Employment Opportunities

Everyday we make homelessness history at Virginia Supportive Housing. Our shared values include teamwork, compassion, respect and integrity in working with colleagues, residents, volunteers and our many community partners.

VSH is an Equal Opportunity Employer and maintains a drug-free workplace. If you are interested in employment at VSH and meet all minimum requirements, we encourage you to apply as directed in each job description below.


Employment opportunities in Central Virginia

Housing Development Assistant – FT, Exempt


Position Description:

Virginia Supportive Housing is seeking a Housing Development Assistant for our Richmond, VA office.  The Housing Development Assistant is responsible for performing a wide variety of administrative and office support activities for the Real Estate Development Department. These tasks include, but are not limited to, file management, assisting with funding applications, and assisting with the successful closing of tax credit equity transactions to facilitate the successful completion of multifamily projects. The Housing Development Assistant works under the supervision of the Director of Housing Development.

In addition to the below duties, responsibilities, and physical/sensory requirements, the successful incumbent in this position demonstrates experience  initiating and sustaining a high level of accountability resulting in positive outcomes, is mission-focused and demonstrates previous experience successfully collaborating with all levels of staff, volunteers, community, and board members.

Primary Duties:

  • Assist with real estate transactions and closings.
  • Provide support during closings to include taking notes during conference calls, tracking document exchanges and circulating meeting minutes and checklists as needed.
  • Assist with contract and legal document review and track comments.
  • Assist with grant and funding applications including support letters, market comparables, site photographs and project narratives.
  • Prepare and distribute funding reports according to funder’s schedule.
  • Prepare quarterly project reports for partners.
  • Assist with property due diligence, including engaging third party contractors, such as environmental consultants, appraisers, realtors and attorneys.
  • Provide support during construction bids, including attending the pre-construction conference, tracking bid changes and accepting bids.
  • Maintain and ensure distribution of maintenance and warranty manuals and track warranty requests.
  • In coordination with the Housing Development Officer, ensure that all closeout procedures are completed to move project to property management.
  • Assist with the resident relocation process during rehabs, including training managers, conducting resident meetings, processing relocation claim requests, tracking required documentation, etc.
  • Record, compile, transcribe, and distribute minutes of meetings.
  • Handle FedEx shipments, outside printing requests and courier needs.
  • Pick up and drop off documents and obtain required signatures.
  • Maintain electronic and hard copy filing system.
  • Schedule and coordinate meetings, appointments and travel arrangements.
  • Attend agency sponsored training events and travel when necessary to attend such functions.
  • Travel when required to do so to perform the above-listed tasks.
  • Other duties as assigned by the Director of Real Estate Development.

Required Qualifications:

Knowledge, Skills, and Abilities:

  • Knowledge and proficiency using Microsoft Office products including Excel, Word, PowerPoint and Outlook.
  • Good organizational, writing and verbal skills.
  • Ability to work independently and with a team of committed professionals.
  • PREFERRED: Basic knowledge of real estate development and finance.
  • Valid driver’s license required for travel duties.

Education and/ or Experience:

  • Bachelor’s degree or equivalent combination of education and experience is required.
  • A Notary Public designation, licensed by the Commonwealth of Virginia.

Physical and Sensory Requirements:

Mobility, walking, climbing, sitting, standing, reaching, bending, lifting (minimum of 10 lbs), fine hand coordination, ability to read, write, listen and speak clearly, the ability to understand and follow written and oral instructions and directions, ability to drive a vehicle and travel, and ability to remain calm under pressure.  Must be able to sit and/or stand for extended periods of time. Must be able to use computer, cell phone, monitor, mouse, and keyboard extensively.

Compensation:

Compensation commensurate with experience.

Position is Open until filled


Application Instructions:

Please email resume and cover letter with salary requirements to jobs@virginiasupportivehousing.org with “Housing Development Assistant – Richmond” in the subject line. No phone calls please.


Full Position Details Download Application (.docx)

SSVF Housing Specialist


Position Description:

The Housing Specialist assists Veterans in VSH’s Supportive Services for Veteran Families (SSVF) program with securing and maintaining permanent housing utilizing a housing first approach. As a part of the SSVF team, the Housing Specialist uses his/her expertise in landlord/tenant laws, Fair Housing and mainstream housing resources to actively assist Veterans who are homeless and/or at risk of losing their housing.  In addition to the below duties, responsibilities, and physical/sensory requirements, the successful incumbent in this position demonstrates experience initiating and sustaining a high level of accountability resulting in positive outcomes, is mission-focused and demonstrates previous experience successfully collaborating with all levels of staff, volunteers, community, and board members.

Primary Duties:

  • Complete a thorough housing barrier assessment, budget and action plan for each program participant.
  • Assist participants with locating and securing permanent housing
  • Calculate housing affordability and conduct habitability and lead-based paint inspections
  • Coordinate with SSVF Case Managers on a regular basis regarding program participants
  • Enter and exit participants in HCIS as appropriate and in compliance with HUD guidelines
  • Coordinate and submit financial assistance payment requisitions
  • Actively outreach and recruit landlords and maintain an outreach log
  • Collaborate with landlords and participants when there is a housing related issue
  • Maintain up to date information on property contact information and application processes and following up with HQS inspection reports.
  • Other duties as assigned

Required Qualifications:

  • HQS inspection certification or ability to earn within 2 months of employment is required
  • Housing Counseling certification or ability to earn within 1 year of employment is required
  • Knowledge of Fair Housing laws and landlord/tenant law is required
  • Good interpersonal skills
  • Effective oral and written communication skills
  • Must be detail oriented and able to plan, prioritize, multi-task and meet deadlines
  • Computer skills, with working knowledge of the primary Microsoft Office programs
  • Valid VA Driver’s license
  • Must have a vehicle available for use
  • Ability to successfully pass VSH insurance review
  • Ability to successfully pass a background check and other pre-employment screening
  • Bachelor’s degree preferred or related skills and experience, with at least one year of experience working with low-income and/or homeless adults
  • Experience with HUD VASH vouchers preferred
  • Knowledge of the Veterans Service System as well as the military culture strongly preferred

Physical and Sensory Requirements:

Mobility, walking, climbing, sitting, standing, reaching, bending, lifting (minimum of 10 lbs), fine hand coordination, ability to read, write, listen and speak clearly, the ability to understand and follow written and oral instructions and directions, ability to drive a vehicle and travel, and ability to remain calm under pressure.  Must be able to sit and/or stand for extended periods of time. Must be able to use computer, cell phone, monitor, mouse, and keyboard extensively

Compensation:

Compensation commensurate with experience.

Position is Open until filled


Application Instructions:

Please email resume and cover letter with salary requirements to jobs@virginiasupportivehousing.org with Housing Specialist in the subject line. No phone calls please


Full Position Details Download Application (.docx)

Desk Clerk - FT, 2nd Shift - NCH-N


Position Description:

Virginia Supportive Housing is seeking a Full Time 2 nd shift Desk Clerk in Richmond, VA. The
Desk Clerk is responsible for monitoring the front desk, performing all receptionist duties, and
ensuring the security of the building and safety of the residents in the properties assigned in a
specific geographic region. In addition to the below duties, responsibilities, and
physical/sensory requirements, the successful incumbent in this position demonstrates
experience initiating and sustaining a high level of accountability resulting in positive outcomes,
is mission-focused and demonstrates previous experience successfully collaborating with all
levels of staff, volunteers, community, and board members.

Primary Duties:

Major Responsibilities and Duties:

1. Walk through inspection of all common areas including the grounds at onset of shift and
record findings on shift report.
2. Review prior shift report with departing Desk Clerk.
3. Answer phone, direct calls, and take messages.
4. Be familiar with identity of all residents and respond to resident problems and
emergencies as appropriate.
5. Check and monitor guest registration.
6. Collect rents, prepare bank deposits and do all assigned filing as well as other assigned
property management tasks.
7. Monitor any unusual activities of residents and so note on the shift report and incident
report. Respond appropriately. Refer to copy of Rules and Regulations for guidelines.
8. Complete information on work order, keep track of work orders, and handle emergency
maintenance complaints appropriately.
9. On properties with video monitoring, carefully monitor cameras, note any suspicious
activity and respond accordingly. Morning shift must examine video recordings from
midnight to 8 am and report/document any incidents for the Property Manager.
10. Assist with quarterly inspections of all units in assigned properties.
11. Conduct move-in, including the review of rules and regulations and walk through
inspection with new resident.
12. Assist with application process and resident file maintenance; process police reports
and/or credit reports.
13. Assist with the preparation of the vacancy and delinquency reports.
14. Attend staff meetings and training as required
15. Performs other duties as assigned

Required Qualifications:

Knowledge, Skills and Abilities:

  • Exceptional interpersonal skills and human relation skills that positively benefits
    interaction with internal and external clientele.
  • A demonstrated ability to deal with residents, site personnel, regional support services staff, corporate office personnel, property managers, property owners, inspectors, volunteers, peers and supervisors.
  • Ability to exercise good judgment and self-control.
  • Good comprehension and communication skills, with the ability to listen to and understand information and ideas presented through verbal communication.
  • Enthusiasm, good attitude, trustworthiness, personal integrity and honesty.
  • Must be detailed oriented, able plan, prioritize, multi-task and meet deadlines in a past paced environment.
  • Appropriate level of administrative experience and skills.
  • Effective communication skills with employees at all levels.
  • Demonstrated ability to operate safely in the workplace, with experience in holding peers and direct reports accountable to safety standards.
  • Ability to work autonomously and understand when a superior needs to be involved in decision making.
  • Good decision making skills, with the ability to analyze information, evaluate results, and implement the best solution to solve problems or challenges.
  • Self-motivated, with a dedication to keeping up to date technically and applying new knowledge to your job.

Qualifications:

  • High school diploma or educational equivalent.
  • Knowledge of applicable federal and state housing laws preferred.
  • Must own or consistently have a vehicle available for use.
  • Computer skills, with working knowledge of the primary Microsoft Office programs
  • Knowledge of property management software: OneSite conventional and affordable, WCMS preferred, OR demonstrated or ability and desire to learn these programs.
  • Ability to successfully pass a background check and other pre-employment screening.

Physical Requirements:

Mobility, walking, climbing, sitting (for extended periods of time), standing, reaching,
bending, lifting (minimum of 10 lbs), fine hand coordination, ability to read, write, listen
and speak clearly, the ability to understand and follow written and oral instructions and
directions, and ability to remain calm under pressure. Must be able to sit and/or stand
for extended periods of time. Must be able to use computer, cell phone, monitor, mouse,
and keyboard extensively.

Compensation:

Compensation commensurate with experience.

Position is Open until filled


Application Instructions:

Please email resume and cover letter with salary requirements to jobs@virginiasupportivehousing.org with “Desk Clerk – NCH/Richmond” in the subject line. No phone calls, please.


Full Position Details Download Application (.docx)

Supportive Services Specialist, FT, Non Exempt: SSVF Program


Position Description:

The Supportive Services Specialist -SSVF provides direct services in assessing the needs of clients who are homeless or at-risk of homelessness and referring, linking, and monitoring the effectiveness of community services in order to improve housing stability and quality of life. In addition to the below duties, responsibilities, and physical/sensory requirements, the successful incumbent in this position demonstrates experience initiating and sustaining a high level of accountability resulting in positive outcomes, is mission-focused and demonstrates previous experience successfully collaborating with all levels of staff, volunteers, community, and board members.

