Employment Opportunities

Everyday we make homelessness history at Virginia Supportive Housing. Our shared values include teamwork, compassion, respect and integrity in working with colleagues, residents, volunteers and our many community partners.

VSH is an Equal Opportunity Employer and maintains a drug-free workplace. If you are interested in employment at VSH and meet all minimum requirements, we encourage you to apply as directed in each job description below.


Employment opportunities in Central Virginia

Assistant Property Manager - South Richmond


Position Description:

The Assistant Property Manager is responsible for assisting the Property Manager and/or the Senior Property Manager in the supervision of all activities related to the Properties assigned in a specific geographic area. The Assistant Property Manager is also part of the Management Team wherein residential supportive services staff and property management staff work together to ensure a safe and secure environment for all residents while helping individual residents to stay successfully housed and become more independent and self-sufficient. The Assistant Property Manager also assists in the supervision of site staff.

Primary Duties:

  1. Work in coordinated effort with the other divisions in regards to: public inquiries, tours, volunteer activities, new development planning, and residential services program planning and implementation.
  2. Work with the Property Manager and/ or the Senior Property Manager on all activities necessary to accomplish their objectives to manage the properties. This may include assisting with rent collection, processing new applicants, assisting with legal proceedings and maintaining the budget.
  3. Coordinate and assemble information for rent increase requests, including market comparables.
  4. Assist in the maintenance of property management files to include property reports, invoices, current and former resident files.
  5. Assist in the inspection of occupied and vacant units to insure cleanliness, safety and high quality maintenance.
  6. Assist in the preparation for all desk and physical audits by government entities, regulators, funders and partners.
  7. Other duties as assigned by the Property Manager and/ or Senior Property Manager.
  8. Performs other duties as assigned

Required Qualifications:

KNOWLEDGE, SKILLS AND ABILITIES

  • Good human relation skills with a demonstrated ability to deal with residents, site personnel, regional support services staff, corporate office personnel, property managers, property owners, inspectors, volunteers, peers and supervisors.
  • Ability to exercise good judgment and self-control.
  • Good comprehension and communication skills, with the ability to listen to and understand information and ideas presented through verbal communication.
  • Enthusiasm, good attitude, trustworthiness, personal integrity and honesty.
  • Must be detailed oriented, able plan, prioritize, multi-task and meet deadlines in a past paced environment.
  • Appropriate level of supervisory and administrative experience and skills. Includes the ability to teach, train, mentor, evaluate and motivate staff.
  • Effective communication skills with employees at all levels.
  • Demonstrated ability to operate safely in the workplace, with experience in holding peers and direct reports accountable to safety standards.
  • Ability to work autonomously and understand when a superior needs to be involved in decision making.
  • Good decision making skills, with the ability to analyze information, evaluate results, and implement the best solution to solve problems or challenges.
  • Self-motivated, with a dedication to keeping up to date technically, and applying new knowledge to your job.

QUALIFICATIONS

  • High school diploma or educational equivalent.
  • No less than three years of prior residential property management experience required.
  • Experience with Section Eight and Low Income Housing Tax Credits preferred.
  • Knowledge of applicable federal and state housing laws preferred.
  • Valid VA Driver’s License
  • Must own or consistently have a vehicle available for use.
  • Ability to successfully pass VSH insurance review.
  • Computer skills, with working knowledge of the primary Microsoft Office programs
  • Knowledge of property management software: OneSite conventional and affordable, WCMS preferred, OR demonstrated or ability and desire to learn these programs.
  • Ability to successfully pass a background check and other pre-employment screening

PHYSICAL AND SENSORY REQUIREMENTS

Mobility, walking, climbing, sitting, standing, reaching, bending, lifting (minimum of 10 lbs), fine hand coordination, ability to read, write, listen and speak clearly, the ability to understand and follow written and oral instructions and directions, ability to drive a vehicle and travel, and ability to remain calm under pressure. Must be able to sit and/or stand for extended periods of time. Must be able to use computer, cell phone, monitor, mouse, and keyboard extensively.

Preferred Qualifications:

  • Registered Apartment Managers Certification
  • CPR and First Aid Certification

Compensation:

Compensation commensurate with experience.

Position is Open until filled


Application Instructions:

Please email resume and cover letter with salary requirements to jobs@virginiasupportivehousing.org with Assistant Property Manager – Richmond in the subject line.  No phone calls please.


Full Position Details Download Application (.docx)

Maintenance Supervisor – FT, Non Exempt


Position Description:

The Maintenance Supervisor is responsible for the cleanliness and basic maintenance of all properties to include custodial work, apartment turnovers, the grounds, basic maintenance, such as carpentry, basic plumbing, electrical repair and preventive maintenance. The Maintenance Supervisor is also responsible for supervising other VSH maintenance personnel. The Maintenance Supervisor reports to the Senior Property Manager.

Primary Duties:

In addition to the below duties, responsibilities, and physical/sensory requirements, the successful incumbent in this position demonstrates experience initiating and sustaining a high level of accountability resulting in positive outcomes, is mission-focused and demonstrates previous experience successfully collaborating with all levels of staff, volunteers, community, and board members.

Required Qualifications:

  • High school diploma or educational equivalent.
  • HVAC (CFC) Certification required
  • Minimum three years experience in building maintenance.
  • Valid VA Driver’s License
  • Must own or consistently have a vehicle available for use.
  • Ability to successfully pass VSH insurance review.
  • Must have or own tools required to complete assigned duties
  • Ability to successfully pass a background check and other pre-employment screening

Physical and Sensory Requirements:

Mobility, walking, climbing, sitting, standing, reaching, bending, lifting (minimum of 10 lbs), fine hand coordination, ability to read, write, listen and speak clearly, the ability to understand and follow written and oral instructions and directions, ability to drive a vehicle and travel, and ability to remain calm under pressure. Must be able to sit and/or stand for extended periods of time. Must be able to use computer, cell phone, monitor, mouse, and keyboard extensively.

Preferred Qualifications:

  • OSHA Certification
  • Property Management Experience
  • Supervisory Experience

Compensation:

Compensation commensurate with experience.

