Employment Opportunities

Everyday we make homelessness history at Virginia Supportive Housing. Our shared values include teamwork, compassion, respect and integrity in working with colleagues, residents, volunteers and our many community partners.

VSH is an Equal Opportunity Employer. If you are interested in employment at VSH and meet all minimum requirements, we encourage you to apply as directed in each job description below.


Employment opportunities in Central Virginia

Supportive Services Specialist – FT, Hourly, Non-Exempt


Position Description:

This position functions as a collaborative team partner among VSH associates, reporting directly to the Programs Manager to address Client needs of VSH – serving low income and disabled people who may be experiencing homelessness and repeated incarcerations.  In addition to the below duties, responsibilities, and physical/sensory requirements, the successful incumbent in this position demonstrates experience  initiating and sustaining a high level of accountability resulting in positive outcomes, is mission-focused and demonstrates previous experience successfully collaborating with all levels of staff, volunteers, community, and board members.

Primary Duties:

  • Effectively self-manages and collaborates with all levels of staff and clients with varying needs ensuring timely and efficient utilization of resources; preventing return to homelessness and incarcerations while ensuring adherence to organization and regulatory requirements; ensuring licensure compliance as well as business process improvement measures for quality assurance and self development as well as development of the organization
  • Provides case management expertise to include but not limited to assessments, treatment planning, supportive counseling, linking to community resources, monitoring progress, collaboration with other providers, and care coordination
  • Advocates for clients in court, may testify on behalf of the client and/or services, collaborates with law enforcement, public defenders, and department of corrections
  • Maintains information in each client’s EHR to include demographics, assessments, treatment plans, progress notes, and discharge summaries
  • Maintains compliance with required reporting, data entry and quality control
  • Assists with necessary outreach and engagement activities to include clients and their families, community providers, landlords and medical personnel
  • Participates in weekly staff meetings, scheduled supervision meetings, and other required meetings and/or trainings
  • Completes daily time sheets accurately to document time spent with clients and ensure that each grant-related activity is recorded correctly
  • Works with landlords, community services providers, and oversight entities to provide good customer service, ensure responsiveness of VSH client supportive services, and achieve high rates of housing stability and other consumer outcomes
  • Adheres to oversight entities’ regulations regarding paperwork and service delivery
  • Identifies individual client services needs through ongoing outreach, engagement, screening and assessment activities
  • Maintains sufficient contact with clients served to ensure engagement with client services; identifies emerging needs and promotes goal attainment
  • Assists clients with securing and maintaining entitlements and benefits through DSS and other income and disability support resources
  • Serves a key role in supporting clients, fundraising and overseeing and/or collaborating with volunteer initiatives as well as other cross-departmental needs in order to achieve overall success of the organization; identifies improvement opportunities and solutions impacting organization success.
  • Serves as key team representative, attending and participating in meetings building relationships for improved client services, fund raising, and supporting volunteerism
  • Serves on team which may encompass interviewing candidates and collaborating with others in determining best fit meeting VSH best practices as well as supporting ongoing team initiatives that focus on associate retention
  • Maintains, prepares and provides efficient reporting; may present and explain data and expertise to any level of staff, board, or community
  • Collaborates with other departments and outside partners effectively ensuring team- oriented client-centered focus as well as creating a safe and secure environment for clients, staff, and visitors; provides on-call coverage as necessary; advises supervisor and others as needed, ensuring adherence to best practices

Required Qualifications:

  • Bachelors’ degree in Human Services from appropriately accredited institution
  • Must have at least 1 year of demonstrated knowledge and experience in the field of direct services  to individuals with low-income, physical disabilities, behavioral health and developmental disorders, and/or history of homelessness and incarcerations; establishing supportive trusting relationships with such clients, peers, and key partners, respecting rights and personal preferences
  • Knowledge of homeless and offender population and appropriate community resources, especially entitlement and housing resources
  • SOAR certification and experience strongly preferred
  • Knowledge of mental illness, substance abuse disorders, community resources, medication management, and recovery concepts
  • Certification in CPR and First Aid
  • Requires high level of organization skills, including attention to detail, planning, prioritizing, multi-tasking and meeting deadlines in a fast paced environment
  • Requires excellent communications skills including verbal, written, presentation and listening
  • Must exhibit high level of accountability and good decision making skills including the ability to analyze information, evaluate results and recommend/implement the best solutions to solve difficult problems or challenges, using good judgment when to include others/supervisors as needed
  • Must exhibit proven success working with change management and culture shifts, exhibiting day-to-day flexibility in handling multiple priorities and organization initiatives, maintaining accountability for achieving improved performance metrics ongoing while exhibiting a positive attitude even when challenging
  • Must demonstrate proven ability to collaborate effectively with volunteers,  all levels of staff and key stakeholders throughout the organization, community and partner organizations
  • Must possess excellent computer skills including use of Microsoft Office
  • Must have be comfortable with development of self and others;  effectively collaborating among interdisciplinary teams
  • Prior experience in a human services environment supported by grants required; knowledge of electronic health records/data management and Medicaid billing helpful
  • Must possess a high level of professionalism and must have proven experience successfully demonstrating the ability to maintain strict confidentiality as well as maintain a positive, collaborative, and supportive attitude
  • Frequent local travel and some occasional State-wide travel required, approx 10%
  • Valid VA Driver’s license
  • Must have access to a personal vehicle available for use in performing job functions
  • Must successfully pass VSH insurance review, including background check and other pre-employment screenings
  • Other duties as assigned