Primary Duties:

MAJOR RESPONSIBILITIES AND DUTIES

  1. Provide housing stabilization case management services to program participants to include developing an individualized housing support plan with goals, objectives and time-frames, and to coordinate those services with other community providers as needed.
  2. Work with landlords, community services providers, and oversight entities to provide good customer service, ensure responsiveness of VSH supportive services, and achieve high rates of housing stability and other consumer outcomes.
  3. Adhere to oversight entities’ regulations regarding paperwork and service delivery.
  4. Identify individual services needs through ongoing outreach, engagement, screening and assessment activities.
  5. Maintain sufficient contact with persons served to ensure engagement with services, ability to identify emerging needs, and to promote goal attainment.
  6. Assist individuals with securing and maintaining entitlements and benefits through the Veterans Administration or other mainstream income support resources.
  7. Collaborate to assist individuals with developing financial literacy skills. Ensure follow up with budgeting, savings, and credit/debt management goals.
  8. Assist individuals with securing and maintaining employment.
  9. Performs other duties as assigned.

Required Qualifications:

KNOWLEDGE, SKILLS AND ABILITIES

QUALIFICATIONS

  • Bachelor’s degree in human services and at least one year of direct service experience with individuals with low-incomes, disabilities, and/or histories of homelessness.
  • Knowledge of homeless population and appropriate community resources, especially entitlement and housing resources. Knowledge and experience with services for Veterans strongly preferred.
  • Knowledge of mental illness, substance abuse disorders, community resources, medication management, and recovery concepts.
  • Must have or obtain certifications in CPR and First Aid.
  • Skills in establishing supportive trusting relationships with persons experiencing homelessness and respect for their rights and personal preferences.
  • Must be detail-oriented and highly organized; able to plan, prioritize, multi-task and meet deadlines in a fast paced environment.
  • Knowledge of Veteran Service System as well as the military culture strongly preferred.
  • Must be able to work well with people, including underserved and/or special needs populations.
  • Ability to interact in a professional manner with program participants, peers, supervisors and collateral agencies required.
  • Excellent oral and written communication skills.
  • Ability to exercise good judgment and self-control.
  • Good comprehension and communication skills, with the ability to listen to and understand information and ideas presented through verbal communication.
  • Enthusiasm, good attitude, trustworthiness, personal integrity and honesty.
  • Demonstrated ability to operate safely in the workplace, with experience in holding peers accountable to safety standards.
  • Ability to work autonomously and understand when a supervisor needs to be involved in decision making.
  • Good decision making skills, with the ability to analyze information, evaluate results, and implement the best solution to solve problems or challenges.
  • Self- motivated, with a dedication to keeping up to date technically, and applying new knowledge to the job.
  • Computer skills, with working knowledge of the primary Microsoft Office programs.
  • Valid VA Driver’s license.
  • Must have a vehicle available for use.
  • Ability to successfully pass VSH insurance review.
  • Ability to successfully pass a background check and other pre-employment screening. 

Physical and Sensory Requirements

Mobility, walking, climbing, sitting, standing, reaching, bending, lifting (minimum of 10 lbs), fine hand coordination, ability to read, write, listen and speak clearly, the ability to understand and follow written and oral instructions and directions, ability to drive a vehicle and travel, and ability to remain calm under pressure. Must be able to sit and/or stand for extended periods of time. Must be able to use computer, cell phone, monitor, mouse, and keyboard extensively.

No compensation specified



Position is Open until filled


Full Position Details Download Application (.docx)

Housing Case Manager- Richmond/Charlottesville


Position Description:

The Housing Case Manager assists Veterans in VSH’s Supportive Services for Veteran Families (SSVF) program in the Greater Richmond and Charlottesville area Continuums of Care (CoC) with securing and maintaining permanent housing utilizing a Housing First approach. The Housing Case Manager provides direct services in assessing the needs of clients who are homeless or at-risk of homelessness and referring, linking, and monitoring the effectiveness of community services in order to improve housing stability and quality of life. The Case Manager administers the operation of the Supportive Services for Veteran Families (SSVF) Program. These duties include oversight of the eligibility and screening process of very low-income veteran families, reviewing and accepting applications of eligible families and providing counseling to assist families in establishing a plan to obtain and retain self-sufficiency. In addition to the below duties, responsibilities, and physical/sensory requirements, the successful incumbent in this position demonstrates experience initiating and sustaining a high level of accountability resulting in positive outcomes, is mission-focused and demonstrates previous experience successfully collaborating with all levels of staff, volunteers, community, and board members.

Primary Duties:

  • Provide housing stabilization case management services to program participants to include developing an individualized housing support plan with goals, objectives and timeframes, and coordinating those services with other community providers as needed.
  • Complete a thorough housing barrier assessment, budget and action plan for each program participant.
  • Meet regularly with other housing location providers to ensure effective coordination of landlord outreach, retention and recognition activities.
  • Develop and maintain professional relationships with housing providers including realty brokers/agencies, private landlords, public housing authorities, social services and government agencies and other stakeholders to enhance service delivery.
  • Attend training and conferences as needed to maintain certifications and keep abreast of housing laws and issues.
  • Assist participants with zero or low income and a challenging criminal and credit history in locating and securing permanent housing.
  • Calculate housing affordability and conduct habitability and lead-based paint inspections.
  • Enter and exit participants in HCIS as appropriate and in compliance with HUD guidelines.
  • Coordinate and submit financial assistance payment requisitions.
  • Assist individuals with securing and maintaining employment in order to increase income for long term housing stability.
  • Collaborate with landlords and participants when there is a housing related issue.
  • Maintain up to date information on property contact information and application processes and following up with HQS and/or Habitability Inspection reports.
  • Other duties as assigned.

Required Qualifications:

Qualifications:

  • Bachelor’s degree preferred or related skills and experience, with at least one year of experience working with low-income and/or homeless adults.
  • HQS inspection certification or ability to earn within two months of employment is required.
  • Knowledge of Fair Housing laws and landlord/tenant law is required.
  • Good interpersonal skills.
  • Effective oral and written communication skills.
  • Must be detail oriented and able to plan, prioritize, multi-task and meet deadlines.
  • Computer skills, with working knowledge of the primary Microsoft Office programs.
  • Valid VA Driver’s license; must have a vehicle available for use.
  • Ability to successfully pass VSH insurance review.
  • Ability to successfully pass a background check and other pre-employment screening.
  • Experience with HUD VASH vouchers preferred.
  • Knowledge of the Veterans Service System as well as the military culture strongly preferred.

PHYSICAL AND SENSORY REQUIREMENTS:

Mobility, walking, climbing, sitting, standing, reaching, bending, lifting (minimum of 10 lbs), fine hand coordination, ability to read, write, listen and speak clearly, the ability to understand and follow written and oral instructions and directions, ability to drive a vehicle and travel, and ability to remain calm under pressure. Must be able to sit and/or stand for extended periods of time. Must be able to use computer, cell phone, monitor, mouse, and keyboard extensively

No compensation specified



Position is Open until filled


Application Instructions:

Compensation: Compensation commensurate with experience.

Position is Open until filled

Application Instructions:  Please email resume and cover letter with salary requirements to jobs@virginiasupportivehousing.org with “Housing Case Manager Richmond/Charlottesville” in the subject line.  No phone calls, please.


Full Position Details Download Application (.docx)

Housing Navigator


Position Description:

The Housing Navigator assists Veterans in VSH’s Supportive Services for Veteran Families (SSVF) program in the VSH Greater Richmond Continuum of Care (CoC) location with securing and maintaining permanent housing utilizing a Housing First approach. As a part of the SSVF team, the Housing Navigator uses his/her expertise in landlord/tenant laws, Fair Housing and mainstream housing resources to actively assist Veterans who are homeless and/or at risk of losing their housing. In addition to the below duties, responsibilities, and physical/sensory requirements, the successful incumbent in this position demonstrates experience initiating and sustaining a high level of accountability resulting in positive outcomes, is mission-focused and demonstrates previous experience successfully collaborating with all levels of staff, volunteers, community, and board members.

 

Primary Duties:

Primary Duties:

  • Complete a thorough housing barrier assessment, budget and action plan for each program participant.
  • Meet regularly with other housing location providers to ensure effective coordination of landlord outreach, retention and recognition activities.
  • Develop and maintain professional relationships with housing providers including realty brokers/agencies, private landlords, public housing authorities, social services and government agencies and other stakeholders to enhance service delivery.
  • Attend training and conferences as needed to maintain certifications and keep abreast of housing laws and issues.
  • Prepare clients for interviews with housing providers, including assisting them with completing rental applications.
  • Negotiate lease terms on behalf of clients including monthly rent, security deposit, length of lease, etc.
  • Assist participants with zero or low income, with a challenging criminal and credit history to locate and secure permanent housing
  • Calculate housing affordability and conduct habitability and lead-based paint inspections
  • Coordinate with SSVF Housing Case Managers on a regular basis regarding program participants and assist with housing search when needed.
  • Enter and exit participants in HCIS as appropriate and in compliance with HUD guidelines
  • Coordinate and submit financial assistance payment requisitions
  • Actively outreach and recruit landlords and maintain an outreach log
  • Collaborate with landlords and participants when there is a housing related issue
  • Maintain up to date information on property contact information and application processes and following up with HQS and/or Habitability Inspection reports.
  • Other duties as assigned.

Required Qualifications:

Qualifications:

  • HQS inspection certification or ability to earn within 2 months of employment is required
  • Knowledge of Fair Housing laws and landlord/tenant law is required
  • Good interpersonal skills
  • Effective oral and written communication skills
  • Must be detail oriented and able to plan, prioritize, multi-task and meet deadlines
  • Computer skills, with working knowledge of the primary Microsoft Office programs
  • Valid VA Driver’s license
  • Must have a vehicle available for use
  • Ability to successfully pass VSH insurance review
  • Ability to successfully pass a background check and other pre-employment screening
  • Bachelor’s degree preferred or related skills and experience, with at least one year of experience working with low-income and/or homeless adults
  • Experience with HUD VASH vouchers preferred
  • Knowledge of the Veterans Service System as well as the military culture strongly preferred

Physical and Sensory Requirements:

Mobility, walking, climbing, sitting, standing, reaching, bending, lifting (minimum of 10 lbs), fine hand coordination, ability to read, write, listen and speak clearly, the ability to understand and follow written and oral instructions and directions, ability to drive a vehicle and travel, and ability to remain calm under pressure. Must be able to sit and/or stand for extended periods of time. Must be able to use computer, cell phone, monitor, mouse, and keyboard extensively.

No compensation specified



Position is Open until filled


Application Instructions:

Compensation: Compensation commensurate with experience.

Position is Open until filled

Application Instructions: Please email resume and cover letter with salary requirements to jobs @ virginiasupportivehousing.org with “Housing Navigator-SSVF” in the subject line. No phone calls, please.


Full Position Details Download Application (.docx)

Maintenance Supervisor


Position Description:

The Maintenance Supervisor is responsible for the cleanliness and basic maintenance of all properties to include custodial work, apartment turnovers, the grounds, basic maintenance, such as carpentry, basic plumbing, electrical repair and preventive maintenance. The Maintenance Supervisor is also responsible for supervising other VSH maintenance personnel. The Maintenance Supervisor reports to the Senior Property Manager.  In addition to the below duties, responsibilities, and physical/sensory requirements, the successful incumbent in this position demonstrates experience  initiating and sustaining a high level of accountability resulting in positive outcomes, is mission-focused and demonstrates previous experience successfully collaborating with all levels of staff, volunteers, community, and board members.

