaborating with all levels of staff, volunteers, community partners, and board members.

MAJOR RESPONSIBILITIES AND DUTIES

  1. Complete thorough housing barrier assessment and housing plan for each program participant.
  2. Assist individuals with the process of obtaining appropriate housing subsidy.
  3. Assist individuals with locating and securing permanent housing. Securing and maintaining CVRC vouchers. Act as liaison between the individuals, landlords, and case management staff in the ICT and other related VSH programs.
  4. Coordinate with landlords on a regular basis to ensure positive partnerships and that ongoing maintenance and housing needs are being met.
  5. Assist with the on-going operations of relevant housing subsidy programs including, but not limited to, the following tasks:
    1. Conduct initial eligibility and annual/interim re-certifications (HQS inspections and follow ups and financial updates)
    2. Monitor and facilitate moves/relocation of program participants in ICT and other related VSH programs.
    3. Recalculate rents and utility allowances when necessary (either due to income change, recertification, or change in rent amount)
    4. Complete intakes into the PSH program face to face with referred individuals
    5. Coordinate with supervisor for any potential closure/termination of cases as appropriate and ensure compliance with the program termination standards
    6. Monitor status of individuals and housing stability and collaborate with partner agency case managers, Team Lead/Programs Manager, Department Director, and landlords as appropriate
    7. Act as a leader and mentor to the VSH staff in terms of housing compliance, advocacy, and stabilization duties
    8. Complete all required HMIS documentation and deliver on or before set due dates to the data specialist for entry into the HMIS system as required by HUD
    9. Develop, update, and submit accurate rent draws to the finance department by the 25th of each month
    10. Provide necessary notifications to individuals, landlords, and case managers in regards to, but not limited to, initial voucher issuance, annual recertification notices, violation notices, and termination letters.
    11. Coordinate and collaborate with the identified VHDA contact to ensure individuals remain in compliance with outside subsidy requirements.
  6. Assess own learning needs; develop and implement plan for professional growth.
  7. Attend local civic and community meetings, staff meetings, trainings, and conferences as scheduled, required, or needed.
  8. Attend supervision meetings with Team Lead/Programs Manager as scheduled.
  9. Attend daily ICT meetings and treatment planning meetings as scheduled.
  10. Maintain necessary documentation and housing files according to agency standards for all active and inactive program participants.
  11. Actively outreach and recruit landlords and provide appropriate information regarding
  12. Adheres to VSH, HUD and other funder regulations regarding paperwork and service delivery.
  13. Provide updates in the daily team meetings so that all relevant staff members are aware of the housing needs of each program participant. Provide guidance to the staff as necessary.
  14. Perform other duties and responsibilities as assigned.

Required Qualifications:

KNOWLEDGE, SKILLS AND ABILITIES

  • Ability to interact in a professional manner with clients, peers, landlords, and collateral agencies.
  • Good human relation skills with a demonstrated ability to deal with residents, site personnel, regional support services staff, corporate office personnel, property managers, property owners, inspectors, volunteers, peers and supervisors.
  • Ability to exercise good judgment and self-control.
  • Effective oral and written communication skills.
  • Good comprehension skills, with the ability to listen to and understand information and ideas presented through verbal communication.
  • Enthusiasm, good attitude, trustworthiness, personal integrity and honesty.
  • Must be detailed oriented, able plan, prioritize, multi-task and meet deadlines in a fast paced environment.
  • Demonstrated ability to operate safely in the workplace, with experience in holding peers accountable to safety standards.
  • Ability to work autonomously and understand when a superior needs to be involved in decision making.
  • Good decision making skills, with the ability to analyze information, evaluate results, and implement the best solution to solve problems or challenges.
  • Self-motivated, with a dedication to keeping up to date technically, and applying new knowledge to your job.

QUALIFICATIONS

  • Bachelor’s degree and professional experience in housing counseling and property management preferred.
  • QMHP-A (Qualified Mental Health Provider-Adult) preferred
  • One year of experience working with individuals who have experienced low-income, homelessness, and/or have a disability required.
  • HQS inspection training/certification within 3 months of hire.
  • Knowledge of homeless population, community resources, and Fair Housing and Tenant-Landlord laws required.
  • Valid driver’s license and ability to meet VSH driving requirements is required.
  • Good Computer skills, with working knowledge of the primary Microsoft Office programs
  • Ability to successfully pass a background check and other pre-employment screening.

PHYSICAL AND SENSORY REQUIREMENTS

Mobility, walking, climbing, sitting, standing, reaching, bending, lifting (minimum of 10 lbs.), fine hand coordination, ability to read, write, listen and speak clearly, the ability to understand and follow written and oral instructions and directions, ability to drive a vehicle and travel, and ability to remain calm under pressure.  Must be able to sit and/or stand for extended periods of time.  Must be able to use computer, cell phone, monitor, mouse, and keyboard extensively.

No compensation specified



Position is Open until filled


Application Instructions:

Application Instructions:  Please email resume and cover letter with salary requirements to jobs@virginiasupportivehousing.org with “Housing Case Manager-APTSin the subject line.  No phone calls, please.


Full Position Details Download Application

Assistant Property Manager


Position Description:

Virginia Supportive Housing is seeking a full time Assistant Property Manager for our Richmond, VA area. The Assistant Property Manager is responsible for assisting the Property Manager and/ or the Senior Property Manager in the supervision of all activities related to the Properties assigned in a specific geographic area.

The Assistant Property Manager is also part of the Management Team wherein residential supportive services staff and property management staff work together to ensure a safe and secure environment for all residents while helping individual residents to stay successfully housed and become more independent and self-sufficient. The Assistant Property Manager also assists in the supervision of site staff.