Position is Open until filled


Application Instructions:

Please email resume and cover letter with salary requirements to jobs@virginiasupportivehousing.org with “Maintenance Supervisor – Richmond” in the subject line. No phone calls please.


Full Position Details Download Application (.docx)

Housing Development Assistant – FT, Exempt


Position Description:

Virginia Supportive Housing is seeking a Housing Development Assistant for our Richmond, VA office.  The Housing Development Assistant is responsible for performing a wide variety of administrative and office support activities for the Real Estate Development Department. These tasks include, but are not limited to, file management, assisting with funding applications, and assisting with the successful closing of tax credit equity transactions to facilitate the successful completion of multifamily projects. The Housing Development Assistant works under the supervision of the Director of Housing Development.

In addition to the below duties, responsibilities, and physical/sensory requirements, the successful incumbent in this position demonstrates experience  initiating and sustaining a high level of accountability resulting in positive outcomes, is mission-focused and demonstrates previous experience successfully collaborating with all levels of staff, volunteers, community, and board members.

Primary Duties:

  • Assist with real estate transactions and closings.
  • Provide support during closings to include taking notes during conference calls, tracking document exchanges and circulating meeting minutes and checklists as needed.
  • Assist with contract and legal document review and track comments.
  • Assist with grant and funding applications including support letters, market comparables, site photographs and project narratives.
  • Prepare and distribute funding reports according to funder’s schedule.
  • Prepare quarterly project reports for partners.
  • Assist with property due diligence, including engaging third party contractors, such as environmental consultants, appraisers, realtors and attorneys.
  • Provide support during construction bids, including attending the pre-construction conference, tracking bid changes and accepting bids.
  • Maintain and ensure distribution of maintenance and warranty manuals and track warranty requests.
  • In coordination with the Housing Development Officer, ensure that all closeout procedures are completed to move project to property management.
  • Assist with the resident relocation process during rehabs, including training managers, conducting resident meetings, processing relocation claim requests, tracking required documentation, etc.
  • Record, compile, transcribe, and distribute minutes of meetings.
  • Handle FedEx shipments, outside printing requests and courier needs.
  • Pick up and drop off documents and obtain required signatures.
  • Maintain electronic and hard copy filing system.
  • Schedule and coordinate meetings, appointments and travel arrangements.
  • Attend agency sponsored training events and travel when necessary to attend such functions.
  • Travel when required to do so to perform the above-listed tasks.
  • Other duties as assigned by the Director of Real Estate Development.

Required Qualifications:

Knowledge, Skills, and Abilities:

  • Knowledge and proficiency using Microsoft Office products including Excel, Word, PowerPoint and Outlook.
  • Good organizational, writing and verbal skills.
  • Ability to work independently and with a team of committed professionals.
  • PREFERRED: Basic knowledge of real estate development and finance.
  • Valid driver’s license required for travel duties.

Education and/ or Experience:

  • Bachelor’s degree or equivalent combination of education and experience is required.
  • A Notary Public designation, licensed by the Commonwealth of Virginia.

Physical and Sensory Requirements:

Mobility, walking, climbing, sitting, standing, reaching, bending, lifting (minimum of 10 lbs), fine hand coordination, ability to read, write, listen and speak clearly, the ability to understand and follow written and oral instructions and directions, ability to drive a vehicle and travel, and ability to remain calm under pressure.  Must be able to sit and/or stand for extended periods of time. Must be able to use computer, cell phone, monitor, mouse, and keyboard extensively.

Compensation:

Compensation commensurate with experience.

Position is Open until filled


Application Instructions:

Please email resume and cover letter with salary requirements to jobs@virginiasupportivehousing.org with “Housing Development Assistant – Richmond” in the subject line. No phone calls please.


Full Position Details Download Application (.docx)

SSVF Housing Specialist


Position Description:

The Housing Specialist assists Veterans in VSH’s Supportive Services for Veteran Families (SSVF) program with securing and maintaining permanent housing utilizing a housing first approach. As a part of the SSVF team, the Housing Specialist uses his/her expertise in landlord/tenant laws, Fair Housing and mainstream housing resources to actively assist Veterans who are homeless and/or at risk of losing their housing.  In addition to the below duties, responsibilities, and physical/sensory requirements, the successful incumbent in this position demonstrates experience initiating and sustaining a high level of accountability resulting in positive outcomes, is mission-focused and demonstrates previous experience successfully collaborating with all levels of staff, volunteers, community, and board members.

Primary Duties:

  • Complete a thorough housing barrier assessment, budget and action plan for each program participant.
  • Assist participants with locating and securing permanent housing
  • Calculate housing affordability and conduct habitability and lead-based paint inspections
  • Coordinate with SSVF Case Managers on a regular basis regarding program participants
  • Enter and exit participants in HCIS as appropriate and in compliance with HUD guidelines
  • Coordinate and submit financial assistance payment requisitions
  • Actively outreach and recruit landlords and maintain an outreach log
  • Collaborate with landlords and participants when there is a housing related issue
  • Maintain up to date information on property contact information and application processes and following up with HQS inspection reports.
  • Other duties as assigned

Required Qualifications:

  • HQS inspection certification or ability to earn within 2 months of employment is required
  • Housing Counseling certification or ability to earn within 1 year of employment is required
  • Knowledge of Fair Housing laws and landlord/tenant law is required
  • Good interpersonal skills
  • Effective oral and written communication skills
  • Must be detail oriented and able to plan, prioritize, multi-task and meet deadlines
  • Computer skills, with working knowledge of the primary Microsoft Office programs
  • Valid VA Driver’s license
  • Must have a vehicle available for use
  • Ability to successfully pass VSH insurance review
  • Ability to successfully pass a background check and other pre-employment screening
  • Bachelor’s degree preferred or related skills and experience, with at least one year of experience working with low-income and/or homeless adults
  • Experience with HUD VASH vouchers preferred
  • Knowledge of the Veterans Service System as well as the military culture strongly preferred

Physical and Sensory Requirements:

Mobility, walking, climbing, sitting, standing, reaching, bending, lifting (minimum of 10 lbs), fine hand coordination, ability to read, write, listen and speak clearly, the ability to understand and follow written and oral instructions and directions, ability to drive a vehicle and travel, and ability to remain calm under pressure.  Must be able to sit and/or stand for extended periods of time. Must be able to use computer, cell phone, monitor, mouse, and keyboard extensively

Compensation:

Compensation commensurate with experience.