 

Qualifications:

Physical and Sensory Requirements:

Mobility, walking, climbing, sitting, standing, reaching, bending, lifting (minimum of 10 lbs), fine hand coordination, ability to read, write, listen and speak clearly, the ability to understand and follow written and oral instructions and directions, ability to drive a vehicle and travel, and ability to remain calm under pressure.  Must be able to sit and/or stand for extended periods of time.  Must be able to use computer, cell phone, monitor, mouse, and keyboard extensively.

 

C

Primary Duties:

 

 

Required Qualifications:

  • High school diploma or educational equivalent.
  • HVAC (CFC) Certification required
  • Minimum three years experience in building maintenance.
  • Valid VA Driver’s License
  • Must own or consistently have a vehicle available for use.
  • Ability to successfully pass VSH insurance review.
  • Must have or own tools required to complete assigned duties
  • Ability to successfully pass a background check and other pre-employment screening

 

 

Preferred Qualifications:

  • OSHA Certification
  • Property Management Experience
  • Supervisory Experience

Compensation:

Compensation commensurate with experience.

Position is Open until filled


Application Instructions:

Position is open until filled.

Application Instructions:  Please email resume and cover letter with salary requirements to jobs@virginiasupportivehousing.org with “Maintenance Supervisor – Richmond” in the subject line.  No phone calls please.


Full Position Details Download Application (.docx)

Janitor/Custodian - Full Time


Position Description:

The Janitor is responsible for the cleanliness of all properties to include custodial work, apartment turnovers, and the grounds assigned in a specific geographic region. In addition to the below duties, responsibilities, and physical/sensory requirements, the successful incumbent in this position demonstrates experience  initiating and sustaining a high level of accountability resulting in positive outcomes, is mission-focused and demonstrates previous experience successfully collaborating with all levels of staff, volunteers, community, and board members.

 

 

 

 

Primary Duties:

  1. Sweep and mop all floors and stairways.
  2. Clean buildings (to include staff offices and common areas) by emptying trash, sweeping, and cleaning surfaces.
  3. Use cleaning solutions to remove stains and clean surfaces.
  4. Clean windows, glass partitions, and mirrors, using soapy water or other cleaners, sponges, and squeegees.
  5. Dust furniture and scrub surfaces clean.
  6. Apply wax to coat floors and buff.
  7. Apply sealant to floors.
  8. Clean and service restrooms with mops and disinfectants.
  9. Move heavy equipment and furniture.
  10. Identify and report possible repairs.
  11. Maintain grounds by cleaning up all debris on sidewalks and removing litter.
  12. Clean vacant units
  13. Any other janitorial tasks delegated to you by the maintenance supervisor.

Required Qualifications:

  • High school diploma or educational equivalent.
  • Ability to successfully pass a background check and other pre-employment screening
  • Good human relation skills with a demonstrated ability to deal with residents, site personnel, regional support services staff, corporate office personnel, property managers, property owners, inspectors, volunteers, peers and supervisors.
  • Ability to exercise good judgment and self-control.
  • Good comprehension and communication skills, with the ability to listen to and understand information and ideas presented through verbal communication.
  • Enthusiasm, good attitude, trustworthiness, personal integrity and honesty.
  • Good attention to detail, with an ability to plan, prioritize, multi-task and meet deadlines in a past paced environment.
  • Effective communication skills with employees at all levels.
  • Demonstrated ability to operate safely in the workplace, with experience in holding peers and direct reports accountable to safety standards.
  • Ability to work autonomously and understand when a superior needs to be involved in decision making.
  • Good decision making skills, with the ability to analyze information, evaluate results, and implement the best solution to solve problems or challenges.
  • Self motivated, with a dedication to keeping up to date technically, and applying new knowledge to your job.

ESSENTIAL PHYSICAL REQUIREMENTS

Mobility, walking, climbing stairs and ladders, sitting, standing, reaching, bending, lift and carry, kneel, stretch, squat, (minimum of 10 lbs up to 60 lbs), fine hand coordination, ability to read, write, listen and speak clearly, the ability to understand and follow written and oral instructions and directions, ability to drive a vehicle and travel, and ability to remain calm under pressure.

Compensation:

Commensurate with exzperience

Position is Open until filled


Application Instructions:

Position is Open until filled

Application Instructions:  Please email resume and cover letter with salary requirements to jobs@virginiasupportivehousing.org with Janitor in the subject line.    No phone calls, please.


Full Position Details Download Application (.docx)

Intake Coordinator


Position Description:

Virginia Supportive Housing is seeking an Intake Coordinator for our SSVF program.  The Supportive Services for Veteran Families (SSVF) program is an initiative funded by the Veterans Administration to prevent and end veteran homelessness. Virginia Supportive Housing (VSH) administers the largest and longest-running SSVF program in Virginia. The aim of the program is to promote rapid access to permanent housing for Veterans experiencing homelessness and to prevent veterans who are unstably housed from losing their housing. SSVF provides a short-term, intense period of case management to link families to benefits and provide temporary financial assistance to achieve housing stability. SSVF is a collaborative effort with other organizations in the community and participates in the Metro Richmond, Petersburg Tri-Cities and Charlottesville Continuums of Care.

 

In addition to the below duties, responsibilities, and physical/sensory requirements, the successful incumbent in this position demonstrates experience  initiating and sustaining a high level of accountability resulting in positive outcomes, is mission-focused and demonstrates previous experience successfully collaborating with all levels of staff, volunteers, community, and board members.

 

 

 

 

 

 

Primary Duties:

  • Maintain and update the Vetlink spreadsheet for homeless veterans
  • Collaborate with other agency representatives on veteran services and maintain a log of all contacts
  • Provide liaison services between agencies to ensure our collaborative partners have the needed information to provide and/or coordinate veteran services
  • Distribute weekly emails requesting updates and sharing relevant news about pertaining to Vetlink
  • Conduct screenings, initial interviews, and assessments with veterans seeking services at HPE on Tuesdays from 9-12
  • Distribute the required client surveys for veterans who have enrolled and exited from the SSVF program
  • Assess own learning needs, develop and implement plan for professional growth by participating in needed trainings, webinars, and conferences to enhance understanding of services, disabilities, fair housing and other relevant topics
  • Receive incoming agency phone calls for VSH and, when appropriate, complete initial prescreening and referral for the relevant program
  • Develop and update appropriate referral lists and contacts for key areas of need including, but not limited to, mortgage assistance, rent assistance, utilities assistance, shelter, and financial assistance.
  • Make appropriate referrals to community resources in a kind, professional, and supportive manner
  • Develop and maintain accurate call and referral logs for all incoming calls
  • Assess potential client needs, schedule appointments, and refer those requesting assistance or services
  • Attend supervision meetings with supervisor as scheduled
  • Maintain all necessary paperwork in compliance with the VA and all funding sources
  • Adheres to VA and other funder regulations regarding paperwork and service delivery
  • Monitor, update, and inform supervisor regarding effectiveness of agency program
  • Other duties and responsibilities as assigned. 

Required Qualifications:

  • High school diploma or educational equivalentSome experience working with individuals with low incomes, disabilities, and/or histories of homelessness
  • Knowledge of Veteran Service System as well as the military culture strongly preferred
  • Knowledge of mental illness, substance abuse disorders, community resources, medication management, and recovery concepts preferred
  • Ability to operate a multi-line phone system in a high call volume environment
  • Excellent communication skills
  • Good customer service skills with a demonstrated ability to deal with individuals who are experiencing a housing and/or mental health crisis
  • Effective interpersonal skills with employees at all levels
  • Detailed-oriented with the ability to plan, prioritize, multi-task, and meet deadlines in a fast-paced environment
  • Enthusiastic, trustworthy, and honest with a positive attitude and good moral compass
  • Ability to work autonomously and demonstrate use of good judgment to know when the supervisor must be involved in a decision
  • Bilingual abilities are a plus
  • Must have or obtain certifications in CPR and First Aid.
  • Skills in establishing supportive trusting relationships with persons experiencing homelessness and respect for their rights and personal preferences.
  • Excellent oral and written communication skills.
  • Computer skills, with working knowledge of the primary Microsoft Office programs
  • Ability to collaborate effectively with volunteers, other departments, and key stakeholders within the organization, community and partner organizations.
  • Valid VA Driver’s license
  • Must have a vehicle available for use
  • Ability to successfully pass VSH insurance review
  • Ability to successfully pass a background check and other pre-employment screening

PHYSICAL AND SENSORY REQUIREMENTS

Mobility, walking, climbing, sitting, standing, reaching, bending, lifting (minimum of 10 lbs), fine hand coordination, ability to read, write, listen and speak clearly, the ability to understand and follow written and oral instructions and directions, ability to drive a vehicle and travel, and ability to remain calm under pressure.  Must be able to sit and/or stand for extended periods of time.  Must be able to use computer, cell phone, monitor, mouse, and keyboard extensively.

No compensation specified



Position is Open until filled


Application Instructions:

Position is Open until filled.

Application Instructions:  Please email resume and cover letter with salary requirements to jobs @ virginiasupportivehousing.org with “Intake Coordinator” in the subject line.  No phone calls, please.


Full Position Details Download Application (.docx)

Team Lead - PSH


Position Description:

The Permanent Supportive Housing (PSH) Team Lead functions as a collaborative team partner among VSH associates and includes daily oversight of the case management team assigned to multiple properties the Greater Richmond and Charlottesville areas, reporting directly to the Program Manager (or Associate Director when applicable) to address individual needs of VSH – serving individual with low income and disabilities who have also experienced homelessness.

 

 

 

 

 

Primary Duties:

In addition to the below duties, responsibilities, and physical/sensory requirements, the successful incumbent in this position demonstrates experience  initiating and sustaining a high level of accountability resulting in positive outcomes, is mission-focused and demonstrates previous experience successfully collaborating with all levels of staff, volunteers, community, and board members.