 

Primary Duties:

In addition to the below duties, responsibilities, and physical/sensory requirements, the successful incumbent in this position demonstrates experience initiating and sustaining a high level of accountability resulting in positive outcomes, is mission-focused and demonstrates previous experience successfully collaborating with all levels of staff, volunteers, community, and board members.

MAJOR RESPONSIBILITIES AND DUTIES

· Work with the Property Manager and/ or the Senior Property Manager on all activities necessary to accomplish their objectives to manage the properties. This may include assisting with rent collection, processing new applicants, assisting with legal proceedings and maintaining the budget.

· Coordinate and assemble information for rent increase requests, including market comparables.

· Assist in the maintenance of property management files to include property reports, invoices, current and former resident files.

· Assist in the inspection of occupied and vacant units to insure cleanliness, safety and high quality maintenance.

· Assist in the preparation for all desk and physical audits by government entities, regulators, funders and partners.

· Work in coordinated effort with the other divisions in regards to: public inquiries, tours, volunteer activities, new development planning, and residential services program planning and implementation.

· Other duties as assigned by the Property Manager and/ or Senior Property Manager.

· Performs other duties as assigned

 

Required Qualifications:

KNOWLEDGE, SKILLS AND ABILITIES

· Good human relation skills with a demonstrated ability to deal with residents, site personnel, regional support services staff, corporate office personnel, property managers, property owners, inspectors, volunteers, peers and supervisors.

· Ability to exercise good judgment and self-control.

· Good comprehension and communication skills, with the ability to listen to and understand information and ideas presented through verbal communication.

· Enthusiasm, good attitude, trustworthiness, personal integrity and honesty.

· Must be detailed oriented, able plan, prioritize, multi-task and meet deadlines in a past paced environment.

· Appropriate level of supervisory and administrative experience and skills. Includes the ability to teach, train, mentor, evaluate and motivate staff.

· Effective communication skills with employees at all levels.

· Demonstrated ability to operate safely in the workplace, with experience in holding peers and direct reports accountable to safety standards.

· Ability to work autonomously and understand when a superior needs to be involved in decision making.

· Good decision making skills, with the ability to analyze information, evaluate results, and implement the best solution to solve problems or challenges.

· Self motivated, with a dedication to keeping up to date technically, and applying new knowledge to your job.

QUALIFICATIONS

· High school diploma or educational equivalent.

· No less than three years of prior residential property management experience required.

· Experience with HUD Housing Programs (including but not limited to Section 8, 202, 811) and Low Income Housing Tax Credits preferred.

· Knowledge of applicable federal and state housing laws preferred.

· Valid VA Driver’s License

· Must own or consistently have a vehicle available for use.

· Ability to successfully pass VSH insurance review.

· Computer skills, with working knowledge of the primary Microsoft Office programs

· Knowledge of property management software: OneSite conventional and affordable, WCMS preferred, OR demonstrated or ability and desire to learn these programs.

· Ability to successfully pass a background check and other pre-employment screening

ADDITIONAL DESIRED QUALIFICATIONS

· Registered Apartment Managers Certification

· CPR and First Aid Certification

Physical and Sensory Requirements:

Mobility, walking, climbing, sitting, standing, reaching, bending, lifting (minimum of 10 lbs), fine hand coordination, ability to read, write, listen and speak clearly, the ability to understand and follow written and oral instructions and directions, ability to drive a vehicle and travel, and ability to remain calm under pressure. Must be able to sit and/or stand for extended periods of time. Must be able to use computer, cell phone, monitor, mouse, and keyboard extensively.

 

No compensation specified



Position is Open until filled


Application Instructions:

Application Instructions: Please apply via Indeed or email resume and cover letter with salary requirements to jobs @ virginiasupportivehousing.org with “APM Scattered Sites” in the subject line. No phone calls, please.


Full Position Details Download Application

Desk Clerk - Full Time


Position Description:

Virginia Supportive Housing is seeking a Full Time/2nd shift Desk Clerk in Richmond, VA.  The Desk Clerk is responsible for monitoring the front desk, performing all receptionist duties, and ensuring the security of the building and safety of the residents in the properties assigned in a specific geographic region.

 

Primary Duties:

In addition to the below duties, responsibilities, and physical/sensory requirements, the successful incumbent in this position demonstrates experience initiating and sustaining a high level of accountability resulting in positive outcomes, is mission-focused and demonstrates previous experience successfully collaborating with all levels of staff, volunteers, community, and board members.

MAJOR RESPONSIBILITIES AND DUTIES

  • Walk through inspection of all common areas including the grounds at onset of shift and record findings on shift report.
  • Review prior shift report with departing Desk Clerk.
  • Answer phone, direct calls, and take messages.
  • Be familiar with identity of all residents and respond to resident problems and emergencies as appropriate.
  • Check and monitor guest registration.
  • Collect rents, prepare bank deposits and do all assigned filing as well as other assigned property management tasks.
  • Monitor any unusual activities of residents and so note on the shift report and incident report. Respond appropriately. Refer to copy of Rules and Regulations for guidelines.
  • Complete information on work order, keep track of work orders, and handle emergency maintenance complaints appropriately.
  • On properties with video monitoring, carefully monitor cameras, note any suspicious activity and respond accordingly. Morning shift must examine video recordings from midnight to 8 am and report/document any incidents for the Property Manager.
  • Assist with quarterly inspections of all units in assigned properties.
  • Conduct move-in, including the review of rules and regulations and walk through inspection with new resident.
  • Assist with application process and resident file maintenance; process police reports and/or credit reports.
  • Assist with the preparation of the vacancy and delinquency reports.
  • Attend staff meetings and training as required
  • Performs other duties as assigned

