Employment Opportunities

Every day we make homelessness history at Virginia Supportive Housing.  Our shared values include teamwork, compassion, respect and integrity in working with colleagues, residents, volunteers and our many community partners.

VSH is an Equal Opportunity Employer and maintains a drug-free workplace.  If you are interested in employment at VSH and meet all minimum requirements, we encourage you to apply as directed in each job description below.


Employment opportunities in Central Virginia

Desk Clerk - FT, 2nd Shift - NCH-N


Position Description:

Virginia Supportive Housing is seeking a Full Time 2 nd shift Desk Clerk in Richmond, VA. The
Desk Clerk is responsible for monitoring the front desk, performing all receptionist duties, and
ensuring the security of the building and safety of the residents in the properties assigned in a
specific geographic region. In addition to the below duties, responsibilities, and
physical/sensory requirements, the successful incumbent in this position demonstrates
experience initiating and sustaining a high level of accountability resulting in positive outcomes,
is mission-focused and demonstrates previous experience successfully collaborating with all
levels of staff, volunteers, community, and board members.

Primary Duties:

Major Responsibilities and Duties:

1. Walk through inspection of all common areas including the grounds at onset of shift and
record findings on shift report.
2. Review prior shift report with departing Desk Clerk.
3. Answer phone, direct calls, and take messages.
4. Be familiar with identity of all residents and respond to resident problems and
emergencies as appropriate.
5. Check and monitor guest registration.
6. Collect rents, prepare bank deposits and do all assigned filing as well as other assigned
property management tasks.
7. Monitor any unusual activities of residents and so note on the shift report and incident
report. Respond appropriately. Refer to copy of Rules and Regulations for guidelines.
8. Complete information on work order, keep track of work orders, and handle emergency
maintenance complaints appropriately.
9. On properties with video monitoring, carefully monitor cameras, note any suspicious
activity and respond accordingly. Morning shift must examine video recordings from
midnight to 8 am and report/document any incidents for the Property Manager.
10. Assist with quarterly inspections of all units in assigned properties.
11. Conduct move-in, including the review of rules and regulations and walk through
inspection with new resident.
12. Assist with application process and resident file maintenance; process police reports
and/or credit reports.
13. Assist with the preparation of the vacancy and delinquency reports.
14. Attend staff meetings and training as required
15. Performs other duties as assigned

Required Qualifications:

Knowledge, Skills and Abilities:

  • Exceptional interpersonal skills and human relation skills that positively benefits
    interaction with internal and external clientele.
  • A demonstrated ability to deal with residents, site personnel, regional support services staff, corporate office personnel, property managers, property owners, inspectors, volunteers, peers and supervisors.
  • Ability to exercise good judgment and self-control.
  • Good comprehension and communication skills, with the ability to listen to and understand information and ideas presented through verbal communication.
  • Enthusiasm, good attitude, trustworthiness, personal integrity and honesty.
  • Must be detailed oriented, able plan, prioritize, multi-task and meet deadlines in a past paced environment.
  • Appropriate level of administrative experience and skills.
  • Effective communication skills with employees at all levels.
  • Demonstrated ability to operate safely in the workplace, with experience in holding peers and direct reports accountable to safety standards.
  • Ability to work autonomously and understand when a superior needs to be involved in decision making.
  • Good decision making skills, with the ability to analyze information, evaluate results, and implement the best solution to solve problems or challenges.
  • Self-motivated, with a dedication to keeping up to date technically and applying new knowledge to your job.

Qualifications:

  • High school diploma or educational equivalent.
  • Knowledge of applicable federal and state housing laws preferred.
  • Must own or consistently have a vehicle available for use.
  • Computer skills, with working knowledge of the primary Microsoft Office programs
  • Knowledge of property management software: OneSite conventional and affordable, WCMS preferred, OR demonstrated or ability and desire to learn these programs.
  • Ability to successfully pass a background check and other pre-employment screening.

Physical Requirements:

Mobility, walking, climbing, sitting (for extended periods of time), standing, reaching,
bending, lifting (minimum of 10 lbs), fine hand coordination, ability to read, write, listen
and speak clearly, the ability to understand and follow written and oral instructions and
directions, and ability to remain calm under pressure. Must be able to sit and/or stand
for extended periods of time. Must be able to use computer, cell phone, monitor, mouse,
and keyboard extensively.

Compensation:

Compensation commensurate with experience.

Position is Open until filled


Application Instructions:

Please email resume and cover letter with salary requirements to jobs@virginiasupportivehousing.org with “Desk Clerk – NCH/Richmond” in the subject line. No phone calls, please.


Full Position Details Download Application (.docx)

Housing Case Manager- Richmond/Charlottesville


Position Description:

The Housing Case Manager assists Veterans in VSH’s Supportive Services for Veteran Families (SSVF) program in the Greater Richmond and Charlottesville area Continuums of Care (CoC) with securing and maintaining permanent housing utilizing a Housing First approach. The Housing Case Manager provides direct services in assessing the needs of clients who are homeless or at-risk of homelessness and referring, linking, and monitoring the effectiveness of community services in order to improve housing stability and quality of life. The Case Manager administers the operation of the Supportive Services for Veteran Families (SSVF) Program. These duties include oversight of the eligibility and screening process of very low-income veteran families, reviewing and accepting applications of eligible families and providing counseling to assist families in establishing a plan to obtain and retain self-sufficiency. In addition to the below duties, responsibilities, and physical/sensory requirements, the successful incumbent in this position demonstrates experience initiating and sustaining a high level of accountability resulting in positive outcomes, is mission-focused and demonstrates previous experience successfully collaborating with all levels of staff, volunteers, community, and board members.

Primary Duties:

  • Provide housing stabilization case management services to program participants to include developing an individualized housing support plan with goals, objectives and timeframes, and coordinating those services with other community providers as needed.
  • Complete a thorough housing barrier assessment, budget and action plan for each program participant.
  • Meet regularly with other housing location providers to ensure effective coordination of landlord outreach, retention and recognition activities.
  • Develop and maintain professional relationships with housing providers including realty brokers/agencies, private landlords, public housing authorities, social services and government agencies and other stakeholders to enhance service delivery.
  • Attend training and conferences as needed to maintain certifications and keep abreast of housing laws and issues.
  • Assist participants with zero or low income and a challenging criminal and credit history in locating and securing permanent housing.
  • Calculate housing affordability and conduct habitability and lead-based paint inspections.
  • Enter and exit participants in HCIS as appropriate and in compliance with HUD guidelines.
  • Coordinate and submit financial assistance payment requisitions.
  • Assist individuals with securing and maintaining employment in order to increase income for long term housing stability.
  • Collaborate with landlords and participants when there is a housing related issue.
  • Maintain up to date information on property contact information and application processes and following up with HQS and/or Habitability Inspection reports.
  • Other duties as assigned.

Required Qualifications:

Qualifications:

  • Bachelor’s degree preferred or related skills and experience, with at least one year of experience working with low-income and/or homeless adults.
  • HQS inspection certification or ability to earn within two months of employment is required.
  • Knowledge of Fair Housing laws and landlord/tenant law is required.
  • Good interpersonal skills.
  • Effective oral and written communication skills.
  • Must be detail oriented and able to plan, prioritize, multi-task and meet deadlines.
  • Computer skills, with working knowledge of the primary Microsoft Office programs.
  • Valid VA Driver’s license; must have a vehicle available for use.
  • Ability to successfully pass VSH insurance review.
  • Ability to successfully pass a background check and other pre-employment screening.
  • Experience with HUD VASH vouchers preferred.
  • Knowledge of the Veterans Service System as well as the military culture strongly preferred.

PHYSICAL AND SENSORY REQUIREMENTS:

Mobility, walking, climbing, sitting, standing, reaching, bending, lifting (minimum of 10 lbs), fine hand coordination, ability to read, write, listen and speak clearly, the ability to understand and follow written and oral instructions and directions, ability to drive a vehicle and travel, and ability to remain calm under pressure. Must be able to sit and/or stand for extended periods of time. Must be able to use computer, cell phone, monitor, mouse, and keyboard extensively

No compensation specified



Position is Open until filled


Application Instructions:

Compensation: Compensation commensurate with experience.

Position is Open until filled

Application Instructions:  Please email resume and cover letter with salary requirements to jobs@virginiasupportivehousing.org with “Housing Case Manager Richmond/Charlottesville” in the subject line.  No phone calls, please.


Full Position Details Download Application (.docx)

Janitor/Custodian - Full Time


Position Description:

The Janitor is responsible for the cleanliness of all properties to include custodial work, apartment turnovers, and the grounds assigned in a specific geographic region. In addition to the below duties, responsibilities, and physical/sensory requirements, the successful incumbent in this position demonstrates experience  initiating and sustaining a high level of accountability resulting in positive outcomes, is mission-focused and demonstrates previous experience successfully collaborating with all levels of staff, volunteers, community, and board members.

 

 

 

 

Primary Duties:

  1. Sweep and mop all floors and stairways.
  2. Clean buildings (to include staff offices and common areas) by emptying trash, sweeping, and cleaning surfaces.
  3. Use cleaning solutions to remove stains and clean surfaces.
  4. Clean windows, glass partitions, and mirrors, using soapy water or other cleaners, sponges, and squeegees.
  5. Dust furniture and scrub surfaces clean.
  6. Apply wax to coat floors and buff.
  7. Apply sealant to floors.
  8. Clean and service restrooms with mops and disinfectants.
  9. Move heavy equipment and furniture.
  10. Identify and report possible repairs.
  11. Maintain grounds by cleaning up all debris on sidewalks and removing litter.
  12. Clean vacant units
  13. Any other janitorial tasks delegated to you by the maintenance supervisor.

Required Qualifications:

  • High school diploma or educational equivalent.
  • Ability to successfully pass a background check and other pre-employment screening
  • Good human relation skills with a demonstrated ability to deal with residents, site personnel, regional support services staff, corporate office personnel, property managers, property owners, inspectors, volunteers, peers and supervisors.
  • Ability to exercise good judgment and self-control.
  • Good comprehension and communication skills, with the ability to listen to and understand information and ideas presented through verbal communication.
  • Enthusiasm, good attitude, trustworthiness, personal integrity and honesty.
  • Good attention to detail, with an ability to plan, prioritize, multi-task and meet deadlines in a past paced environment.
  • Effective communication skills with employees at all levels.
  • Demonstrated ability to operate safely in the workplace, with experience in holding peers and direct reports accountable to safety standards.
  • Ability to work autonomously and understand when a superior needs to be involved in decision making.
  • Good decision making skills, with the ability to analyze information, evaluate results, and implement the best solution to solve problems or challenges.
  • Self motivated, with a dedication to keeping up to date technically, and applying new knowledge to your job.

ESSENTIAL PHYSICAL REQUIREMENTS

Mobility, walking, climbing stairs and ladders, sitting, standing, reaching, bending, lift and carry, kneel, stretch, squat, (minimum of 10 lbs up to 60 lbs), fine hand coordination, ability to read, write, listen and speak clearly, the ability to understand and follow written and oral instructions and directions, ability to drive a vehicle and travel, and ability to remain calm under pressure.