  • Provides daily oversight to the case management teams to include, but not limited to, guidance related to service delivery and documentation, maintaining compliance with regulatory standards, appropriately managing caseloads, and coordinating crisis on-call scheduling
  • Effectively self-manages and collaborates with all levels of staff and clients with varying needs ensuring timely and efficient utilization of resources; preventing return to homelessness and ensuring adherence to organization and regulatory requirements; ensuring licensure compliance as well as business process improvement measures for quality assurance and self-development as well as development of the organization
  • Provides case management expertise to include, but not limited to, assessments, treatment planning, supportive counseling, housing stabilization services, case management services, linking to community resources, monitoring progress, collaboration with other providers, and care coordination
  • Mentor and train other supportive services specialists as needed
  • Maintains and ensure team maintains up to date and accurate documentation in each resident’s paper and electronic file to include intake forms, assessments, treatment plans, progress notes, and discharge summaries
  • Ensures compliance with all required reporting, data entry and quality control in accordance with VSH, HUD, CoC, and HMIS standards
  • Assists with necessary outreach and engagement activities to include clients and their families, community providers, property management staff, and medical personnel
  • Participates in all scheduled staff meetings, scheduled supervision meetings, quarterly organizational meetings, and other required meetings and/or trainings as scheduled
  • Utilize the agency’s electronic time-keeping system to enter daily work hours and leave requests accurately to document time spent with clients and ensure that each grant-related/funded activity is recorded correctly; review and approve the timecards for all direct reports to ensure accuracy
  • Works with property management staff, community services providers, and oversight entities to provide good customer service, ensure responsiveness of VSH client supportive services, and achieve high rates of housing stability and other consumer outcomes
  • Adheres to oversight entities’ regulations regarding paperwork and service delivery
  • Identifies individual client services needs through ongoing outreach, engagement, screening and assessment activities
  • Maintains sufficient contact with clients served to ensure engagement with client services; identifies emerging needs and promotes goal attainment
  • Assists clients with securing and maintaining entitlements and benefits through DSS and other income and disability support resources
  • Serves a key role in supporting clients, fundraising and overseeing and/or collaborating with volunteer initiatives as well as other cross-departmental needs in order to achieve overall success of the organization; identifies improvement opportunities and solutions impacting organization success.
  • Serves as key team representative, attending and participating in meetings building relationships for improved client services, fund raising, and supporting volunteerism
  • Serves on team which may encompass interviewing candidates and collaborating with others in determining best fit meeting VSH best practices as well as supporting ongoing team initiatives that focus on associate retention
  • Maintains, prepares and provides efficient reporting; may present and explain data and expertise to any level of staff, board, or community
  • Collaborates with other departments and outside partners effectively ensuring team- oriented client-centered focus as well as creating a safe and secure environment for clients, staff, and visitors; provides on-call coverage as necessary; advises supervisor and others as needed, ensuring adherence to best practices
  • Other duties as assigned

 

Required Qualifications:

  • BA degree in human services with a minimum of three years of work experience supervising and providing direct services to individuals with low-income, physical disabilities, behavioral health and developmental disorders, and/or history of homelessness.
  • Must have supervisory/management experience with a team and/or project or at least one year of experience mentoring/training others
  • Knowledge of homeless population and appropriate community resources, especially entitlement and housing resources
  • SOAR certification and experience strongly preferred
  • Knowledge of mental illness, substance abuse disorders, community resources, medication management, and recovery concepts
  • Certification in CPR and First Aid
  • Requires high level of organization skills, including attention to detail, planning, prioritizing, multi-tasking and meeting deadlines in a fast paced environment
  • Requires excellent communications skills including verbal, written, presentation and listening
  • Must exhibit high level of accountability and good decision making skills including the ability to analyze information, evaluate results and recommend/implement the best solutions to solve difficult problems or challenges, using good judgment when to include others/supervisors as needed
  • Must exhibit proven success working with change management and culture shifts, exhibiting day-to-day flexibility in handling multiple priorities and organization initiatives, maintaining accountability for achieving improved performance metrics ongoing while exhibiting a positive attitude even when challenging
  • Must demonstrate proven ability to collaborate effectively with volunteers, all levels of staff and key stakeholders throughout the organization, community and partner organizations
  • Must possess excellent computer skills including use of Microsoft Office
  • Must have be comfortable with development of self and others; effectively collaborating among interdisciplinary teams
  • Prior experience in a human services environment supported by grants required; knowledge of electronic health records/data management and Medicaid billing helpful
  • Must possess a high level of professionalism and must have proven experience successfully demonstrating the ability to maintain strict confidentiality as well as maintain a positive, collaborative, and supportive attitude
  • Frequent local travel and occasional State-wide travel may be required
  • Valid VA Driver’s license
  • Must have access to a personal vehicle available for use in performing job functions
  • Must be willing to travel to Charlottesville 1-2 days a week or as needed.
  • Must be willing to travel to Hampton Roads for Collaboration and Training.
  • Must successfully pass VSH insurance review, including background check and other pre-employment screenings

Physical and Sensory Requirements:

Mobility, walking, climbing, sitting, standing, reaching, bending, lifting (minimum of 10 lbs), fine hand coordination, ability to read, write, listen and speak clearly, the ability to understand and follow written and oral instructions and directions, ability to drive a vehicle and travel, and ability to remain calm under pressure.  Must be able to sit and/or stand for extended periods of time.  Must be able to use computer, cell phone, monitor, mouse, and keyboard extensively.

Compensation:

Commensurate with experience

Position is Open until filled


Application Instructions:

Position is Open until filled

Application Instructions:Please email resume and cover letter with salary requirements to jobs @ virginiasupportivehousing.org with Team Lead – PSH”in the subject line.  No phone calls, please.


Full Position Details Download Application (.docx)

Employment opportunities in Hampton Roads

Night Monitor – Heron’s Landing – On Call – PT – Non Exempt


Position Description:

The Night Monitor On Call is responsible for the security of the building between 12:00 midnight and 8:00 a.m.   The Night Monitor On Call reports to the Senior Property Manager (SPM). In addition to the below duties, responsibilities, and physical/sensory requirements, the successful incumbent in this position demonstrates experience initiating and sustaining a high level of accountability resulting in positive outcomes, is mission-focused and demonstrates previous experience successfully collaborating with all levels of staff, volunteers, community, and board members.

Primary Duties:

  1. Monitor security throughout the building, as needed, between the hours of midnight to 8 a.m.
  2. Respond to all confrontational & emergency situations between the hours of midnight to 8 a.m.
  3. Respond to resident’s need to access the building in event of lock out between the hours of midnight and 8 a.m.
  4. Prepare written incident reports.
  5. Meet with SPM regarding any resident who violates policy during the overnight hours on an as need basis.
  6. Attend staff meetings and agency annual staff retreat.
  7. Fill in on the front desk as appropriate
  8. Other duties as assigned

Required Qualifications:

Ability to get along well with others. Excellent skills in conflict resolution. Ability to handle emergency situations. Good oral communications skills.

Compensation:

Compensation commensurate with experience.

Position is Open until filled


Application Instuctions:

Please email resume and cover letter with salary requirements to jobs@virginiasupportivehousing.org with “Night Monitor Herons Landing” in the subject line. No phone calls please.


Full Position Details Download Application (.docx)

Desk Clerk – Heron’s Landing – 1st Shift/Weekends – PT – Non Exempt


Position Description:

The Desk Clerk is responsible for monitoring the front desk, performing all receptionist duties, and ensuring the security of the building and safety of the residents in the properties assigned in a specific geographic region. In addition to the below duties, responsibilities, and physical/sensory requirements, the successful incumbent in this position demonstrates experience initiating and sustaining a high level of accountability resulting in positive outcomes, is mission-focused and demonstrates previous experience successfully collaborating with all levels of staff, volunteers, community, and board members.

Primary Duties:

  1. Walk through inspection of all common areas including the grounds at onset of shift and record findings on shift report.
  2. Review prior shift report with departing Desk Clerk.
  3. Answer phone, direct calls, and take messages.
  4. Be familiar with identity of all clients/residents/visitors and respond to non-emergency issues by addressing with your supervisor first for further direction. In emergency situations related to health/risk/safety incidents, contact appropriate outside emergency resources (Fire/EMT/Police). (Follow the Property Management and Supportive Services Coordination guidelines). Follow employee handbook guidelines which provide that it is not appropriate to engage with clients/residents/visitors on a personal level. This includes providing or receiving favors of any kind, (i.e., monetary, gifts, transportation, bill paying assistance, taking care of personal items/personal property, etc.) or sharing personal identifying information such as phone numbers and addresses or initiating introduction to friends and family members or engaging in personal activities with clients.
  5. Check and monitor guest registration.
  6. Collect rents, prepare bank deposits and do all assigned filing as well as other assigned property management tasks.
  7. Monitor any unusual activities of residents and so note on the shift report and incident report. Respond appropriately. Refer to copy of Rules and Regulations for guidelines.
  8. Complete information on work order, keep track of work orders, and handle emergency maintenance complaints appropriately.
  9. On properties with video monitoring, carefully monitor cameras, note any suspicious activity and respond accordingly.   Morning shift must examine video recordings from midnight to 8 am and report/document any incidents for the Property Manager.
  10. Assist with quarterly inspections of all units in assigned properties.
  11. Conduct move-in, including the review of rules and regulations and walk through inspection with new resident.
  12. Assist with application process and resident file maintenance; process police reports and/or credit reports.
  13. Assist with the preparation of the vacancy and delinquency reports.
  14. Attend staff meetings and training as required
  15. Performs other duties as assigned

Required Qualifications:

KNOWLEDGE, SKILLS AND ABILITIES

  • Exceptional interpersonal skills and human relation skills that positively benefits interaction with internal and external clientele.
  • A demonstrated ability to deal with residents, site personnel, regional support services staff, corporate office personnel, property managers, property owners, inspectors, volunteers, peers and supervisors.
  • Ability to exercise good judgment and self-control.
  • Good comprehension and communication skills, with the ability to listen to and understand information and ideas presented through verbal communication.
  • Enthusiasm, good attitude, trustworthiness, personal integrity and honesty.
  • Must be detailed oriented, able plan, prioritize, multi-task and meet deadlines in a past paced environment.
  • Appropriate level of administrative experience and skills.
  • Effective communication skills with employees at all levels.
  • Demonstrated ability to operate safely in the workplace, with experience in holding peers and direct reports accountable to safety standards.
  • Ability to work autonomously and understand when a superior needs to be involved in decision making.
  • Good decision making skills, with the ability to analyze information, evaluate results, and implement the best solution to solve problems or challenges.
  • Self motivated, with a dedication to keeping up to date technically, and applying new knowledge to your job.

 

QUALFICATIONS

  • High school diploma or educational equivalent.
  • Knowledge of applicable federal and state housing laws preferred.
  • Computer skills, with working knowledge of the primary Microsoft Office programs
  • Knowledge of property management software: OneSite conventional and affordable, WCMS preferred, OR demonstrated or ability and desire to learn these programs.
  • Ability to successfully pass a background check and other pre-employment screening.

 

PHYSICAL REQUIREMENTS

  • Mobility, walking, climbing, sitting (for extended periods of time), standing, reaching, bending, lifting (minimum of 10 lbs), fine hand coordination, ability to read, write, listen and speak clearly, the ability to understand and follow written and oral instructions and directions, and ability to remain calm under pressure. Must be able to sit and/or stand for extended periods of time. Must be able to use computer, cell phone, monitor, mouse, and keyboard extensively.

Compensation:

Compensation commensurate with experience.

Position is Open until filled


Application Instuctions:

Please email resume and cover letter with salary requirements to jobs@virginiasupportivehousing.org with “Desk Clerk –Heron’s Landing” in the subject line. No phone calls please.


Full Position Details Download Application (.docx)

Desk Clerk - 2nd Shift, Weekends – PT, Hourly, Non-Exempt (at Gosnold)


Position Description:

The Desk Clerk is responsible for monitoring the front desk, performing all receptionist duties, and ensuring the security of the building and safety of the residents in the properties assigned in a specific geographic region. In addition to the below duties, responsibilities, and physical/sensory requirements, the successful incumbent in this position demonstrates experience initiating and sustaining a high level of accountability resulting in positive outcomes, is mission-focused and demonstrates previous experience successfully collaborating with all levels of staff, volunteers, community, and board members.