Position is Open until filled


Application Instructions:

Please email resume and cover letter with salary requirements to jobs@virginiasupportivehousing.org with Housing Specialist in the subject line. No phone calls please


Full Position Details Download Application (.docx)

Employment opportunities in Hampton Roads

Desk Clerk – 2nd Shift, FT, Non Exempt - South Bay


Position Description:

The Desk Clerk is responsible for monitoring the front desk, performing all receptionist duties, and ensuring the security of the building and safety of the residents in the properties assigned in a specific geographic region. In addition to the below duties, responsibilities, and physical/sensory requirements, the successful incumbent in this position demonstrates experience initiating and sustaining a high level of accountability resulting in positive outcomes, is mission-focused and demonstrates previous experience successfully collaborating with all levels of staff, volunteers, community, and board members.

Primary Duties:

  1. Walk through inspection of all common areas including the grounds at onset of shift and record findings on shift report.
  2. Review prior shift report with departing Desk Clerk.
  3. Answer phone, direct calls, and take messages.
  4. Be familiar with identity of all clients/residents/visitors and respond to non-emergency issues by addressing with your supervisor first for further direction. In emergency situations related to health/risk/safety incidents, contact appropriate outside emergency resources (Fire/EMT/Police).       (Follow the Property Management and Supportive Services Coordination guidelines). Follow employee handbook guidelines which provide that it is not appropriate to engage with clients/residents/visitors on a personal level. This includes providing or receiving favors of any kind, (i.e., monetary, gifts, transportation, bill paying assistance, taking care of personal items/personal property, etc.) or sharing personal identifying information such as phone numbers and addresses or initiating introduction to friends and family members or engaging in personal activities with clients.
  5. Check and monitor guest registration.
  6. Collect rents, prepare bank deposits and do all assigned filing as well as other assigned property management tasks.
  7. Monitor any unusual activities of residents and so note on the shift report and incident report. Respond appropriately.       Refer to copy of Rules and Regulations for guidelines.
  8. Complete information on work order, keep track of work orders, and handle emergency maintenance complaints appropriately.
  9. On properties with video monitoring, carefully monitor cameras, note any suspicious activity and respond accordingly.       Morning shift must examine video recordings from midnight to 8 am and report/document any incidents for the Property Manager.
  10. Assist with quarterly inspections of all units in assigned properties.
  11. Conduct move-in, including the review of rules and regulations and walk through inspection with new resident.
  12. Assist with application process and resident file maintenance; process police reports and/or credit reports.
  13. Assist with the preparation of the vacancy and delinquency reports.
  14. Attend staff meetings and training as required
  15. Performs other duties as assigned

Required Qualifications:

KNOWLEDGE, SKILLS AND ABILITIES

  • Exceptional interpersonal skills and human relation skills that positively benefits interaction with internal and external clientele.
  • A demonstrated ability to deal with residents, site personnel, regional support services staff, corporate office personnel, property managers, property owners, inspectors, volunteers, peers and supervisors.
  • Ability to exercise good judgment and self-control.
  • Good comprehension and communication skills, with the ability to listen to and understand information and ideas presented through verbal communication.
  • Enthusiasm, good attitude, trustworthiness, personal integrity and honesty.
  • Must be detailed oriented, able plan, prioritize, multi-task and meet deadlines in a past paced environment.
  • Appropriate level of administrative experience and skills.
  • Effective communication skills with employees at all levels.
  • Demonstrated ability to operate safely in the workplace, with experience in holding peers and direct reports accountable to safety standards.
  • Ability to work autonomously and understand when a superior needs to be involved in decision making.
  • Good decision making skills, with the ability to analyze information, evaluate results, and implement the best solution to solve problems or challenges.
  • Self motivated, with a dedication to keeping up to date technically, and applying new knowledge to your job.

 

QUALFICATIONS

  • High school diploma or educational equivalent.
  • Knowledge of applicable federal and state housing laws preferred.
  • Computer skills, with working knowledge of the primary Microsoft Office programs
  • Knowledge of property management software: OneSite conventional and affordable, WCMS preferred, OR demonstrated or ability and desire to learn these programs.
  • Ability to successfully pass a background check and other pre-employment screening. 

 

PHYSICAL REQUIREMENTS

  • Mobility, walking, climbing, sitting (for extended periods of time), standing, reaching, bending, lifting (minimum of 10 lbs), fine hand coordination, ability to read, write, listen and speak clearly, the ability to understand and follow written and oral instructions and directions, and ability to remain calm under pressure. Must be able to sit and/or stand for extended periods of time. Must be able to use computer, cell phone, monitor, mouse, and keyboard extensively.

Preferred Qualifications:

Compensation commensurate with experience.

Compensation:

Position is Open until filled

Position is Open until filled


Application Instuctions:

Please email resume and cover letter with salary requirements to jobs@virginiasupportivehousing.org with “Desk Clerk – South Bayin the subject line. No phone calls please.


Full Position Details Download Application (.docx)

Desk Clerk – Heron’s Landing – 1st Shift/Weekends – PT – Non Exempt


Position Description:

The Desk Clerk is responsible for monitoring the front desk, performing all receptionist duties, and ensuring the security of the building and safety of the residents in the properties assigned in a specific geographic region. In addition to the below duties, responsibilities, and physical/sensory requirements, the successful incumbent in this position demonstrates experience initiating and sustaining a high level of accountability resulting in positive outcomes, is mission-focused and demonstrates previous experience successfully collaborating with all levels of staff, volunteers, community, and board members.