 

Required Qualifications:

KNOWLEDGE, SKILLS AND ABILITIES

  • Exceptional interpersonal skills and human relation skills that positively benefits interaction with internal and external clientele.
  • A demonstrated ability to deal with residents, site personnel, regional support services staff, corporate office personnel, property managers, property owners, inspectors, volunteers, peers and supervisors.
  • Ability to exercise good judgment and self-control.
  • Good comprehension and communication skills, with the ability to listen to and understand information and ideas presented through verbal communication.
  • Enthusiasm, good attitude, trustworthiness, personal integrity and honesty.
  • Must be detailed oriented, able plan, prioritize, multi-task and meet deadlines in a past paced environment.
  • Appropriate level of administrative experience and skills.
  • Effective communication skills with employees at all levels.
  • Demonstrated ability to operate safely in the workplace, with experience in holding peers and direct reports accountable to safety standards.
  • Ability to work autonomously and understand when a superior needs to be involved in decision making.
  • Good decision making skills, with the ability to analyze information, evaluate results, and implement the best solution to solve problems or challenges.
  • Self-motivated, with a dedication to keeping up to date technically and applying new knowledge to your job.

QUALIFICATIONS

  • High school diploma or educational equivalent.
  • Knowledge of applicable federal and state housing laws preferred.
  • Must own or consistently have a vehicle available for use.
  • Computer skills, with working knowledge of the primary Microsoft Office programs
  • Knowledge of property management software: OneSite conventional and affordable, WCMS preferred, OR demonstrated or ability and desire to learn these programs.
  • Ability to successfully pass a background check and other pre-employment screening.

PHYSICAL REQUIREMENTS

  • Mobility, walking, climbing, sitting (for extended periods of time), standing, reaching, bending, lifting (minimum of 10 lbs), fine hand coordination, ability to read, write, listen and speak clearly, the ability to understand and follow written and oral instructions and directions, and ability to remain calm under pressure. Must be able to sit and/or stand for extended periods of time. Must be able to use computer, cell phone, monitor, mouse, and keyboard extensively.

 

No compensation specified



Position is Open until filled


Application Instructions:

Application Instructions:Please email resume and cover letter with salary requirements to jobs @ virginiasupportivehousing.org with “Desk Clerk – Stratford”in the subject line. No phone calls, please.


Full Position Details Download Application

Employment opportunities in Hampton Roads

Desk Clerk - 2nd Shift


Position Description:

Virginia Supportive Housing is seeking a Part Time 1st shift Desk Clerk in Chesapeake, VA (Saturday-Sunday). The Desk Clerk is responsible for monitoring the front desk, performing all receptionist duties, and ensuring the security of the building and safety of the residents in the properties assigned in a specific geographic region.

 

 

Primary Duties:

In addition to the below duties, responsibilities, and physical/sensory requirements, the successful incumbent in this position demonstrates experience initiating and sustaining a high level of accountability resulting in positive outcomes, is mission-focused and demonstrates previous experience successfully collaborating with all levels of staff, volunteers, community, and board members.

MAJOR RESPONSIBILITIES AND DUTIES

  • Walk through inspection of all common areas including the grounds at onset of shift and record findings on shift report.
  • Review prior shift report with departing Desk Clerk.
  • Answer phone, direct calls, and take messages.
  • Be familiar with identity of all residents and respond to resident problems and emergencies as appropriate.
  • Check and monitor guest registration.
  • Collect rents, prepare bank deposits and do all assigned filing as well as other assigned property management tasks.
  • Monitor any unusual activities of residents and so note on the shift report and incident report. Respond appropriately. Refer to copy of Rules and Regulations for guidelines.
  • Complete information on work order, keep track of work orders, and handle emergency maintenance complaints appropriately.
  • On properties with video monitoring, carefully monitor cameras, note any suspicious activity and respond accordingly. Morning shift must examine video recordings from midnight to 8 am and report/document any incidents for the Property Manager.
  • Assist with quarterly inspections of all units in assigned properties.
  • Conduct move-in, including the review of rules and regulations and walk through inspection with new resident.
  • Assist with application process and resident file maintenance; process police reports and/or credit reports.
  • Assist with the preparation of the vacancy and delinquency reports.
  • Attend staff meetings and training as required
  • Performs other duties as assigned

Required Qualifications:

KNOWLEDGE, SKILLS AND ABILITIES

  • Exceptional interpersonal skills and human relation skills that positively benefits interaction with internal and external clientele.
  • A demonstrated ability to deal with residents, site personnel, regional support services staff, corporate office personnel, property managers, property owners, inspectors, volunteers, peers and supervisors.
  • Ability to exercise good judgment and self-control.
  • Good comprehension and communication skills, with the ability to listen to and understand information and ideas presented through verbal communication.
  • Enthusiasm, good attitude, trustworthiness, personal integrity and honesty.
  • Must be detailed oriented, able plan, prioritize, multi-task and meet deadlines in a past paced environment.
  • Appropriate level of administrative experience and skills.
  • Effective communication skills with employees at all levels.
  • Demonstrated ability to operate safely in the workplace, with experience in holding peers and direct reports accountable to safety standards.
  • Ability to work autonomously and understand when a superior needs to be involved in decision making.
  • Good decision making skills, with the ability to analyze information, evaluate results, and implement the best solution to solve problems or challenges.
  • Self-motivated, with a dedication to keeping up to date technically and applying new knowledge to your job.