Physical and Sensory Requirements:

Mobility, walking, climbing, sitting, standing, reaching, bending, lifting (minimum of 10 lbs), fine hand coordination, ability to read, write, listen and speak clearly, the ability to understand and follow written and oral instructions and directions, ability to drive a vehicle and travel, and ability to remain calm under pressure.  Must be able to sit and/or stand for extended periods of time.  Must be able to use computer, cell phone, monitor, mouse, and keyboard extensively.

Compensation:

Compensation commensurate with experience.

Position is Open until filled


Application Instructions:

Please email resume and cover letter with salary requirements to jobs@virginiasupportivehousing.org with Supportive Services Specialist Home Link in the subject line.     No phone calls please


Full Position Details Download Application (.docx)

Team Lead – Intensive Community Treatment – FT, Exempt


Position Description:

The Team Leader is responsible for supervision and coordination of Intensive Community Treatment service delivery and housing needs that are provided to formerly homeless single adults who are Medicaid-eligible. In addition to the below duties, responsibilities, and physical/sensory requirements, the successful incumbent in this position demonstrates experience initiating and sustaining a high level of accountability resulting in positive outcomes, is mission-focused and demonstrates previous experience successfully collaborating with all levels of staff, volunteers, community, and board members.

Primary Duties:

  1. Adhere to DMAS, DBHDS, HUD and other oversight entities’ regulations regarding service delivery, administration, and documentation, including developing, reviewing and approving files, records, authorizations, assessments, and reports prepared according to program policies and procedures.
  2. Oversee intake process, maintain relationships with referral partners, and insure that units are occupied by individuals who meet funding/regulatory/oversight entity requirements.
  3. Develop and monitor program management systems to ensure high-quality supportive services delivery that meets the changing needs of persons served.
  4. Recruit, hire, train, supervise, and evaluate all full-and part-time Supportive Service staff in VSH Permanent Supportive Housing sites to include social workers, case managers, peer specialists, student interns, and other staff. If qualified, provide clinical supervision toward licensure for eligible staff.
  5. Participate in regular supervision with the Clinical Programs Manager. Provide an appropriate level of information about program activities, staff performance, administrative issues, and client concerns.
  6. Provide supportive services, including crisis prevention and intervention, and advise direct services staff on management of challenging client situations.
  7. Maintain regular contact with clients to ensure that individuals are engaged, mental health and housing needs are identified, and appropriate supports are provided.
  8. Ensure the development and implementation of an on-call schedule for all programs. Ensure that appropriate clients, VSH staff, and community partners have access to on-call contact information. Provide after hours on-call services as part of the rotation.
  9. Provide leadership in creating and sustaining an inter-departmental culture of collaboration and mutual respect where the goals of housing stability and respect for tenants are highly valued.
  10. Work with Regional Volunteer Coordinator to plan and implement successful volunteer opportunities.
  11. Work with clients to maintain compliance with lease requirements. Develop systems and strategies to ensure that unit inspections are passed, lease violations are prevented or addressed, rent is paid, and re-certifications are completed.
  12. Participate in agency-level committees and community meetings as assigned.
  13. Participate in the development and implementation of the support services evaluation plan. Ensure quality and timeliness of data entry. Produce reports as requested or needed to inform program development. Ensure client participation in the evaluation of services.
  14. Ensure that HMIS client data and HUD Annual Progress Reports are entered and updated as needed, that appropriate releases are signed, and that privacy/security requirements are followed.
  15. Assist with data collection and reporting for other assigned projects and reports. Monitor the quality and completeness of program data.
  16. Represent VSH in community meetings including Continuum of Care, LHRC, and regional partnership meetings as assigned.
  17. Performs other duties as assigned.

 

Required Qualifications:

KNOWLEDGE, SKILLS AND ABILITIES

  • Knowledge of homeless population and appropriate community resources.
  • Knowledge of mental illness, substance abuse disorders, community resources, medication management, behavior management, and recovery concepts.
  • Must be detail-oriented and highly organized; able to plan, prioritize, multi-task and meet deadlines in a fast paced environment.
  • Ability to provide leadership and manage challenging situations effectively and efficiently.
  • Ability to identify program needs and develop plans to address them.
  • Strong clinical skills including the ability to assess and intervene in client crisis situations.
  • Strong customer service ability
  • Good conflict resolution skills
  • Ability to form and sustain good working relationships with co-workers within PSH Services and other departments.
  • Demonstrated passion for VSH’s mission
  • Must be able to work well with people, including underserved and/or special needs populations
  • Ability to interact in a professional manner with program participants, peers, supervisors and collateral agencies required.
  • Excellent oral and written communication skills.
  • Ability to exercise good judgment and self-control.
  • Good comprehension and communication skills, with the ability to listen to and understand information and ideas presented through verbal communication.
  • Enthusiasm, good attitude, trustworthiness, personal integrity and honesty.
  • Demonstrated ability to operate safely in the workplace, with experience in holding peers accountable to safety standards.
  • Ability to work autonomously and understand when a supervisor needs to be involved in decision making.
  • Good decision making skills, with the ability to analyze information, evaluate results, and implement the best solution to solve problems or challenges.
  • Self-motivated, with a dedication to keeping up to date technically, and applying new knowledge to the job.

