Employment Opportunities

Everyday we make homelessness history at Virginia Supportive Housing. Our shared values include teamwork, compassion, respect and integrity in working with colleagues, residents, volunteers and our many community partners.

VSH is an Equal Opportunity Employer and maintains a drug-free workplace. If you are interested in employment at VSH and meet all minimum requirements, we encourage you to apply as directed in each job description below.


Employment opportunities in Central Virginia

Housing Development Assistant – FT, Exempt


Position Description:

Virginia Supportive Housing is seeking a Housing Development Assistant for our Richmond, VA office.  The Housing Development Assistant is responsible for performing a wide variety of administrative and office support activities for the Real Estate Development Department. These tasks include, but are not limited to, file management, assisting with funding applications, and assisting with the successful closing of tax credit equity transactions to facilitate the successful completion of multifamily projects. The Housing Development Assistant works under the supervision of the Director of Housing Development.

In addition to the below duties, responsibilities, and physical/sensory requirements, the successful incumbent in this position demonstrates experience  initiating and sustaining a high level of accountability resulting in positive outcomes, is mission-focused and demonstrates previous experience successfully collaborating with all levels of staff, volunteers, community, and board members.

Primary Duties:

  • Assist with real estate transactions and closings.
  • Provide support during closings to include taking notes during conference calls, tracking document exchanges and circulating meeting minutes and checklists as needed.
  • Assist with contract and legal document review and track comments.
  • Assist with grant and funding applications including support letters, market comparables, site photographs and project narratives.
  • Prepare and distribute funding reports according to funder’s schedule.
  • Prepare quarterly project reports for partners.
  • Assist with property due diligence, including engaging third party contractors, such as environmental consultants, appraisers, realtors and attorneys.
  • Provide support during construction bids, including attending the pre-construction conference, tracking bid changes and accepting bids.
  • Maintain and ensure distribution of maintenance and warranty manuals and track warranty requests.
  • In coordination with the Housing Development Officer, ensure that all closeout procedures are completed to move project to property management.
  • Assist with the resident relocation process during rehabs, including training managers, conducting resident meetings, processing relocation claim requests, tracking required documentation, etc.
  • Record, compile, transcribe, and distribute minutes of meetings.
  • Handle FedEx shipments, outside printing requests and courier needs.
  • Pick up and drop off documents and obtain required signatures.
  • Maintain electronic and hard copy filing system.
  • Schedule and coordinate meetings, appointments and travel arrangements.
  • Attend agency sponsored training events and travel when necessary to attend such functions.
  • Travel when required to do so to perform the above-listed tasks.
  • Other duties as assigned by the Director of Real Estate Development.

Required Qualifications:

Knowledge, Skills, and Abilities:

  • Knowledge and proficiency using Microsoft Office products including Excel, Word, PowerPoint and Outlook.
  • Good organizational, writing and verbal skills.
  • Ability to work independently and with a team of committed professionals.
  • PREFERRED: Basic knowledge of real estate development and finance.
  • Valid driver’s license required for travel duties.

Education and/ or Experience:

  • Bachelor’s degree or equivalent combination of education and experience is required.
  • A Notary Public designation, licensed by the Commonwealth of Virginia.

Physical and Sensory Requirements:

Mobility, walking, climbing, sitting, standing, reaching, bending, lifting (minimum of 10 lbs), fine hand coordination, ability to read, write, listen and speak clearly, the ability to understand and follow written and oral instructions and directions, ability to drive a vehicle and travel, and ability to remain calm under pressure.  Must be able to sit and/or stand for extended periods of time. Must be able to use computer, cell phone, monitor, mouse, and keyboard extensively.

Compensation:

Compensation commensurate with experience.

Position is Open until filled


Application Instructions:

Please email resume and cover letter with salary requirements to jobs@virginiasupportivehousing.org with “Housing Development Assistant – Richmond” in the subject line. No phone calls please.


Full Position Details Download Application (.docx)

SSVF Housing Specialist


Position Description:

The Housing Specialist assists Veterans in VSH’s Supportive Services for Veteran Families (SSVF) program with securing and maintaining permanent housing utilizing a housing first approach. As a part of the SSVF team, the Housing Specialist uses his/her expertise in landlord/tenant laws, Fair Housing and mainstream housing resources to actively assist Veterans who are homeless and/or at risk of losing their housing.  In addition to the below duties, responsibilities, and physical/sensory requirements, the successful incumbent in this position demonstrates experience initiating and sustaining a high level of accountability resulting in positive outcomes, is mission-focused and demonstrates previous experience successfully collaborating with all levels of staff, volunteers, community, and board members.

Primary Duties:

  • Complete a thorough housing barrier assessment, budget and action plan for each program participant.
  • Assist participants with locating and securing permanent housing
  • Calculate housing affordability and conduct habitability and lead-based paint inspections
  • Coordinate with SSVF Case Managers on a regular basis regarding program participants
  • Enter and exit participants in HCIS as appropriate and in compliance with HUD guidelines
  • Coordinate and submit financial assistance payment requisitions
  • Actively outreach and recruit landlords and maintain an outreach log
  • Collaborate with landlords and participants when there is a housing related issue
  • Maintain up to date information on property contact information and application processes and following up with HQS inspection reports.
  • Other duties as assigned

Required Qualifications:

  • HQS inspection certification or ability to earn within 2 months of employment is required
  • Housing Counseling certification or ability to earn within 1 year of employment is required
  • Knowledge of Fair Housing laws and landlord/tenant law is required
  • Good interpersonal skills
  • Effective oral and written communication skills
  • Must be detail oriented and able to plan, prioritize, multi-task and meet deadlines
  • Computer skills, with working knowledge of the primary Microsoft Office programs
  • Valid VA Driver’s license
  • Must have a vehicle available for use
  • Ability to successfully pass VSH insurance review
  • Ability to successfully pass a background check and other pre-employment screening
  • Bachelor’s degree preferred or related skills and experience, with at least one year of experience working with low-income and/or homeless adults
  • Experience with HUD VASH vouchers preferred
  • Knowledge of the Veterans Service System as well as the military culture strongly preferred

Physical and Sensory Requirements:

Mobility, walking, climbing, sitting, standing, reaching, bending, lifting (minimum of 10 lbs), fine hand coordination, ability to read, write, listen and speak clearly, the ability to understand and follow written and oral instructions and directions, ability to drive a vehicle and travel, and ability to remain calm under pressure.  Must be able to sit and/or stand for extended periods of time. Must be able to use computer, cell phone, monitor, mouse, and keyboard extensively

Compensation:

Compensation commensurate with experience.

Position is Open until filled


Application Instructions:

Please email resume and cover letter with salary requirements to jobs@virginiasupportivehousing.org with Housing Specialist in the subject line. No phone calls please


Full Position Details Download Application (.docx)

Staff Accountant


Position Description:

The Staff Accountant reports directly to the Senior Accountant and is responsible for performing,
under minimal supervision, payroll duties such as payments of hours worked, personal time off,
employee benefits, employee expenses, and application of benefit deductions. Prepares and/or
analyzes periodic payroll reports, payroll schedules, and payroll related journal entries using
established policies, procedures and guidelines in a timely manner. Also responsible for
coordinating with payroll service provider on issues affecting company payroll. In addition to
processing biweekly payroll this role will issue, close, and reimburse all petty cash accounts,
maintain and reconcile payroll liability accounts, reconcile and pay monthly company credit card
account, and maintain and record necessary entries from fixed asset schedule.