Compensation:

Commensurate with exzperience

Position is Open until filled


Application Instructions:

Position is Open until filled

Application Instructions:  Please email resume and cover letter with salary requirements to jobs@virginiasupportivehousing.org with Janitor in the subject line.    No phone calls, please.


Full Position Details Download Application (.docx)

Intake Coordinator


Position Description:

Virginia Supportive Housing is seeking an Intake Coordinator for our SSVF program.  The Supportive Services for Veteran Families (SSVF) program is an initiative funded by the Veterans Administration to prevent and end veteran homelessness. Virginia Supportive Housing (VSH) administers the largest and longest-running SSVF program in Virginia. The aim of the program is to promote rapid access to permanent housing for Veterans experiencing homelessness and to prevent veterans who are unstably housed from losing their housing. SSVF provides a short-term, intense period of case management to link families to benefits and provide temporary financial assistance to achieve housing stability. SSVF is a collaborative effort with other organizations in the community and participates in the Metro Richmond, Petersburg Tri-Cities and Charlottesville Continuums of Care.

 

In addition to the below duties, responsibilities, and physical/sensory requirements, the successful incumbent in this position demonstrates experience  initiating and sustaining a high level of accountability resulting in positive outcomes, is mission-focused and demonstrates previous experience successfully collaborating with all levels of staff, volunteers, community, and board members.

 

 

 

 

 

 

Primary Duties:

  • Maintain and update the Vetlink spreadsheet for homeless veterans
  • Collaborate with other agency representatives on veteran services and maintain a log of all contacts
  • Provide liaison services between agencies to ensure our collaborative partners have the needed information to provide and/or coordinate veteran services
  • Distribute weekly emails requesting updates and sharing relevant news about pertaining to Vetlink
  • Conduct screenings, initial interviews, and assessments with veterans seeking services at HPE on Tuesdays from 9-12
  • Distribute the required client surveys for veterans who have enrolled and exited from the SSVF program
  • Assess own learning needs, develop and implement plan for professional growth by participating in needed trainings, webinars, and conferences to enhance understanding of services, disabilities, fair housing and other relevant topics
  • Receive incoming agency phone calls for VSH and, when appropriate, complete initial prescreening and referral for the relevant program
  • Develop and update appropriate referral lists and contacts for key areas of need including, but not limited to, mortgage assistance, rent assistance, utilities assistance, shelter, and financial assistance.
  • Make appropriate referrals to community resources in a kind, professional, and supportive manner
  • Develop and maintain accurate call and referral logs for all incoming calls
  • Assess potential client needs, schedule appointments, and refer those requesting assistance or services
  • Attend supervision meetings with supervisor as scheduled
  • Maintain all necessary paperwork in compliance with the VA and all funding sources
  • Adheres to VA and other funder regulations regarding paperwork and service delivery
  • Monitor, update, and inform supervisor regarding effectiveness of agency program
  • Other duties and responsibilities as assigned. 

Required Qualifications:

  • High school diploma or educational equivalentSome experience working with individuals with low incomes, disabilities, and/or histories of homelessness
  • Knowledge of Veteran Service System as well as the military culture strongly preferred
  • Knowledge of mental illness, substance abuse disorders, community resources, medication management, and recovery concepts preferred
  • Ability to operate a multi-line phone system in a high call volume environment
  • Excellent communication skills
  • Good customer service skills with a demonstrated ability to deal with individuals who are experiencing a housing and/or mental health crisis
  • Effective interpersonal skills with employees at all levels
  • Detailed-oriented with the ability to plan, prioritize, multi-task, and meet deadlines in a fast-paced environment
  • Enthusiastic, trustworthy, and honest with a positive attitude and good moral compass
  • Ability to work autonomously and demonstrate use of good judgment to know when the supervisor must be involved in a decision
  • Bilingual abilities are a plus
  • Must have or obtain certifications in CPR and First Aid.
  • Skills in establishing supportive trusting relationships with persons experiencing homelessness and respect for their rights and personal preferences.
  • Excellent oral and written communication skills.
  • Computer skills, with working knowledge of the primary Microsoft Office programs
  • Ability to collaborate effectively with volunteers, other departments, and key stakeholders within the organization, community and partner organizations.
  • Valid VA Driver’s license
  • Must have a vehicle available for use
  • Ability to successfully pass VSH insurance review
  • Ability to successfully pass a background check and other pre-employment screening

PHYSICAL AND SENSORY REQUIREMENTS

Mobility, walking, climbing, sitting, standing, reaching, bending, lifting (minimum of 10 lbs), fine hand coordination, ability to read, write, listen and speak clearly, the ability to understand and follow written and oral instructions and directions, ability to drive a vehicle and travel, and ability to remain calm under pressure.  Must be able to sit and/or stand for extended periods of time.  Must be able to use computer, cell phone, monitor, mouse, and keyboard extensively.

No compensation specified



Position is Open until filled


Application Instructions:

Position is Open until filled.

Application Instructions:  Please email resume and cover letter with salary requirements to jobs @ virginiasupportivehousing.org with “Intake Coordinator” in the subject line.  No phone calls, please.


Full Position Details Download Application (.docx)

Assistant Controller


Position Description:

Virginia Supportive Housing is seeking a full time Assistant Controller for our Richmond, VA office. The Assistant Controller reports directly to the Controller and is responsible for coaching and supervising the work of a team of accountants with various levels of experience. Works closely with the Controller to prepare and analyze a variety of financial reporting for a diverse group of business units. Assists Controller in establishing policy and procedures that coincide with Uniform Guidance Policy. Ensures all activity in the general ledger is timely, supported, accurate, and explainable. Assists with monthly (soft), quarterly, and annual closes. Assists Controller with audit schedules and work papers.

 

 

 

Primary Duties:

In addition to the below duties, responsibilities, and physical/sensory requirements, the successful incumbent in this position demonstrates experience initiating and sustaining a high level of accountability resulting in positive outcomes, is mission-focused, and demonstrates previous experience successfully collaborating with all levels of staff, volunteers, and community.

Major Responsibilities and Duties:

  • Coaching, supervising a team of accountants to include, but not limited to an Accounting Manager, PR Accountant, & PT AP clerk.
  • Supervise the posting of all relevant entries for Accounts Payable, Accounts Receivable, Payroll, and General Ledger.
  • Assisting with preparing and consolidating financial statements.
  • Establishing and maintaining internal controls.
  • Updating and maintaining accounting policies & procedures, assisting to ensure policies are followed.
  • Managing all aspects of the general ledger.
  • Preparing a checklist and assisting Controller with timely monthly, quarterly and year-end closes.
  • Overseeing invoicing and ensuring prompt collections.
  • Assisting with forecasting and actual cash management and cash flow in respect to Payroll, AR and AP.
  • Assisting with the annual company-wide and program level budget process.
  • Ensuring auditable backup is present for each applicable general ledger account.
  • Researching accounting issues for compliance with generally accepted accounting principles (GAAP).
  • Assisting with analyzing and reporting cost variances and preparing summaries for senior management.
  • Responding to data requests from internal and external stakeholders and external auditors.
  • Working with Controller on Finance projects as needed.

Required Qualifications:

Knowledge, Skills and Abilities:

  • Working knowledge of generally accepted accounting principles (GAAP)
  • Proficient in Microsoft Office as well as expertise and familiarity with a variety of accounting systems
  • Strong analytical skills
  • Excellent time management and organizational skills
  • Ability to work independently
  • Good interpersonal skills
  • Strong coaching and management skills
  • Ability to work with all levels of management within the organization

Qualifications:

  • 2-3 years of public accounting experience
  • Minimum Bachelor’s degree in Accounting
  • Certified Public Accountant certification required
  • 3-5 years of supervisory experience managing accounting staff
  • Must have experience leading, training, and mentoring others for improved performance
  • Ability to excel in fast-paced, changing, and challenging environments
  • Excellent verbal and written communication skills

Physical and Sensory Requirements:

Mobility, walking, climbing, sitting, standing, reaching, bending, lifting (minimum of 10 lbs), fine hand coordination, ability to read, write, listen and speak clearly, the ability to understand and follow written and oral instructions and directions, ability to drive a vehicle and travel, and ability to remain calm under pressure. Must be able to sit and/or stand for extended periods of time. Must be able to use computer, cell phone, monitor, mouse, and keyboard extensively.

No compensation specified



Position is Open until filled


Application Instructions:

Position is Open until filled

Application Instructions: Please email resume and cover letter with salary requirements to jobs @ virginiasupportivehousing.org with “Assistant Controller”in the subject line. No phone calls, please.


Full Position Details Download Application (.docx)

Supportive Services Specialist


Position Description:

Virginia Supportive Housing is seeking a full time Supportive Services Specialist for Richmond, VA. This position functions as a collaborative team partner among VSH associates, reporting directly to the Team Lead to address client needs of VSH – serving low income and disabled adults who may be experiencing homelessness and repeated incarcerations.

 

 

 

Primary Duties:

In addition to the below duties, responsibilities, and physical/sensory requirements, the successful incumbent in this position demonstrates experience initiating and sustaining a high level of accountability resulting in positive outcomes, is mission-focused and demonstrates previous experience successfully collaborating with all levels of staff, volunteers, community, and board members.

Duties/Responsibilities:

  • Effectively self-manages and collaborates with all levels of staff and clients with varying needs ensuring timely and efficient utilization of resources; preventing return to homelessness and incarcerations while ensuring adherence to organization and regulatory requirements; ensuring licensure compliance as well as business process improvement measures for quality assurance and self development as well as development of the organization
  • Provides case management expertise to include but not limited to assessments, treatment planning, supportive counseling, linking to community resources, monitoring progress, collaboration with other providers, and care coordination
  • Advocates for clients in court, may testify on behalf of the client and/or services, collaborates with law enforcement, public defenders, and department of corrections
  • Maintains information in each client’s EHR to include demographics, assessments, treatment plans, progress notes, and discharge summaries
  • Maintains compliance with required reporting, data entry and quality control
  • Assists with necessary outreach and engagement activities to include clients and their families, community providers, landlords and medical personnel
  • Participates in weekly staff meetings, scheduled supervision meetings, and other required meetings and/or trainings
  • Completes daily time sheets accurately to document time spent with clients and ensure that each grant-related activity is recorded correctly
  • Works with landlords, community services providers, and oversight entities to provide good customer service, ensure responsiveness of VSH client supportive services, and achieve high rates of housing stability and other consumer outcomes
  • Adheres to oversight entities’ regulations regarding paperwork and service delivery
  • Identifies individual client services needs through ongoing outreach, engagement, screening and assessment activities
  • Maintains sufficient contact with clients served to ensure engagement with client services; identifies emerging needs and promotes goal attainment
  • Assists clients with securing and maintaining entitlements and benefits through DSS and other income and disability support resources
  • Serves a key role in supporting clients, fundraising and overseeing and/or collaborating with volunteer initiatives as well as other cross-departmental needs in order to achieve overall success of the organization; identifies improvement opportunities and solutions impacting organization success.
  • Serves as key team representative, attending and participating in meetings building relationships for improved client services, fund raising, and supporting volunteerism
  • Serves on team which may encompass interviewing candidates and collaborating with others in determining best fit meeting VSH best practices as well as supporting ongoing team initiatives that focus on associate retention
  • Maintains, prepares and provides efficient reporting; may present and explain data and expertise to any level of staff, board, or community
  • Collaborates with other departments and outside partners effectively ensuring team- oriented client-centered focus as well as creating a safe and secure environment for clients, staff, and visitors; provides on-call coverage as necessary; advises supervisor and others as needed, ensuring adherence to best practices