QUALIFICATIONS

  • High school diploma or educational equivalent.
  • Knowledge of applicable federal and state housing laws preferred.
  • Must own or consistently have a vehicle available for use.
  • Computer skills, with working knowledge of the primary Microsoft Office programs
  • Knowledge of property management software: OneSite conventional and affordable, WCMS preferred, OR demonstrated or ability and desire to learn these programs.
  • Ability to successfully pass a background check and other pre-employment screening.

PHYSICAL REQUIREMENTS

  • Mobility, walking, climbing, sitting (for extended periods of time), standing, reaching, bending, lifting (minimum of 10 lbs), fine hand coordination, ability to read, write, listen and speak clearly, the ability to understand and follow written and oral instructions and directions, and ability to remain calm under pressure. Must be able to sit and/or stand for extended periods of time. Must be able to use computer, cell phone, monitor, mouse, and keyboard extensively.

Compensation:

Commensurate with experience

Position is Open until filled


Application Instuctions:

Position is open until filled.

Application Instructions: Please email resume and cover letter with salary requirements to jobs @ virginiasupportivehousing.org with “PT Desk Clerk – Herons Landing” in the subject line. No phone calls, please.


Full Position Details Download Application (.docx)

Assistant Property Manager


Position Description:

Virginia Supportive Housing is seeking a full time Assistant Property Manager (APM) in Chesapeake, VA. The APM is responsible for assisting the Senior Property Manager in the supervision of all activities related to the Properties assigned in a specific geographic area. The APM is also part of the Management Team wherein residential supportive services staff and property management staff work together to ensure a safe and secure environment for all residents while helping individual residents to stay successfully housed and become more independent and self-sufficient. The APM also assists in the supervision of site staff.

Primary Duties:

In addition to the below duties, responsibilities, and physical/sensory requirements, the successful incumbent in this position demonstrates experience initiating and sustaining a high level of accountability resulting in positive outcomes, is mission-focused and demonstrates previous experience successfully collaborating with all levels of staff, volunteers, community, and board members.

MAJOR RESPONSIBILITIES AND DUTIES

Work with the Senior Property Manager on all activities necessary to accomplish their objectives to manage the properties. This may include assisting with rent collection, processing new applicants, assisting with legal proceedings and maintaining the budget.

  • Coordinate and assemble information for rent increase requests, including market comparables.
  • Assist in the maintenance of property management files to include property reports, invoices, current and former resident files.
  • Assist in the inspection of occupied and vacant units to insure cleanliness, safety and high quality maintenance.
  • Assist in the preparation for all desk and physical audits by government entities, regulators, funders and partners.
  • Work in coordinated effort with the other divisions in regards to: public inquiries, tours, volunteer activities, new development planning, and residential services program planning and implementation.
  • Other duties as assigned by the Property Manager and/ or Senior Property Manager.
  • Performs other duties as assigned

Required Qualifications:

KNOWLEDGE, SKILLS AND ABILITIES

  • Good human relation skills with a demonstrated ability to deal with residents, site personnel, regional support services staff, corporate office personnel, property managers, property owners, inspectors, volunteers, peers and supervisors.
  • Ability to exercise good judgment and self-control.
  • Good comprehension and communication skills, with the ability to listen to and understand information and ideas presented through verbal communication.
  • Enthusiasm, good attitude, trustworthiness, personal integrity and honesty.
  • Must be detailed oriented, able plan, prioritize, multi-task and meet deadlines in a past paced environment.
  • Appropriate level of supervisory and administrative experience and skills. Includes the ability to teach, train, mentor, evaluate and motivate staff.
  • Effective communication skills with employees at all levels.
  • Demonstrated ability to operate safely in the workplace, with experience in holding peers and direct reports accountable to safety standards.
  • Ability to work autonomously and understand when a superior needs to be involved in decision making.
  • Good decision making skills, with the ability to analyze information, evaluate results, and implement the best solution to solve problems or challenges.
  • Self motivated, with a dedication to keeping up to date technically, and applying new knowledge to your job.

QUALIFICATIONS

  • High school diploma or educational equivalent.
  • No less than three years of prior residential property management experience required.
  • Experience with Section Eight and Low Income Housing Tax Credits preferred.
  • Knowledge of applicable federal and state housing laws preferred.
  • Valid VA Driver’s License
  • Must own or consistently have a vehicle available for use.
  • Ability to successfully pass VSH insurance review.
  • Computer skills, with working knowledge of the primary Microsoft Office programs
  • Knowledge of property management software: OneSite conventional and affordable, WCMS preferred, OR demonstrated or ability and desire to learn these programs.
  • Ability to successfully pass a background check and other pre-employment screening

ADDITIONAL DESIRED QUALIFICATIONS

  • Registered Apartment Managers Certification
  • CPR and First Aid Certification

Physical and Sensory Requirements:

Mobility, walking, climbing, sitting, standing, reaching, bending, lifting (minimum of 10 lbs), fine hand coordination, ability to read, write, listen and speak clearly, the ability to understand and follow written and oral instructions and directions, ability to drive a vehicle and travel, and ability to remain calm under pressure. Must be able to sit and/or stand for extended periods of time. Must be able to use computer, cell phone, monitor, mouse, and keyboard extensively.

No compensation specified



Position is Open until filled


Application Instuctions:

Application Instructions: Please email resume and cover letter with salary requirements to jobs @ virginiasupportivehousing.org with “APM Crescent” in the subject line. No phone calls, please.


Full Position Details Download Application (.docx)

Support Services Specialist


Position Description:

Virginia Supportive Housing is seeking a full time Supportive Services Specialist in Hampton Roads, VA. This position functions as a collaborative team partner among VSH associates, reporting directly to the Programs Manager to address Client needs of VSH – serving low income and disabled people who may be experiencing homelessness and repeated incarcerations.