Primary Duties:

Responsibilities: 

  • Payroll processing for 140+ employees
  • Reconcile payroll prior to transmission and validate confirmed reports
  • Compile internal management reports from payroll system software
  • Prepare and process bi-weekly payroll to include employee reimbursements
  • Resolve payroll discrepancies and irregularities
  • Reconcile payroll to general ledger
  • Update payroll records by entering changes in exemptions, insurance coverage, savings deductions, and job title and department/division transfers
  • Maintain employee confidence and protect payroll operations by keeping information confidential
  • Prepare payroll journal entries to include allocation to grants and funding sources
  • Responsible for payroll systems maintenance that includes updating grant code options
  • Maintain employee leave balances, benefit payroll deductions and garnishments
  • Review quarterly payroll tax reports for federal and state and reconcile to general ledger
  • Comply with local, state and federal payroll regulations and respond to questions and special requests from regulatory agencies
  • Data entry for all New Hires, Terminations, Employee Changes with open enrollment ensuring proper approvals
  • Oversee the processing and maintenance of annual W-2’s, taxable fringe benefit input, ACA reporting; develop reports to summarize this data
  • Assists with 5500 reporting on payroll & benefit payments
  • Receive, review, and process employee reimbursements within the payroll systems & enter into general ledger
  • Enter necessary grants receivable into the general ledger system as invoicing is completed by Grants department
  • Maintain grant related physical files

Required Qualifications:

Knowledge, Skills & Abilities:

  • Experience working with third party payroll vendors (ISolved, ADP, Paychex, etc.)
  • Working knowledge of generally accepted accounting principles (GAAP)
  • Experience processing payroll for 140+ employees
  • Understanding of payroll accounting principles
  • Proficient in Microsoft Office – Word, Excel
  • Strong analytical skills
  • Excellent time management and organizational skills
  • Ability to work independently
  • Good interpersonal skills
  • Ability to work with all levels of management and employees within the organization

Qualifications:

  • 3-5 years of payroll and general accounting experience
  • Excellent verbal and written communication skills

Physical Requirements:

Mobility, walking, climbing, sitting (for extended periods of time), standing, reaching,
bending, lifting (minimum of 10 lbs), fine hand coordination, ability to read, write, listen and
speak clearly, the ability to understand and follow written and oral instructions and
directions, and ability to remain calm under pressure. Must be able to sit and/or stand for
extended periods of time. Must be able to use computer, cell phone, monitor, mouse, and
keyboard extensively.

Compensation:

Compensation commensurate with experience.

Position is Open until filled


Application Instructions:

Please email resume and cover letter with salary requirements
to jobs@virginiasupportivehousing.org with “Staff Accountant – Richmond” in the
subject line. No phone calls please.


Full Position Details Download Application (.docx)

Desk Clerk - FT, 2nd Shift - NCH-N


Position Description:

Virginia Supportive Housing is seeking a Full Time 2 nd shift Desk Clerk in Richmond, VA. The
Desk Clerk is responsible for monitoring the front desk, performing all receptionist duties, and
ensuring the security of the building and safety of the residents in the properties assigned in a
specific geographic region. In addition to the below duties, responsibilities, and
physical/sensory requirements, the successful incumbent in this position demonstrates
experience initiating and sustaining a high level of accountability resulting in positive outcomes,
is mission-focused and demonstrates previous experience successfully collaborating with all
levels of staff, volunteers, community, and board members.

Primary Duties:

Major Responsibilities and Duties:

1. Walk through inspection of all common areas including the grounds at onset of shift and
record findings on shift report.
2. Review prior shift report with departing Desk Clerk.
3. Answer phone, direct calls, and take messages.
4. Be familiar with identity of all residents and respond to resident problems and
emergencies as appropriate.
5. Check and monitor guest registration.
6. Collect rents, prepare bank deposits and do all assigned filing as well as other assigned
property management tasks.
7. Monitor any unusual activities of residents and so note on the shift report and incident
report. Respond appropriately. Refer to copy of Rules and Regulations for guidelines.
8. Complete information on work order, keep track of work orders, and handle emergency
maintenance complaints appropriately.
9. On properties with video monitoring, carefully monitor cameras, note any suspicious
activity and respond accordingly. Morning shift must examine video recordings from
midnight to 8 am and report/document any incidents for the Property Manager.
10. Assist with quarterly inspections of all units in assigned properties.
11. Conduct move-in, including the review of rules and regulations and walk through
inspection with new resident.
12. Assist with application process and resident file maintenance; process police reports
and/or credit reports.
13. Assist with the preparation of the vacancy and delinquency reports.
14. Attend staff meetings and training as required
15. Performs other duties as assigned

Required Qualifications:

Knowledge, Skills and Abilities:

  • Exceptional interpersonal skills and human relation skills that positively benefits
    interaction with internal and external clientele.
  • A demonstrated ability to deal with residents, site personnel, regional support services staff, corporate office personnel, property managers, property owners, inspectors, volunteers, peers and supervisors.
  • Ability to exercise good judgment and self-control.
  • Good comprehension and communication skills, with the ability to listen to and understand information and ideas presented through verbal communication.
  • Enthusiasm, good attitude, trustworthiness, personal integrity and honesty.
  • Must be detailed oriented, able plan, prioritize, multi-task and meet deadlines in a past paced environment.
  • Appropriate level of administrative experience and skills.
  • Effective communication skills with employees at all levels.
  • Demonstrated ability to operate safely in the workplace, with experience in holding peers and direct reports accountable to safety standards.
  • Ability to work autonomously and understand when a superior needs to be involved in decision making.
  • Good decision making skills, with the ability to analyze information, evaluate results, and implement the best solution to solve problems or challenges.
  • Self-motivated, with a dedication to keeping up to date technically and applying new knowledge to your job.

Qualifications:

  • High school diploma or educational equivalent.
  • Knowledge of applicable federal and state housing laws preferred.
  • Must own or consistently have a vehicle available for use.
  • Computer skills, with working knowledge of the primary Microsoft Office programs
  • Knowledge of property management software: OneSite conventional and affordable, WCMS preferred, OR demonstrated or ability and desire to learn these programs.
  • Ability to successfully pass a background check and other pre-employment screening.

Physical Requirements:

Mobility, walking, climbing, sitting (for extended periods of time), standing, reaching,
bending, lifting (minimum of 10 lbs), fine hand coordination, ability to read, write, listen
and speak clearly, the ability to understand and follow written and oral instructions and
directions, and ability to remain calm under pressure. Must be able to sit and/or stand
for extended periods of time. Must be able to use computer, cell phone, monitor, mouse,
and keyboard extensively.

Compensation:

Compensation commensurate with experience.

Position is Open until filled


Application Instructions:

Please email resume and cover letter with salary requirements to jobs@virginiasupportivehousing.org with “Desk Clerk – NCH/Richmond” in the subject line. No phone calls, please.


Full Position Details Download Application (.docx)

Supportive Services Specialist, FT, Non Exempt: SSVF Program


Position Description:

The Supportive Services Specialist -SSVF provides direct services in assessing the needs of clients who are homeless or at-risk of homelessness and referring, linking, and monitoring the effectiveness of community services in order to improve housing stability and quality of life. In addition to the below duties, responsibilities, and physical/sensory requirements, the successful incumbent in this position demonstrates experience initiating and sustaining a high level of accountability resulting in positive outcomes, is mission-focused and demonstrates previous experience successfully collaborating with all levels of staff, volunteers, community, and board members.