QUALFICATIONS

  • Master’s degree required. Licensed mental health professional (LMHP) or LMHP-eligible in the Commonwealth of Virginia preferred with at least two years’ experience working with adults with mental health, substance abuse, and or homeless histories required.
  • Supervisory experience preferred.
  • Knowledge of applicable federal and state housing and supportive services laws and regulations.
  • Certifications in CPR and First Aid or a dedication and commitment to obtaining them within 3 months of hire.
  • Valid VA Driver’s License.
  • Must own or consistently have a vehicle available for use.
  • Computer skills, with a working knowledge of the primary Microsoft Office programs
  • Ability to successfully pass a background check and other pre-employment screening
  • Requires excellent communications skills including verbal, written, presentation and listening
  • Must exhibit high level of accountability and good decision making skills including the ability to analyze information, evaluate results and recommend/implement the best solutions to solve difficult problems or challenges, using good judgment when to include others/supervisors as needed
  • Must exhibit proven success working with change management and culture shifts, exhibiting day-to-day flexibility in handling multiple priorities and organization initiatives, maintaining accountability for achieving improved performance metrics ongoing while exhibiting a positive attitude even when challenging
  • Must demonstrate proven ability to collaborate effectively with volunteers, all levels of staff and key stakeholders throughout the organization, community and partner organizations
  • Must possess excellent computer skills including use of Microsoft Office
  • Must have be comfortable with development of self and others; effectively collaborating among interdisciplinary teams
  • Prior experience in a human services environment supported by grants required; knowledge of electronic health records/data management and Medicaid billing helpful
  • Must possess a high level of professionalism and must have proven experience successfully demonstrating the ability to maintain strict confidentiality as well as maintain a positive, collaborative, and supportive attitude
  • Frequent local travel and some occasional State-wide travel required, approx 10%
  • Must have access to a personal vehicle available for use in performing job functions
  • Must successfully pass VSH insurance review, including background check and other pre-employment screenings
  • Other duties as assigned

Physical and Sensory Requirements:

Mobility, walking, climbing, sitting, standing, reaching, bending, lifting (minimum of 10 lbs), fine hand coordination, ability to read, write, listen and speak clearly, the ability to understand and follow written and oral instructions and directions, ability to drive a vehicle and travel, and ability to remain calm under pressure. Must be able to sit and/or stand for extended periods of time. Must be able to use computer, cell phone, monitor, mouse, and keyboard extensively.

Compensation:

Compensation commensurate with experience.

Position is Open until filled


Application Instructions:

Please email resume and cover letter with salary requirements to jobs@virginiasupportivehousing.org with Team Lead ICT in the subject line. No phone calls please.


Full Position Details Download Application (.docx)

Clinician – ICT, FT, Hourly, Non-Exempt


Position Description:

General Statement of Duties: The clinician uses clinical skills to assess, plan, develop, coordinate, and provide recovery oriented treatment, rehabilitation, and support services to program participants. This position functions as a member of the multidisciplinary team and provides treatment, rehabilitation, and supports services in a community-based program. The clinician will also provide preventative and early intervention services as necessary. This licensed ICT team provides services to individuals with a history of chronic homelessness who have been diagnosed with a serious and persistent mental illness. The Clinician reports directly to a Team Leader.   In addition to the below duties, responsibilities, and physical/sensory requirements, the successful incumbent in this position demonstrates experience initiating and sustaining a high level of accountability resulting in positive outcomes, is mission-focused and demonstrates previous experience successfully collaborating with all levels of staff, volunteers, community, and board members.

This position includes after hours on-call and working evenings, weekends, and holidays.

Primary Duties:

  1. Provide outreach and case management for program participants including coordinating and monitoring the activities of the ICT; assume primary responsibility for developing, writing, implementing, and evaluating, and revising overall treatment goals and plans in conjunction with the ICT for program participants to reach their recovery goals; providing individual supportive therapy and symptom management, ensuring immediate changes are made in the treatment plans as consumers needs change, educating and supporting participants’ families and advocating for participants’ rights and preferences.
  2. Conduct comprehensive assessment of psychiatric history, mental status, and diagnosis; physical health and dental health; use of drugs or alcohol; education and employment; social development and functioning; activities of daily; and family structure and relationships.
  3. Provide direct clinical services to program participants on an individual, group, and family basis in the office and in community settings to teach behavioral symptom-management techniques to alleviate and manage symptoms not reduced with medication and to promote personal growth and development by assisting consumers to adapt and to cope with internal and external stresses. Provide preventative and early intervention services to assist consumers in managing their mental illness symptoms. Provide crisis intervention services to participants as needed.
  4. Provide assessment, problem solving, side-by-side services, skill training, supervision and environmental adaptations to assist consumers with activities of daily living, both individually and in groups.
  5. Assist and support program participants to carry out personal hygiene; provide nutrition education, meal planning, grocery shopping, and food preparation; assist and support participants to perform household activities; assist participants with accessing needed entitlements/benefits; teach money management skills; help participants to access reliable transportation; assist and support participants to have and effectively use a personal physician. This may include such activities as side-by-side teaching of cleaning techniques, grocery shopping, and navigation of public transportation.
  6. Provide supportive services to increase interpersonal relationship and leisure skills.
  7. Working with the housing staff, assist program participants to find and maintain safe and affordable housing. This may include assisting clients with moving to a new living environment (i.e. packing boxes, transporting boxes, and unpacking boxes).
  8. Consults with community agencies and families to maintain coordination in the treatment process.
  9. Initiate and maintain relationships in coordination with other staff with law-enforcement, hospital systems, other human service agencies, and with informal community resources.
  10. Maintain accurate, up-to-date, thorough records in accordance with agency policies, Medicaid, and licensure requirements.
  11. Participate in daily staff organizational meetings and treatment planning review meetings.
  12. Perform shift management in coordination with other team members and provide on-call coverage for after hours, weekends, and holidays.
  13. Attend supervision with Team Leader as scheduled.
  14. Represent VSH to funders and other organizations where appropriate.
  15. Other duties as assigned.

Required Qualifications:

  • Requires a minimum of a Masters Degree in Social Work or related field and one year of experience providing services to persons with a severe and persistent mental illness.
  • Knowledge of the mental health system, community resources, program development, psychotropic medications, and of the Intensive/Assertive Community Treatment Model preferred.
  • Skills in assessing, diagnosing, and formulating treatment goals and implementation of recovery oriented services to persons with serious mental illness and co-occurring substance abuse disorders required.
  • Knowledge of applicable federal and state laws regarding this population, and experience in Medicaid billing procedures preferred.
  • Good computer skills required.
  • Certifications in CPR, First Aid, Behavior Management and Medication Management or a dedication and commitment to obtaining them within 3 months of hire.
  • Ability to interact in a professional manner with program participants, peers, and collateral agencies required.
  • Good oral and written communication skills required.
  • Valid driver’s license and ability to meet VSH driving requirements is required. Limited use of personal vehicle may be required.
  • Experience with homeless persons and homeless service system is strongly preferred.

Physical and Sensory Requirements:

Mobility, walking, climbing, sitting, standing, reaching, bending, lifting (minimum of 10 lbs), fine hand coordination, ability to read, write, listen and speak clearly, the ability to understand and follow written and oral instructions and directions, ability to drive a vehicle and travel, and ability to remain calm under pressure. Must be able to sit and/or stand for extended periods of time. Must be able to use computer, cell phone, monitor, mouse, and keyboard extensively.

Compensation:

Compensation commensurate with experience.

Position is Open until filled


Application Instructions:

Please email resume and cover letter with salary requirements to jobs@virginiasupportivehousing.org with Clinician in the subject line. No phone calls please.


Full Position Details Download Application (.docx)

Desk Clerk 1st Shift, Weekends – PT, Hourly, Non-Exempt


Position Description:

The Desk Clerk is responsible for monitoring the front desk, performing all receptionist duties, and ensuring the security of the building and safety of the residents in the properties assigned in a specific geographic region. In addition to the below duties, responsibilities, and physical/sensory requirements, the successful incumbent in this position demonstrates experience initiating and sustaining a high level of accountability resulting in positive outcomes, is mission-focused and demonstrates previous experience successfully collaborating with all levels of staff, volunteers, community, and board members.

Primary Duties:

  1. Walk through inspection of all common areas including the grounds at onset of shift and record findings on shift report.
  2. Review prior shift report with departing Desk Clerk.
  3. Answer phone, direct calls, and take messages.
  4. Be familiar with identity of all residents and respond to resident problems and emergencies as appropriate.
  5. Check and monitor guest registration.
  6. Collect rents, prepare bank deposits and do all assigned filing as well as other assigned property management tasks.
  7. Monitor any unusual activities of residents and so note on the shift report and incident report. Respond appropriately. Refer to copy of Rules and Regulations for guidelines.
  8. Complete information on work order, keep track of work orders, and handle emergency maintenance complaints appropriately.
  9. On properties with video monitoring, carefully monitor cameras, note any suspicious activity and respond accordingly.   Morning shift must examine video recordings from midnight to 8 am and report/document any incidents for the Property Manager.
  10. Assist with quarterly inspections of all units in assigned properties.
  11. Conduct move-in, including the review of rules and regulations and walk through inspection with new resident.
  12. Assist with application process and resident file maintenance; process police reports and / or credit reports.
  13. Assist with the preparation of the vacancy and delinquency reports.
  14. Attend staff meetings and training as required
  15. Performs other duties as assigned

Required Qualifications:

KNOWLEDGE, SKILLS AND ABILITIES

  • Exceptional interpersonal skills and human relation skills that positively benefits interaction with internal and external clientele.
  • A demonstrated ability to deal with residents, site personnel, regional support services staff, corporate office personnel, property managers, property owners, inspectors, volunteers, peers and supervisors.
  • Ability to exercise good judgment and self-control.
  • Good comprehension and communication skills, with the ability to listen to and understand information and ideas presented through verbal communication.
  • Enthusiasm, good attitude, trustworthiness, personal integrity and honesty.
  • Must be detailed oriented, able plan, prioritize, multi-task and meet deadlines in a past paced environment.
  • Appropriate level of administrative experience and skills.
  • Effective communication skills with employees at all levels.
  • Demonstrated ability to operate safely in the workplace, with experience in holding peers and direct reports accountable to safety standards.
  • Ability to work autonomously and understand when a superior needs to be involved in decision making.
  • Good decision making skills, with the ability to analyze information, evaluate results, and implement the best solution to solve problems or challenges.
  • Self motivated, with a dedication to keeping up to date technically, and applying new knowledge to your job.

QUALFICATIONS

  • High school diploma or educational equivalent.
  • Knowledge of applicable federal and state housing laws preferred.
  • Must own or consistently have a vehicle available for use.
  • Computer skills, with working knowledge of the primary Microsoft Office programs
  • Knowledge of property management software: OneSite conventional and affordable, WCMS preferred, OR demonstrated or ability and desire to learn these programs.
  • Ability to successfully pass a background check and other pre-employment screening.

PHYSICAL REQUIREMENTS

Mobility, walking, climbing, sitting (for extended periods of time), standing, reaching, bending, lifting (minimum of 10 lbs), fine hand coordination, ability to read, write, listen and speak clearly, the ability to understand and follow written and oral instructions and directions, and ability to remain calm under pressure. Must be able to sit and/or stand for extended periods of time. Must be able to use computer, cell phone, monitor, mouse, and keyboard extensively.

Compensation:

Compensation commensurate with experience.

Position is Open until filled


Application Instructions:

Please email resume and cover letter with salary requirements to jobs@virginiasupportivehousing.org with Desk Clerk – PT Weekends Richmond in the subject line.     No phone calls please.


Full Position Details Download Application (.docx)

Housing Specialist – FT, Hourly, Non-Exempt


Position Description:

The Housing Specialist is responsible for the daily execution of multiple housing-related tasks for clients in VSH’s scattered site permanent supportive housing programs. This position works closely with clinical staff in a specific PSH program(s) to ensure that formerly homeless participants secure and maintain affordable, safe, and decent housing in the community. In addition to the below duties, responsibilities, and physical/sensory requirements, the successful incumbent in this position demonstrates experience initiating and sustaining a high level of accountability resulting in positive outcomes, is mission-focused and demonstrates previous experience successfully collaborating with all levels of staff, volunteers, community, and board members.

Primary Duties:

  1. Complete thorough housing barrier assessment and housing plan for each program participant.
  2. Assist clients with process of obtaining appropriate housing subsidy.
  3. Assist clients with locating and securing permanent housing. Act as liaison between clients, landlords, and case management staff.
  4. Coordinate with clinical staff on a regular basis regarding program participants.
  5. Coordinate with landlords on a regular basis regarding program participants.
  6. Recruit new landlords to participate.
  7. Assist with the on-going operations of relevant housing subsidy programs including, but not limited to the following tasks:
    1. Conduct initial eligibility and annual/interim re-certifications (HQS inspections and follow ups and financial updates)
    2. Monitor and facilitate moves/relocation of program participants
    3. Recalculate rents when necessary (either due to income change, recertification, or change in rent amount)
    4. Complete intakes into the S+C program when a spot is vacated
    5. Assist with closure/termination of cases when appropriate
    6. Monitor status of clients and housing stability and collaborate with partner agency case managers, Team Lead/Programs Manager, Department Director, and landlord as appropriate
    7. Act as resource for partner agency case managers in regards to assisting clients with locating affordable housing
    8. Enter data into HMIS system as required by HUD.
  8. Assesses own learning needs; develops and implements plan for professional growth.
  9. Attend local civic and community meetings and conferences as requested.
  10. Attend supervision meetings with Team Lead/Programs Manager as scheduled.
  11. Maintains necessary paperwork on all clients.
  12. Actively outreach and recruit landlords and provide appropriate information regarding   programs.
  13. Adheres to VSH, HUD and other funder regulations regarding paperwork and service delivery.
  14. Monitor, update, and inform Team Lead/Programs Manager and Director regarding effectiveness of agency program.
  15. Performs other duties and responsibilities as assigned.