 

Required Qualifications:

Knowledge, Skills and Abilities:

  • Bachelor’s degree in human services and one year of experience in the field of direct services with adults with low-income, physical disabilities, behavioral health and developmental disorders, and/or history of homelessness and incarcerations; establishing supportive trusting relationships with such clients, peers, and key partners, respecting rights and personal preferences OR Bachelor’s degree in an area other than human services and five or more years of case management experience in the field as referenced above
  • Knowledge of homeless and offender population and appropriate community resources, especially entitlement and housing resources
  • SOAR certification and experience strongly preferred
  • Knowledge of mental illness, substance abuse disorders, community resources, medication management, and recovery concepts
  • Certification in CPR and First Aid
  • Requires high level of organization skills, including attention to detail, planning, prioritizing, multi-tasking and meeting deadlines in a fast paced environment
  • Requires excellent communications skills including verbal, written, presentation and listening
  • Must exhibit high level of accountability and good decision making skills including the ability to analyze information, evaluate results and recommend/implement the best solutions to solve difficult problems or challenges, using good judgment when to include others/supervisors as needed
  • Must exhibit proven success working with change management and culture shifts, exhibiting day-to-day flexibility in handling multiple priorities and organization initiatives, maintaining accountability for achieving improved performance metrics ongoing while exhibiting a positive attitude even when challenging
  • Must demonstrate proven ability to collaborate effectively with volunteers, all levels of staff and key stakeholders throughout the organization, community and partner organizations
  • Must possess excellent computer skills including use of Microsoft Office
  • Must have be comfortable with development of self and others; effectively collaborating among interdisciplinary teams
  • Prior experience in a human services environment supported by grants required; knowledge of electronic health records/data management and Medicaid billing helpful
  • Must possess a high level of professionalism and must have proven experience successfully demonstrating the ability to maintain strict confidentiality as well as maintain a positive, collaborative, and supportive attitude
  • Frequent local travel and some occasional State-wide travel required, approx 10%
  • Valid Driver’s license
  • Must have access to a personal vehicle available for use in performing job functions
  • Must successfully pass VSH insurance review, including background check and other pre-employment screenings
  • Other duties as assigned

Physical and Sensory Requirements:

Mobility, walking, climbing, sitting, standing, reaching, bending, lifting (minimum of 10 lbs), fine hand coordination, ability to read, write, listen and speak clearly, the ability to understand and follow written and oral instructions and directions, ability to drive a vehicle and travel, and ability to remain calm under pressure. Must be able to sit and/or stand for extended periods of time. Must be able to use computer, cell phone, monitor, mouse, and keyboard extensively.

No compensation specified



Position is Open until filled


Application Instructions:

Position is Open until filled

Application Instructions: Please email resume and cover letter with salary requirements to jobs @ virginiasupportivehousing.org with “SSS Richmond” in the subject line. No phone calls, please.


Full Position Details Download Application (.docx)

Full Time Desk Clerk


Position Description:

Virginia Supportive Housing is seeking a Full Time 2nd shift Desk Clerk in Richmond, VA (Monday-Friday). The Desk Clerk is responsible for monitoring the front desk, performing all receptionist duties, and ensuring the security of the building and safety of the residents in the properties assigned in a specific geographic region.

 

 

Primary Duties:

In addition to the below duties, responsibilities, and physical/sensory requirements, the successful incumbent in this position demonstrates experience initiating and sustaining a high level of accountability resulting in positive outcomes, is mission-focused and demonstrates previous experience successfully collaborating with all levels of staff, volunteers, community, and board members.

MAJOR RESPONSIBILITIES AND DUTIES

  • Walk through inspection of all common areas including the grounds at onset of shift and record findings on shift report.
  • Review prior shift report with departing Desk Clerk.
  • Answer phone, direct calls, and take messages.
  • Be familiar with identity of all residents and respond to resident problems and emergencies as appropriate.
  • Check and monitor guest registration.
  • Collect rents, prepare bank deposits and do all assigned filing as well as other assigned property management tasks.
  • Monitor any unusual activities of residents and so note on the shift report and incident report. Respond appropriately. Refer to copy of Rules and Regulations for guidelines.
  • Complete information on work order, keep track of work orders, and handle emergency maintenance complaints appropriately.
  • On properties with video monitoring, carefully monitor cameras, note any suspicious activity and respond accordingly. Morning shift must examine video recordings from midnight to 8 am and report/document any incidents for the Property Manager.
  • Assist with quarterly inspections of all units in assigned properties.
  • Conduct move-in, including the review of rules and regulations and walk through inspection with new resident.
  • Assist with application process and resident file maintenance; process police reports and/or credit reports.
  • Assist with the preparation of the vacancy and delinquency reports.
  • Attend staff meetings and training as required
  • Performs other duties as assigned

Required Qualifications:

KNOWLEDGE, SKILLS AND ABILITIES

  • Exceptional interpersonal skills and human relation skills that positively benefits interaction with internal and external clientele.
  • A demonstrated ability to deal with residents, site personnel, regional support services staff, corporate office personnel, property managers, property owners, inspectors, volunteers, peers and supervisors.
  • Ability to exercise good judgment and self-control.
  • Good comprehension and communication skills, with the ability to listen to and understand information and ideas presented through verbal communication.
  • Enthusiasm, good attitude, trustworthiness, personal integrity and honesty.
  • Must be detailed oriented, able plan, prioritize, multi-task and meet deadlines in a past paced environment.
  • Appropriate level of administrative experience and skills.
  • Effective communication skills with employees at all levels.
  • Demonstrated ability to operate safely in the workplace, with experience in holding peers and direct reports accountable to safety standards.
  • Ability to work autonomously and understand when a superior needs to be involved in decision making.
  • Good decision making skills, with the ability to analyze information, evaluate results, and implement the best solution to solve problems or challenges.
  • Self-motivated, with a dedication to keeping up to date technically and applying new knowledge to your job.

QUALIFICATIONS

  • High school diploma or educational equivalent.
  • Knowledge of applicable federal and state housing laws preferred.
  • Must own or consistently have a vehicle available for use.
  • Computer skills, with working knowledge of the primary Microsoft Office programs
  • Knowledge of property management software: OneSite conventional and affordable, WCMS preferred, OR demonstrated or ability and desire to learn these programs.
  • Ability to successfully pass a background check and other pre-employment screening.

PHYSICAL REQUIREMENTS

  • Mobility, walking, climbing, sitting (for extended periods of time), standing, reaching, bending, lifting (minimum of 10 lbs), fine hand coordination, ability to read, write, listen and speak clearly, the ability to understand and follow written and oral instructions and directions, and ability to remain calm under pressure. Must be able to sit and/or stand for extended periods of time. Must be able to use computer, cell phone, monitor, mouse, and keyboard extensively.

 

No compensation specified



Position is Open until filled


Application Instructions:

Position is open until filled.

Application Instructions: Please email resume and cover letter with salary requirements to jobs @ virginiasupportivehousing.org with “Desk Clerk – NCHII” in the subject line. No phone calls, please.


Full Position Details Download Application (.docx)

Desk Clerk - Part Time


Position Description:

Virginia Supportive Housing is seeking a Part Time 1st shift Desk Clerk in Richmond, VA (Saturday-Sunday). The Desk Clerk is responsible for monitoring the front desk, performing all receptionist duties, and ensuring the security of the building and safety of the residents in the properties assigned in a specific geographic region.

 

Primary Duties:

In addition to the below duties, responsibilities, and physical/sensory requirements, the successful incumbent in this position demonstrates experience initiating and sustaining a high level of accountability resulting in positive outcomes, is mission-focused and demonstrates previous experience successfully collaborating with all levels of staff, volunteers, community, and board members.

MAJOR RESPONSIBILITIES AND DUTIES

  • Walk through inspection of all common areas including the grounds at onset of shift and record findings on shift report.
  • Review prior shift report with departing Desk Clerk.
  • Answer phone, direct calls, and take messages.
  • Be familiar with identity of all residents and respond to resident problems and emergencies as appropriate.
  • Check and monitor guest registration.
  • Collect rents, prepare bank deposits and do all assigned filing as well as other assigned property management tasks.
  • Monitor any unusual activities of residents and so note on the shift report and incident report. Respond appropriately. Refer to copy of Rules and Regulations for guidelines.
  • Complete information on work order, keep track of work orders, and handle emergency maintenance complaints appropriately.
  • On properties with video monitoring, carefully monitor cameras, note any suspicious activity and respond accordingly. Morning shift must examine video recordings from midnight to 8 am and report/document any incidents for the Property Manager.
  • Assist with quarterly inspections of all units in assigned properties.
  • Conduct move-in, including the review of rules and regulations and walk through inspection with new resident.
  • Assist with application process and resident file maintenance; process police reports and/or credit reports.
  • Assist with the preparation of the vacancy and delinquency reports.
  • Attend staff meetings and training as required
  • Performs other duties as assigned

Required Qualifications:

KNOWLEDGE, SKILLS AND ABILITIES

  • Exceptional interpersonal skills and human relation skills that positively benefits interaction with internal and external clientele.
  • A demonstrated ability to deal with residents, site personnel, regional support services staff, corporate office personnel, property managers, property owners, inspectors, volunteers, peers and supervisors.
  • Ability to exercise good judgment and self-control.
  • Good comprehension and communication skills, with the ability to listen to and understand information and ideas presented through verbal communication.
  • Enthusiasm, good attitude, trustworthiness, personal integrity and honesty.
  • Must be detailed oriented, able plan, prioritize, multi-task and meet deadlines in a past paced environment.
  • Appropriate level of administrative experience and skills.
  • Effective communication skills with employees at all levels.
  • Demonstrated ability to operate safely in the workplace, with experience in holding peers and direct reports accountable to safety standards.
  • Ability to work autonomously and understand when a superior needs to be involved in decision making.
  • Good decision making skills, with the ability to analyze information, evaluate results, and implement the best solution to solve problems or challenges.
  • Self-motivated, with a dedication to keeping up to date technically and applying new knowledge to your job.

QUALIFICATIONS

  • High school diploma or educational equivalent.
  • Knowledge of applicable federal and state housing laws preferred.
  • Must own or consistently have a vehicle available for use.
  • Computer skills, with working knowledge of the primary Microsoft Office programs
  • Knowledge of property management software: OneSite conventional and affordable, WCMS preferred, OR demonstrated or ability and desire to learn these programs.
  • Ability to successfully pass a background check and other pre-employment screening.