Primary Duties:

MAJOR RESPONSIBILITIES AND DUTIES

  1. Provide housing stabilization case management services to program participants to include developing an individualized housing support plan with goals, objectives and time-frames, and to coordinate those services with other community providers as needed.
  2. Work with landlords, community services providers, and oversight entities to provide good customer service, ensure responsiveness of VSH supportive services, and achieve high rates of housing stability and other consumer outcomes.
  3. Adhere to oversight entities’ regulations regarding paperwork and service delivery.
  4. Identify individual services needs through ongoing outreach, engagement, screening and assessment activities.
  5. Maintain sufficient contact with persons served to ensure engagement with services, ability to identify emerging needs, and to promote goal attainment.
  6. Assist individuals with securing and maintaining entitlements and benefits through the Veterans Administration or other mainstream income support resources.
  7. Collaborate to assist individuals with developing financial literacy skills. Ensure follow up with budgeting, savings, and credit/debt management goals.
  8. Assist individuals with securing and maintaining employment.
  9. Performs other duties as assigned.

Required Qualifications:

KNOWLEDGE, SKILLS AND ABILITIES

QUALIFICATIONS

  • Bachelor’s degree in human services and at least one year of direct service experience with individuals with low-incomes, disabilities, and/or histories of homelessness.
  • Knowledge of homeless population and appropriate community resources, especially entitlement and housing resources. Knowledge and experience with services for Veterans strongly preferred.
  • Knowledge of mental illness, substance abuse disorders, community resources, medication management, and recovery concepts.
  • Must have or obtain certifications in CPR and First Aid.
  • Skills in establishing supportive trusting relationships with persons experiencing homelessness and respect for their rights and personal preferences.
  • Must be detail-oriented and highly organized; able to plan, prioritize, multi-task and meet deadlines in a fast paced environment.
  • Knowledge of Veteran Service System as well as the military culture strongly preferred.
  • Must be able to work well with people, including underserved and/or special needs populations.
  • Ability to interact in a professional manner with program participants, peers, supervisors and collateral agencies required.
  • Excellent oral and written communication skills.
  • Ability to exercise good judgment and self-control.
  • Good comprehension and communication skills, with the ability to listen to and understand information and ideas presented through verbal communication.
  • Enthusiasm, good attitude, trustworthiness, personal integrity and honesty.
  • Demonstrated ability to operate safely in the workplace, with experience in holding peers accountable to safety standards.
  • Ability to work autonomously and understand when a supervisor needs to be involved in decision making.
  • Good decision making skills, with the ability to analyze information, evaluate results, and implement the best solution to solve problems or challenges.
  • Self- motivated, with a dedication to keeping up to date technically, and applying new knowledge to the job.
  • Computer skills, with working knowledge of the primary Microsoft Office programs.
  • Valid VA Driver’s license.
  • Must have a vehicle available for use.
  • Ability to successfully pass VSH insurance review.
  • Ability to successfully pass a background check and other pre-employment screening. 

Physical and Sensory Requirements

Mobility, walking, climbing, sitting, standing, reaching, bending, lifting (minimum of 10 lbs), fine hand coordination, ability to read, write, listen and speak clearly, the ability to understand and follow written and oral instructions and directions, ability to drive a vehicle and travel, and ability to remain calm under pressure. Must be able to sit and/or stand for extended periods of time. Must be able to use computer, cell phone, monitor, mouse, and keyboard extensively.

No compensation specified



Position is Open until filled


Full Position Details Download Application (.docx)

Team Lead – Intensive Community Treatment – FT, Exempt


Position Description:

The Team Lead is responsible for supervision and coordination of VSH’s Intensive Community Treatment program. ICT services are delivered by an interdisciplinary team of specialists who provide intensive mental health, substance use, vocational, and housing stabilization services to formerly homeless single adults who have an extensive history of psychiatric hospitalizations. In addition to the below duties, responsibilities, and physical/sensory requirements, the successful incumbent in this position demonstrates experience initiating and sustaining a high level of accountability resulting in positive outcomes, is mission-focused and demonstrates previous experience successfully collaborating with all levels of staff, volunteers, community, and board members.

Primary Duties:

MAJOR RESPONSIBILITIES AND DUTIES:

  1. Adhere to DMAS, DBHDS, HUD and other oversight entities’ regulations regarding service delivery, administration, and documentation, including developing, reviewing and approving files, records, authorizations, assessments, and reports prepared according to program policies and procedures. Conduct regular audits of client files to maintain compliance.
  2. Oversee intake process, maintain positive relationships with referral partners, and ensure that individuals meet funding/regulatory/oversight entity requirements.
  3. Conduct and oversee treatment plan development, quarterly reviews of progress, quality progress notes, and discharge planning. Develop and monitor program management systems and quality controls to ensure a high-quality supportive services delivery and documentation system that meets the changing needs of persons served and established regulatory standards.
  4. Recruit, hire, train, supervise, and evaluate all staff on the ICT team to include to include social workers, case managers, peer specialists, student interns, substance use and vocational specialists, nurses and other staff. Provide clinical supervision toward licensure for eligible staff.
  5. Participate in regular supervision with the Clinical Programs Manager. Provide an appropriate level of information, training, and guidance about program activities, staff performance, administrative issues, and client concerns.
  6. Provide direct care to assigned clients to address mental health and housing stability to include but not limited to crisis prevention and intervention, and in collaboration with the psychiatrist/psychiatric mental health nurse practitioner, advise direct services staff on management of challenging client situations and quality documentation of services.
  7. Maintain regular contact with clients to include monthly quality checks to ensure that individuals are engaged and that mental health and housing needs are being appropriately identified and addressed.
  8. Ensure the development and implementation of an on-call schedule for all programs. Ensure that appropriate clients, VSH staff, and community partners have access to on-call contact information. Provide after hours on-call services as part of the rotation.
  9. Provide leadership in creating and sustaining an inter-departmental culture of collaboration and mutual respect where the goals of housing stability and respect for tenants are highly valued.
  10. Work with clients to maintain compliance with lease requirements. Develop systems and strategies to ensure that unit inspections are passed, lease violations are prevented or addressed, rent is paid, and annual re-certifications are completed.
  11. Participate in agency-level committees and community meetings as assigned.
  12. Participate in the development and implementation of the support services evaluation plan. Ensure quality and timeliness of data entry. Produce reports as requested or needed to inform program development and grants management.
  13. Ensure that HMIS client data and HUD Annual Progress Reports are entered and updated as needed, that appropriate releases are signed, and that privacy/security requirements are followed.
  14. Assist with data collection and reporting for other assigned projects and reports. Monitor the quality and completeness of program data.
  15. Represent VSH in community meetings including Continuum of Care, LHRC, and regional partnership meetings as assigned.
  16. Performs other duties as assigned.