 

Primary Duties:

In addition to the below duties, responsibilities, and physical/sensory requirements, the successful incumbent in this position demonstrates experience initiating and sustaining a high level of accountability resulting in positive outcomes, is mission-focused and demonstrates previous experience successfully collaborating with all levels of staff, volunteers, community, and board members.

Duties/Responsibilities:

  • Effectively self-manages and collaborates with all levels of staff and clients with varying needs ensuring timely and efficient utilization of resources; preventing return to homelessness and incarcerations while ensuring adherence to organization and regulatory requirements; ensuring licensure compliance as well as business process improvement measures for quality assurance and self development as well as development of the organization
  • Provides case management expertise to include but not limited to assessments, treatment planning, supportive counseling, linking to community resources, monitoring progress, collaboration with other providers, and care coordination
  • Advocates for clients in court, may testify on behalf of the client and/or services, collaborates with law enforcement, public defenders, and department of corrections
  • Maintains information in each client’s EHR to include demographics, assessments, treatment plans, progress notes, and discharge summaries
  • Maintains compliance with required reporting, data entry and quality control
  • Assists with necessary outreach and engagement activities to include clients and their families, community providers, landlords and medical personnel
  • Participates in weekly staff meetings, scheduled supervision meetings, and other required meetings and/or trainings
  • Completes daily time sheets accurately to document time spent with clients and ensure that each grant-related activity is recorded correctly
  • Works with landlords, community services providers, and oversight entities to provide good customer service, ensure responsiveness of VSH client supportive services, and achieve high rates of housing stability and other consumer outcomes
  • Adheres to oversight entities’ regulations regarding paperwork and service delivery
  • Identifies individual client services needs through ongoing outreach, engagement, screening and assessment activities
  • Maintains sufficient contact with clients served to ensure engagement with client services; identifies emerging needs and promotes goal attainment
  • Assists clients with securing and maintaining entitlements and benefits through DSS and other income and disability support resources
  • Serves a key role in supporting clients, fundraising and overseeing and/or collaborating with volunteer initiatives as well as other cross-departmental needs in order to achieve overall success of the organization; identifies improvement opportunities and solutions impacting organization success.
  • Serves as key team representative, attending and participating in meetings building relationships for improved client services, fund raising, and supporting volunteerism
  • Serves on team which may encompass interviewing candidates and collaborating with others in determining best fit meeting VSH best practices as well as supporting ongoing team initiatives that focus on associate retention
  • Maintains, prepares and provides efficient reporting; may present and explain data and expertise to any level of staff, board, or community
  • Collaborates with other departments and outside partners effectively ensuring team- oriented client-centered focus as well as creating a safe and secure environment for clients, staff, and visitors; provides on-call coverage as necessary; advises supervisor and others as needed, ensuring adherence to best practices

Required Qualifications:

Knowledge, Skills and Abilities:

  • Bachelors’ degree in Human Services from appropriately accredited institution
  • Must have at least 1 year of demonstrated knowledge and experience in the field of direct services to individuals with low-income, physical disabilities, behavioral health and developmental disorders, and/or history of homelessness and incarcerations; establishing supportive trusting relationships with such clients, peers, and key partners, respecting rights and personal preferences
  • Knowledge of homeless and offender population and appropriate community resources, especially entitlement and housing resources
  • SOAR certification and experience strongly preferred
  • Knowledge of mental illness, substance abuse disorders, community resources, medication management, and recovery concepts
  • Certification in CPR and First Aid
  • Requires high level of organization skills, including attention to detail, planning, prioritizing, multi-tasking and meeting deadlines in a fast paced environment
  • Requires excellent communications skills including verbal, written, presentation and listening
  • Must exhibit high level of accountability and good decision making skills including the ability to analyze information, evaluate results and recommend/implement the best solutions to solve difficult problems or challenges, using good judgment when to include others/supervisors as needed
  • Must exhibit proven success working with change management and culture shifts, exhibiting day-to-day flexibility in handling multiple priorities and organization initiatives, maintaining accountability for achieving improved performance metrics ongoing while exhibiting a positive attitude even when challenging
  • Must demonstrate proven ability to collaborate effectively with volunteers, all levels of staff and key stakeholders throughout the organization, community and partner organizations
  • Must possess excellent computer skills including use of Microsoft Office
  • Must have be comfortable with development of self and others; effectively collaborating among interdisciplinary teams
  • Prior experience in a human services environment supported by grants required; knowledge of electronic health records/data management and Medicaid billing helpful
  • Must possess a high level of professionalism and must have proven experience successfully demonstrating the ability to maintain strict confidentiality as well as maintain a positive, collaborative, and supportive attitude
  • Frequent local travel and some occasional State-wide travel required, approx 10%
  • Valid Driver’s license
  • Must have access to a personal vehicle available for use in performing job functions
  • Must successfully pass VSH insurance review, including background check and other pre-employment screenings
  • Other duties as assigned

Physical and Sensory Requirements:

Mobility, walking, climbing, sitting, standing, reaching, bending, lifting (minimum of 10 lbs), fine hand coordination, ability to read, write, listen and speak clearly, the ability to understand and follow written and oral instructions and directions, ability to drive a vehicle and travel, and ability to remain calm under pressure. Must be able to sit and/or stand for extended periods of time. Must be able to use computer, cell phone, monitor, mouse, and keyboard extensively.

No compensation specified



Position is Open until filled


Application Instuctions:

Application Instructions: Please email resume and cover letter with salary requirements to jobs @ virginiasupportivehousing.org with “SSS – Housing First” in the subject line. No phone calls, please.