Required Qualifications:

KNOWLEDGE, SKILLS AND ABILITIES

  • Ability to interact in a professional manner with clients, peers, landlords, and collateral agencies.
  • Good human relation skills with a demonstrated ability to deal with residents, site personnel, regional support services staff, corporate office personnel, property managers, property owners, inspectors, volunteers, peers and supervisors.
  • Ability to exercise good judgment and self-control.
  • Effective oral and written communication skills.
  • Good comprehension skills, with the ability to listen to and understand information and ideas presented through verbal communication.
  • Enthusiasm, good attitude, trustworthiness, personal integrity and honesty.
  • Must be detailed oriented, able plan, prioritize, multi-task and meet deadlines in a fast paced environment.
  • Demonstrated ability to operate safely in the workplace, with experience in holding peers accountable to safety standards.
  • Ability to work autonomously and understand when a superior needs to be involved in decision making.
  • Good decision making skills, with the ability to analyze information, evaluate results, and implement the best solution to solve problems or challenges.
  • Self-motivated, with a dedication to keeping up to date technically, and applying new knowledge to your job.

QUALFICATIONS

  • Bachelor’s degree and professional experience in housing counseling and property management preferred.
  • One year’s experience working with low-income and/or homeless adults required.
  • HQS inspection training/certification within 3 months of hire.
  • Knowledge of homeless population, resources, and Fair Housing and Tenant-Landlord laws preferred.
  • Valid driver’s license and ability to meet VSH driving requirements is required.
  • Good Computer skills, with working knowledge of the primary Microsoft Office programs
  • Ability to successfully pass a background check and other pre-employment screening.

PHYSICAL AND SENSORY REQUIREMENTS

Mobility, walking, climbing, sitting, standing, reaching, bending, lifting (minimum of 10 lbs.), fine hand coordination, ability to read, write, listen and speak clearly, the ability to understand and follow written and oral instructions and directions, ability to drive a vehicle and travel, and ability to remain calm under pressure. Must be able to sit and/or stand for extended periods of time. Must be able to use computer, cell phone, monitor, mouse, and keyboard extensively.

Compensation:

Compensation commensurate with experience.

Position is Open until filled


Application Instructions:

Please email resume and cover letter with salary requirements to jobs@virginiasupportivehousing.org with Housing Specialist in the subject line. No phone calls please.


Full Position Details Download Application (.docx)

Supportive Services Specialist (HOPWA), FT, Non Exempt


Position Description:

This position functions as a collaborative team partner among VSH associates, reporting directly to the Clinical Programs Manager to address client needs of VSH – serving low income and disabled adults who may be experiencing homelessness and HIV/AIDS. HOPWA (Housing Opportunities for Persons with AIDS) is the only Federal program dedicated to the housing needs of people living with HIV/AIDS. As a HOPWA Supportive Services Specialist, this position is responsible for ensuring the housing stability and overall wellbeing of our clients in multiple locations. In addition to the below duties, responsibilities, and physical/sensory requirements, the successful incumbent in this position demonstrates experience initiating and sustaining a high level of accountability resulting in positive outcomes, is mission-focused and demonstrates previous experience successfully collaborating with all levels of staff, volunteers, community, and board members.

Primary Duties:

  • Effectively self-manages and collaborates with all levels of staff and clients with varying needs ensuring timely and efficient utilization of resources; preventing return to homelessness and incarcerations while ensuring adherence to organization and regulatory requirements
  • Provides case management expertise to include but not limited to assessments, treatment planning, supportive counseling, linking to community resources, monitoring progress, collaboration with other providers, and care coordination
  • Advocates for clients in delinquency and/or landlord meetings to include developing and implementing a care plan that will include the necessary steps and resources to prevent eviction and/or homelessness
  • Maintains information in each client’s electronic health records to include demographics, assessments, treatment plans, progress notes, and discharge summaries
  • Performs case management duties including accurate and timely completion of contract deliverables for HOPWA to include, but not limited to, daily entry of service contacts and monthly/quarterly/annual reports
  • Prepare and maintain case management HOPWA forms for intake assessments, rents, lease agreements, utility assistance, medical documentation, progress notes, assistance forms, entitlement applications/paperwork, monthly/quarterly/annual reports, tracking expenditures
  • Maintains compliance with required reporting, data entry and quality control in both paper and electronic systems
  • Assists with necessary outreach and engagement activities to include clients and their support systems, community providers, landlords and medical personnel to ensure housing stability and adequate medical care
  • Participates in scheduled staff meetings, supervision meetings, and other required meetings and/or trainings
  • Completes daily time sheets and expense reports to accurately reflect and record time and funds spent with clients in each grant-related activity
  • Works with landlords, community services providers, and oversight entities to provide good customer service, ensure responsiveness of VSH client supportive services, and achieve high rates of housing stability and other consumer outcomes
  • Identifies individual client services needs through ongoing outreach, engagement, screening and assessment activities
  • Maintains sufficient contact with clients served to ensure engagement with client services; identifies emerging needs and promotes goal attainment
  • Assists clients with securing and maintaining eligible entitlements and benefits through DSS and other income and disability support resources
  • Serves a key role in supporting clients, fundraising and overseeing and/or collaborating with volunteer initiatives as well as other cross-departmental needs in order to achieve overall success of the organization; identifies improvement opportunities and solutions impacting organization success
  • Serves as key team representative, attending and participating in meetings building relationships for improved client services, fund raising, and supporting volunteerism
  • Serves as an active team participant in interviewing, orienting, and overseeing new employees and/or student interns when necessary
  • Maintains, prepares and provides efficient reporting; may present and explain data and expertise to any level of staff, board, or community
  • Collaborates with other departments and outside partners effectively ensuring team- oriented client-centered focus as well as creating a safe and secure environment for clients, staff, and visitors; provides on-call coverage as necessary; advises supervisor and others as needed, ensuring adherence to best practices