Required Qualifications:

KNOWLEDGE, SKILLS AND ABILITIES:

  • Knowledge of homeless population and appropriate community resources.
  • Knowledge of mental illness, substance abuse disorders, community resources, medication management, behavior management, and recovery concepts.
  • Must be detail-oriented and highly organized; able to plan, prioritize, multi-task and meet deadlines in a fast paced environment.
  • Ability to provide leadership and manage challenging situations effectively and efficiently.
  • Ability to identify program needs and develop plans to address them.
  • Strong clinical skills including the ability to assess and intervene in client crisis situations.
  • Strong customer service ability
  • Good conflict resolution skills
  • Ability to form and sustain good working relationships with co-workers within PSH Services and other departments.
  • Demonstrated passion for VSH’s mission
  • Must be able to work well with people, including underserved and/or special needs populations
  • Ability to interact in a professional manner with program participants, peers, supervisors and collateral agencies required.
  • Excellent oral and written communication skills.
  • Ability to exercise good judgment and self-control.
  • Good comprehension and communication skills, with the ability to listen to and understand information and ideas presented through verbal communication.
  • Enthusiasm, good attitude, trustworthiness, personal integrity and honesty.
  • Demonstrated ability to operate safely in the workplace, with experience in holding peers accountable to safety standards.
  • Ability to work autonomously and understand when a supervisor needs to be involved in decision making.
  • Good decision making skills, with the ability to analyze information, evaluate results, and implement the best solution to solve problems or challenges.
  • Self-motivated, with a dedication to keeping up to date technically, and applying new knowledge to the job.

QUALFICATIONS:

  • Master’s degree in a human services field required.
  • Registration with VDH as a Qualified Mental Health Professional (QMHP) required.
  • Licensed mental health professional (LMHP) or LMHP-eligible in the Commonwealth of Virginia preferred with at least three years’ experience working with adults with mental health, substance abuse, and or homeless histories required.
  • Experience with Intensive Community Treatment, Assertive Community Treatment, and/or Medicaid-funded services required.
  • At least two years of supervisory/leadership experience preferred.
  • Knowledge of applicable federal and state housing and supportive services laws and regulations.
  • Certifications in CPR and First Aid or a dedication and commitment to obtaining them within 3 months of hire.
  • Valid VA Driver’s License. Must own or consistently have a vehicle available for use.
  • Computer skills, with a working knowledge of the primary Microsoft Office programs.
  • Ability to successfully pass a background check and other pre-employment screening.
  • Requires excellent communications skills including verbal, written, presentation and listening.
  • Must exhibit high level of accountability and good decision making skills including the ability to analyze information, evaluate results and recommend/implement the best solutions to solve difficult problems or challenges, using good judgment when to include others/supervisors as needed.
  • Must exhibit proven success working with change management and culture shifts, exhibiting day-to-day flexibility in handling multiple priorities and organization initiatives, maintaining accountability for achieving improved performance metrics ongoing while exhibiting a positive attitude even when challenging.
  • Must demonstrate proven ability to collaborate effectively with volunteers, all levels of staff and key stakeholders throughout the organization, community and partner organizations.
  • Must possess excellent computer skills including use of Microsoft Office.
  • Must have be comfortable with development of self and others; effectively collaborating among interdisciplinary teams.
  • Prior experience in a human services environment supported by grants required; knowledge of electronic health records/data management and Medicaid billing helpful.
  • Must possess a high level of professionalism and must have proven experience successfully demonstrating the ability to maintain strict confidentiality as well as maintain a positive, collaborative, and supportive attitude.
  • Frequent local travel and some occasional State-wide travel required, approx. 10%.
  • Must have access to a personal vehicle available for use in performing job functions.
  • Must successfully pass VSH insurance review, including background check and other pre-employment screenings.
  • Other duties as assigned.

Physical and Sensory Requirements:

Mobility, walking, climbing, sitting, standing, reaching, bending, lifting (minimum of 10 lbs.), fine hand coordination, ability to read, write, listen and speak clearly, the ability to understand and follow written and oral instructions and directions, ability to drive a vehicle and travel, and ability to remain calm under pressure. Must be able to sit and/or stand for extended periods of time. Must be able to use computer, cell phone, monitor, mouse, and keyboard extensively.

No compensation specified



Position is Open until filled


Application Instructions:

Please email resume and cover letter with salary requirements to jobs@virginiasupportivehousing.org with “ Team Lead – Intensive Community Treatment – FT, Exempt” in the subject line. No phone calls please.


Full Position Details Download Application (.docx)

Traumatic Brain Injury (TBI) Case Manager


Position Description:

Virginia Supportive Housing is hiring for a Part-Time Traumatic Brain Injury (TBI) Case Manager in Richmond, VA. This position functions as a collaborative team partner among VSH associates and may include oversight of volunteers in the absence of the TBI Case Manager. This position reports directly to the TBI Case Manager to house and serve individuals who have experienced a traumatic brain injury, have little to no income and may otherwise experience homelessness. In addition to the below duties, responsibilities, and physical/sensory requirements, the successful incumbent in this position will demonstrate experience initiating and sustaining a high level of accountability resulting in positive outcomes, a mission-focused drive and commitment to ending homelessness, and past experience successfully collaborating with all levels of staff, volunteers, community, and board members.

Primary Duties:

Duties/Responsibilities:

  • Assist the Senior TBI Case Manager with providing daily oversight of TBI case management activities to include, but not limited to, guidance related to service delivery, documentation of services, maintaining compliance with regulatory standards, and coordinating crisis needs.
  • Provide TBI services as needed to program participants, including assisting individuals with activities of daily living, such as grocery shopping, food preparation, personal hygiene, household cleaning/maintenance, and managing finances; helping program participants with interpersonal, communication, and problem-solving skills.
  • Effectively self-manages and collaborates with all levels of staff and clients with varying needs ensuring timely and efficient utilization of resources; ensuring adherence to organization and regulatory requirements; ensuring business process improvement measures for quality assurance, self-development, and organizational success.
  • Will be able to assist Senior TBI Case Manager with assessments, treatment planning, supportive counseling, housing stabilization services, case management services, linking to community resources, monitoring progress, collaboration with other providers, and care coordination.
  • Assist Senior TBI Case Manager with maintaining up to date and accurate documentation in each resident’s paper and electronic file to include intake forms, assessments, treatment plans, progress notes, and discharge summaries.
  • Assist Senior TBI Case Manager as needed with necessary outreach and engagement activities to include clients and their families, community providers, property management staff, and medical personnel.
  • Participate in scheduled staff meetings, supervision meetings, quarterly organizational meetings, and other required meetings and/or trainings as scheduled.
  • Utilize the agency’s electronic time-keeping system to enter daily work hours and leave requests accurately to document time spent with clients and ensure that each grant-related/funded activity is recorded correctly.
  • Collaborate with property management staff, community services providers, and oversight entities as needed to provide good customer service, responsiveness of VSH client supportive services, and achieve high rates of housing stability and other consumer outcomes.
  • Maintain contact with clients as assigned by Senior TBI Case Manager to ensure engagement with services; identify emerging needs and promote goal attainment.
  • Assist Senior TBI Case Manager as needed with appointments for clients to secure and maintain entitlements, benefits and other income/disability support resources.
  • Serve a key role in supporting clients, fundraising and overseeing and/or collaborating with volunteer initiatives as well as other cross-departmental needs in order to achieve overall success of the organization; identify improvement opportunities and solutions impacting organization success.
  • Assist Senior TBI Case Manager as needed with maintaining, preparing and providing efficient reporting, that may be presented to any level of staff, board, or community partners.
  • Collaborate with other departments and outside partners effectively ensuring team-oriented client-centered focus as well as creating a safe and secure environment for clients, staff, and visitors; provide crisis coverage as necessary during scheduled hours; advise supervisor and others as needed, ensuring adherence to best practices.
  • Other duties as assigned.