Primary Duties:

MAJOR RESPONSIBILITIES AND DUTIES 

  1. Walk through inspection of all common areas including the grounds at onset of shift and record findings on shift report.
  2. Review prior shift report with departing Desk Clerk.
  3. Answer phone, direct calls, and take messages.
  4. Be familiar with identity of all residents and respond to resident problems and emergencies as appropriate.
  5. Check and monitor guest registration.
  6. Collect rents, prepare bank deposits and do all assigned filing as well as other assigned property management tasks.
  7. Monitor any unusual activities of residents and so note on the shift report and incident report. Respond appropriately. Refer to copy of Rules and Regulations for guidelines.
  8. Complete information on work order, keep track of work orders, and handle emergency maintenance complaints appropriately.
  9. On properties with video monitoring, carefully monitor cameras, note any suspicious activity and respond accordingly.   Morning shift must examine video recordings from midnight to 8 am and report/document any incidents for the Property Manager.
  10. Assist with quarterly inspections of all units in assigned properties.
  11. Conduct move-in, including the review of rules and regulations and walk through inspection with new resident.
  12. Assist with application process and resident file maintenance; process police reports and / or credit reports.
  13. Assist with the preparation of the vacancy and delinquency reports.
  14. Attend staff meetings and training as required.
  15. Performs other duties as assigned.

Required Qualifications:

KNOWLEDGE, SKILLS AND ABILITIES

  • Exceptional interpersonal skills and human relation skills that positively benefits interaction with internal and external clientele.
  • A demonstrated ability to deal with residents, site personnel, regional support services staff, corporate office personnel, property managers, property owners, inspectors, volunteers, peers and supervisors.
  • Ability to exercise good judgment and self-control.
  • Good comprehension and communication skills, with the ability to listen to and understand information and ideas presented through verbal communication.
  • Enthusiasm, good attitude, trustworthiness, personal integrity and honesty.
  • Must be detailed oriented, able plan, prioritize, multi-task and meet deadlines in a past paced environment.
  • Appropriate level of administrative experience and skills.
  • Effective communication skills with employees at all levels.
  • Demonstrated ability to operate safely in the workplace, with experience in holding peers and direct reports accountable to safety standards.
  • Ability to work autonomously and understand when a superior needs to be involved in decision making.
  • Good decision making skills, with the ability to analyze information, evaluate results, and implement the best solution to solve problems or challenges.
  • Self motivated, with a dedication to keeping up to date technically, and applying new knowledge to your job.

QUALIFICATIONS

  • High school diploma or educational equivalent.
  • Knowledge of applicable federal and state housing laws preferred.
  • Must own or consistently have a vehicle available for use.
  • Computer skills, with working knowledge of the primary Microsoft Office programs.
  • Knowledge of property management software: OneSite conventional and affordable, WCMS preferred, OR demonstrated or ability and desire to learn these programs.
  • Ability to successfully pass a background check and other pre-employment screening.

PHYSICAL REQUIREMENTS

Mobility, walking, climbing, sitting (for extended periods of time), standing, reaching, bending, lifting (minimum of 10 lbs), fine hand coordination, ability to read, write, listen and speak clearly, the ability to understand and follow written and oral instructions and directions, and ability to remain calm under pressure. Must be able to sit and/or stand for extended periods of time. Must be able to use computer, cell phone, monitor, mouse, and keyboard extensively.

Compensation:

Compensation commensurate with experience.

Position is Open until filled


Application Instuctions:

Please email resume and cover letter with salary requirements to jobs@virginiasupportivehousing.org with “Desk Clerk – PT Weekends/Gosnold” in the subject line. No phone calls please.


Full Position Details Download Application (.docx)

Desk Clerk - Part Time 2nd Shift


Position Description:

The Desk Clerk is responsible for monitoring the front desk, performing all receptionist duties, and ensuring the security of the building and safety of the residents in the properties assigned in a specific geographic region.  In addition to the below duties, responsibilities, and physical/sensory requirements, the successful incumbent in this position demonstrates experience  initiating and sustaining a high level of accountability resulting in positive outcomes, is mission-focused and demonstrates previous experience successfully collaborating with all levels of staff, volunteers, community, and board members.

 

Primary Duties:

MAJOR RESPONSIBILITIES AND DUTIES 

  1. Walk through inspection of all common areas including the grounds at onset of shift and record findings on shift report.
  1. Review prior shift report with departing Desk Clerk.
  1. Answer phone, direct calls, and take messages.
  1. Be familiar with identity of all residents and respond to resident problems and emergencies as appropriate.
  1. Check and monitor guest registration.
  1. Collect rents, prepare bank deposits and do all assigned filing as well as other assigned property management tasks.
  1. Monitor any unusual activities of residents and so note on the shift report and incident report.  Respond appropriately.  Refer to copy of Rules and Regulations for guidelines.
  1. Complete information on work order, keep track of work orders, and handle emergency maintenance complaints appropriately.
  1. On properties with video monitoring, carefully monitor cameras, note any suspicious activity and respond accordingly.   Morning shift must examine video recordings from midnight to 8 am and report/document any incidents for the Property Manager.
  1. Assist with quarterly inspections of all units in assigned properties.
  1. Conduct move-in, including the review of rules and regulations and walk through inspection with new resident.
  1. Assist with application process and resident file maintenance; process police reports and / or credit reports.
  1. Assist with the preparation of the vacancy and delinquency reports.
  1. Attend staff meetings and training as required
  1. Performs other duties as assigned

Required Qualifications:

KNOWLEDGE, SKILLS AND ABILITIES

  • Exceptional interpersonal skills and human relation skills that positively benefits interaction with internal and external clientele.
  • A demonstrated ability to deal with residents, site personnel, regional support services staff, corporate office personnel, property managers, property owners, inspectors, volunteers, peers and supervisors.
  • Ability to exercise good judgment and self-control.
  • Good comprehension and communication skills, with the ability to listen to and understand information and ideas presented through verbal communication.
  • Enthusiasm, good attitude, trustworthiness, personal integrity and honesty.
  • Must be detailed oriented, able plan, prioritize, multi-task and meet deadlines in a past paced environment.
  • Appropriate level of administrative experience and skills.
  • Effective communication skills with employees at all levels.
  • Demonstrated ability to operate safely in the workplace, with experience in holding peers and direct reports accountable to safety standards.
  • Ability to work autonomously and understand when a superior needs to be involved in decision making.
  • Good decision making skills, with the ability to analyze information, evaluate results, and implement the best solution to solve problems or challenges.
  • Self motivated, with a dedication to keeping up to date technically, and applying new knowledge to your job.

Preferred Qualifications:

QUALIFICATIONS

  • High school diploma or educational equivalent.
  • Knowledge of applicable federal and state housing laws preferred.
  • Must own or consistently have a vehicle available for use.
  • Computer skills, with working knowledge of the primary Microsoft Office programs
  • Knowledge of property management software: OneSite conventional and affordable, WCMS preferred, OR demonstrated or ability and desire to learn these programs.
  • Ability to successfully pass a background check and other pre-employment screening.

PHYSICAL REQUIREMENTS 

  • Mobility, walking, climbing, sitting (for extended periods of time), standing, reaching, bending, lifting (minimum of 10 lbs), fine hand coordination, ability to read, write, listen and speak clearly, the ability to understand and follow written and oral instructions and directions, and ability to remain calm under pressure. Must be able to sit and/or stand for extended periods of time.  Must be able to use computer, cell phone, monitor, mouse, and keyboard extensively.

 

No compensation specified



Position is Open until filled


Application Instuctions:

Compensation: Compensation commensurate with experience.

Position is Open until filled

Application Instructions:  Please email resume and cover letter with salary requirements to jobs@virginiasupportivehousing.org with “Desk Clerk – PT Weekends/Cloverleaf” in the subject line.  No phone calls, please.


Full Position Details Download Application (.docx)

Part-Time Weekend 2nd Shift Desk Clerk


Position Description:

The Desk Clerk is responsible for monitoring the front desk, performing all receptionist duties, and ensuring the security of the building and safety of the residents in the properties assigned in a specific geographic region. In addition to the below duties, responsibilities, and physical/sensory requirements, the successful incumbent in this position demonstrates experience initiating and sustaining a high level of accountability resulting in positive outcomes, is mission-focused and demonstrates previous experience successfully collaborating with all levels of staff, volunteers, community, and board members.

 

Primary Duties:

  • Walk through inspection of all common areas including the grounds at onset of shift and record findings on shift report.
  • Review prior shift report with departing Desk Clerk.
  • Answer phone, direct calls, and take messages.
  • Be familiar with identity of all residents and respond to resident problems and emergencies as appropriate.
  • Check and monitor guest registration.
  • Collect rents, prepare bank deposits and do all assigned filing as well as other assigned property management tasks.
  • Monitor any unusual activities of residents and so note on the shift report and incident report. Respond appropriately. Refer to copy of Rules and Regulations for guidelines.
  • Complete information on work order, keep track of work orders, and handle emergency maintenance complaints appropriately.
  • On properties with video monitoring, carefully monitor cameras, note any suspicious activity and respond accordingly.
  • Assist with quarterly inspections of all units in assigned properties.
  • Conduct move-in, including the review of rules and regulations and walk through inspection with new resident.
  • Assist with application process and resident file maintenance; process police reports and / or credit reports.
  • Assist with the preparation of the vacancy and delinquency reports.
  • Attend staff meetings and training as required.
  • Performs other duties as assigned.

Required Qualifications:

  • A demonstrated ability to deal with residents, site personnel, regional support services staff, corporate office personnel, property managers, property owners, inspectors, volunteers, peers and supervisors.
  • Ability to exercise good judgment and self-control.
  • Good comprehension and communication skills, with the ability to listen to and understand information and ideas presented through verbal communication.
  • Enthusiasm, good attitude, trustworthiness, personal integrity and honesty.
  • Must be detailed oriented, able plan, prioritize, multi-task and meet deadlines in a past paced environment.
  • Appropriate level of administrative experience and skills.
  • Effective communication skills with employees at all levels.
  • Demonstrated ability to operate safely in the workplace, with experience in holding peers and direct reports accountable to safety standards.
  • Ability to work autonomously and understand when a superior needs to be involved in decision making.
  • Good decision making skills, with the ability to analyze information, evaluate results, and implement the best solution to solve problems or challenges.
  • Self motivated, with a dedication to keeping up to date technically, and applying new knowledge to the job.
  • Exceptional interpersonal skills and human relation skills that positively benefits interaction with internal and external clientele
  • High school diploma or educational equivalent.
  • Knowledge of applicable federal and state housing laws preferred.
  • Must own or consistently have a vehicle available for use.
  • Computer skills, with working knowledge of the primary Microsoft Office programs
  • Knowledge of property management software: OneSite conventional and affordable, WCMS preferred, OR demonstrated or ability and desire to learn these programs.
  • Ability to successfully pass a background check and other pre-employment screening.

PHYSICAL REQUIREMENTS

  • Mobility, walking, climbing, sitting (for extended periods of time), standing, reaching, bending, lifting (minimum of 10 lbs), fine hand coordination, ability to read, write, listen and speak clearly, the ability to understand and follow written and oral instructions and directions, and ability to remain calm under pressure. Must be able to sit and/or stand for extended periods of time. Must be able to use computer, cell phone, monitor, mouse, and keyboard extensively.

Compensation:

Commensurate with experience

Position is Open until filled


Application Instuctions:

Position is Open until filled

Application Instructions: Please email resume and cover letter with salary requirements to jobs @ virginiasupportivehousing.org with “Desk Clerk – HRC” in the subject line. No phone calls, please.