Full Position Details Download Application (.docx)

Desk Clerk - PT 2nd Shift Weekends


Position Description:

The Desk Clerk is responsible for monitoring the front desk, performing all receptionist duties, and ensuring the security of the building and safety of the residents in the properties assigned in a specific geographic region.

Primary Duties:

In addition to the below duties, responsibilities, and physical/sensory requirements, the successful incumbent in this position demonstrates experience  initiating and sustaining a high level of accountability resulting in positive outcomes, is mission-focused and demonstrates previous experience successfully collaborating with all levels of staff, volunteers, community, and board members.

MAJOR RESPONSIBILITIES AND DUTIES

  1. Walk through inspection of all common areas including the grounds at onset of shift and record findings on shift report.
  2. Review prior shift report with departing Desk Clerk.
  3. Answer phone, direct calls, and take messages.
  4. Be familiar with identity of all clients/residents/visitors and respond to non-emergency issues by addressing with your supervisor first for further direction.  In emergency situations related to health/risk/safety incidents, contact appropriate outside emergency resources (Fire/EMT/Police).  (Follow the Property Management and Supportive Services Coordination guidelines).  Follow employee handbook guidelines which provide that it is not appropriate to engage with clients/residents/visitors on a personal level.  This includes providing or receiving favors of any kind, (i.e., monetary, gifts, transportation, bill paying assistance, taking care of personal items/personal property, etc.) or sharing personal identifying information such as phone numbers and addresses or initiating introduction to friends and family members or engaging in personal activities with clients.
  5. Check and monitor guest registration.
  6. Collect rents, prepare bank deposits and do all assigned filing as well as other assigned property management tasks.
  7. Monitor any unusual activities of residents and so note on the shift report and incident report.  Respond appropriately.  Refer to copy of Rules and Regulations for guidelines.
  8. Complete information on work order, keep track of work orders, and handle emergency maintenance complaints appropriately.
  9. On properties with video monitoring, carefully monitor cameras, note any suspicious activity and respond accordingly.   Morning shift must examine video recordings from midnight to 8 am and report/document any incidents for the Property Manager.
  10. Assist with quarterly inspections of all units in assigned properties.
  11. Conduct move-in, including the review of rules and regulations and walk through inspection with new resident.
  12. Assist with application process and resident file maintenance; process police reports and/or credit reports.
  13. Assist with the preparation of the vacancy and delinquency reports.
  14. Attend staff meetings and training as required
  15. Performs other duties as assigned

Required Qualifications:

KNOWLEDGE, SKILLS AND ABILITIES

  • Exceptional interpersonal skills and human relation skills that positively benefits interaction with internal and external clientele.
  • A demonstrated ability to deal with residents, site personnel, regional support services staff, corporate office personnel, property managers, property owners, inspectors, volunteers, peers and supervisors.
  • Ability to exercise good judgment and self-control.
  • Good comprehension and communication skills, with the ability to listen to and understand information and ideas presented through verbal communication.
  • Enthusiasm, good attitude, trustworthiness, personal integrity and honesty.
  • Must be detailed oriented, able plan, prioritize, multi-task and meet deadlines in a past paced environment.
  • Appropriate level of administrative experience and skills.
  • Effective communication skills with employees at all levels.
  • Demonstrated ability to operate safely in the workplace, with experience in holding peers and direct reports accountable to safety standards.
  • Ability to work autonomously and understand when a superior needs to be involved in decision making.
  • Good decision making skills, with the ability to analyze information, evaluate results, and implement the best solution to solve problems or challenges.
  • Self-motivated, with a dedication to keeping up to date technically, and applying new knowledge to your job.

QUALIFICATIONS

  • High school diploma or educational equivalent.
  • Knowledge of applicable federal and state housing laws preferred.
  • Must own or consistently have a vehicle available for use.
  • Computer skills, with working knowledge of the primary Microsoft Office programs
  • Knowledge of property management software: OneSite conventional and affordable, WCMS preferred, OR demonstrated or ability and desire to learn these programs.
  • Ability to successfully pass a background check and other pre-employment screening.

 PHYSICAL REQUIREMENTS

  • Mobility, walking, climbing, sitting (for extended periods of time), standing, reaching, bending, lifting (minimum of 10 lbs), fine hand coordination, ability to read, write, listen and speak clearly, the ability to understand and follow written and oral instructions and directions, and ability to remain calm under pressure. Must be able to sit and/or stand for extended periods of time.  Must be able to use computer, cell phone, monitor, mouse, and keyboard extensively.

No compensation specified



Position is Open until filled


Application Instuctions:

Application Instructions:  Please email resume and cover letter with salary requirements to jobs@virginiasupportivehousing.org with “Desk Clerk Weekends – Gosnoldin the subject line.  No phone calls, please.


Full Position Details Download Application (.docx)

Desk Clerk - FT 2nd Shift Weekdays


Position Description:

The Desk Clerk is responsible for monitoring the front desk, performing all receptionist duties, and ensuring the security of the building and safety of the residents in the properties assigned in a specific geographic region.