Required Qualifications:

Knowledge, Skills and Abilities:

  • Bachelor’s degree in human services, Current student enrolled in a university or college working towards a degree in human services or experience providing direct services in a brain injury clubhouse, program, internship or hospital setting.
  • Brain Injury Specialist certification preferred.
  • Knowledge of the physical, psychological, and social aspects of various neurological conditions, including traumatic or acquired brain injury recovery and the resultant impact on the family system preferred.
  • Knowledge of the spectrum of health, social, financial, and advocacy services available in the community for individuals with traumatic or acquired brain injury preferred.
  • Knowledge of mental illness, substance abuse disorders, community resources, medication management, and recovery concepts preferred.
  • Certification in CPR and First Aid or ability to become certified within six months of hire.
  • Requires high level of organization skills, including attention to detail, planning, prioritizing, multi-tasking and meeting deadlines in a fast paced environment.
  • Requires excellent communications skills including verbal, written, presentation and listening.
  • Must exhibit high level of accountability and good decision making skills including the ability to analyze information, evaluate results and recommend/implement the best solutions to solve difficult problems or challenges, using good judgment when to include others/supervisors as needed.
  • Must exhibit proven success working with change management and culture shifts, exhibiting day-to-day flexibility in handling multiple priorities and organization initiatives, maintaining accountability for achieving improved performance metrics ongoing while exhibiting a positive attitude even when challenging.
  • Must demonstrate proven ability to collaborate effectively with volunteers, all levels of staff and key stakeholders throughout the organization, community and partner organizations.
  • Must possess excellent computer skills including use of Microsoft Office.
  • Must have be comfortable with development of self and others; effectively collaborating among interdisciplinary teams.
  • Prior experience in a human services environment supported by grants required; knowledge of electronic health records/data management and Medicaid billing helpful.
  • Must possess a high level of professionalism and must have proven experience successfully demonstrating the ability to maintain strict confidentiality as well as maintain a positive, collaborative, and supportive attitude.
  • Frequent local travel and occasional State-wide travel may be required
  • Valid VA Driver’s license.
  • Must have access to a personal vehicle available for use in performing job functions.
  • Must successfully pass VSH insurance review, including background check and other pre-employment screenings.

Physical and Sensory Requirements:

Mobility, walking, climbing, sitting, standing, reaching, bending, lifting (minimum of 10 lbs), fine hand coordination, ability to read, write, listen and speak clearly, the ability to understand and follow written and oral instructions and directions, ability to drive a vehicle and travel, and ability to remain calm under pressure. Must be able to sit and/or stand for extended periods of time. Must be able to use computer, cell phone, monitor, mouse, and keyboard extensively.

No compensation specified



Position is Open until filled


Full Position Details Download Application (.docx)

Veteran Services Team Lead, Exempt


Position Description:

The Veteran Services Team Lead is responsible for developing, supervising, and providing outreach services for Virginia Supportive Housing and the Supportive Services for Veteran Families (SSVF) grant. Duties include oversight of the eligibility and screening process of very low-income veteran families, reviewing and accepting applications of eligible families, providing counseling to assist families in establishing a plan to obtain and retain self-sufficiency, and coordinating referrals to other service providers as necessary. The Team Lead also assists the Programs Manager with reporting and monitoring of subcontracts. The Veteran Services Team Lead reports to the Programs Manager and directly supervises all SSVF staff in Richmond, Petersburg and Charlottesville. In addition to the below duties, responsibilities, and physical/sensory requirements, the successful incumbent in this position demonstrates experience initiating and sustaining a high level of accountability resulting in positive outcomes, is mission-focused and demonstrates previous experience successfully collaborating with all levels of staff, volunteers, community, and board members.

Primary Duties:

MAJOR RESPONSIBILITIES AND DUTIES:

  1. Assist with preparing, submitting, and monitoring federal and private funding applications for outreach and veteran related activities.
  2. Work with landlords, community services providers, and oversight entities to provide good customer service, ensure responsiveness of VSH supportive services, and achieve high rates of housing stability and other consumer outcomes. Conduct rental and financial assistance recertifications, habitability inspections, and visual lead assessments.
  3. Participate in the development, implementation, and monitoring of the outreach component of SSVF outreach plans to include the SSVF Sub-Contractor outreach plan. Produce reports as requested or needed to inform program outreach development.
  4. Provide direct supervision to all staff in Richmond, Petersburg and Charlottesville. Develop staff work plans and identify staff training and professional development needs.
  5. Answer incoming calls and schedule appointments with clients needing assistance. Meet with clients and perform counseling functions related to needs including setting goals and creating action plans; providing housing counseling; assisting participants in understanding their leases; securing utilities; making moving arrangements; and coordinating referrals to other agencies for additional supportive services as needed.
  6. Ensure adherence to approved budget and temporary financial assistance allotments for SSVF.
  7. Ensure quality and timeliness of data entry. Assist with completing all required reporting in a timely fashion for funders and other interested parties.
  8. Adhere to funder regulations regarding paperwork and service delivery. Maintain all necessary paperwork as required by funders, monitoring entities, and according to agency policies. Review case files for compliance.
  9. Participate in the Richmond, Petersburg and Charlottesville Continuums of Care, traveling to locations as needed.
  10. Identify, build, and maintain community relationships with organizations that provide services to the Veteran community in VSH’s service areas. This includes but is not limited to the Veterans Administration, local VA employment programs, VA benefits workers, and VA homeless service workers.
  11. Assist the Programs Manager with coordinating and/or conducting bi-weekly SSVF team meetings and monthly partner meetings.
  12. Participate in weekly and bi-weekly SSVF conference calls and attend regional trainings.
  13. Assist with coordinating/providing program support to new SSVF grantee programs as requested by the SSVF program office.
  14. Attend supervision meetings with Programs Manager as scheduled. Update and/or inform Supervisor about outreach development, community relationships, temporary financial assistance utilization, data quality, grantee support and staff training and development needs.
  15. Assess own learning needs; develop and implement plan for professional growth with input from Supervisor. Attend training and conferences as needed to maintain certifications and keep abreast of housing laws and issues.
  16. Provide program oversight in the absence of the Programs Manager.
  17. Other duties and responsibilities as assigned.

Required Qualifications:

KNOWLEDGE, SKILLS AND ABILITIES:

  • Bachelor’s degree in Social Work, Human Services, or a related field.
  • A minimum of two years of experience working with low-income adults and adults experiencing homelessness required.
  • At least one year of experience providing rapid rehousing preferred.
  • Experience and comfort in providing housing focused outreach services to those experiencing homelessness strongly preferred.
  • Knowledge of the Veterans Service System as well as the “military culture” required. Personal experience working with the military preferred.
  • Ability to work independently with minimal supervision required.
  • Ability to plan, develop, and evaluate programs required.
  • Ability to interact in a professional, appropriate manner with clients, peers, and community partners required.
  • Good oral and written communication skills.
  • Valid VA Driver’s License, willingness to travel to and from partner locations in Richmond, Petersburg, Charlottesville, and surrounding areas.
  • Ability to successfully pass VSH insurance review.
  • Ability to successfully pass a background check and other pre-employment screening.