PHYSICAL REQUIREMENTS

  • Mobility, walking, climbing, sitting (for extended periods of time), standing, reaching, bending, lifting (minimum of 10 lbs), fine hand coordination, ability to read, write, listen and speak clearly, the ability to understand and follow written and oral instructions and directions, and ability to remain calm under pressure. Must be able to sit and/or stand for extended periods of time. Must be able to use computer, cell phone, monitor, mouse, and keyboard extensively.

 

No compensation specified



Position is Open until filled


Application Instructions:

Position is open until filled.

Application Instructions: Please email resume and cover letter with salary requirements to jobs @ virginiasupportivehousing.org with “Desk Clerk – Stratford” in the subject line. No phone calls, please.


Full Position Details Download Application (.docx)

Program Assistant - APTS


Position Description:

Virginia Supportive Housing is seeking a full time Program Assistant for Richmond, VA.  The Program Assistant coordinates and monitors all nonclinical operations of the A Place to Start (APTS) team under the direct supervision of the team leader.  The APTS clinical team is licensed as an Intensive Community Treatment (ICT) team and provides services to individuals with a history of chronic homelessness who have been diagnosed with a serious and persistent mental illness.

 

 

Primary Duties:

In addition to the below duties, responsibilities, and physical/sensory requirements, the successful incumbent in this position demonstrates experience  initiating and sustaining a high level of accountability resulting in positive outcomes, is mission-focused and demonstrates previous experience successfully collaborating with all levels of staff, volunteers, community, and board members.

MAJOR RESPONSIBILITIES AND DUTIES 

  • Provides customer service, responds to and triage calls, and schedules client appointments as needed. Supervises program flow in the office including walk-in guests and deliveries.
  • Maintain inventory of needed program supplies and follow the agency’s protocols for ordering office supplies.
  • Track, monitor, and maintain compliance with agency vehicles in regards to regular maintenance, repairs, annual registration and inspections, and EZ passes.
  • Assist in maintaining medical records (electronic and paper) according to agency policy, DBHDS and DMAS regulations, and other oversight entity’s standards to include monthly audits, tracking due dates, setting up new client files, filing documents weekly, requesting medical records, and reminding team members when documents are due.
  • Type letters, memos, correspondence, and reports as needed and maintain both electronic and paper files on the agency’s shared drive in an organized and up to date manner.
  • Track individual employee trainings and provide reminders to staff when training is due; complete training registrations and travel arrangements as necessary; ensure documentation of trainings is submitted to the Human Resources department for filing.
  • Maintain up to date contact and insurance information for all program participants.
  • Maintains accounting and budgeting records for client and payee expenditures/refunds.
  • Operates and coordinates management information systems including data entry and management for program research, evaluation, and reporting.
  • Participate in daily staff meetings and treatment planning review meetings when deemed appropriate by APTS Team Leader.
  • Attend supervision with APTS Team Leader/Programs Manager as scheduled.
  • Provide administrative support to the Programs Manager/Director of Client Programs as needed.
  • Provide support in managing office-related issues and equipment.
  • Maintain and reconcile petty cash according to the agency’s protocols.
  • Other duties as assigned. 

 

Required Qualifications:

KNOWLEDGE, SKILLS AND ABILITIES 

  • Knowledge of Administrative and clerical procedures and systems such as word processing, managing files and records, designing forms and other office procedures and terminology
  • Knowledge of business and management principles involved in strategic planning, resource allocation, and coordination of people and resources.
  • Ability to read and understand information and ideas presented in writing
  • Enthusiasm, good attitude, trustworthiness, personal integrity and honesty.
  • Must be detailed oriented, able plan, prioritize, multi-task and meet deadlines in a fast paced environment.
  • Effective communication skills with employees at all levels.
  • Demonstrated ability to operate safely in the workplace, with experience in holding peers and direct reports accountable to safety standards.
  • Ability to work autonomously and understand when a superior needs to be involved in decision making.
  • Good decision making skills, with the ability to analyze information, evaluate results, and implement the best solution to solve problems or challenges.
  • Self motivated, with a dedication to keeping up to date technically, and applying new knowledge to the job.

QUALIFICATIONS 

  • Bachelor’s degree and at three years medical records experience, or equivalent combination of training and experience required.
  • Strong office management experience and computer skills required, including proficiency with MS Office suite.
  • Excellent oral and written communication skills; ability to interact in a professional manner with program participants, peers, and collateral agencies required.
  • Ability to function as part of a team, multi-task, attend to detailed information required.
  • Valid driver’s license and ability to meet VSH driving requirements is required.
  • Experience with the homeless/mental health services system and working with individuals who have experienced homelessness, mental illness, and substance use is strongly preferred.

PHYSICAL AND SENSORY REQUIREMENTS

Mobility, walking, climbing, sitting, standing, reaching, bending, lifting (minimum of 10 lbs), fine hand coordination, ability to read, write, listen and speak clearly, the ability to understand and follow written and oral instructions and directions, ability to drive a vehicle and travel, and ability to remain calm under pressure.  Must be able to sit and/or stand for extended periods of time.  Must be able to use computer, cell phone, monitor, mouse, and keyboard extensively.

No compensation specified



Position is Open until filled


Application Instructions:

Interested and qualified candidates should provide resume and cover letter to jobs @ virginiasupportivehousing.org and include “Program Assistant” in the subject line.  No phone calls, please.


Full Position Details Download Application (.docx)

Substance Abuse Clinician


Position Description:

Virginia Supportive Housing is seeking a full time Substance Abuse Clinician for Richmond, VA. The substance abuse clinician uses clinical skills to assess, plan, develop, coordinate, and provide recovery oriented treatment, recovery, and support services to program participants in the Richmond area. This position functions as a member of the multidisciplinary team and provides treatment, recovery, and supports services in a community-based program. The substance abuse clinician will also provide preventive and early intervention services as necessary. The APTS (A Place To Start) clinical team is licensed as an ICT team and provides services to individuals with a history of chronic homelessness who have been diagnosed with a serious and persistent mental illness. The substance abuse clinician reports directly to the APTS Team Leader.

 

Primary Duties:

In addition to the below duties, responsibilities, and physical/sensory requirements, the successful incumbent in this position demonstrates experience initiating and sustaining a high level of accountability resulting in positive outcomes, is mission-focused and demonstrates previous experience successfully collaborating with all levels of staff, volunteers, community, and board members.

Specific Duties and Responsibilities

  • Provide outreach and case management for program participants including, but not limited to, coordination of care with other providers, monitoring progress and changes, treatment plan development, implementation, and ongoing assessment; provision of supportive counseling and symptom management, medication education and compliance, substance abuse recovery, assistance with activities of daily living to foster independence, maintain housing stability, and improve quality of life.
  • Conduct annual comprehensive assessments of psychiatric history, mental status and diagnosis, physical health and medical needs, use of drugs or alcohol, education and employment history, social development and functioning, activities of daily, and family structure and relationships.
  • Provide crisis intervention and prevention services to participants as needed to include participation in a rotating on-call schedule to cover after-hours, weekends, and holidays.
  • Conduct quarterly reviews of progress for each assigned participant to reflect their progress over the last 90 days and the needs that persist for continued services.
  • Assist and support program participants to carry out personal hygiene; provide nutrition education, meal planning, grocery shopping, and food preparation; assist and support participants to perform household activities; assist participants with accessing needed entitlements/benefits; teach money management skills; help participants to access reliable transportation; assist and support participants to have and effectively use a personal physician. This may include such activities as side-by-side teaching of cleaning techniques, grocery shopping, and navigation of public transportation.
  • Provide supportive services to increase interpersonal relationship and leisure skills.
  • Work with the housing specialist to assist program participants to find and maintain safe and affordable housing which may at times include assisting participants with moving to a new living environment (i.e. packing boxes, transporting boxes, and unpacking boxes).
  • Collaborate with community partners, other providers, payees, landlords, and family members to ensure effective care coordination, successful treatment interventions, and overall stability in the areas of mental health, substance abuse, social development, and housing.
  • Initiate and maintain positive working relationships with ICT team members and community resources such as law enforcement, hospitals, other human service agencies, and informal community resources.
  • Provide ongoing support and guidance for ICT team members in the areas of substance abuse with regard to the recovery planning/process, treatment planning, strategies and interventions, and safety planning.
  • Maintain accurate, up-to-date, thorough records, both electronic and paper, in accordance with agency, licensure, and Medicaid regulations and policies.
  • Actively participate in daily staff organizational meetings, treatment planning review meetings, and individual supervision meetings.
  • Represent VSH to funders, potential donors, key stakeholders, and other organizations where appropriate.
  • Other duties as assigned.

Required Qualifications:

Qualifications

  • Requires a minimum of a Masters Degree in Social Work or related field and one year of training or clinical experience in substance abuse treatment and working with adults who suffer from persistent and severe mental health symptoms.
  • Knowledge of the mental health system, community resources, program development, psychotropic medications, substance use disorders and treatment, and Intensive/Assertive Community Treatment Model preferred.
  • Skills in assessing, diagnosing, and formulating treatment goals and implementation of recovery oriented services to persons with serious mental illness and co-occurring substance abuse disorders required.
  • Knowledge of applicable federal and state laws regarding this population, and experience in Medicaid billing procedures preferred.
  • Good computer skills required.
  • Certifications in CPR, First Aid, Behavior Management and Medication Management or a dedication and commitment to obtaining them within 3 months of hire.
  • Ability to interact in a professional manner with program participants, peers, and collateral agencies required.
  • Good oral and written communication skills required.
  • Ability to travel within the Richmond area on a daily basis.
  • Valid driver’s license and ability to meet VSH driving requirements is required as use of personal and/or agency vehicle is required.
  • Experience with homeless persons and homeless service systems is strongly preferred.

Physical and Sensory Requirements

Mobility, walking, climbing, sitting, standing, reaching, bending, lifting (minimum of 10 lbs), fine hand coordination, ability to read, write, listen and speak clearly, the ability to understand and follow written and oral instructions and directions, ability to drive a vehicle and travel, and ability to remain calm under pressure. Must be able to sit and/or stand for extended periods of time. Must be able to use computer, cell phone, monitor, mouse, and keyboard extensively.

 

No compensation specified



Position is Open until filled


Application Instructions:

Application Instructions: Please email resume and cover letter with salary requirements to jobs @ virginiasupportivehousing.org with “Substance Abuse Clinician“in the subject line. No phone calls, please.


Full Position Details Download Application (.docx)

Psychiatric Mental Health Nurse Practitioner


Position Description:

Virginia Supportive Housing is seeking a full time Psychiatric Mental Health Nurse Practitioner (PMHNP) in Richmond, VA.  We offer a casual work environment, excellent benefits/PTO and competitive pay!  This opportunity provides a high degree of schedule flexibility, requiring 2 in person 1 hour meetings per week and 2-1 hour phone conference calls per week that can be pre-scheduled based on the incumbent’s availability. The remaining balance of the 20 hour week is flexible and a case manager can be available to partner with the NP for community visits as needed.