Primary Duties:

  1. Walk through inspection of all common areas including the grounds at onset of shift and record findings on shift report.
  2. Review prior shift report with departing Desk Clerk.
  3. Answer phone, direct calls, and take messages.
  4. Be familiar with identity of all clients/residents/visitors and respond to non-emergency issues by addressing with your supervisor first for further direction. In emergency situations related to health/risk/safety incidents, contact appropriate outside emergency resources (Fire/EMT/Police). (Follow the Property Management and Supportive Services Coordination guidelines). Follow employee handbook guidelines which provide that it is not appropriate to engage with clients/residents/visitors on a personal level. This includes providing or receiving favors of any kind, (i.e., monetary, gifts, transportation, bill paying assistance, taking care of personal items/personal property, etc.) or sharing personal identifying information such as phone numbers and addresses or initiating introduction to friends and family members or engaging in personal activities with clients.
  5. Check and monitor guest registration.
  6. Collect rents, prepare bank deposits and do all assigned filing as well as other assigned property management tasks.
  7. Monitor any unusual activities of residents and so note on the shift report and incident report. Respond appropriately. Refer to copy of Rules and Regulations for guidelines.
  8. Complete information on work order, keep track of work orders, and handle emergency maintenance complaints appropriately.
  9. On properties with video monitoring, carefully monitor cameras, note any suspicious activity and respond accordingly.   Morning shift must examine video recordings from midnight to 8 am and report/document any incidents for the Property Manager.
  10. Assist with quarterly inspections of all units in assigned properties.
  11. Conduct move-in, including the review of rules and regulations and walk through inspection with new resident.
  12. Assist with application process and resident file maintenance; process police reports and/or credit reports.
  13. Assist with the preparation of the vacancy and delinquency reports.
  14. Attend staff meetings and training as required
  15. Performs other duties as assigned

Required Qualifications:

KNOWLEDGE, SKILLS AND ABILITIES

  • Exceptional interpersonal skills and human relation skills that positively benefits interaction with internal and external clientele.
  • A demonstrated ability to deal with residents, site personnel, regional support services staff, corporate office personnel, property managers, property owners, inspectors, volunteers, peers and supervisors.
  • Ability to exercise good judgment and self-control.
  • Good comprehension and communication skills, with the ability to listen to and understand information and ideas presented through verbal communication.
  • Enthusiasm, good attitude, trustworthiness, personal integrity and honesty.
  • Must be detailed oriented, able plan, prioritize, multi-task and meet deadlines in a past paced environment.
  • Appropriate level of administrative experience and skills.
  • Effective communication skills with employees at all levels.
  • Demonstrated ability to operate safely in the workplace, with experience in holding peers and direct reports accountable to safety standards.
  • Ability to work autonomously and understand when a superior needs to be involved in decision making.
  • Good decision making skills, with the ability to analyze information, evaluate results, and implement the best solution to solve problems or challenges.
  • Self motivated, with a dedication to keeping up to date technically, and applying new knowledge to your job.

 

QUALFICATIONS

  • High school diploma or educational equivalent.
  • Knowledge of applicable federal and state housing laws preferred.
  • Computer skills, with working knowledge of the primary Microsoft Office programs
  • Knowledge of property management software: OneSite conventional and affordable, WCMS preferred, OR demonstrated or ability and desire to learn these programs.
  • Ability to successfully pass a background check and other pre-employment screening.

 

PHYSICAL REQUIREMENTS

  • Mobility, walking, climbing, sitting (for extended periods of time), standing, reaching, bending, lifting (minimum of 10 lbs), fine hand coordination, ability to read, write, listen and speak clearly, the ability to understand and follow written and oral instructions and directions, and ability to remain calm under pressure. Must be able to sit and/or stand for extended periods of time. Must be able to use computer, cell phone, monitor, mouse, and keyboard extensively.

Compensation:

Compensation commensurate with experience.

Position is Open until filled


Application Instuctions:

Please email resume and cover letter with salary requirements to jobs@virginiasupportivehousing.org with “Desk Clerk –Heron’s Landing” in the subject line. No phone calls please.


Full Position Details Download Application (.docx)

Night Monitor – Heron’s Landing – On Call – PT – Non Exempt


Position Description:

The Night Monitor On Call is responsible for the security of the building between 12:00 midnight and 8:00 a.m.   The Night Monitor On Call reports to the Senior Property Manager (SPM). In addition to the below duties, responsibilities, and physical/sensory requirements, the successful incumbent in this position demonstrates experience initiating and sustaining a high level of accountability resulting in positive outcomes, is mission-focused and demonstrates previous experience successfully collaborating with all levels of staff, volunteers, community, and board members.

Primary Duties:

  1. Monitor security throughout the building, as needed, between the hours of midnight to 8 a.m.
  2. Respond to all confrontational & emergency situations between the hours of midnight to 8 a.m.
  3. Respond to resident’s need to access the building in event of lock out between the hours of midnight and 8 a.m.
  4. Prepare written incident reports.
  5. Meet with SPM regarding any resident who violates policy during the overnight hours on an as need basis.
  6. Attend staff meetings and agency annual staff retreat.
  7. Fill in on the front desk as appropriate
  8. Other duties as assigned

Required Qualifications:

Ability to get along well with others. Excellent skills in conflict resolution. Ability to handle emergency situations. Good oral communications skills.

Compensation:

Compensation commensurate with experience.

Position is Open until filled


Application Instuctions:

Please email resume and cover letter with salary requirements to jobs@virginiasupportivehousing.org with “Night Monitor Herons Landing” in the subject line. No phone calls please.


Full Position Details Download Application (.docx)

Desk Clerk, PT – Non Exempt – 1st Shift Weekends – Housing Resource Center


Position Description:

The Desk Clerk is responsible for monitoring the front desk, performing all receptionist duties, and ensuring the security of the building and safety of the residents in the properties assigned in a specific geographic region. In addition to the below duties, responsibilities, and physical/sensory requirements, the successful incumbent in this position demonstrates experience initiating and sustaining a high level of accountability resulting in positive outcomes, is mission-focused and demonstrates previous experience successfully collaborating with all levels of staff, volunteers, community, and board members.