PHYSICAL AND SENSORY REQUIREMENTS:

Mobility, walking, climbing, sitting, standing, reaching, bending, lifting (minimum of 10 lbs), fine hand coordination, ability to read, write, listen and speak clearly, the ability to understand and follow written and oral instructions and directions, ability to drive a vehicle and travel, and ability to remain calm under pressure. Must be able to sit and/or stand for extended periods of time. Must be able to use computer, cell phone, monitor, mouse, and keyboard extensively.

No compensation specified



Position is Open until filled


Full Position Details Download Application (.docx)

Data/Compliance Specialist, Non-Exempt


Position Description:

The Data/Compliance Specialist enters, tracks, manages and reports client and program specific information required by SSVF funding, and provides primary input and accuracy verification of HMIS data. Additionally, this position is responsible for developing, monitoring, analyzing, and reporting data so that VSH can track client/program outcomes. The Specialist conducts quality assurance audits and processes all requests for TFA funds through finance, reconciling TFA expenditures to budget every month. The Specialist manages landlord relationships. Duties include oversight of the eligibility and screening process of very low-income veteran families, reviewing and accepting applications of eligible families and providing counseling to assist families in establishing a plan to obtain and retain self-sufficiency. In addition to the below duties, responsibilities and physical/sensory requirements, the successful incumbent in this position demonstrates experience initiating and sustaining a high level of accountability resulting in positive outcomes, is mission-focused and demonstrates previous experience successfully collaborating with all levels of staff, volunteers, community, and board members.

Primary Duties:

MAJOR RESPONSIBILITIES AND DUTIES:

  1. Assist in the creation of spreadsheets and forms to collect data from program staff to fulfill reporting requirements of granters.
  2. Input data into HMIS system to produce accurate reports of agency outcomes and demographics.
  3. Work with Housing Case Managers to facilitate accurate and timely data reporting.
  4. Work with landlords, community services providers, and oversight entities to provide good customer service, ensure responsiveness of VSH supportive services, and achieve high rates of housing stability and other consumer outcomes.
  5. Provide quality assurance and adhere to oversight entities’ regulations regarding client case files.
  6. Coordinate and submit financial assistance payment requisitions.
  7. Participate in various internal and community meetings as needed.
  8. Collaborate with community partners to establish and improve data tracking and reporting.
  9. Perform other duties as assigned.

Required Qualifications:

KNOWLEDGE, SKILLS AND ABILITIES:

  • Excellent computer skills, including Microsoft Office Suite with advanced Excel skills required.
  • High School diploma and at least two years of related experience in gathering and manipulating data.
  • Experience in human services and HMIS strongly preferred.
  • Knowledge of homeless population and appropriate community resources, especially entitlement and housing resources. Knowledge and experience with services for Veterans strongly preferred.
  • Must have or obtain certifications in CPR and First Aid.
  • Must be detail-oriented and highly organized; able to plan, prioritize, multi-task and meet deadlines in a fast paced environment.
  • Must be willing and flexible with frequent local travel as well as some state-wide travel.
  • Knowledge of Veteran Service System and military culture strongly preferred.
  • Must be able to work well with people, including underserved and/or special needs populations
  • Ability to interact in a professional manner with program participants, peers, supervisors and collateral agencies required.
  • Excellent oral and written communication skills.
  • Good comprehension and communication skills, with the ability to listen to and understand information and ideas presented through verbal communication.
  • Enthusiasm, good attitude, trustworthiness, personal integrity and honesty.
  • Demonstrated ability to operate safely in the workplace, with experience in holding peers accountable to safety standards.
  • Ability to work autonomously and understand when a supervisor needs to be involved in decision making.
  • Good decision making skills, with the ability to analyze information, evaluate results, and implement the best solution to solve problems or challenges.
  • Self-motivated, with a dedication to keeping up to date technically, and applying new knowledge to the job.
  • Valid VA Driver’s license.
  • Ability to successfully pass VSH insurance review.
  • Ability to successfully pass a background check and other pre-employment screening.
  • Ability to meet essential deadlines, demonstrating flexibility as to task and work schedule.

Physical and Sensory Requirements:

Mobility, walking, climbing, sitting, standing, reaching, bending, lifting (minimum of 10 lbs), fine hand coordination, ability to read, write, listen and speak clearly, the ability to understand and follow written and oral instructions and directions, ability to drive a vehicle and travel, and ability to remain calm under pressure. Must be able to sit and/or stand for extended periods of time. Must be able to use computer, cell phone, monitor, mouse, and keyboard extensively.

No compensation specified



Position is Open until filled


Full Position Details Download Application (.docx)

Housing Case Manager- Floater, Non-Exempt


Position Description:

The Housing Case Manager assists Veterans in VSH’s Supportive Services for Veteran Families (SSVF) program in the Greater Richmond and Charlottesville area Continuums of Care (CoC) with securing and maintaining permanent housing utilizing a Housing First approach. The Housing Case Manager provides direct services in assessing the needs of clients who are homeless or at-risk of homelessness and referring, linking, and monitoring the effectiveness of community services in order to improve housing stability and quality of life. The Case Manager administers the operation of the Supportive Services for Veteran Families (SSVF) Program. These duties include oversight of the eligibility and screening process of very low-income veteran families, reviewing and accepting applications of eligible families and providing counseling to assist families in establishing a plan to obtain and retain self-sufficiency. In addition to the below duties, responsibilities, and physical/sensory requirements, the successful incumbent in this position demonstrates experience initiating and sustaining a high level of accountability resulting in positive outcomes, is mission-focused and demonstrates previous experience successfully collaborating with all levels of staff, volunteers, community, and board members.

Primary Duties:

  • Provide housing stabilization case management services to program participants to include developing an individualized housing support plan with goals, objectives and timeframes, and coordinating those services with other community providers as needed.
  • Complete a thorough housing barrier assessment, budget and action plan for each program participant.
  • Meet regularly with other housing location providers to ensure effective coordination of landlord outreach, retention and recognition activities.
  • Develop and maintain professional relationships with housing providers including realty brokers/agencies, private landlords, public housing authorities, social services and government agencies and other stakeholders to enhance service delivery.
  • Attend training and conferences as needed to maintain certifications and keep abreast of housing laws and issues.
  • Assist participants with zero or low income and a challenging criminal and credit history in locating and securing permanent housing.
  • Calculate housing affordability and conduct habitability and lead-based paint inspections.
  • Enter and exit participants in HCIS as appropriate and in compliance with HUD guidelines.
  • Coordinate and submit financial assistance payment requisitions.
  • Assist individuals with securing and maintaining employment in order to increase income for long term housing stability.
  • Collaborate with landlords and participants when there is a housing related issue.
  • Maintain up to date information on property contact information and application processes and following up with HQS and/or Habitability Inspection reports.
  • Other duties as assigned.

Required Qualifications:

Qualifications:

  • Bachelor’s degree preferred or related skills and experience, with at least one year of experience working with low-income and/or homeless adults.
  • HQS inspection certification or ability to earn within two months of employment is required.
  • Knowledge of Fair Housing laws and landlord/tenant law is required.
  • Good interpersonal skills.
  • Effective oral and written communication skills.
  • Must be detail oriented and able to plan, prioritize, multi-task and meet deadlines.
  • Computer skills, with working knowledge of the primary Microsoft Office programs.
  • Valid VA Driver’s license; must have a vehicle available for use.
  • Ability to successfully pass VSH insurance review.
  • Ability to successfully pass a background check and other pre-employment screening.
  • Experience with HUD VASH vouchers preferred.
  • Knowledge of the Veterans Service System as well as the military culture strongly preferred.