 

 

 

Primary Duties:

This opportunity provides a high degree of schedule flexibility, requiring two in person 1-hour meetings per week and two 1-hour phone conference calls per week that can be pre-scheduled based on the incumbent’s availability. The remaining balance of the 20 hour week is flexible and a case manager can be available to partner with the NP for community visits as needed.

As part of a multi-disciplinary treatment team, the PMHNP will be a part of an Intensive Community Treatment (ICT) team and provide psychiatric services to single adults with a history chronic homelessness who have been diagnosed with a severe and persistent mental illness. The PMHNP will complete psychiatric evaluations, oversee medication management, prescribe/administer medication, oversee compliance with Board of Pharmacy and Department of Health regulations, and follow-up with consumers receiving ICT services. The PMHNP will participate the daily team meeting to collaborate with the ICT team members regarding ongoing treatment needs. The PMHNP will provide education, support, and clinical guidance to consumers and ICT team members about mental health symptoms, medication, and side effects along with any needed assistance related to crisis stabilization and clinical documentation.

Specific Duties and Responsibilities:

1.      Conduct psychiatric evaluations and ongoing medication management for ICT consumers in the community. In collaboration with the ICT team members, conduct the necessary outreach and collateral contact necessary to ensure successful home visits.

  • In collaboration with the nurse, develop, revise, maintain and supervise the psychopharmacologic duties and medication policies including administering, evaluating, and recording psychotropic medications prescribed and administered; evaluate and record medication effectiveness, complications, and side effects; and arrange for required lab work.
  • Oversee ongoing compliance with Board of Pharmacy and Department of Health regulations including annual recertification.
  • Maintain accurate, up-to-date, thorough records in accordance with agency policies, Medicaid regulations, and licensure requirements; provide the necessary oversight, education, and support to ensure staff are meeting those same standards with clinical practice and documentation.
  • Review and approve all treatment plans and quarterly reviews for each ICT consumer to ensure the documents are in accordance with the psychiatric assessment.
  • Participate in any mandatory trainings, meetings and assignments as needed.
  • Collaborate with medical providers, mental health providers, ICT team members, substance abuse providers, and other pertinent providers to ensure quality coordination of services and treatment.
  • Participate in the daily treatment team meetings and provide needed education and training regarding diagnoses, symptoms, medication, side effects, and/or treatment planning as it aligns with the consumers’ needs, goals, rights, and preferences.
  • Coordinate admission to inpatient psychiatric facilities and participate in discharge planning and follow up appointments as needed.
  • Attend supervision meetings with the Team Lead and/or Clinical Programs Manager as scheduled.
  • Positively represent VSH in the community to key stakeholders, partners, and/or funders where appropriate.
  • Other duties as assigned.

 

Required Qualifications:

Qualifications: 

  • Board certified psychiatric mental health nurse practitioner or equivalent in the state of VA, or ability to obtain state certification within 30 days of hire.
  • Skills in establishing supportive trusting relationships with persons with mental illness and respect for their rights and personal preferences.
  • Knowledge of the mental health system, community resources, homelessness and Intensive/Assertive Community Treatment Model strongly preferred.
  • Good computer skills required.
  • Must have certifications in CPR and First Aid.
  • Ability to interact in a professional manner with program participants, peers, and collateral agencies required.
  • Good oral and written communication skills required.
  • Good computer skills required.
  • Ability to interact in a professional manner with program participants, peers, and collateral agencies required.
  • Good oral and written communication skills required.
  • Valid driver’s license and ability to meet VSH driving requirements is required. Limited use of personal vehicle may be required.  

Physical and Sensory Requirements

Mobility, walking, climbing, sitting, standing, reaching, bending, lifting (minimum of 10 lbs), fine hand coordination, ability to read, write, listen and speak clearly, the ability to understand and follow written and oral instructions and directions, ability to drive a vehicle and travel, and ability to remain calm under pressure.  Must be able to sit and/or stand for extended periods of time.  Must be able to use computer, cell phone, monitor, mouse, and keyboard extensively.

No compensation specified



Position is Open until filled


Application Instructions:

Application Instructions: Please email resume and cover letter with salary requirements to jobs @ virginiasupportivehousing.org with “PMHNP” in the subject line. No phone calls, please.


Full Position Details Download Application (.docx)

Employment opportunities in Hampton Roads

Desk Clerk - 2nd Shift, Weekends – PT, Hourly, Non-Exempt (at Gosnold)


Position Description:

The Desk Clerk is responsible for monitoring the front desk, performing all receptionist duties, and ensuring the security of the building and safety of the residents in the properties assigned in a specific geographic region. In addition to the below duties, responsibilities, and physical/sensory requirements, the successful incumbent in this position demonstrates experience initiating and sustaining a high level of accountability resulting in positive outcomes, is mission-focused and demonstrates previous experience successfully collaborating with all levels of staff, volunteers, community, and board members.

Primary Duties:

MAJOR RESPONSIBILITIES AND DUTIES 

  1. Walk through inspection of all common areas including the grounds at onset of shift and record findings on shift report.
  2. Review prior shift report with departing Desk Clerk.
  3. Answer phone, direct calls, and take messages.
  4. Be familiar with identity of all residents and respond to resident problems and emergencies as appropriate.
  5. Check and monitor guest registration.
  6. Collect rents, prepare bank deposits and do all assigned filing as well as other assigned property management tasks.
  7. Monitor any unusual activities of residents and so note on the shift report and incident report. Respond appropriately. Refer to copy of Rules and Regulations for guidelines.
  8. Complete information on work order, keep track of work orders, and handle emergency maintenance complaints appropriately.
  9. On properties with video monitoring, carefully monitor cameras, note any suspicious activity and respond accordingly.   Morning shift must examine video recordings from midnight to 8 am and report/document any incidents for the Property Manager.
  10. Assist with quarterly inspections of all units in assigned properties.
  11. Conduct move-in, including the review of rules and regulations and walk through inspection with new resident.
  12. Assist with application process and resident file maintenance; process police reports and / or credit reports.
  13. Assist with the preparation of the vacancy and delinquency reports.
  14. Attend staff meetings and training as required.
  15. Performs other duties as assigned.

Required Qualifications:

KNOWLEDGE, SKILLS AND ABILITIES

  • Exceptional interpersonal skills and human relation skills that positively benefits interaction with internal and external clientele.
  • A demonstrated ability to deal with residents, site personnel, regional support services staff, corporate office personnel, property managers, property owners, inspectors, volunteers, peers and supervisors.
  • Ability to exercise good judgment and self-control.
  • Good comprehension and communication skills, with the ability to listen to and understand information and ideas presented through verbal communication.
  • Enthusiasm, good attitude, trustworthiness, personal integrity and honesty.
  • Must be detailed oriented, able plan, prioritize, multi-task and meet deadlines in a past paced environment.
  • Appropriate level of administrative experience and skills.
  • Effective communication skills with employees at all levels.
  • Demonstrated ability to operate safely in the workplace, with experience in holding peers and direct reports accountable to safety standards.
  • Ability to work autonomously and understand when a superior needs to be involved in decision making.
  • Good decision making skills, with the ability to analyze information, evaluate results, and implement the best solution to solve problems or challenges.
  • Self motivated, with a dedication to keeping up to date technically, and applying new knowledge to your job.

QUALIFICATIONS

  • High school diploma or educational equivalent.
  • Knowledge of applicable federal and state housing laws preferred.
  • Must own or consistently have a vehicle available for use.
  • Computer skills, with working knowledge of the primary Microsoft Office programs.
  • Knowledge of property management software: OneSite conventional and affordable, WCMS preferred, OR demonstrated or ability and desire to learn these programs.
  • Ability to successfully pass a background check and other pre-employment screening.

PHYSICAL REQUIREMENTS

Mobility, walking, climbing, sitting (for extended periods of time), standing, reaching, bending, lifting (minimum of 10 lbs), fine hand coordination, ability to read, write, listen and speak clearly, the ability to understand and follow written and oral instructions and directions, and ability to remain calm under pressure. Must be able to sit and/or stand for extended periods of time. Must be able to use computer, cell phone, monitor, mouse, and keyboard extensively.

Compensation:

Compensation commensurate with experience.

Position is Open until filled


Application Instuctions:

Please email resume and cover letter with salary requirements to jobs@virginiasupportivehousing.org with “Desk Clerk – PT Weekends/Gosnold” in the subject line. No phone calls please.


Full Position Details Download Application (.docx)

Outreach Case Manager (12 month assignment)


Position Description:

The Outreach Case Manager seeks out homeless individuals and families, builds rapport, screens for housing eligibility, provides direct assistance with accessing resources and supports, and refers to appropriate community services in order to assist clients with exiting homelessness. In addition to the below duties, responsibilities, and physical/sensory requirements, the successful incumbent in this position demonstrates experience initiating and sustaining a high level of accountability resulting in positive outcomes, is mission-focused and demonstrates previous experience successfully collaborating with all levels of staff, volunteers, community, and board members.

 

 

Primary Duties:

  1. Canvas community locations where individuals and families experiencing homelessness are found including but not limited to shelters, meal sites, day centers, intake sites, streets, encampments, hotels, jails and Veterans Administration service sites.
  2. Coordinate with other community outreach and Veterans services workers who have contact with homeless individuals.
  3. Maintain sufficient contact with clients to build rapport and identify concrete needs.
  4. Provide direct assistance with improving client safety and reducing risk of harm.
  5. Screen potentially eligible individuals and families for participation in the Housing First programs and other community services.
  6. Link clients with VSH Housing Specialist as appropriate.
  7. Work with landlords, community services providers, and oversight entities to provide good customer service, ensure responsiveness of VSH supportive services, and achieve high rates of housing stability and other consumer outcomes.
  8. Adhere to oversight entities’ regulations regarding paperwork and service delivery.
  9. Identify individual services needs through ongoing outreach, engagement, screening and assessment activities.
  10. Assist individuals with obtaining the needed documentation for housing.
  11. Link and refer to other community resources based on identified needs.
  12. Participate in regular meetings with supervisor and other Housing First program staff.
  13. Perform other duties as assigned.

 

Required Qualifications:

KNOWLEDGE, SKILLS AND ABILITIES

  • Knowledge of homeless population and appropriate community resources.
  • Knowledge of mental illness, substance abuse disorders, community resources, and recovery concepts.
  • Skills in establishing supportive trusting relationships with persons experiencing homelessness and with professionals in the homeless services and Veterans services systems.
  • Ability to respect client rights and personal preferences and motivate
  • Must be comfortable approaching clients and building rapport with them.
  • Ability to interact with clients by demonstrating genuine empathy, concern and understanding.
  • Energetic individual willing to work in all weather on foot or by vehicle.
  • Must be detail-oriented and highly organized; able to plan, prioritize, multi-task and meet deadlines in a fast paced environment.
  • Demonstrated passion for VSH’s mission
  • Ability to interact in a professional manner with program participants, peers, supervisors and collateral agencies required.
  • Excellent oral and written communication skills.
  • Ability to exercise good judgment and self-control.
  • Good comprehension and communication skills, with the ability to listen to and understand information and ideas presented through verbal communication.
  • Enthusiasm, good attitude, trustworthiness, personal integrity and honesty.
  • Demonstrated ability to operate safely in the workplace, with experience in holding peers accountable to safety standards.
  • Ability to work autonomously and understand when a supervisor needs to be involved in decision making.
  • Good decision making skills, with the ability to analyze information, evaluate results, and implement the best solution to solve problems or challenges.
  • Self motivated, with a dedication to keeping up to date technically, and applying new knowledge to the job.