Primary Duties:

  1. Walk through inspection of all common areas including the grounds at onset of shift and record findings on shift report.
  2. Review prior shift report with departing Desk Clerk.
  3. Answer phone, direct calls, and take messages.
  4. Be familiar with identity of all clients/residents/visitors and respond to non-emergency issues by addressing with your supervisor first for further direction.  In emergency situations related to health/risk/safety incidents, contact appropriate outside emergency resources (Fire/EMT/Police).  (Follow the Property Management and Supportive Services Coordination guidelines).  Follow employee handbook guidelines which provide that it is not appropriate to engage with clients/residents/visitors on a personal level.  This includes providing or receiving favors of any kind, (i.e., monetary, gifts, transportation, bill paying assistance, taking care of personal items/personal property, etc.) or sharing personal identifying information such as phone numbers and addresses or initiating introduction to friends and family members or engaging in personal activities with clients.
  5. Check and monitor guest registration.
  6. Collect rents, prepare bank deposits and do all assigned filing as well as other assigned property management tasks.
  7. Monitor any unusual activities of residents and so note on the shift report and incident report.  Respond appropriately.  Refer to copy of Rules and Regulations for guidelines.
  8. Complete information on work order, keep track of work orders, and handle emergency maintenance complaints appropriately.
  9. On properties with video monitoring, carefully monitor cameras, note any suspicious activity and respond accordingly.   Morning shift must examine video recordings from midnight to 8 am and report/document any incidents for the Property Manager.
  10. Assist with quarterly inspections of all units in assigned properties.
  11. Conduct move-in, including the review of rules and regulations and walk through inspection with new resident.
  12. Assist with application process and resident file maintenance; process police reports and/or credit reports.
  13. Assist with the preparation of the vacancy and delinquency reports.
  14. Attend staff meetings and training as required
  15. Performs other duties as assigned

Required Qualifications:

KNOWLEDGE, SKILLS AND ABILITIES

  • Exceptional interpersonal skills and human relation skills that positively benefits interaction with internal and external clientele.
  • A demonstrated ability to deal with residents, site personnel, regional support services staff, corporate office personnel, property managers, property owners, inspectors, volunteers, peers and supervisors.
  • Ability to exercise good judgment and self-control.
  • Good comprehension and communication skills, with the ability to listen to and understand information and ideas presented through verbal communication.
  • Enthusiasm, good attitude, trustworthiness, personal integrity and honesty.
  • Must be detailed oriented, able plan, prioritize, multi-task and meet deadlines in a past paced environment.
  • Appropriate level of administrative experience and skills.
  • Effective communication skills with employees at all levels.
  • Demonstrated ability to operate safely in the workplace, with experience in holding peers and direct reports accountable to safety standards.
  • Ability to work autonomously and understand when a superior needs to be involved in decision making.
  • Good decision making skills, with the ability to analyze information, evaluate results, and implement the best solution to solve problems or challenges.
  • Self-motivated, with a dedication to keeping up to date technically, and applying new knowledge to your job.

QUALIFICATIONS

  • High school diploma or educational equivalent.
  • Knowledge of applicable federal and state housing laws preferred.
  • Must own or consistently have a vehicle available for use.
  • Computer skills, with working knowledge of the primary Microsoft Office programs
  • Knowledge of property management software: OneSite conventional and affordable, WCMS preferred, OR demonstrated or ability and desire to learn these programs.
  • Ability to successfully pass a background check and other pre-employment screening.

 PHYSICAL REQUIREMENTS

  • Mobility, walking, climbing, sitting (for extended periods of time), standing, reaching, bending, lifting (minimum of 10 lbs), fine hand coordination, ability to read, write, listen and speak clearly, the ability to understand and follow written and oral instructions and directions, and ability to remain calm under pressure. Must be able to sit and/or stand for extended periods of time.  Must be able to use computer, cell phone, monitor, mouse, and keyboard extensively.

No compensation specified



Position is Open until filled


Application Instuctions:

Application Instructions:  Please email resume and cover letter with salary requirements to jobs@virginiasupportivehousing.org with “Desk Clerk – FT Gosnoldin the subject line.  No phone calls, please.


Full Position Details Download Application (.docx)

Contract Specialist - Part Time


Position Description:

Virginia Supportive Housing is seeking a Part Time Contract Specialist in the Hampton Roads, VA area.  This position will work remotely, 20-25 hours per week.  The Contract Specialist performs grant management tasks for a portfolio of government grants and contracts assigned by the Grants Manager. This position is responsible for research, application, communicating contract requirements, and coordinating with various departments for reporting.

 

Primary Duties:

MAJOR RESPONSIBILITIES AND DUTIES

·         Maintains a curated portfolio of grants and contracts selected by the Grants Manager

·         Develops and submits application and renewal packets for new and existing opportunities

·         Coordinates with Finance and Client Services to ensure appropriate spending of funds per contract requirements

·         Provides information to impacted VSH staff regarding changes in contracts including report requirements, regulatory changes, and spending needs

·         Works closely with the Data and Compliance team to identify, communicate, and meet contract data requirements and report parameters

·         Submits prepared contract outcome reports as required by grantors and management

·         Meets essential deadlines; demonstrating flexibility as to task and work schedule

·         Develops and maintains relationships with funders and addresses concerns that impact contract requirements and outcomes

·         Participates in Continuum of Care, VSH, and funder meetings as needed

 

 

Required Qualifications:

KNOWLEDGE, SKILLS AND ABILITIES

·         Excellent decision-making skills, with the proven ability to analyze information, evaluate results, and implement the best solution to solve problems or challenges

·         Must be detail-oriented and highly organized; able to plan, prioritize, multi-task and meet deadlines in a fast-paced environment

·         Ability to work autonomously and understand when a supervisor needs to be involved in decision making

·         Experience managing grants and contracts through all parts of the process:

o   Identifying needs, resources, appropriateness, and viability

o   Writing the contract with collaboration from stakeholders

o   Monitoring progress with spending and meeting contract requirements

o   Using program-level data from various sources for reporting

·         Good comprehension, verbal and written communication skills

·         Ability to lead and present data, concepts, and results in group meetings with coworkers, funders, and partner agencies

·         Experience with grant funding policies and procedures and applicable local, state, and federal regulations

QUALIFICATIONS

·         Excellent computer skills, with working knowledge of the primary Microsoft Office Suite

·         Minimum of a High School diploma and at least 2 years of related experience with grants and contracts in a government or non-profit setting

·         Experience in human services and HMIS a plus

·         Ability to successfully pass a background check and other pre-employment screening

·         Ability to operate a motor vehicle and travel up to 20% during business hours and < 5% overnight

·         Able to work remotely

 PHYSICAL REQUIREMENTS

Mobility, sitting, standing, reaching, bending, lifting (minimum of 10 lbs), fine hand coordination, ability to read and write, the ability to understand and follow written and oral instructions and directions, ability to travel, and ability to remain calm under pressure.  Must be able to sit and/or stand for extended periods of time.  Must be able to use computer, monitor, mouse, and keyboard extensively.