PHYSICAL AND SENSORY REQUIREMENTS:

Mobility, walking, climbing, sitting, standing, reaching, bending, lifting (minimum of 10 lbs), fine hand coordination, ability to read, write, listen and speak clearly, the ability to understand and follow written and oral instructions and directions, ability to drive a vehicle and travel, and ability to remain calm under pressure. Must be able to sit and/or stand for extended periods of time. Must be able to use computer, cell phone, monitor, mouse, and keyboard extensively

No compensation specified



Position is Open until filled


Full Position Details Download Application (.docx)

Employment opportunities in Hampton Roads

Night Monitor – Heron’s Landing – On Call – PT – Non Exempt


Position Description:

The Night Monitor On Call is responsible for the security of the building between 12:00 midnight and 8:00 a.m.   The Night Monitor On Call reports to the Senior Property Manager (SPM). In addition to the below duties, responsibilities, and physical/sensory requirements, the successful incumbent in this position demonstrates experience initiating and sustaining a high level of accountability resulting in positive outcomes, is mission-focused and demonstrates previous experience successfully collaborating with all levels of staff, volunteers, community, and board members.

Primary Duties:

  1. Monitor security throughout the building, as needed, between the hours of midnight to 8 a.m.
  2. Respond to all confrontational & emergency situations between the hours of midnight to 8 a.m.
  3. Respond to resident’s need to access the building in event of lock out between the hours of midnight and 8 a.m.
  4. Prepare written incident reports.
  5. Meet with SPM regarding any resident who violates policy during the overnight hours on an as need basis.
  6. Attend staff meetings and agency annual staff retreat.
  7. Fill in on the front desk as appropriate
  8. Other duties as assigned

Required Qualifications:

Ability to get along well with others. Excellent skills in conflict resolution. Ability to handle emergency situations. Good oral communications skills.

Compensation:

Compensation commensurate with experience.

Position is Open until filled


Application Instuctions:

Please email resume and cover letter with salary requirements to jobs@virginiasupportivehousing.org with “Night Monitor Herons Landing” in the subject line. No phone calls please.


Full Position Details Download Application (.docx)

Desk Clerk – Heron’s Landing – 1st Shift/Weekends – PT – Non Exempt


Position Description:

The Desk Clerk is responsible for monitoring the front desk, performing all receptionist duties, and ensuring the security of the building and safety of the residents in the properties assigned in a specific geographic region. In addition to the below duties, responsibilities, and physical/sensory requirements, the successful incumbent in this position demonstrates experience initiating and sustaining a high level of accountability resulting in positive outcomes, is mission-focused and demonstrates previous experience successfully collaborating with all levels of staff, volunteers, community, and board members.

Primary Duties:

  1. Walk through inspection of all common areas including the grounds at onset of shift and record findings on shift report.
  2. Review prior shift report with departing Desk Clerk.
  3. Answer phone, direct calls, and take messages.
  4. Be familiar with identity of all clients/residents/visitors and respond to non-emergency issues by addressing with your supervisor first for further direction. In emergency situations related to health/risk/safety incidents, contact appropriate outside emergency resources (Fire/EMT/Police). (Follow the Property Management and Supportive Services Coordination guidelines). Follow employee handbook guidelines which provide that it is not appropriate to engage with clients/residents/visitors on a personal level. This includes providing or receiving favors of any kind, (i.e., monetary, gifts, transportation, bill paying assistance, taking care of personal items/personal property, etc.) or sharing personal identifying information such as phone numbers and addresses or initiating introduction to friends and family members or engaging in personal activities with clients.
  5. Check and monitor guest registration.
  6. Collect rents, prepare bank deposits and do all assigned filing as well as other assigned property management tasks.
  7. Monitor any unusual activities of residents and so note on the shift report and incident report. Respond appropriately. Refer to copy of Rules and Regulations for guidelines.
  8. Complete information on work order, keep track of work orders, and handle emergency maintenance complaints appropriately.
  9. On properties with video monitoring, carefully monitor cameras, note any suspicious activity and respond accordingly.   Morning shift must examine video recordings from midnight to 8 am and report/document any incidents for the Property Manager.
  10. Assist with quarterly inspections of all units in assigned properties.
  11. Conduct move-in, including the review of rules and regulations and walk through inspection with new resident.
  12. Assist with application process and resident file maintenance; process police reports and/or credit reports.
  13. Assist with the preparation of the vacancy and delinquency reports.
  14. Attend staff meetings and training as required
  15. Performs other duties as assigned

Required Qualifications:

KNOWLEDGE, SKILLS AND ABILITIES

  • Exceptional interpersonal skills and human relation skills that positively benefits interaction with internal and external clientele.
  • A demonstrated ability to deal with residents, site personnel, regional support services staff, corporate office personnel, property managers, property owners, inspectors, volunteers, peers and supervisors.
  • Ability to exercise good judgment and self-control.
  • Good comprehension and communication skills, with the ability to listen to and understand information and ideas presented through verbal communication.
  • Enthusiasm, good attitude, trustworthiness, personal integrity and honesty.
  • Must be detailed oriented, able plan, prioritize, multi-task and meet deadlines in a past paced environment.
  • Appropriate level of administrative experience and skills.
  • Effective communication skills with employees at all levels.
  • Demonstrated ability to operate safely in the workplace, with experience in holding peers and direct reports accountable to safety standards.
  • Ability to work autonomously and understand when a superior needs to be involved in decision making.
  • Good decision making skills, with the ability to analyze information, evaluate results, and implement the best solution to solve problems or challenges.
  • Self motivated, with a dedication to keeping up to date technically, and applying new knowledge to your job.

 

QUALFICATIONS

  • High school diploma or educational equivalent.
  • Knowledge of applicable federal and state housing laws preferred.
  • Computer skills, with working knowledge of the primary Microsoft Office programs
  • Knowledge of property management software: OneSite conventional and affordable, WCMS preferred, OR demonstrated or ability and desire to learn these programs.
  • Ability to successfully pass a background check and other pre-employment screening.

 

PHYSICAL REQUIREMENTS

  • Mobility, walking, climbing, sitting (for extended periods of time), standing, reaching, bending, lifting (minimum of 10 lbs), fine hand coordination, ability to read, write, listen and speak clearly, the ability to understand and follow written and oral instructions and directions, and ability to remain calm under pressure. Must be able to sit and/or stand for extended periods of time. Must be able to use computer, cell phone, monitor, mouse, and keyboard extensively.

Compensation:

Compensation commensurate with experience.

Position is Open until filled


Application Instuctions:

Please email resume and cover letter with salary requirements to jobs@virginiasupportivehousing.org with “Desk Clerk –Heron’s Landing” in the subject line. No phone calls please.


Full Position Details Download Application (.docx)

Desk Clerk - 2nd Shift, Weekends – PT, Hourly, Non-Exempt (at Gosnold)


Position Description:

The Desk Clerk is responsible for monitoring the front desk, performing all receptionist duties, and ensuring the security of the building and safety of the residents in the properties assigned in a specific geographic region. In addition to the below duties, responsibilities, and physical/sensory requirements, the successful incumbent in this position demonstrates experience initiating and sustaining a high level of accountability resulting in positive outcomes, is mission-focused and demonstrates previous experience successfully collaborating with all levels of staff, volunteers, community, and board members.