QUALIFICATIONS

  • Bachelor’s degree preferred (but not required) and at least one year of direct service experience with individuals with low-incomes, disabilities, and/or histories of homelessness
  • Knowledge of homeless population and appropriate community resources.
  • Knowledge of homelessness, mental illness, substance abuse disorders, community resources, and recovery concepts.
  • Good computer skills.
  • Good oral and written communication skills.

Physical and Sensory Requirements:

Mobility, walking, climbing, sitting, standing, reaching, bending, lifting (minimum of 10 lbs), fine hand coordination, ability to read, write, listen and speak clearly, the ability to understand and follow written and oral instructions and directions, ability to drive a vehicle and travel, and ability to remain calm under pressure.  Must be able to sit and/or stand for extended periods of time.  Must be able to use computer, cell phone, monitor, mouse, and keyboard extensively.

Compensation:

Commensurate with experience

Position is Open until filled


Application Instuctions:

Position is Open until filled

Application Instructions: Please email resume and cover letter with salary requirements to jobs @ virginiasupportivehousing.org with “Portsmouth Outreach Case Manager” in the subject line. No phone calls, please.


Full Position Details Download Application (.docx)

Supportive Services Specialist


Position Description:

This position functions as a collaborative team partner among VSH associates, reporting directly to the Programs Manager to address Client needs of VSH – serving low income and disabled people who may be experiencing homelessness and repeated incarcerations.  In addition to the below duties, responsibilities, and physical/sensory requirements, the successful incumbent in this position demonstrates experience  initiating and sustaining a high level of accountability resulting in positive outcomes, is mission-focused and demonstrates previous experience successfully collaborating with all levels of staff, volunteers, community, and board members

 

 

Primary Duties:

  • Effectively self-manages and collaborates with all levels of staff and clients with varying needs ensuring timely and efficient utilization of resources; preventing return to homelessness and incarcerations while ensuring adherence to organization and regulatory requirements; ensuring licensure compliance as well as business process improvement measures for quality assurance and self development as well as development of the organization
  • Provides case management expertise to include but not limited to assessments, treatment planning, supportive counseling, linking to community resources, monitoring progress, collaboration with other providers, and care coordination
  • Advocates for clients in court, may testify on behalf of the client and/or services, collaborates with law enforcement, public defenders, and department of corrections
  • Maintains information in each client’s EHR to include demographics, assessments, treatment plans, progress notes, and discharge summaries
  • Maintains compliance with required reporting, data entry and quality control
  • Assists with necessary outreach and engagement activities to include clients and their families, community providers, landlords and medical personnel
  • Participates in weekly staff meetings, scheduled supervision meetings, and other required meetings and/or trainings
  • Completes daily time sheets accurately to document time spent with clients and ensure that each grant-related activity is recorded correctly
  • Works with landlords, community services providers, and oversight entities to provide good customer service, ensure responsiveness of VSH client supportive services, and achieve high rates of housing stability and other consumer outcomes
  • Adheres to oversight entities’ regulations regarding paperwork and service delivery
  • Identifies individual client services needs through ongoing outreach, engagement, screening and assessment activities
  • Maintains sufficient contact with clients served to ensure engagement with client services; identifies emerging needs and promotes goal attainment
  • Assists clients with securing and maintaining entitlements and benefits through DSS and other income and disability support resources
  • Serves a key role in supporting clients, fundraising and overseeing and/or collaborating with volunteer initiatives as well as other cross-departmental needs in order to achieve overall success of the organization; identifies improvement opportunities and solutions impacting organization success.
  • Serves as key team representative, attending and participating in meetings building relationships for improved client services, fund raising, and supporting volunteerism
  • Serves on team which may encompass interviewing candidates and collaborating with others in determining best fit meeting VSH best practices as well as supporting ongoing team initiatives that focus on associate retention
  • Maintains, prepares and provides efficient reporting; may present and explain data and expertise to any level of staff, board, or community
  • Collaborates with other departments and outside partners effectively ensuring team- oriented client-centered focus as well as creating a safe and secure environment for clients, staff, and visitors; provides on-call coverage as necessary; advises supervisor and others as needed, ensuring adherence to best practices

Required Qualifications:

Knowledge, Skills and Abilities:

  • Bachelors’ degree in Human Services from appropriately accredited institution
  • Must have at least 1 year of demonstrated knowledge and experience in the field of direct services to individuals with low-income, physical disabilities, behavioral health and developmental disorders, and/or history of homelessness and incarcerations; establishing supportive trusting relationships with such clients, peers, and key partners, respecting rights and personal preferences
  • Knowledge of homeless and offender population and appropriate community resources, especially entitlement and housing resources
  • SOAR certification and experience strongly preferred
  • Knowledge of mental illness, substance abuse disorders, community resources, medication management, and recovery concepts
  • Certification in CPR and First Aid
  • Requires high level of organization skills, including attention to detail, planning, prioritizing, multi-tasking and meeting deadlines in a fast paced environment
  • Requires excellent communications skills including verbal, written, presentation and listening
  • Must exhibit high level of accountability and good decision making skills including the ability to analyze information, evaluate results and recommend/implement the best solutions to solve difficult problems or challenges, using good judgment when to include others/supervisors as needed
  • Must exhibit proven success working with change management and culture shifts, exhibiting day-to-day flexibility in handling multiple priorities and organization initiatives, maintaining accountability for achieving improved performance metrics ongoing while exhibiting a positive attitude even when challenging
  • Must demonstrate proven ability to collaborate effectively with volunteers, all levels of staff and key stakeholders throughout the organization, community and partner organizations
  • Must possess excellent computer skills including use of Microsoft Office
  • Must have be comfortable with development of self and others; effectively collaborating among interdisciplinary teams
  • Prior experience in a human services environment supported by grants required; knowledge of electronic health records/data management and Medicaid billing helpful
  • Must possess a high level of professionalism and must have proven experience successfully demonstrating the ability to maintain strict confidentiality as well as maintain a positive, collaborative, and supportive attitude
  • Frequent local travel and some occasional State-wide travel required, approx 10%
  • Valid VA Driver’s license
  • Must have access to a personal vehicle available for use in performing job functions
  • Must successfully pass VSH insurance review, including background check and other pre-employment screenings
  • Other duties as assigned

Physical and Sensory Requirements:

Mobility, walking, climbing, sitting, standing, reaching, bending, lifting (minimum of 10 lbs), fine hand coordination, ability to read, write, listen and speak clearly, the ability to understand and follow written and oral instructions and directions, ability to drive a vehicle and travel, and ability to remain calm under pressure.  Must be able to sit and/or stand for extended periods of time.  Must be able to use computer, cell phone, monitor, mouse, and keyboard extensively.

Compensation:

Commensurate with experience

Position is Open until filled


Application Instuctions:

Position is Open until filled

Application Instructions:  Please email resume and cover letter with salary requirements to jobs@virginiasupportivehousing.org with “SSS – Church Street” in the subject line.   No phone calls, please.

 

 


Full Position Details Download Application (.docx)

Part Time Desk Clerk - 2nd Shift Weekends


Position Description:

The Desk Clerk is responsible for monitoring the front desk, performing all receptionist duties, and ensuring the security of the building and safety of the residents in the properties assigned in a specific geographic region.

Primary Duties:

In addition to the below duties, responsibilities, and physical/sensory requirements, the successful incumbent in this position demonstrates experience  initiating and sustaining a high level of accountability resulting in positive outcomes, is mission-focused and demonstrates previous experience successfully collaborating with all levels of staff, volunteers, community, and board members.

MAJOR RESPONSIBILITIES AND DUTIES 

  1. Walk through inspection of all common areas including the grounds at onset of shift and record findings on shift report.
  1. Review prior shift report with departing Desk Clerk.
  1. Answer phone, direct calls, and take messages.
  1. Be familiar with identity of all residents and respond to resident problems and emergencies as appropriate.
  1. Check and monitor guest registration.
  1. Collect rents, prepare bank deposits and do all assigned filing as well as other assigned property management tasks.
  1. Monitor any unusual activities of residents and so note on the shift report and incident report.  Respond appropriately.  Refer to copy of Rules and Regulations for guidelines.
  1. Complete information on work order, keep track of work orders, and handle emergency maintenance complaints appropriately.
  1. On properties with video monitoring, carefully monitor cameras, note any suspicious activity and respond accordingly.   Morning shift must examine video recordings from midnight to 8 am and report/document any incidents for the Property Manager.
  1. Assist with quarterly inspections of all units in assigned properties.
  1. Conduct move-in, including the review of rules and regulations and walk through inspection with new resident.
  1. Assist with application process and resident file maintenance; process police reports and / or credit reports.
  1. Assist with the preparation of the vacancy and delinquency reports.
  1. Attend staff meetings and training as required
  1. Performs other duties as assigned

 

 

 

Required Qualifications:

KNOWLEDGE, SKILLS AND ABILITIES

  • Exceptional interpersonal skills and human relation skills that positively benefits interaction with internal and external clientele.
  • A demonstrated ability to deal with residents, site personnel, regional support services staff, corporate office personnel, property managers, property owners, inspectors, volunteers, peers and supervisors.
  • Ability to exercise good judgment and self-control.
  • Good comprehension and communication skills, with the ability to listen to and understand information and ideas presented through verbal communication.
  • Enthusiasm, good attitude, trustworthiness, personal integrity and honesty.
  • Must be detailed oriented, able plan, prioritize, multi-task and meet deadlines in a past paced environment.
  • Appropriate level of administrative experience and skills.
  • Effective communication skills with employees at all levels.
  • Demonstrated ability to operate safely in the workplace, with experience in holding peers and direct reports accountable to safety standards.
  • Ability to work autonomously and understand when a superior needs to be involved in decision making.
  • Good decision making skills, with the ability to analyze information, evaluate results, and implement the best solution to solve problems or challenges.
  • Self motivated, with a dedication to keeping up to date technically, and applying new knowledge to your job.
  • High school diploma or educational equivalent.
  • Knowledge of applicable federal and state housing laws preferred.
  • Must own or consistently have a vehicle available for use.
  • Computer skills, with working knowledge of the primary Microsoft Office programs
  • Knowledge of property management software: OneSite conventional and affordable, WCMS preferred, OR demonstrated or ability and desire to learn these programs.
  • Ability to successfully pass a background check and other pre-employment screening.

PHYSICAL REQUIREMENTS 

  • Mobility, walking, climbing, sitting (for extended periods of time), standing, reaching, bending, lifting (minimum of 10 lbs), fine hand coordination, ability to read, write, listen and speak clearly, the ability to understand and follow written and oral instructions and directions, and ability to remain calm under pressure. Must be able to sit and/or stand for extended periods of time.  Must be able to use computer, cell phone, monitor, mouse, and keyboard extensively.