No compensation specified



Position is Open until filled


Application Instuctions:

Application Instructions:  Please email resume and cover letter with salary requirements to jobs @ virginiasupportivehousing.org with “Contract Specialist” in the subject line.  No phone calls, please.


Full Position Details Download Application (.docx)

Assistant Property Manager


Position Description:

The Assistant Property Manager is responsible for assisting the Property Manager and/ or the Senior Property Manager in the supervision of all activities related to the Properties assigned in a specific geographic area. The Assistant Property Manager is also part of the Management Team wherein residential supportive services staff and property management staff work together to ensure a safe and secure environment for all residents while helping individual residents to stay successfully housed and become more independent and self-sufficient.

The Assistant Property Manager also assists in the supervision of site staff. In addition to the below duties, responsibilities, and physical/sensory requirements, the successful incumbent in this position demonstrates experience  initiating and sustaining a high level of accountability resulting in positive outcomes, is mission-focused and demonstrates previous experience successfully collaborating with all levels of staff, volunteers, community, and board members.

 

Primary Duties:

In addition to the below duties, responsibilities, and physical/sensory requirements, the successful incumbent in this position demonstrates experience  initiating and sustaining a high level of accountability resulting in positive outcomes, is mission-focused and demonstrates previous experience successfully collaborating with all levels of staff, volunteers, community, and board members.

MAJOR RESPONSIBILITIES AND DUTIES

 

  • Work with the Property Manager and/ or the Senior Property Manager on all activities necessary to accomplish their objectives to manage the properties. This may include assisting with rent collection, processing new applicants, assisting with legal proceedings and maintaining the budget.
  • Coordinate and assemble information for rent increase requests, including market comparables.
  • Assist in the maintenance of property management files to include property reports, invoices, current and former resident files.
  • Assist in the inspection of occupied and vacant units to insure cleanliness, safety and high quality maintenance.
  • Assist in the preparation for all desk and physical audits by government entities, regulators, funders and partners.
  • Work in coordinated effort with the other divisions in regards to: public inquiries, tours, volunteer activities, new development planning, and residential services program planning and implementation.
  • Other duties as assigned by the Property Manager and/ or Senior Property Manager.
  • Performs other duties as assigned

Required Qualifications:

KNOWLEDGE, SKILLS AND ABILITIES

  • Good human relation skills with a demonstrated ability to deal with residents, site personnel, regional support services staff, corporate office personnel, property managers, property owners, inspectors, volunteers, peers and supervisors.
  • Ability to exercise good judgment and self-control.
  • Good comprehension and communication skills, with the ability to listen to and understand information and ideas presented through verbal communication.
  • Enthusiasm, good attitude, trustworthiness, personal integrity and honesty.
  • Must be detailed oriented, able plan, prioritize, multi-task and meet deadlines in a past paced environment.
  • Appropriate level of supervisory and administrative experience and skills. Includes the ability to teach, train, mentor, evaluate and motivate staff.
  • Effective communication skills with employees at all levels.
  • Demonstrated ability to operate safely in the workplace, with experience in holding peers and direct reports accountable to safety standards.
  • Ability to work autonomously and understand when a superior needs to be involved in decision making.
  • Good decision making skills, with the ability to analyze information, evaluate results, and implement the best solution to solve problems or challenges.
  • Self motivated, with a dedication to keeping up to date technically, and applying new knowledge to your job.

QUALIFICATIONS

  • High school diploma or educational equivalent.
  • No less than three years of prior residential property management experience required.
  • Experience with HUD Housing Programs (including but not limited to Section 8, 202, 811) and Low Income Housing Tax Credits preferred.
  • Knowledge of applicable federal and state housing laws preferred.
  • Valid VA Driver’s License
  • Must own or consistently have a vehicle available for use.
  • Ability to successfully pass VSH insurance review.
  • Computer skills, with working knowledge of the primary Microsoft Office programs
  • Knowledge of property management software: OneSite conventional and affordable, WCMS preferred, OR demonstrated or ability and desire to learn these programs.
  • Ability to successfully pass a background check and other pre-employment screening

ADDITIONAL DESIRED QUALIFICATIONS

  • Registered Apartment Managers Certification
  • CPR and First Aid Certification

Physical and Sensory Requirements:

Mobility, walking, climbing, sitting, standing, reaching, bending, lifting (minimum of 10 lbs), fine hand coordination, ability to read, write, listen and speak clearly, the ability to understand and follow written and oral instructions and directions, ability to drive a vehicle and travel, and ability to remain calm under pressure.  Must be able to sit and/or stand for extended periods of time.  Must be able to use computer, cell phone, monitor, mouse, and keyboard extensively.

No compensation specified



Position is Open until filled


Application Instuctions:

Application Instructions:  Please email resume and cover letter with salary requirements to jobs @ virginiasupportivehousing.org with “APM Herons” in the subject line.  No phone calls, please.


Full Position Details Download Application (.docx)

Employment opportunities in Charlottesville

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