Primary Duties:

  1. Walk through inspection of all common areas including the grounds at onset of shift and record findings on shift report.
  2. Review prior shift report with departing Desk Clerk.
  3. Answer phone, direct calls, and take messages.
  4. Be familiar with identity of all clients/residents/visitors and respond to non-emergency issues by addressing with your supervisor first for further direction. In emergency situations related to health/risk/safety incidents, contact appropriate outside emergency resources (Fire/EMT/Police). (Follow the Property Management and Supportive Services Coordination guidelines). Follow employee handbook guidelines which provide that it is not appropriate to engage with clients/residents/visitors on a personal level. This includes providing or receiving favors of any kind, (i.e., monetary, gifts, transportation, bill paying assistance, taking care of personal items/personal property, etc.) or sharing personal identifying information such as phone numbers and addresses or initiating introduction to friends and family members or engaging in personal activities with clients.
  5. Check and monitor guest registration.
  6. Collect rents, prepare bank deposits and do all assigned filing as well as other assigned property management tasks.
  7. Monitor any unusual activities of residents and so note on the shift report and incident report. Respond appropriately.       Refer to copy of Rules and Regulations for guidelines.
  8. Complete information on work order, keep track of work orders, and handle emergency maintenance complaints appropriately.
  9. On properties with video monitoring, carefully monitor cameras, note any suspicious activity and respond accordingly.   Morning shift must examine video recordings from midnight to 8 am and report/document any incidents for the Property Manager.
  10. Assist with quarterly inspections of all units in assigned properties.
  11. Conduct move-in, including the review of rules and regulations and walk through inspection with new resident.
  12. Assist with application process and resident file maintenance; process police reports and/or credit reports.
  13. Assist with the preparation of the vacancy and delinquency reports.
  14. Attend staff meetings and training as required
  15. Performs other duties as assigned

Required Qualifications:

KNOWLEDGE, SKILLS AND ABILITIES

  • Exceptional interpersonal skills and human relation skills that positively benefits interaction with internal and external clientele.
  • A demonstrated ability to deal with residents, site personnel, regional support services staff, corporate office personnel, property managers, property owners, inspectors, volunteers, peers and supervisors.
  • Ability to exercise good judgment and self-control.
  • Good comprehension and communication skills, with the ability to listen to and understand information and ideas presented through verbal communication.
  • Enthusiasm, good attitude, trustworthiness, personal integrity and honesty.
  • Must be detailed oriented, able plan, prioritize, multi-task and meet deadlines in a past paced environment.
  • Appropriate level of administrative experience and skills.
  • Effective communication skills with employees at all levels.
  • Demonstrated ability to operate safely in the workplace, with experience in holding peers and direct reports accountable to safety standards.
  • Ability to work autonomously and understand when a superior needs to be involved in decision making.
  • Good decision making skills, with the ability to analyze information, evaluate results, and implement the best solution to solve problems or challenges.
  • Self motivated, with a dedication to keeping up to date technically, and applying new knowledge to your job.

QUALFICATIONS

  • High school diploma or educational equivalent.
  • Knowledge of applicable federal and state housing laws preferred.
  • Must own or consistently have a vehicle available for use.
  • Computer skills, with working knowledge of the primary Microsoft Office programs
  • Knowledge of property management software: OneSite conventional and affordable, WCMS preferred, OR demonstrated or ability and desire to learn these programs.
  • Ability to successfully pass a background check and other pre-employment screening. 

PHYSICAL REQUIREMENTS

  • Mobility, walking, climbing, sitting (for extended periods of time), standing, reaching, bending, lifting (minimum of 10 lbs), fine hand coordination, ability to read, write, listen and speak clearly, the ability to understand and follow written and oral instructions and directions, and ability to remain calm under pressure. Must be able to sit and/or stand for extended periods of time. Must be able to use computer, cell phone, monitor, mouse, and keyboard extensively.

Compensation:

Compensation commensurate with experience.

Position is Open until filled


Application Instuctions:

Please email resume and cover letter with salary requirements to jobs@virginiasupportivehousing.org with “Desk Clerk – Housing Resource Center” in the subject line.  No phone calls please.


Full Position Details Download Application (.docx)

Desk Clerk , PT – Non Exempt – 2nd Shift Weekends – Housing Resource Center


Position Description:

The Desk Clerk is responsible for monitoring the front desk, performing all receptionist duties, and ensuring the security of the building and safety of the residents in the properties assigned in a specific geographic region. In addition to the below duties, responsibilities, and physical/sensory requirements, the successful incumbent in this position demonstrates experience initiating and sustaining a high level of accountability resulting in positive outcomes, is mission-focused and demonstrates previous experience successfully collaborating with all levels of staff, volunteers, community, and board members.

Primary Duties:

  1. Walk through inspection of all common areas including the grounds at onset of shift and record findings on shift report.
  2. Review prior shift report with departing Desk Clerk.
  3. Answer phone, direct calls, and take messages.
  4. Be familiar with identity of all clients/residents/visitors and respond to non-emergency issues by addressing with your supervisor first for further direction. In emergency situations related to health/risk/safety incidents, contact appropriate outside emergency resources (Fire/EMT/Police). (Follow the Property Management and Supportive Services Coordination guidelines). Follow employee handbook guidelines which provide that it is not appropriate to engage with clients/residents/visitors on a personal level. This includes providing or receiving favors of any kind, (i.e., monetary, gifts, transportation, bill paying assistance, taking care of personal items/personal property, etc.) or sharing personal identifying information such as phone numbers and addresses or initiating introduction to friends and family members or engaging in personal activities with clients.
  5. Check and monitor guest registration.
  6. Collect rents, prepare bank deposits and do all assigned filing as well as other assigned property management tasks.
  7. Monitor any unusual activities of residents and so note on the shift report and incident report. Respond appropriately.       Refer to copy of Rules and Regulations for guidelines.
  8. Complete information on work order, keep track of work orders, and handle emergency maintenance complaints appropriately.
  9. On properties with video monitoring, carefully monitor cameras, note any suspicious activity and respond accordingly.   Morning shift must examine video recordings from midnight to 8 am and report/document any incidents for the Property Manager.
  10. Assist with quarterly inspections of all units in assigned properties.
  11. Conduct move-in, including the review of rules and regulations and walk through inspection with new resident.
  12. Assist with application process and resident file maintenance; process police reports and/or credit reports.
  13. Assist with the preparation of the vacancy and delinquency reports.
  14. Attend staff meetings and training as required
  15. Performs other duties as assigned