Full Position Details Download Application (.docx)

Outreach Case Manager (12 month assignment)


Position Description:

The Outreach Case Manager seeks out homeless individuals and families, builds rapport, screens for housing eligibility, provides direct assistance with accessing resources and supports, and refers to appropriate community services in order to assist clients with exiting homelessness. In addition to the below duties, responsibilities, and physical/sensory requirements, the successful incumbent in this position demonstrates experience initiating and sustaining a high level of accountability resulting in positive outcomes, is mission-focused and demonstrates previous experience successfully collaborating with all levels of staff, volunteers, community, and board members.

 

 

Primary Duties:

  1. Canvas community locations where individuals and families experiencing homelessness are found including but not limited to shelters, meal sites, day centers, intake sites, streets, encampments, hotels, jails and Veterans Administration service sites.
  2. Coordinate with other community outreach and Veterans services workers who have contact with homeless individuals.
  3. Maintain sufficient contact with clients to build rapport and identify concrete needs.
  4. Provide direct assistance with improving client safety and reducing risk of harm.
  5. Screen potentially eligible individuals and families for participation in the Housing First programs and other community services.
  6. Link clients with VSH Housing Specialist as appropriate.
  7. Work with landlords, community services providers, and oversight entities to provide good customer service, ensure responsiveness of VSH supportive services, and achieve high rates of housing stability and other consumer outcomes.
  8. Adhere to oversight entities’ regulations regarding paperwork and service delivery.
  9. Identify individual services needs through ongoing outreach, engagement, screening and assessment activities.
  10. Assist individuals with obtaining the needed documentation for housing.
  11. Link and refer to other community resources based on identified needs.
  12. Participate in regular meetings with supervisor and other Housing First program staff.
  13. Perform other duties as assigned.

 

Required Qualifications:

KNOWLEDGE, SKILLS AND ABILITIES

  • Knowledge of homeless population and appropriate community resources.
  • Knowledge of mental illness, substance abuse disorders, community resources, and recovery concepts.
  • Skills in establishing supportive trusting relationships with persons experiencing homelessness and with professionals in the homeless services and Veterans services systems.
  • Ability to respect client rights and personal preferences and motivate
  • Must be comfortable approaching clients and building rapport with them.
  • Ability to interact with clients by demonstrating genuine empathy, concern and understanding.
  • Energetic individual willing to work in all weather on foot or by vehicle.
  • Must be detail-oriented and highly organized; able to plan, prioritize, multi-task and meet deadlines in a fast paced environment.
  • Demonstrated passion for VSH’s mission
  • Ability to interact in a professional manner with program participants, peers, supervisors and collateral agencies required.
  • Excellent oral and written communication skills.
  • Ability to exercise good judgment and self-control.
  • Good comprehension and communication skills, with the ability to listen to and understand information and ideas presented through verbal communication.
  • Enthusiasm, good attitude, trustworthiness, personal integrity and honesty.
  • Demonstrated ability to operate safely in the workplace, with experience in holding peers accountable to safety standards.
  • Ability to work autonomously and understand when a supervisor needs to be involved in decision making.
  • Good decision making skills, with the ability to analyze information, evaluate results, and implement the best solution to solve problems or challenges.
  • Self motivated, with a dedication to keeping up to date technically, and applying new knowledge to the job.

QUALIFICATIONS

  • Bachelor’s degree preferred (but not required) and at least one year of direct service experience with individuals with low-incomes, disabilities, and/or histories of homelessness
  • Knowledge of homeless population and appropriate community resources.
  • Knowledge of homelessness, mental illness, substance abuse disorders, community resources, and recovery concepts.
  • Good computer skills.
  • Good oral and written communication skills.

Physical and Sensory Requirements:

Mobility, walking, climbing, sitting, standing, reaching, bending, lifting (minimum of 10 lbs), fine hand coordination, ability to read, write, listen and speak clearly, the ability to understand and follow written and oral instructions and directions, ability to drive a vehicle and travel, and ability to remain calm under pressure.  Must be able to sit and/or stand for extended periods of time.  Must be able to use computer, cell phone, monitor, mouse, and keyboard extensively.

Compensation:

Commensurate with experience

Position is Open until filled


Application Instuctions:

Position is Open until filled

Application Instructions: Please email resume and cover letter with salary requirements to jobs @ virginiasupportivehousing.org with “Portsmouth Outreach Case Manager” in the subject line. No phone calls, please.


Full Position Details Download Application (.docx)

Supportive Services Specialist


Position Description:

This position functions as a collaborative team partner among VSH associates, reporting directly to the Programs Manager to address Client needs of VSH – serving low income and disabled people who may be experiencing homelessness and repeated incarcerations.  In addition to the below duties, responsibilities, and physical/sensory requirements, the successful incumbent in this position demonstrates experience  initiating and sustaining a high level of accountability resulting in positive outcomes, is mission-focused and demonstrates previous experience successfully collaborating with all levels of staff, volunteers, community, and board members

 

 

Primary Duties:

  • Effectively self-manages and collaborates with all levels of staff and clients with varying needs ensuring timely and efficient utilization of resources; preventing return to homelessness and incarcerations while ensuring adherence to organization and regulatory requirements; ensuring licensure compliance as well as business process improvement measures for quality assurance and self development as well as development of the organization
  • Provides case management expertise to include but not limited to assessments, treatment planning, supportive counseling, linking to community resources, monitoring progress, collaboration with other providers, and care coordination
  • Advocates for clients in court, may testify on behalf of the client and/or services, collaborates with law enforcement, public defenders, and department of corrections
  • Maintains information in each client’s EHR to include demographics, assessments, treatment plans, progress notes, and discharge summaries
  • Maintains compliance with required reporting, data entry and quality control
  • Assists with necessary outreach and engagement activities to include clients and their families, community providers, landlords and medical personnel
  • Participates in weekly staff meetings, scheduled supervision meetings, and other required meetings and/or trainings
  • Completes daily time sheets accurately to document time spent with clients and ensure that each grant-related activity is recorded correctly
  • Works with landlords, community services providers, and oversight entities to provide good customer service, ensure responsiveness of VSH client supportive services, and achieve high rates of housing stability and other consumer outcomes
  • Adheres to oversight entities’ regulations regarding paperwork and service delivery
  • Identifies individual client services needs through ongoing outreach, engagement, screening and assessment activities
  • Maintains sufficient contact with clients served to ensure engagement with client services; identifies emerging needs and promotes goal attainment
  • Assists clients with securing and maintaining entitlements and benefits through DSS and other income and disability support resources
  • Serves a key role in supporting clients, fundraising and overseeing and/or collaborating with volunteer initiatives as well as other cross-departmental needs in order to achieve overall success of the organization; identifies improvement opportunities and solutions impacting organization success.
  • Serves as key team representative, attending and participating in meetings building relationships for improved client services, fund raising, and supporting volunteerism
  • Serves on team which may encompass interviewing candidates and collaborating with others in determining best fit meeting VSH best practices as well as supporting ongoing team initiatives that focus on associate retention
  • Maintains, prepares and provides efficient reporting; may present and explain data and expertise to any level of staff, board, or community
  • Collaborates with other departments and outside partners effectively ensuring team- oriented client-centered focus as well as creating a safe and secure environment for clients, staff, and visitors; provides on-call coverage as necessary; advises supervisor and others as needed, ensuring adherence to best practices

Required Qualifications:

Knowledge, Skills and Abilities:

  • Bachelors’ degree in Human Services from appropriately accredited institution
  • Must have at least 1 year of demonstrated knowledge and experience in the field of direct services to individuals with low-income, physical disabilities, behavioral health and developmental disorders, and/or history of homelessness and incarcerations; establishing supportive trusting relationships with such clients, peers, and key partners, respecting rights and personal preferences
  • Knowledge of homeless and offender population and appropriate community resources, especially entitlement and housing resources
  • SOAR certification and experience strongly preferred
  • Knowledge of mental illness, substance abuse disorders, community resources, medication management, and recovery concepts
  • Certification in CPR and First Aid
  • Requires high level of organization skills, including attention to detail, planning, prioritizing, multi-tasking and meeting deadlines in a fast paced environment
  • Requires excellent communications skills including verbal, written, presentation and listening
  • Must exhibit high level of accountability and good decision making skills including the ability to analyze information, evaluate results and recommend/implement the best solutions to solve difficult problems or challenges, using good judgment when to include others/supervisors as needed
  • Must exhibit proven success working with change management and culture shifts, exhibiting day-to-day flexibility in handling multiple priorities and organization initiatives, maintaining accountability for achieving improved performance metrics ongoing while exhibiting a positive attitude even when challenging
  • Must demonstrate proven ability to collaborate effectively with volunteers, all levels of staff and key stakeholders throughout the organization, community and partner organizations
  • Must possess excellent computer skills including use of Microsoft Office
  • Must have be comfortable with development of self and others; effectively collaborating among interdisciplinary teams
  • Prior experience in a human services environment supported by grants required; knowledge of electronic health records/data management and Medicaid billing helpful
  • Must possess a high level of professionalism and must have proven experience successfully demonstrating the ability to maintain strict confidentiality as well as maintain a positive, collaborative, and supportive attitude
  • Frequent local travel and some occasional State-wide travel required, approx 10%
  • Valid VA Driver’s license
  • Must have access to a personal vehicle available for use in performing job functions
  • Must successfully pass VSH insurance review, including background check and other pre-employment screenings
  • Other duties as assigned

Physical and Sensory Requirements:

Mobility, walking, climbing, sitting, standing, reaching, bending, lifting (minimum of 10 lbs), fine hand coordination, ability to read, write, listen and speak clearly, the ability to understand and follow written and oral instructions and directions, ability to drive a vehicle and travel, and ability to remain calm under pressure.  Must be able to sit and/or stand for extended periods of time.  Must be able to use computer, cell phone, monitor, mouse, and keyboard extensively.

Compensation:

Commensurate with experience

Position is Open until filled


Application Instuctions:

Position is Open until filled

Application Instructions:  Please email resume and cover letter with salary requirements to jobs@virginiasupportivehousing.org with “SSS – Church Street” in the subject line.   No phone calls, please.

 

 


Full Position Details Download Application (.docx)

Maintenance Technician


Position Description:

The Maintenance Technician is responsible for the cleanliness and basic maintenance of all properties to include custodial work, apartment turnovers, the grounds and basic maintenance, such as carpentry, plumbing, electrical, HVAC & various other duties and maintenance repairs as needed or assigned.

 

 

Primary Duties:

In addition to the below duties, responsibilities, and physical/sensory requirements, the successful incumbent in this position demonstrates experience  initiating and sustaining a high level of accountability resulting in positive outcomes, is mission-focused and demonstrates previous experience successfully collaborating with all levels of staff, volunteers, community, and board members.