No compensation specified



Position is Open until filled


Application Instuctions:

Position is Open until filled

Application Instructions:  Please email resume and cover letter with salary requirements to jobs@virginiasupportivehousing.org with “PT Desk Clerk – Crescent Square” in the subject line.  No phone calls, please.


Full Position Details Download Application (.docx)

Night Monitor


Position Description:

Virginia Supportive Housing is seeking an On Call Night Monitor.  This position is responsible for the security of the building between 12:00 midnight and 8:00 a.m.  The Night Monitor On Call reports to the Senior Property Manager (SPM).

 

 

 

Primary Duties:

In addition to the below duties, responsibilities, and physical/sensory requirements, the successful incumbent in this position demonstrates experience initiating and sustaining a high level of accountability resulting in positive outcomes, is mission-focused and demonstrates previous experience successfully collaborating with all levels of staff, volunteers, community, and board members.

Specific Duties and Responsibilities:

  • Monitor security throughout the building, as needed, between the hours of midnight to 8 a.m.
  • Respond to all confrontational & emergency situations between the hours of midnight to 8 a.m.
  • Respond to residents’ need to access the building in event of lock out between the hours of midnight and 8 a.m.
  • Prepare written incident reports.
  • Meet with Senior Property Manager regarding any resident who violates policy during the overnight hours on an as need basis.
  • Attend staff meetings and agency annual staff retreat.
  • Fill in on the front desk as appropriate
  • Other duties as assigned

Required Qualifications:

  • Ability to get along well with others.
  • Excellent skills in conflict resolution.
  • Ability to handle emergency situations.
  • Good oral communications skills.
  • Ability to pass background check and drug test.

No compensation specified



Position is Open until filled


Application Instuctions:

Position is Open until filled

Application Instructions:Please email resume and cover letter with salary requirements to jobs @ virginiasupportivehousing.org with “Night Monitor -Gosnold”in the subject line. No phone calls, please.


Full Position Details Download Application (.docx)

Desk Clerk - 2nd Shift


Position Description:

The Desk Clerk is responsible for monitoring the front desk, performing all receptionist duties, and ensuring the security of the building and safety of the residents in the properties assigned in a specific geographic region.

Primary Duties:

In addition to the below duties, responsibilities, and physical/sensory requirements, the successful incumbent in this position demonstrates experience  initiating and sustaining a high level of accountability resulting in positive outcomes, is mission-focused and demonstrates previous experience successfully collaborating with all levels of staff, volunteers, community, and board members.

MAJOR RESPONSIBILITIES AND DUTIES 

Walk through inspection of all common areas including the grounds at onset of shift and record findings on shift report.

  1. Review prior shift report with departing Desk Clerk.
  1. Answer phone, direct calls, and take messages.
  1. Be familiar with identity of all residents and respond to resident problems and emergencies as appropriate.
  1. Check and monitor guest registration.
  1. Collect rents, prepare bank deposits and do all assigned filing as well as other assigned property management tasks.
  1. Monitor any unusual activities of residents and so note on the shift report and incident report.  Respond appropriately.  Refer to copy of Rules and Regulations for guidelines.
  1. Complete information on work order, keep track of work orders, and handle emergency maintenance complaints appropriately.
  1. On properties with video monitoring, carefully monitor cameras, note any suspicious activity and respond accordingly.   Morning shift must examine video recordings from midnight to 8 am and report/document any incidents for the Property Manager.
  1. Assist with quarterly inspections of all units in assigned properties.
  1. Conduct move-in, including the review of rules and regulations and walk through inspection with new resident.
  1. Assist with application process and resident file maintenance; process police reports and / or credit reports.
  1. Assist with the preparation of the vacancy and delinquency reports.
  1. Attend staff meetings and training as required

 

 

Required Qualifications:

KNOWLEDGE, SKILLS AND ABILITIES
• Exceptional interpersonal skills and human relation skills that positively benefits interaction with internal and external clientele.
• A demonstrated ability to deal with residents, site personnel, regional support services staff, corporate office personnel, property managers, property owners, inspectors, volunteers, peers and supervisors.
• Ability to exercise good judgment and self-control.
• Good comprehension and communication skills, with the ability to listen to and understand information and ideas presented through verbal communication.
• Enthusiasm, good attitude, trustworthiness, personal integrity and honesty.
• Must be detailed oriented, able plan, prioritize, multi-task and meet deadlines in a past paced environment.
• Appropriate level of administrative experience and skills.
• Effective communication skills with employees at all levels.
• Demonstrated ability to operate safely in the workplace, with experience in holding peers and direct reports accountable to safety standards.
• Ability to work autonomously and understand when a superior needs to be involved in decision making.
• Good decision making skills, with the ability to analyze information, evaluate results, and implement the best solution to solve problems or challenges.
• Self motivated, with a dedication to keeping up to date technically, and applying new knowledge to your job.

QUALFICATIONS
• High school diploma or educational equivalent.
• Knowledge of applicable federal and state housing laws preferred.
• Must own or consistently have a vehicle available for use.
• Computer skills, with working knowledge of the primary Microsoft Office programs
• Knowledge of property management software: OneSite conventional and affordable, WCMS preferred, OR demonstrated or ability and desire to learn these programs.
• Ability to successfully pass a background check and other pre-employment screening.

PHYSICAL REQUIREMENTS

• Mobility, walking, climbing, sitting (for extended periods of time), standing, reaching, bending, lifting (minimum of 10 lbs), fine hand coordination, ability to read, write, listen and speak clearly, the ability to understand and follow written and oral instructions and directions, and ability to remain calm under pressure. Must be able to sit and/or stand for extended periods of time. Must be able to use computer, cell phone, monitor, mouse, and keyboard extensively.

No compensation specified



Position is Open until filled


Application Instuctions:

Application Instructions:  Please email resume and cover letter with salary requirements to jobs@virginiasupportivehousing.org with “Desk Clerk -Gosnold” in the subject line.     No phone calls, please.

 


Full Position Details Download Application (.docx)

Desk Clerk - 2nd Shift


Position Description:

Virginia Supportive Housing is seeking a Full Time 2nd shift Desk Clerk in Chesapeake, VA (Monday-Friday). The Desk Clerk is responsible for monitoring the front desk, performing all receptionist duties, and ensuring the security of the building and safety of the residents in the properties assigned in a specific geographic region.

 

 

Primary Duties:

In addition to the below duties, responsibilities, and physical/sensory requirements, the successful incumbent in this position demonstrates experience initiating and sustaining a high level of accountability resulting in positive outcomes, is mission-focused and demonstrates previous experience successfully collaborating with all levels of staff, volunteers, community, and board members.

MAJOR RESPONSIBILITIES AND DUTIES

  • Walk through inspection of all common areas including the grounds at onset of shift and record findings on shift report.
  • Review prior shift report with departing Desk Clerk.
  • Answer phone, direct calls, and take messages.
  • Be familiar with identity of all residents and respond to resident problems and emergencies as appropriate.
  • Check and monitor guest registration.
  • Collect rents, prepare bank deposits and do all assigned filing as well as other assigned property management tasks.
  • Monitor any unusual activities of residents and so note on the shift report and incident report. Respond appropriately. Refer to copy of Rules and Regulations for guidelines.
  • Complete information on work order, keep track of work orders, and handle emergency maintenance complaints appropriately.
  • On properties with video monitoring, carefully monitor cameras, note any suspicious activity and respond accordingly. Morning shift must examine video recordings from midnight to 8 am and report/document any incidents for the Property Manager.
  • Assist with quarterly inspections of all units in assigned properties.
  • Conduct move-in, including the review of rules and regulations and walk through inspection with new resident.
  • Assist with application process and resident file maintenance; process police reports and/or credit reports.
  • Assist with the preparation of the vacancy and delinquency reports.
  • Attend staff meetings and training as required
  • Performs other duties as assigned

Required Qualifications:

KNOWLEDGE, SKILLS AND ABILITIES

  • Exceptional interpersonal skills and human relation skills that positively benefits interaction with internal and external clientele.
  • A demonstrated ability to deal with residents, site personnel, regional support services staff, corporate office personnel, property managers, property owners, inspectors, volunteers, peers and supervisors.
  • Ability to exercise good judgment and self-control.
  • Good comprehension and communication skills, with the ability to listen to and understand information and ideas presented through verbal communication.
  • Enthusiasm, good attitude, trustworthiness, personal integrity and honesty.
  • Must be detailed oriented, able plan, prioritize, multi-task and meet deadlines in a past paced environment.
  • Appropriate level of administrative experience and skills.
  • Effective communication skills with employees at all levels.
  • Demonstrated ability to operate safely in the workplace, with experience in holding peers and direct reports accountable to safety standards.
  • Ability to work autonomously and understand when a superior needs to be involved in decision making.
  • Good decision making skills, with the ability to analyze information, evaluate results, and implement the best solution to solve problems or challenges.
  • Self-motivated, with a dedication to keeping up to date technically and applying new knowledge to your job.

QUALIFICATIONS

  • High school diploma or educational equivalent.
  • Knowledge of applicable federal and state housing laws preferred.
  • Must own or consistently have a vehicle available for use.
  • Computer skills, with working knowledge of the primary Microsoft Office programs
  • Knowledge of property management software: OneSite conventional and affordable, WCMS preferred, OR demonstrated or ability and desire to learn these programs.
  • Ability to successfully pass a background check and other pre-employment screening.

PHYSICAL REQUIREMENTS

  • Mobility, walking, climbing, sitting (for extended periods of time), standing, reaching, bending, lifting (minimum of 10 lbs), fine hand coordination, ability to read, write, listen and speak clearly, the ability to understand and follow written and oral instructions and directions, and ability to remain calm under pressure. Must be able to sit and/or stand for extended periods of time. Must be able to use computer, cell phone, monitor, mouse, and keyboard extensively.

Compensation:

Commensurate with experience

Position is Open until filled


Application Instuctions:

Position is open until filled.

Application Instructions: Please email resume and cover letter with salary requirements to jobs @ virginiasupportivehousing.org with “Desk Clerk – Herons Landing” in the subject line. No phone calls, please.


Full Position Details Download Application (.docx)

Employment opportunities in Charlottesville

Maintenance Technician


Position Description:

The Maintenance Technician is responsible for the cleanliness and basic maintenance of all properties to include custodial work, apartment turnovers, the grounds and basic maintenance, such as carpentry, plumbing, electrical, HVAC & various other duties and maintenance repairs as needed or assigned.

 

Primary Duties:

In addition to the below duties, responsibilities, and physical/sensory requirements, the successful incumbent in this position demonstrates experience  initiating and sustaining a high level of accountability resulting in positive outcomes, is mission-focused and demonstrates previous experience successfully collaborating with all levels of staff, volunteers, community, and board members.