Required Qualifications:

KNOWLEDGE, SKILLS AND ABILITIES

  • Exceptional interpersonal skills and human relation skills that positively benefits interaction with internal and external clientele.
  • A demonstrated ability to deal with residents, site personnel, regional support services staff, corporate office personnel, property managers, property owners, inspectors, volunteers, peers and supervisors.
  • Ability to exercise good judgment and self-control.
  • Good comprehension and communication skills, with the ability to listen to and understand information and ideas presented through verbal communication.
  • Enthusiasm, good attitude, trustworthiness, personal integrity and honesty.
  • Must be detailed oriented, able plan, prioritize, multi-task and meet deadlines in a past paced environment.
  • Appropriate level of administrative experience and skills.
  • Effective communication skills with employees at all levels.
  • Demonstrated ability to operate safely in the workplace, with experience in holding peers and direct reports accountable to safety standards.
  • Ability to work autonomously and understand when a superior needs to be involved in decision making.
  • Good decision making skills, with the ability to analyze information, evaluate results, and implement the best solution to solve problems or challenges.
  • Self motivated, with a dedication to keeping up to date technically, and applying new knowledge to your job.

QUALFICATIONS

  • High school diploma or educational equivalent.
  • Knowledge of applicable federal and state housing laws preferred.
  • Must own or consistently have a vehicle available for use.
  • Computer skills, with working knowledge of the primary Microsoft Office programs
  • Knowledge of property management software: OneSite conventional and affordable, WCMS preferred, OR demonstrated or ability and desire to learn these programs.
  • Ability to successfully pass a background check and other pre-employment screening.

PHYSICAL REQUIREMENTS

  • Mobility, walking, climbing, sitting (for extended periods of time), standing, reaching, bending, lifting (minimum of 10 lbs), fine hand coordination, ability to read, write, listen and speak clearly, the ability to understand and follow written and oral instructions and directions, and ability to remain calm under pressure. Must be able to sit and/or stand for extended periods of time. Must be able to use computer, cell phone, monitor, mouse, and keyboard extensively.

Compensation:

Compensation commensurate with experience.

Position is Open until filled


Application Instuctions:

Please email resume and cover letter with salary requirements to jobs@virginiasupportivehousing.org with “Desk Clerk – Housing Resource Center” in the subject line. No phone calls please.


Full Position Details Download Application (.docx)

Supportive Services Specialist – FT, Hourly, Non-Exempt


Position Description:

This position functions as a collaborative team partner among VSH associates, reporting directly to the Team Lead to address client needs of VSH – serving low income and disabled adults who may be experiencing homelessness and repeated incarcerations. In addition to the below duties, responsibilities, and physical/sensory requirements, the successful incumbent in this position demonstrates experience initiating and sustaining a high level of accountability resulting in positive outcomes, is mission-focused and demonstrates previous experience successfully collaborating with all levels of staff, volunteers, community, and board members.

Primary Duties:

Duties/Responsibilities:

 

  • Effectively self-manages and collaborates with all levels of staff and clients with varying needs ensuring timely and efficient utilization of resources; preventing return to homelessness and incarcerations while ensuring adherence to organization and regulatory requirements; ensuring licensure compliance as well as business process improvement measures for quality assurance and self development as well as development of the organization
  • Provides case management expertise to include but not limited to assessments, treatment planning, supportive counseling, linking to community resources, monitoring progress, collaboration with other providers, and care coordination
  • Advocates for clients in court, may testify on behalf of the client and/or services, collaborates with law enforcement, public defenders, and department of corrections
  • Maintains information in each client’s EHR to include demographics, assessments, treatment plans, progress notes, and discharge summaries
  • Maintains compliance with required reporting, data entry and quality control
  • Assists with necessary outreach and engagement activities to include clients and their families, community providers, landlords and medical personnel
  • Participates in weekly staff meetings, scheduled supervision meetings, and other required meetings and/or trainings
  • Completes daily time sheets accurately to document time spent with clients and ensure that each grant-related activity is recorded correctly
  • Works with landlords, community services providers, and oversight entities to provide good customer service, ensure responsiveness of VSH client supportive services, and achieve high rates of housing stability and other consumer outcomes
  • Adheres to oversight entities’ regulations regarding paperwork and service delivery
  • Identifies individual client services needs through ongoing outreach, engagement, screening and assessment activities
  • Maintains sufficient contact with clients served to ensure engagement with client services; identifies emerging needs and promotes goal attainment
  • Assists clients with securing and maintaining entitlements and benefits through DSS and other income and disability support resources
  • Serves a key role in supporting clients, fundraising and overseeing and/or collaborating with volunteer initiatives as well as other cross-departmental needs in order to achieve overall success of the organization; identifies improvement opportunities and solutions impacting organization success.
  • Serves as key team representative, attending and participating in meetings building relationships for improved client services, fund raising, and supporting volunteerism
  • Serves on team which may encompass interviewing candidates and collaborating with others in determining best fit meeting VSH best practices as well as supporting ongoing team initiatives that focus on associate retention
  • Maintains, prepares and provides efficient reporting; may present and explain data and expertise to any level of staff, board, or community
  • Collaborates with other departments and outside partners effectively ensuring team- oriented client-centered focus as well as creating a safe and secure environment for clients, staff, and visitors; provides on-call coverage as necessary; advises supervisor and others as needed, ensuring adherence to best practices

Required Qualifications:

Knowledge, Skills and Abilities:

  • Bachelor’s degree in human services and one year of experience in the field of direct services with adults with low-income, physical disabilities, behavioral health and developmental disorders, and/or history of homelessness and incarcerations; establishing supportive trusting relationships with such clients, peers, and key partners, respecting rights and personal preferences OR Bachelor’s degree in an area other than human services and five or more years of case management experience in the field as referenced above
  • Knowledge of homeless and offender population and appropriate community resources, especially entitlement and housing resources
  • SOAR certification and experience strongly preferred
  • Knowledge of mental illness, substance abuse disorders, community resources, medication management, and recovery concepts
  • Certification in CPR and First Aid
  • Requires high level of organization skills, including attention to detail, planning, prioritizing, multi-tasking and meeting deadlines in a fast paced environment
  • Requires excellent communications skills including verbal, written, presentation and listening
  • Must exhibit high level of accountability and good decision making skills including the ability to analyze information, evaluate results and recommend/implement the best solutions to solve difficult problems or challenges, using good judgment when to include others/supervisors as needed
  • Must exhibit proven success working with change management and culture shifts, exhibiting day-to-day flexibility in handling multiple priorities and organization initiatives, maintaining accountability for achieving improved performance metrics ongoing while exhibiting a positive attitude even when challenging
  • Must demonstrate proven ability to collaborate effectively with volunteers, all levels of staff and key stakeholders throughout the organization, community and partner organizations
  • Must possess excellent computer skills including use of Microsoft Office
  • Must have be comfortable with development of self and others; effectively collaborating among interdisciplinary teams
  • Prior experience in a human services environment supported by grants required; knowledge of electronic health records/data management and Medicaid billing helpful
  • Must possess a high level of professionalism and must have proven experience successfully demonstrating the ability to maintain strict confidentiality as well as maintain a positive, collaborative, and supportive attitude
  • Frequent local travel and some occasional State-wide travel required, approx 10%
  • Valid VA Driver’s license
  • Must have access to a personal vehicle available for use in performing job functions
  • Must successfully pass VSH insurance review, including background check and other pre-employment screenings
  • Other duties as assigned

Physical and Sensory Requirements:

Mobility, walking, climbing, sitting, standing, reaching, bending, lifting (minimum of 10 lbs), fine hand coordination, ability to read, write, listen and speak clearly, the ability to understand and follow written and oral instructions and directions, ability to drive a vehicle and travel, and ability to remain calm under pressure. Must be able to sit and/or stand for extended periods of time. Must be able to use computer, cell phone, monitor, mouse, and keyboard extensively.

No compensation specified



Position is Open until filled


Application Instuctions:

Please email resume and cover letter with salary requirements to jobs@virginiasupportivehousing.org with Supportive Services Specialist/PSH-Chesapeake in the subject line. No phone calls please.


Full Position Details Download Application (.docx)

Supportive Services Specialist – FT, Hourly, Non-Exempt


Position Description:

This position functions as a collaborative team partner among VSH associates, reporting directly to the Programs Manager to address Client needs of VSH – serving low income and disabled people who may be experiencing homelessness and repeated incarcerations.  In addition to the below duties, responsibilities, and physical/sensory requirements, the successful incumbent in this position demonstrates experience initiating and sustaining a high level of accountability resulting in positive outcomes, is mission-focused and demonstrates previous experience successfully collaborating with all levels of staff, volunteers, community, and board members.

Primary Duties:

  • Effectively self-manages and collaborates with all levels of staff and clients with varying needs ensuring timely and efficient utilization of resources; preventing return to homelessness and incarcerations while ensuring adherence to organization and regulatory requirements; ensuring licensure compliance as well as business process improvement measures for quality assurance and self development as well as development of the organization
  • Provides case management expertise to include but not limited to assessments, treatment planning, supportive counseling, linking to community resources, monitoring progress, collaboration with other providers, and care coordination
  • Advocates for clients in court, may testify on behalf of the client and/or services, collaborates with law enforcement, public defenders and department of corrections
  • Maintains information in each client’s EHR to include demographics, assessments, treatment plans, progress notes, and discharge summaries
  • Maintains compliance with required reporting, data entry and quality control
  • Assists with necessary outreach and engagement activities to include clients and their families, community providers, landlords and medical personnel
  • Participates in weekly staff meetings, scheduled supervision meetings, and other required meetings and/or trainings
  • Completes daily time sheets accurately to document time spent with clients and ensure that each grant-related activity is recorded correctly
  • Works with landlords, community services providers, and oversight entities to provide good customer service, ensure responsiveness of VSH client supportive services, and achieve high rates of housing stability and other consumer outcomes
  • Adheres to oversight entities’ regulations regarding paperwork and service delivery
  • Identifies individual client services needs through ongoing outreach, engagement, screening and assessment activities
  • Maintains sufficient contact with clients served to ensure engagement with client services; identifies emerging needs and promotes goal attainment
  • Assists clients with securing and maintaining entitlements and benefits through DSS and other income and disability support resources
  • Serves a key role in supporting clients, fundraising and overseeing and/or collaborating with volunteer initiatives as well as other cross-departmental needs in order to achieve overall success of the organization; identifies improvement opportunities and solutions impacting organization success
  • Serves as key team representative, attending and participating in meetings building relationships for improved client services, fund raising, and supporting volunteerism
  • Serves on team which may encompass interviewing candidates and collaborating with others in determining best fit meeting VSH best practices as well as supporting ongoing team initiatives that focus on associate retention
  • Maintains, prepares and provides efficient reporting; may present and explain data and expertise to any level of staff, board, or community
  • Collaborates with other departments and outside partners effectively ensuring team- oriented client-centered focus as well as creating a safe and secure environment for clients, staff, and visitors; provides on-call coverage as necessary; advises supervisor and others as needed, ensuring adherence to best practices

Required Qualifications:

Knowledge, Skills and Abilities:

  • Bachelors’ degree in Human Services and one year of experience in the field of direct services  to individuals with low-income, physical disabilities, behavioral health and developmental disorders, and/or history of homelessness and incarcerations; establishing supportive trusting relationships with such clients, peers, and key partners, respecting rights and personal preferences OR Bachelor’s degree in an area other than human services and five or more years of case management experience in the field as referenced above
  • Knowledge of homeless and offender population and appropriate community resources, especially entitlement and housing resources
  • SOAR certification and experience strongly preferred
  • Knowledge of mental illness, substance abuse disorders, community resources, medication management, and recovery concepts
  • Certification in CPR and First Aid
  • Requires high level of organization skills, including attention to detail, planning, prioritizing, multi-tasking and meeting deadlines in a fast paced environment
  • Requires excellent communications skills including verbal, written, presentation and listening
  • Must exhibit high level of accountability and good decision making skills including the ability to analyze information, evaluate results and recommend/implement the best solutions to solve difficult problems or challenges, using good judgment when to include others/supervisors as needed
  • Must exhibit proven success working with change management and culture shifts, exhibiting day-to-day flexibility in handling multiple priorities and organization initiatives, maintaining accountability for achieving improved performance metrics ongoing while exhibiting a positive attitude even when challenging
  • Must demonstrate proven ability to collaborate effectively with volunteers,  all levels of staff and key stakeholders throughout the organization, community and partner organizations
  • Must possess excellent computer skills including use of Microsoft Office
  • Must be comfortable with development of self and others;  effectively collaborating among interdisciplinary teams
  • Prior experience in a human services environment supported by grants required; knowledge of electronic health records/data management and Medicaid billing helpful
  • Must possess a high level of professionalism and must have proven experience successfully demonstrating the ability to maintain strict confidentiality as well as maintain a positive, collaborative, and supportive attitude
  • Frequent local travel and some occasional State-wide travel required, approx 10%
  • Valid VA Driver’s license
  • Must have access to a personal vehicle available for use in performing job functions
  • Must successfully pass VSH insurance review, including background check and other pre-employment screenings
  • Other duties as assigned

Physical and Sensory Requirements:

Mobility, walking, climbing, sitting, standing, reaching, bending, lifting (minimum of 10 lbs), fine hand coordination, ability to read, write, listen and speak clearly, the ability to understand and follow written and oral instructions and directions, ability to drive a vehicle and travel, and ability to remain calm under pressure.  Must be able to sit and/or stand for extended periods of time. Must be able to use computer, cell phone, monitor, mouse, and keyboard extensively.

Compensation:

Compensation commensurate with experience.

Position is Open until filled


Application Instuctions:

Please email resume and cover letter with salary requirements to jobs@virginiasupportivehousing.org with SSS Hampton Rds – Scattered Sites in the subject line. No phone calls please


Full Position Details Download Application (.docx)

Employment opportunities in Charlottesville

Case Manager – SSVF, FT


Position Description:

The Case Manager provides direct services in assessing the needs of clients who are homeless or at-risk of homelessness and referring, linking, and monitoring the effectiveness of community services in order to improve housing stability and quality of life. In addition to the below duties, responsibilities, and physical/sensory requirements, the successful incumbent in this position demonstrates experience initiating and sustaining a high level of accountability resulting in positive outcomes, is mission-focused and demonstrates previous experience successfully collaborating with all levels of staff, volunteers, community, and board members.

Primary Duties:

  1. Provide housing stabilization case management services to program participants to include developing an individualized housing support plan with goals, objectives and time-frames, and to coordinate those services with other community providers as needed.
  2. Work with landlords, community services providers, and oversight entities to provide good customer service, ensure responsiveness of VSH supportive services, and achieve high rates of housing stability and other consumer outcomes.
  3. Adhere to oversight entities’ regulations regarding paperwork and service delivery.
  4. Identify individual services needs through ongoing outreach, engagement, screening and assessment activities.
  5. Maintain sufficient contact with persons served to ensure engagement with services, ability to identify emerging needs, and to promote goal attainment.
  6. Assist individuals with securing and maintaining entitlements and benefits through the Veterans Administration or other mainstream income support resources.
  7. Collaborate to assist individuals with developing financial literacy skills. Ensure follow up with budgeting, savings, and credit/debt management goals.
  8. Assist individuals with securing and maintaining employment.
  9. Performs other duties as assigned

Required Qualifications:

  • Bachelor’s degree in human services and at least one year of direct service experience with individuals with low-incomes, disabilities, and/or histories of homelessness.
  • Knowledge of homeless population and appropriate community resources, especially entitlement and housing resources. Knowledge and experience with services for Veterans strongly preferred.
  • Knowledge of mental illness, substance abuse disorders, community resources, medication management, and recovery concepts.
  • Must have or obtain certifications in CPR and First Aid.
  • Skills in establishing supportive trusting relationships with persons experiencing homelessness and respect for their rights and personal preferences.
  • Must be detail-oriented and highly organized; able to plan, prioritize, multi-task and meet deadlines in a fast paced environment.
  • Knowledge of Veteran Service System as well as the military culture strongly preferred
  • Must be able to work well with people, including underserved and/or special needs populations
  • Ability to interact in a professional manner with program participants, peers, supervisors and collateral agencies required.
  • Excellent oral and written communication skills.
  • Ability to exercise good judgment and self-control.
  • Good comprehension and communication skills, with the ability to listen to and understand information and ideas presented through verbal communication.
  • Enthusiasm, good attitude, trustworthiness, personal integrity and honesty.
  • Demonstrated ability to operate safely in the workplace, with experience in holding peers accountable to safety standards.
  • Ability to work autonomously and understand when a supervisor needs to be involved in decision making.
  • Good decision making skills, with the ability to analyze information, evaluate results, and implement the best solution to solve problems or challenges.
  • Self- motivated, with a dedication to keeping up to date technically, and applying new knowledge to the job.
  • Computer skills, with working knowledge of the primary Microsoft Office programs
  • Valid VA Driver’s license
  • Must have a vehicle available for use
  • Ability to successfully pass VSH insurance review
  • Ability to successfully pass a background check and other pre-employment screening

 

Physical and Sensory Requirements:

Mobility, walking, climbing, sitting, standing, reaching, bending, lifting (minimum of 10 lbs), fine hand coordination, ability to read, write, listen and speak clearly, the ability to understand and follow written and oral instructions and directions, ability to drive a vehicle and travel, and ability to remain calm under pressure. Must be able to sit and/or stand for extended periods of time. Must be able to use computer, cell phone, monitor, mouse, and keyboard extensively.

Compensation:

Compensation commensurate with experience.

Position is Open until filled


Application Instuctions:

Please email resume and cover letter with salary requirements to jobs@virginiasupportivehousing.org with Case Manager SSVF – Charlottesville in the subject line. No phone calls please.


Full Position Details Download Application (.docx)
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