MAJOR RESPONSIBILITIES AND DUTIES:

  1. Complete work orders with emergencies taking a priority, completed on reporting date.  Non emergency work orders should be completed in 72 hours. Keep accurate records on work orders, noting all time and material utilized during the performance of work.
  2. Complete walk-through inspections of common areas to ensure they are clean and orderly at all times.
  3. Working with the preventative maintenance schedule for each building, inspect all VSH owned buildings and units monthly, note deficiencies and make repairs as necessary. Submit recommendations for major improvements and expenditures to Maintenance Supervisor.
  4. Ensure all buildings and building systems are operating properly, to include emergency doors, signs and lights and secured areas, such as mechanical and storage rooms.
  5. Perform electrical repairs such as outlets, wall switches, light fixtures and circuits. Perform plumbing work, such as cleaning pipe clogs, replacing fittings, stopping leaks.
  6. Repair or replace as necessary, glass, tile, carpet, cove base, fixtures, venetian blinds, locks, doorknobs, hinges and other repairs or replacements assigned by the Maintenance Supervisor.
  7. Paint interior surfaces as directed. Perform carpentry work as directed.
  8. Review supply and equipment inventory and place order as necessary with the Maintenance Supervisor.
  9. Make sure all service areas, storage areas, and maintenance areas are clean, well maintained, and well lighted.
  10. Turnover units and apartments to include cleaning and painting within five days.
  11. On a quarterly basis, inspect gutters and downspouts on all buildings and replace filters monthly.
  12. Respond to building emergencies at all properties when on call.
  13. Assist as requested with regular inspections, reporting all violations, discrepancies and damage, including those incurred in contract services, during scheduled building checks, move-outs and move-ins and regular work routine.
  14. Report all tenant complaints and/or tenant work requests to the Property Manager.
  15. Ensure compliance with standard safety programs and procedures. No entry without work order. Keys for tenant units must be signed out and returned at close of the business day.
  16. Clean buildings (to include staff offices, bathrooms and common areas) by emptying trash, cleaning windows, sweeping, mopping and cleaning surfaces.
  17. Move heavy equipment and furniture.
  18. Maintain grounds by cleaning up all debris on sidewalks and removing litter.
  19. Assist supervisor in carrying out maintenance and facilities management functions.
  20. Assist in 24 hour emergency maintenance including after hours on call.
  21. Performs other duties as assigned

Required Qualifications:

  • High school diploma or educational equivalent
  • Minimum one (1) year experience in building maintenance
  • Valid Driver’s License
  • Must own or consistently have a vehicle available for use
  • Ability to successfully pass VSH insurance review.
  • Must have or own tools required to complete assigned duties
  • Ability to successfully pass a background check and other pre-employment screening
  • OSHA and HVAC Certification preferred

Physical and Sensory Requirements:

Mobility, walking, climbing, sitting, standing, reaching, bending, lifting (minimum of 10 lbs), fine hand coordination, ability to read, write, listen and speak clearly, the ability to understand and follow written and oral instructions and directions, ability to drive a vehicle and travel, and ability to remain calm under pressure.  Must be able to sit and/or stand for extended periods of time.  Must be able to use computer, cell phone, monitor, mouse, and keyboard extensively.

No compensation specified



Position is Open until filled


Application Instuctions:

Position is Open until filled

Application Instructions:  Please email resume and cover letter with salary requirements to jobs@virginiasupportivehousing.org with “Maintenance Tech – SHR” in the subject line.   No phone calls, please.

 


Full Position Details Download Application (.docx)

Part Time Desk Clerk - 2nd Shift Weekends


Position Description:

The Desk Clerk is responsible for monitoring the front desk, performing all receptionist duties, and ensuring the security of the building and safety of the residents in the properties assigned in a specific geographic region.

Primary Duties:

In addition to the below duties, responsibilities, and physical/sensory requirements, the successful incumbent in this position demonstrates experience  initiating and sustaining a high level of accountability resulting in positive outcomes, is mission-focused and demonstrates previous experience successfully collaborating with all levels of staff, volunteers, community, and board members.

MAJOR RESPONSIBILITIES AND DUTIES 

  1. Walk through inspection of all common areas including the grounds at onset of shift and record findings on shift report.
  1. Review prior shift report with departing Desk Clerk.
  1. Answer phone, direct calls, and take messages.
  1. Be familiar with identity of all residents and respond to resident problems and emergencies as appropriate.
  1. Check and monitor guest registration.
  1. Collect rents, prepare bank deposits and do all assigned filing as well as other assigned property management tasks.
  1. Monitor any unusual activities of residents and so note on the shift report and incident report.  Respond appropriately.  Refer to copy of Rules and Regulations for guidelines.
  1. Complete information on work order, keep track of work orders, and handle emergency maintenance complaints appropriately.
  1. On properties with video monitoring, carefully monitor cameras, note any suspicious activity and respond accordingly.   Morning shift must examine video recordings from midnight to 8 am and report/document any incidents for the Property Manager.
  1. Assist with quarterly inspections of all units in assigned properties.
  1. Conduct move-in, including the review of rules and regulations and walk through inspection with new resident.
  1. Assist with application process and resident file maintenance; process police reports and / or credit reports.
  1. Assist with the preparation of the vacancy and delinquency reports.
  1. Attend staff meetings and training as required
  1. Performs other duties as assigned

 

 

 

Required Qualifications:

KNOWLEDGE, SKILLS AND ABILITIES

  • Exceptional interpersonal skills and human relation skills that positively benefits interaction with internal and external clientele.
  • A demonstrated ability to deal with residents, site personnel, regional support services staff, corporate office personnel, property managers, property owners, inspectors, volunteers, peers and supervisors.
  • Ability to exercise good judgment and self-control.
  • Good comprehension and communication skills, with the ability to listen to and understand information and ideas presented through verbal communication.
  • Enthusiasm, good attitude, trustworthiness, personal integrity and honesty.
  • Must be detailed oriented, able plan, prioritize, multi-task and meet deadlines in a past paced environment.
  • Appropriate level of administrative experience and skills.
  • Effective communication skills with employees at all levels.
  • Demonstrated ability to operate safely in the workplace, with experience in holding peers and direct reports accountable to safety standards.
  • Ability to work autonomously and understand when a superior needs to be involved in decision making.
  • Good decision making skills, with the ability to analyze information, evaluate results, and implement the best solution to solve problems or challenges.
  • Self motivated, with a dedication to keeping up to date technically, and applying new knowledge to your job.
  • High school diploma or educational equivalent.
  • Knowledge of applicable federal and state housing laws preferred.
  • Must own or consistently have a vehicle available for use.
  • Computer skills, with working knowledge of the primary Microsoft Office programs
  • Knowledge of property management software: OneSite conventional and affordable, WCMS preferred, OR demonstrated or ability and desire to learn these programs.
  • Ability to successfully pass a background check and other pre-employment screening.

PHYSICAL REQUIREMENTS 

  • Mobility, walking, climbing, sitting (for extended periods of time), standing, reaching, bending, lifting (minimum of 10 lbs), fine hand coordination, ability to read, write, listen and speak clearly, the ability to understand and follow written and oral instructions and directions, and ability to remain calm under pressure. Must be able to sit and/or stand for extended periods of time.  Must be able to use computer, cell phone, monitor, mouse, and keyboard extensively.

No compensation specified



Position is Open until filled


Application Instuctions:

Position is Open until filled

Application Instructions:  Please email resume and cover letter with salary requirements to jobs@virginiasupportivehousing.org with “PT Desk Clerk – Crescent Square” in the subject line.  No phone calls, please.


Full Position Details Download Application (.docx)

Full Time Desk Clerk - 2nd Shift


Position Description:

The Desk Clerk is responsible for monitoring the front desk, performing all receptionist duties, and ensuring the security of the building and safety of the residents in the properties assigned in a specific geographic region.

Primary Duties:

In addition to the below duties, responsibilities, and physical/sensory requirements, the successful incumbent in this position demonstrates experience  initiating and sustaining a high level of accountability resulting in positive outcomes, is mission-focused and demonstrates previous experience successfully collaborating with all levels of staff, volunteers, community, and board members.

MAJOR RESPONSIBILITIES AND DUTIES 

  1. Walk through inspection of all common areas including the grounds at onset of shift and record findings on shift report.
  1. Review prior shift report with departing Desk Clerk.
  1. Answer phone, direct calls, and take messages.
  1. Be familiar with identity of all residents and respond to resident problems and emergencies as appropriate.
  1. Check and monitor guest registration.
  1. Collect rents, prepare bank deposits and do all assigned filing as well as other assigned property management tasks.
  1. Monitor any unusual activities of residents and so note on the shift report and incident report.  Respond appropriately.  Refer to copy of Rules and Regulations for guidelines.
  1. Complete information on work order, keep track of work orders, and handle emergency maintenance complaints appropriately.
  1. On properties with video monitoring, carefully monitor cameras, note any suspicious activity and respond accordingly.   Morning shift must examine video recordings from midnight to 8 am and report/document any incidents for the Property Manager.
  1. Assist with quarterly inspections of all units in assigned properties.
  1. Conduct move-in, including the review of rules and regulations and walk through inspection with new resident.
  1. Assist with application process and resident file maintenance; process police reports and/or credit reports.
  1. Assist with the preparation of the vacancy and delinquency reports.
  1. Attend staff meetings and training as required
  1. Performs other duties as assigned

 

 

 

 

 

Required Qualifications:

  • Exceptional interpersonal skills and human relation skills that positively benefits interaction with internal and external clientele.
  • A demonstrated ability to deal with residents, site personnel, regional support services staff, corporate office personnel, property managers, property owners, inspectors, volunteers, peers and supervisors.
  • Ability to exercise good judgment and self-control.
  • Good comprehension and communication skills, with the ability to listen to and understand information and ideas presented through verbal communication.
  • Enthusiasm, good attitude, trustworthiness, personal integrity and honesty.
  • Must be detailed oriented, able plan, prioritize, multi-task and meet deadlines in a past paced environment.
  • Appropriate level of administrative experience and skills.
  • Effective communication skills with employees at all levels.
  • Demonstrated ability to operate safely in the workplace, with experience in holding peers and direct reports accountable to safety standards.
  • Ability to work autonomously and understand when a superior needs to be involved in decision making.
  • Good decision making skills, with the ability to analyze information, evaluate results, and implement the best solution to solve problems or challenges.
  • Self-motivated, with a dedication to keeping up to date technically and applying new knowledge to your job.

QUALIFICATIONS

  • High school diploma or educational equivalent.
  • Knowledge of applicable federal and state housing laws preferred.
  • Must own or consistently have a vehicle available for use.
  • Computer skills, with working knowledge of the primary Microsoft Office programs
  • Knowledge of property management software: OneSite conventional and affordable, WCMS preferred, OR demonstrated or ability and desire to learn these programs.
  • Ability to successfully pass a background check and other pre-employment screening.

PHYSICAL REQUIREMENTS 

  • Mobility, walking, climbing, sitting (for extended periods of time), standing, reaching, bending, lifting (minimum of 10 lbs), fine hand coordination, ability to read, write, listen and speak clearly, the ability to understand and follow written and oral instructions and directions, and ability to remain calm under pressure. Must be able to sit and/or stand for extended periods of time.  Must be able to use computer, cell phone, monitor, mouse, and keyboard extensively.

 

No compensation specified



Position is Open until filled


Application Instuctions:

Position is open until filled.

Application Instructions:  Please email resume and cover letter with salary requirements to jobs@virginiasupportivehousing.org with “Desk Clerk – Crescent Square” in the subject line.  No phone calls, please.


Full Position Details Download Application (.docx)

Night Monitor


Position Description:

Virginia Supportive Housing is seeking an On Call Night Monitor.  This position is responsible for the security of the building between 12:00 midnight and 8:00 a.m.  The Night Monitor On Call reports to the Senior Property Manager (SPM).

 

 

 

Primary Duties:

In addition to the below duties, responsibilities, and physical/sensory requirements, the successful incumbent in this position demonstrates experience initiating and sustaining a high level of accountability resulting in positive outcomes, is mission-focused and demonstrates previous experience successfully collaborating with all levels of staff, volunteers, community, and board members.