Primary Duties:

MAJOR RESPONSIBILITIES AND DUTIES 

  1. Walk through inspection of all common areas including the grounds at onset of shift and record findings on shift report.
  2. Review prior shift report with departing Desk Clerk.
  3. Answer phone, direct calls, and take messages.
  4. Be familiar with identity of all residents and respond to resident problems and emergencies as appropriate.
  5. Check and monitor guest registration.
  6. Collect rents, prepare bank deposits and do all assigned filing as well as other assigned property management tasks.
  7. Monitor any unusual activities of residents and so note on the shift report and incident report. Respond appropriately. Refer to copy of Rules and Regulations for guidelines.
  8. Complete information on work order, keep track of work orders, and handle emergency maintenance complaints appropriately.
  9. On properties with video monitoring, carefully monitor cameras, note any suspicious activity and respond accordingly.   Morning shift must examine video recordings from midnight to 8 am and report/document any incidents for the Property Manager.
  10. Assist with quarterly inspections of all units in assigned properties.
  11. Conduct move-in, including the review of rules and regulations and walk through inspection with new resident.
  12. Assist with application process and resident file maintenance; process police reports and / or credit reports.
  13. Assist with the preparation of the vacancy and delinquency reports.
  14. Attend staff meetings and training as required.
  15. Performs other duties as assigned.

Required Qualifications:

KNOWLEDGE, SKILLS AND ABILITIES

  • Exceptional interpersonal skills and human relation skills that positively benefits interaction with internal and external clientele.
  • A demonstrated ability to deal with residents, site personnel, regional support services staff, corporate office personnel, property managers, property owners, inspectors, volunteers, peers and supervisors.
  • Ability to exercise good judgment and self-control.
  • Good comprehension and communication skills, with the ability to listen to and understand information and ideas presented through verbal communication.
  • Enthusiasm, good attitude, trustworthiness, personal integrity and honesty.
  • Must be detailed oriented, able plan, prioritize, multi-task and meet deadlines in a past paced environment.
  • Appropriate level of administrative experience and skills.
  • Effective communication skills with employees at all levels.
  • Demonstrated ability to operate safely in the workplace, with experience in holding peers and direct reports accountable to safety standards.
  • Ability to work autonomously and understand when a superior needs to be involved in decision making.
  • Good decision making skills, with the ability to analyze information, evaluate results, and implement the best solution to solve problems or challenges.
  • Self motivated, with a dedication to keeping up to date technically, and applying new knowledge to your job.

QUALIFICATIONS

  • High school diploma or educational equivalent.
  • Knowledge of applicable federal and state housing laws preferred.
  • Must own or consistently have a vehicle available for use.
  • Computer skills, with working knowledge of the primary Microsoft Office programs.
  • Knowledge of property management software: OneSite conventional and affordable, WCMS preferred, OR demonstrated or ability and desire to learn these programs.
  • Ability to successfully pass a background check and other pre-employment screening.

PHYSICAL REQUIREMENTS

Mobility, walking, climbing, sitting (for extended periods of time), standing, reaching, bending, lifting (minimum of 10 lbs), fine hand coordination, ability to read, write, listen and speak clearly, the ability to understand and follow written and oral instructions and directions, and ability to remain calm under pressure. Must be able to sit and/or stand for extended periods of time. Must be able to use computer, cell phone, monitor, mouse, and keyboard extensively.

Compensation:

Compensation commensurate with experience.

Position is Open until filled


Application Instuctions:

Please email resume and cover letter with salary requirements to jobs@virginiasupportivehousing.org with “Desk Clerk – PT Weekends/Gosnold” in the subject line. No phone calls please.


Full Position Details Download Application (.docx)

Employment opportunities in Charlottesville

Housing Case Manager- Floater, Non-Exempt


Position Description:

The Housing Case Manager assists Veterans in VSH’s Supportive Services for Veteran Families (SSVF) program in the Greater Richmond and Charlottesville area Continuums of Care (CoC) with securing and maintaining permanent housing utilizing a Housing First approach. The Housing Case Manager provides direct services in assessing the needs of clients who are homeless or at-risk of homelessness and referring, linking, and monitoring the effectiveness of community services in order to improve housing stability and quality of life. The Case Manager administers the operation of the Supportive Services for Veteran Families (SSVF) Program. These duties include oversight of the eligibility and screening process of very low-income veteran families, reviewing and accepting applications of eligible families and providing counseling to assist families in establishing a plan to obtain and retain self-sufficiency. In addition to the below duties, responsibilities, and physical/sensory requirements, the successful incumbent in this position demonstrates experience initiating and sustaining a high level of accountability resulting in positive outcomes, is mission-focused and demonstrates previous experience successfully collaborating with all levels of staff, volunteers, community, and board members.

Primary Duties:

  • Provide housing stabilization case management services to program participants to include developing an individualized housing support plan with goals, objectives and timeframes, and coordinating those services with other community providers as needed.
  • Complete a thorough housing barrier assessment, budget and action plan for each program participant.
  • Meet regularly with other housing location providers to ensure effective coordination of landlord outreach, retention and recognition activities.
  • Develop and maintain professional relationships with housing providers including realty brokers/agencies, private landlords, public housing authorities, social services and government agencies and other stakeholders to enhance service delivery.
  • Attend training and conferences as needed to maintain certifications and keep abreast of housing laws and issues.
  • Assist participants with zero or low income and a challenging criminal and credit history in locating and securing permanent housing.
  • Calculate housing affordability and conduct habitability and lead-based paint inspections.
  • Enter and exit participants in HCIS as appropriate and in compliance with HUD guidelines.
  • Coordinate and submit financial assistance payment requisitions.
  • Assist individuals with securing and maintaining employment in order to increase income for long term housing stability.
  • Collaborate with landlords and participants when there is a housing related issue.
  • Maintain up to date information on property contact information and application processes and following up with HQS and/or Habitability Inspection reports.
  • Other duties as assigned.

Required Qualifications:

Qualifications:

  • Bachelor’s degree preferred or related skills and experience, with at least one year of experience working with low-income and/or homeless adults.
  • HQS inspection certification or ability to earn within two months of employment is required.
  • Knowledge of Fair Housing laws and landlord/tenant law is required.
  • Good interpersonal skills.
  • Effective oral and written communication skills.
  • Must be detail oriented and able to plan, prioritize, multi-task and meet deadlines.
  • Computer skills, with working knowledge of the primary Microsoft Office programs.
  • Valid VA Driver’s license; must have a vehicle available for use.
  • Ability to successfully pass VSH insurance review.
  • Ability to successfully pass a background check and other pre-employment screening.
  • Experience with HUD VASH vouchers preferred.
  • Knowledge of the Veterans Service System as well as the military culture strongly preferred.

PHYSICAL AND SENSORY REQUIREMENTS:

Mobility, walking, climbing, sitting, standing, reaching, bending, lifting (minimum of 10 lbs), fine hand coordination, ability to read, write, listen and speak clearly, the ability to understand and follow written and oral instructions and directions, ability to drive a vehicle and travel, and ability to remain calm under pressure. Must be able to sit and/or stand for extended periods of time. Must be able to use computer, cell phone, monitor, mouse, and keyboard extensively

No compensation specified



Position is Open until filled


Full Position Details Download Application (.docx)
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