  1. Complete work orders with emergencies taking a priority, completed on reporting date.  Non emergency work orders should be completed in 72 hours. Keep accurate records on work orders, noting all time and material utilized during the performance of work.
  2. Complete walk-through inspections of common areas to ensure they are clean and orderly at all times.
  3. Working with the preventative maintenance schedule for each building, inspect all VSH owned buildings and units monthly, note deficiencies and make repairs as necessary. Submit recommendations for major improvements and expenditures to Maintenance Supervisor.
  4. Ensure all buildings and building systems are operating properly, to include emergency doors, signs and lights and secured areas, such as mechanical and storage rooms.
  5. Perform electrical repairs such as outlets, wall switches, light fixtures and circuits. Perform plumbing work, such as cleaning pipe clogs, replacing fittings, stopping leaks.
  6. Repair or replace as necessary, glass, tile, carpet, cove base, fixtures, venetian blinds, locks, doorknobs, hinges and other repairs or replacements assigned by the Maintenance Supervisor.
  7. Paint interior surfaces as directed. Perform carpentry work as directed.
  8. Review supply and equipment inventory and place order as necessary with the Maintenance Supervisor.
  9. Make sure all service areas, storage areas, and maintenance areas are clean, well maintained, and well lighted.
  10. Turnover units and apartments to include cleaning and painting within five days.
  11. On a quarterly basis, inspect gutters and downspouts on all buildings and replace filters monthly.
  12. Respond to building emergencies at all properties when on call.
  13. Assist as requested with regular inspections, reporting all violations, discrepancies and damage, including those incurred in contract services, during scheduled building checks, move-outs and move-ins and regular work routine.
  14. Report all tenant complaints and/or tenant work requests to the Property Manager.
  15. Ensure compliance with standard safety programs and procedures. No entry without work order. Keys for tenant units must be signed out and returned at close of the business day.
  16. Clean buildings (to include staff offices, bathrooms and common areas) by emptying trash, cleaning windows, sweeping, mopping and cleaning surfaces.
  17. Move heavy equipment and furniture.
  18. Maintain grounds by cleaning up all debris on sidewalks and removing litter.
  19. Assist supervisor in carrying out maintenance and facilities management functions.
  20. Assist in 24 hour emergency maintenance including after hours on call.
  21. Performs other duties as assigned

Required Qualifications:

  • High school diploma or educational equivalent.
  • Minimum one (1) year experience in building maintenance.
  • Valid VA Driver’s License
  • Must own or consistently have a vehicle available for use.
  • Ability to successfully pass VSH insurance review.
  • Must have or own tools required to complete assigned duties
  • Ability to successfully pass a background check and other pre-employment screening
  • OSHA and HVAC Certification preferred

Physical and Sensory Requirements:

Mobility, walking, climbing, sitting, standing, reaching, bending, lifting (minimum of 10 lbs), fine hand coordination, ability to read, write, listen and speak clearly, the ability to understand and follow written and oral instructions and directions, ability to drive a vehicle and travel, and ability to remain calm under pressure.  Must be able to sit and/or stand for extended periods of time.  Must be able to use computer, cell phone, monitor, mouse, and keyboard extensively.

Preferred Qualifications:

KNOWLEDGE, SKILLS AND ABILITIES

  • Exceptional interpersonal skills and human relation skills that positively benefits interaction with internal and external clientele.
  • A demonstrated ability to deal with residents, site personnel, regional support services staff, corporate office personnel, property managers, property owners, inspectors, volunteers, peers and supervisors.
  • Ability to exercise good judgment and self-control.
  • Good comprehension and communication skills, with the ability to listen to and understand information and ideas presented through verbal communication.
  • Enthusiasm, good attitude, trustworthiness, personal integrity and honesty.
  • Must be detailed oriented, able plan, prioritize, multi-task and meet deadlines in a past paced environment.
  • Appropriate level of administrative experience and skills.
  • Effective communication skills with employees at all levels.
  • Demonstrated ability to operate safely in the workplace, with experience in holding peers and direct reports accountable to safety standards.
  • Ability to work autonomously and understand when a superior needs to be involved in decision making.
  • Good decision making skills, with the ability to analyze information, evaluate results, and implement the best solution to solve problems or challenges.
  • Self motivated, with a dedication to keeping up to date technically, and applying new knowledge to your job.

QUALIFICATIONS

  • High school diploma or educational equivalent.
  • Knowledge of applicable federal and state housing laws preferred.
  • Must own or consistently have a vehicle available for use.
  • Computer skills, with working knowledge of the primary Microsoft Office programs
  • Knowledge of property management software: OneSite conventional and affordable, WCMS preferred, OR demonstrated or ability and desire to learn these programs.
  • Ability to successfully pass a background check and other pre-employment screening.

PHYSICAL REQUIREMENTS 

  • Mobility, walking, climbing, sitting (for extended periods of time), standing, reaching, bending, lifting (minimum of 10 lbs), fine hand coordination, ability to read, write, listen and speak clearly, the ability to understand and follow written and oral instructions and directions, and ability to remain calm under pressure. Must be able to sit and/or stand for extended periods of time.  Must be able to use computer, cell phone, monitor, mouse, and keyboard extensively.

Compensation:

Commensurate with experience

Position is Open until filled


Application Instuctions:

Position is Open until filled

Application Instructions:Please email resume and cover letter with salary requirements to jobs @ virginiasupportivehousing.org with Maintenance Tech-Cville”in the subject line.  No phone calls, please.


Full Position Details Download Application (.docx)

Supportive Services Specialist


Position Description:

This position functions as a collaborative team partner among VSH associates, reporting directly to the Programs Manager to address client needs of VSH – serving low income and disabled adults who may be experiencing homelessness and repeated incarcerations.

 

Primary Duties:

In addition to the below duties, responsibilities, and physical/sensory requirements, the successful incumbent in this position demonstrates experience initiating and sustaining a high level of accountability resulting in positive outcomes, is mission-focused and demonstrates previous experience successfully collaborating with all levels of staff, volunteers, community, and board members.

 

Duties/Responsibilities:

 

  • Effectively self-manages and collaborates with all levels of staff and clients with varying needs ensuring timely and efficient utilization of resources; preventing return to homelessness and incarcerations while ensuring adherence to organization and regulatory requirements; ensuring licensure compliance as well as business process improvement measures for quality assurance and self-development as well as development of the organization
  • Advocates for clients in court, may testify on behalf of the client and/or services, collaborates with law enforcement, public defenders, and department of corrections
  • Maintains sufficient contact with clients served to ensure engagement with client services; identifies emerging needs and promotes goal attainment
  • Serves a key role in supporting clients, fundraising and overseeing and/or collaborating with volunteer initiatives as well as other cross-departmental needs in order to achieve overall success of the organization; identifies improvement opportunities and solutions impacting organization success.
  • Serves on team which may encompass interviewing candidates and collaborating with others in determining best fit meeting VSH best practices as well as supporting ongoing team initiatives that focus on associate retention
  • Maintains, prepares and provides efficient reporting; may present and explain data and expertise to any level of staff, board, or community
  • Provides long-term community based case management expertise to include but not limited to assessments, treatment planning, supportive counseling, community referrals and follow-up monitoring of progress, crisis intervention, and in-home visits for the ENTIRE TIME the participant remains in the program, as needed.
  • Maintains information in each client’s EHR to include demographics, assessments, treatment plans, progress notes, and discharge summaries
  • Maintains compliance with required reporting, data entry and quality control
  • Assists with necessary outreach and engagement activities to include clients and their families, community providers, landlords and medical personnel
  • Participates in staff meetings, scheduled supervision meetings, and other required meetings and/or trainings
  • Completes daily time sheets accurately to document time spent with clients and ensure that each grant-related activity is recorded correctly
  • Works with landlords, community services providers, and oversight entities to coordinate care and housing stability ensure positive consumer outcomes and maintain good working relationships with outside agencies.
  • Adheres to HUD and VSH regulations regarding paperwork and service delivery
  • Identifies individual client services needs through ongoing outreach, engagement, screening and assessment activities
  • Assists clients with securing and maintaining entitlements and benefits through DSS and other income and disability support resources
  • Serves as key representative, attending and participating in meetings building relationships for improved client services, fund raising, and supporting volunteerism
  • Collaborates with other departments and outside partners effectively ensuring team- oriented client-centered focus as well as creating a safe and secure environment for clients, staff, and visitors; provides on-call coverage as necessary; advises supervisor and others as needed, ensuring adherence to best practices

 

Required Qualifications:

Knowledge, Skills and Abilities:

  • Bachelors’ degree in Human Services from appropriately accredited institution
  • Must have at least 1 year of demonstrated knowledge and experience in the field of direct services with adults with low-income, physical disabilities, behavioral health and developmental disorders, and/or history of homelessness and incarcerations; establishing supportive trusting relationships with such clients, peers, and key partners, respecting rights and personal preferences
  • Knowledge of homeless and offender population and appropriate community resources, especially entitlement and housing resources
  • SOAR certification and experience strongly preferred
  • Knowledge of mental illness, substance abuse disorders, community resources, medication management, and recovery concepts
  • Certification in CPR and First Aid
  • Requires high level of organization skills, including attention to detail, planning, prioritizing, multi-tasking and meeting deadlines in a fast paced environment
  • Requires excellent communications skills including verbal, written, presentation and listening
  • Must exhibit high level of accountability and good decision making skills including the ability to analyze information, evaluate results and recommend/implement the best solutions to solve difficult problems or challenges, using good judgment when to include others/supervisors as needed
  • Must exhibit proven success working with change management and culture shifts, exhibiting day-to-day flexibility in handling multiple priorities and organization initiatives, maintaining accountability for achieving improved performance metrics ongoing while exhibiting a positive attitude even when challenging
  • Must demonstrate proven ability to collaborate effectively with volunteers, all levels of staff and key stakeholders throughout the organization, community and partner organizations
  • Must possess excellent computer skills including use of Microsoft Office
  • Must have be comfortable with development of self and others; effectively collaborating among interdisciplinary teams
  • Prior experience in a human services environment supported by grants required; knowledge of electronic health records/data management and Medicaid billing helpful
  • Must possess a high level of professionalism and must have proven experience successfully demonstrating the ability to maintain strict confidentiality as well as maintain a positive, collaborative, and supportive attitude
  • Frequent local travel and some occasional State-wide travel required, approx 10%
  • Valid VA Driver’s license
  • Must have access to a personal vehicle available for use in performing job functions
  • Must successfully pass VSH insurance review, including background check and other pre-employment screenings
  • Other duties as assigned

Physical and Sensory Requirements:

Mobility, walking, climbing, sitting, standing, reaching, bending, lifting (minimum of 10 lbs), fine hand coordination, ability to read, write, listen and speak clearly, the ability to understand and follow written and oral instructions and directions, ability to drive a vehicle and travel, and ability to remain calm under pressure.  Must be able to sit and/or stand for extended periods of time.  Must be able to use computer, cell phone, monitor, mouse, and keyboard extensively.

No compensation specified



Position is Open until filled


Application Instuctions:

Position is Open until filled

Application Instructions: Please email resume and cover letter with salary requirements to jobs @ virginiasupportivehousing.org with “SSS – Charlottesville” in the subject line.  No phone calls, please.


Full Position Details Download Application (.docx)
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