Specific Duties and Responsibilities:

  • Monitor security throughout the building, as needed, between the hours of midnight to 8 a.m.
  • Respond to all confrontational & emergency situations between the hours of midnight to 8 a.m.
  • Respond to residents’ need to access the building in event of lock out between the hours of midnight and 8 a.m.
  • Prepare written incident reports.
  • Meet with Senior Property Manager regarding any resident who violates policy during the overnight hours on an as need basis.
  • Attend staff meetings and agency annual staff retreat.
  • Fill in on the front desk as appropriate
  • Other duties as assigned

Required Qualifications:

  • Ability to get along well with others.
  • Excellent skills in conflict resolution.
  • Ability to handle emergency situations.
  • Good oral communications skills.
  • Ability to pass background check and drug test.

No compensation specified



Position is Open until filled


Application Instuctions:

Position is Open until filled

Application Instructions:Please email resume and cover letter with salary requirements to jobs @ virginiasupportivehousing.org with “Night Monitor -Gosnold”in the subject line. No phone calls, please.


Full Position Details Download Application (.docx)

Employment opportunities in Charlottesville

Senior Supportive Services Specialist


Position Description:

This position functions as a collaborative team partner among VSH associates and may include oversight of supportive services specialists daily tasks in the absence of the team lead. This position reports directly to the Associate Director to house and serve individuals suffering from homelessness, little to no income and a mental health, substance use, and/or physical disability. In addition to the below duties, responsibilities, and physical/sensory requirements, the successful incumbent in this position will demonstrate experience initiating and sustaining a high level of accountability resulting in positive outcomes, a mission-focused drive and commitment to ending homelessness, and past experience successfully collaborating with all levels of staff, volunteers, community, and board members.

 

Primary Duties:

  • Provides daily oversight of supportive services to include, but not limited to, guidance related to service delivery, documentation of services, maintaining compliance with regulatory standards, appropriately managing caseloads, and coordinating on-call scheduling
  • Effectively self-manages and collaborates with all levels of staff and clients with varying needs ensuring timely and efficient utilization of resources; preventing return to homelessness; ensuring adherence to organization and regulatory requirements; ensuring business process improvement measures for quality assurance, self-development, and organizational success
  • Provides case management expertise to include but not limited to assessments, treatment planning, supportive counseling, housing stabilization services, case management services, linking to community resources, monitoring progress, collaboration with other providers, and care coordination
  • Mentor and train other supportive services specialists as needed
  • Maintains up to date and accurate documentation in each resident’s paper and electronic file to include intake forms, assessments, treatment plans, progress notes, and discharge summaries
  • Maintains compliance with required reporting, data entry and quality control
  • Assists with necessary outreach and engagement activities to include clients and their families, community providers, property management staff, and medical personnel
  • Implement and coordinate move-on program and related activities to include, but not limited to, assessments, linking with voucher, housing placement, and follow up care
  • Participates in weekly staff meetings, scheduled supervision meetings, quarterly organizational meetings, and other required meetings and/or trainings as scheduled
  • Enters daily work hours and leave requests accurately to document time spent with clients and ensure that each grant-related/funded activity is recorded correctly
  • Works with property management staff, community services providers, and oversight entities to provide good customer service, ensure responsiveness of VSH client supportive services, and achieve high rates of housing stability and other consumer outcomes
  • Adheres to oversight entities’ regulations regarding paperwork and service delivery
  • Identifies individual client services needs through ongoing outreach, engagement, screening and assessment activities
  • Maintains sufficient contact with clients served to ensure engagement with client services; identifies emerging needs and promotes goal attainment
  • Assists clients with securing and maintaining entitlements and benefits through DSS and other income and disability support resources
  • Serves a key role in supporting clients, fundraising and overseeing and/or collaborating with volunteer initiatives as well as other cross-departmental needs in order to achieve overall success of the organization; identifies improvement opportunities and solutions impacting organization success.
  • Serves as key team representative, attending and participating in meetings building relationships for improved client services, fund raising, and supporting volunteerism
  • Serves on team which may encompass interviewing candidates and collaborating with others in determining best fit meeting VSH best practices as well as supporting ongoing team initiatives that focus on associate retention
  • Maintains, prepares and provides efficient reporting; may present and explain data and expertise to any level of staff, board, or community
  • Collaborates with other departments and outside partners effectively ensuring team- oriented client-centered focus as well as creating a safe and secure environment for clients, staff, and visitors; provides on-call coverage as necessary; advises supervisor and others as needed, ensuring adherence to best practices
  • Other duties as assigned

Required Qualifications:

Knowledge, Skills and Abilities:

  • Bachelors’ degree in Human Services from appropriately accredited institution
  • Master’s degree and licensed-eligible preferred
  • Must have supervisory experience with a team and/or project management
  • Must have at least 3 years of demonstrated knowledge and experience in the field of direct services to individuals with low-income, physical disabilities, behavioral health and developmental disorders, and/or history of homelessness; establishing supportive trusting relationships with such clients, peers, and key partners, respecting rights and personal preferences
  • Knowledge of homeless population and appropriate community resources, especially entitlement and housing resources
  • SOAR certification and experience strongly preferred
  • Knowledge of mental illness, substance abuse disorders, community resources, medication management, and recovery concepts
  • Certification in CPR and First Aid
  • Requires high level of organization skills, including attention to detail, planning, prioritizing, multi-tasking and meeting deadlines in a fast paced environment
  • Requires excellent communications skills including verbal, written, presentation and listening
  • Must exhibit high level of accountability and good decision making skills including the ability to analyze information, evaluate results and recommend/implement the best solutions to solve difficult problems or challenges, using good judgment when to include others/supervisors as needed
  • Must exhibit proven success working with change management and culture shifts, exhibiting day-to-day flexibility in handling multiple priorities and organization initiatives, maintaining accountability for achieving improved performance metrics ongoing while exhibiting a positive attitude even when challenging
  • Must demonstrate proven ability to collaborate effectively with volunteers, all levels of staff and key stakeholders throughout the organization, community and partner organizations
  • Must possess excellent computer skills including use of Microsoft Office
  • Must have be comfortable with development of self and others; effectively collaborating among interdisciplinary teams
  • Prior experience in a human services environment supported by grants required; knowledge of electronic health records/data management and Medicaid billing helpful
  • Must possess a high level of professionalism and must have proven experience successfully demonstrating the ability to maintain strict confidentiality as well as maintain a positive, collaborative, and supportive attitude
  • Frequent local travel and occasional State-wide travel may be required
  • Valid VA Driver’s license
  • Must have access to a personal vehicle available for use in performing job functions
  • Must successfully pass VSH insurance review, including background check and other pre-employment screenings

Physical and Sensory Requirements:

Mobility, walking, climbing, sitting, standing, reaching, bending, lifting (minimum of 10 lbs), fine hand coordination, ability to read, write, listen and speak clearly, the ability to understand and follow written and oral instructions and directions, ability to drive a vehicle and travel, and ability to remain calm under pressure.  Must be able to sit and/or stand for extended periods of time.  Must be able to use computer, cell phone, monitor, mouse, and keyboard extensively.

Compensation:

Commensurate with experience

Position is Open until filled


Application Instuctions:

Position is Open until filled

Application Instructions:  Please email resume and cover letter with salary requirements to jobs@virginiasupportivehousing.org with “Senior SSS – PSH” in the subject line.  No phone calls, please.

 


Full Position Details Download Application (.docx)

Maintenance Technician


Position Description:

The Maintenance Technician is responsible for the cleanliness and basic maintenance of all properties to include custodial work, apartment turnovers, the grounds and basic maintenance, such as carpentry, plumbing, electrical, HVAC & various other duties and maintenance repairs as needed or assigned.

 

Primary Duties:

In addition to the below duties, responsibilities, and physical/sensory requirements, the successful incumbent in this position demonstrates experience  initiating and sustaining a high level of accountability resulting in positive outcomes, is mission-focused and demonstrates previous experience successfully collaborating with all levels of staff, volunteers, community, and board members.

  1. Complete work orders with emergencies taking a priority, completed on reporting date.  Non emergency work orders should be completed in 72 hours. Keep accurate records on work orders, noting all time and material utilized during the performance of work.
  2. Complete walk-through inspections of common areas to ensure they are clean and orderly at all times.
  3. Working with the preventative maintenance schedule for each building, inspect all VSH owned buildings and units monthly, note deficiencies and make repairs as necessary. Submit recommendations for major improvements and expenditures to Maintenance Supervisor.
  4. Ensure all buildings and building systems are operating properly, to include emergency doors, signs and lights and secured areas, such as mechanical and storage rooms.
  5. Perform electrical repairs such as outlets, wall switches, light fixtures and circuits. Perform plumbing work, such as cleaning pipe clogs, replacing fittings, stopping leaks.
  6. Repair or replace as necessary, glass, tile, carpet, cove base, fixtures, venetian blinds, locks, doorknobs, hinges and other repairs or replacements assigned by the Maintenance Supervisor.
  7. Paint interior surfaces as directed. Perform carpentry work as directed.
  8. Review supply and equipment inventory and place order as necessary with the Maintenance Supervisor.
  9. Make sure all service areas, storage areas, and maintenance areas are clean, well maintained, and well lighted.
  10. Turnover units and apartments to include cleaning and painting within five days.
  11. On a quarterly basis, inspect gutters and downspouts on all buildings and replace filters monthly.
  12. Respond to building emergencies at all properties when on call.
  13. Assist as requested with regular inspections, reporting all violations, discrepancies and damage, including those incurred in contract services, during scheduled building checks, move-outs and move-ins and regular work routine.
  14. Report all tenant complaints and/or tenant work requests to the Property Manager.
  15. Ensure compliance with standard safety programs and procedures. No entry without work order. Keys for tenant units must be signed out and returned at close of the business day.
  16. Clean buildings (to include staff offices, bathrooms and common areas) by emptying trash, cleaning windows, sweeping, mopping and cleaning surfaces.
  17. Move heavy equipment and furniture.
  18. Maintain grounds by cleaning up all debris on sidewalks and removing litter.
  19. Assist supervisor in carrying out maintenance and facilities management functions.
  20. Assist in 24 hour emergency maintenance including after hours on call.
  21. Performs other duties as assigned

Required Qualifications:

  • High school diploma or educational equivalent.
  • Minimum one (1) year experience in building maintenance.
  • Valid VA Driver’s License
  • Must own or consistently have a vehicle available for use.
  • Ability to successfully pass VSH insurance review.
  • Must have or own tools required to complete assigned duties
  • Ability to successfully pass a background check and other pre-employment screening
  • OSHA and HVAC Certification preferred

Physical and Sensory Requirements:

Mobility, walking, climbing, sitting, standing, reaching, bending, lifting (minimum of 10 lbs), fine hand coordination, ability to read, write, listen and speak clearly, the ability to understand and follow written and oral instructions and directions, ability to drive a vehicle and travel, and ability to remain calm under pressure.  Must be able to sit and/or stand for extended periods of time.  Must be able to use computer, cell phone, monitor, mouse, and keyboard extensively.

Compensation:

Commensurate with experience

Position is Open until filled


Application Instuctions:

Position is Open until filled

Application Instructions:Please email resume and cover letter with salary requirements to jobs @ virginiasupportivehousing.org with Maintenance Tech-Cville”in the subject line.  No phone calls, please.


Full Position Details Download Application (.docx)
Subscribe to Our E-Newsletter