Required Qualifications:

Knowledge, Skills and Abilities:

  • Bachelors’ degree in Human Services from appropriately accredited institution
  • Must have at least 1 year of demonstrated knowledge and experience in the field of direct services with adults with low-income, physical disabilities, behavioral health and developmental disorders, HIV/AIDS, and/or history of homelessness and incarcerations
  • Experience establishing and maintaining therapeutic and supportive relationships with such clients, peers, and key partners, respecting rights and personal preferences
  • Knowledge and experience of HIV/AIDS population, treatments, and community resources required
  • Knowledge and experience of homeless population and appropriate community resources, especially entitlement and housing resources preferred
  • SOAR certification and experience preferred
  • Knowledge of mental illness, substance abuse disorders, community resources, medication management, and recovery concepts
  • Certification in CPR and First Aid preferred and obtained within 3 months of hire
  • Requires high level of organization skills, including attention to detail, planning, prioritizing, multi-tasking and meeting deadlines in a fast paced environment
  • Requires excellent communications skills including verbal, written, presentation and listening
  • Must exhibit high level of accountability and good decision making skills including the ability to analyze information, evaluate results and recommend/implement the best solutions to solve difficult problems or challenges, using good judgment when to include others/supervisors as needed
  • Must exhibit proven success working with change management and culture shifts, exhibiting day-to-day flexibility in handling multiple priorities and organization initiatives, maintaining accountability for achieving improved performance metrics ongoing while exhibiting a positive attitude even when challenging
  • Must demonstrate proven ability to collaborate effectively with volunteers, all levels of staff and key stakeholders throughout the organization, community and partner organizations
  • Must possess excellent computer skills including use of Microsoft Office
  • Must have be comfortable with development of self and others; effectively collaborating among interdisciplinary teams
  • Prior experience in a human services environment supported by grants required; knowledge of electronic health records/data management and Medicaid billing helpful
  • Must possess a high level of professionalism and must have proven experience successfully demonstrating the ability to maintain strict confidentiality as well as maintain a positive, collaborative, and supportive attitude
  • Valid VA Driver’s license
  • Frequent local travel between properties on a weekly basis, occasional State-wide travel required less than 10%, and annual out-of-state overnight required travel for grant-required trainings approximately two times a year
  • Must have access to a personal vehicle available for use in performing job functions
  • Must successfully pass VSH insurance review, including background check and other pre-employment screenings
  • Other duties as assigned

Physical and Sensory Requirements:

Mobility, walking, climbing, sitting, standing, reaching, bending, lifting (minimum of 10 lbs), fine hand coordination, ability to read, write, listen and speak clearly, the ability to understand and follow written and oral instructions and directions, ability to drive a vehicle and travel, and ability to remain calm under pressure. Must be able to sit and/or stand for extended periods of time. Must be able to use computer, cell phone, monitor, mouse, and keyboard extensively.

Compensation:

Compensation commensurate with experience.

Position is Open until filled


Application Instructions:

Please email resume and cover letter with salary requirements to jobs@virginiasupportivehousing.org with SSS HOPWA in the subject line. No phone calls please.


Full Position Details Download Application (.docx)

Housing Specialist, FT, Hourly, Non-Exempt, Veterans Services – SSVF Petersburg


Position Description:

The Housing Specialist assists Veterans in VSH’s Supportive Services for Veteran Families (SSVF) program in the VSH Petersburg’s location with securing and maintaining permanent housing utilizing a Housing First approach. As a part of the SSVF team, the Housing Specialist uses his/her expertise in landlord/tenant laws, Fair Housing and mainstream housing resources to actively assist Veterans who are homeless and/or at risk of losing their housing. In addition to the below duties, responsibilities, and physical/sensory requirements, the successful incumbent in this position demonstrates experience initiating and sustaining a high level of accountability resulting in positive outcomes, is mission-focused and demonstrates previous experience successfully collaborating with all levels of staff, volunteers, community, and board members.

Primary Duties:

  • Complete a thorough housing barrier assessment, budget and action plan for each program participant.
  • Assist participants with locating and securing permanent housing
  • Calculate housing affordability and conduct habitability and lead-based paint inspections
  • Coordinate with SSVF Case Managers on a regular basis regarding program participants
  • Enter and exit participants in HCIS as appropriate and in compliance with HUD guidelines
  • Coordinate and submit financial assistance payment requisitions
  • Actively outreach and recruit landlords and maintain an outreach log
  • Collaborate with landlords and participants when there is a housing related issue
  • Maintain up to date information on property contact information and application processes and following up with HQS inspection reports.
  • Other duties as assigned

Required Qualifications:

  • HQS inspection certification or ability to earn within 2 months of employment is required
  • Knowledge of Fair Housing laws and landlord/tenant law is required
  • Good interpersonal skills
  • Effective oral and written communication skills
  • Must be detail oriented and able to plan, prioritize, multi-task and meet deadlines
  • Computer skills, with working knowledge of the primary Microsoft Office programs
  • Valid VA Driver’s license
  • Must have a vehicle available for use
  • Ability to successfully pass VSH insurance review
  • Ability to successfully pass a background check and other pre-employment screening
  • Bachelor’s degree preferred or related skills and experience, with at least one year of experience working with low-income and/or homeless adults
  • Experience with HUD VASH vouchers preferred
  • Knowledge of the Veterans Service System as well as the military culture strongly preferred

 

Physical and Sensory Requirements:

Mobility, walking, climbing, sitting, standing, reaching, bending, lifting (minimum of 10 lbs), fine hand coordination, ability to read, write, listen and speak clearly, the ability to understand and follow written and oral instructions and directions, ability to drive a vehicle and travel, and ability to remain calm under pressure. Must be able to sit and/or stand for extended periods of time. Must be able to use computer, cell phone, monitor, mouse, and keyboard extensively

Compensation:

Compensation commensurate with experience.

Position Closing Date:

06/21/2017

Application Instructions:

Please email resume and cover letter with salary requirements to jobs@virginiasupportivehousing.org with Housing Specialist SSVF Petersburg in the subject line. No phone calls please.


Full Position Details Download Application (.docx)

Employment opportunities in Hampton Roads

Maintenance Tech – FT


Position Description:

The Maintenance Technician is responsible for the cleanliness and basic maintenance of all properties to include custodial work, apartment turnovers, the grounds and basic maintenance, such as carpentry, plumbing, electrical, HVAC & various other duties and maintenance repairs as needed or assigned. In addition to the below duties, responsibilities, and physical/sensory requirements, the successful incumbent in this position demonstrates experience initiating and sustaining a high level of accountability resulting in positive outcomes, is mission-focused and demonstrates previous experience successfully collaborating with all levels of staff, volunteers, community, and board members.

Required Qualifications:

  • High school diploma or educational equivalent.
  • Minimum three years experience in building maintenance.
  • Valid VA Driver’s License
  • Must own or consistently have a vehicle available for use.
  • Ability to successfully pass VSH insurance review.
  • Must have or own tools required to complete assigned duties
  • Ability to successfully pass a background check and other pre-employment screening
  • OSHA and HVAC Certification preferred

Physical and Sensory Requirements:

Mobility, walking, climbing, sitting, standing, reaching, bending, lifting (minimum of 10 lbs), fine hand coordination, ability to read, write, listen and speak clearly, the ability to understand and follow written and oral instructions and directions, ability to drive a vehicle and travel, and ability to remain calm under pressure. Must be able to sit and/or stand for extended periods of time. Must be able to use computer, cell phone, monitor, mouse, and keyboard extensively.

Compensation:

Compensation commensurate with experience.

Position is Open until filled


Application Instuctions:

Please email resume and cover letter with salary requirements to jobs@virginiasupportivehousing.org with Maintenance Tech in the subject line. No phone calls please.


Full Position Details Download Application (.docx)

Desk Clerk – Hampton Roads, Gosnold – 1st Shift, Weekdays/FT


Position Description:

The Desk Clerk is responsible for monitoring the front desk, performing all receptionist duties, and ensuring the security of the building and safety of the residents in the properties assigned in a specific geographic region. In addition to the below duties, responsibilities, and physical/sensory requirements, the successful incumbent in this position demonstrates experience initiating and sustaining a high level of accountability resulting in positive outcomes, is mission-focused and demonstrates previous experience successfully collaborating with all levels of staff, volunteers, community, and board members.

Primary Duties:

  1. Walk through inspection of all common areas including the grounds at onset of shift and record findings on shift report.
  2. Review prior shift report with departing Desk Clerk.
  3. Answer phone, direct calls, and take messages.
  4. Be familiar with identity of all residents and respond to resident problems and emergencies as appropriate.
  5. Check and monitor guest registration.
  6. Collect rents, prepare bank deposits and do all assigned filing as well as other assigned property management tasks.
  7. Monitor any unusual activities of residents and so note on the shift report and incident report. Respond appropriately. Refer to copy of Rules and Regulations for guidelines.
  8. Complete information on work order, keep track of work orders, and handle emergency maintenance complaints appropriately.
  9. On properties with video monitoring, carefully monitor cameras, note any suspicious activity and respond accordingly.   Morning shift must examine video recordings from midnight to 8 am and report/document any incidents for the Property Manager.
  10. Assist with quarterly inspections of all units in assigned properties.
  11. Conduct move-in, including the review of rules and regulations and walk through inspection with new resident.
  12. Assist with application process and resident file maintenance; process police reports and / or credit reports.
  13. Assist with the preparation of the vacancy and delinquency reports.
  14. Attend staff meetings and training as required
  15. Perform other duties as assigned

Required Qualifications:

KNOWLEDGE, SKILLS AND ABILITIES

  • Exceptional interpersonal skills and human relation skills that positively benefits interaction with internal and external clientele.
  • A demonstrated ability to deal with residents, site personnel, regional support services staff, corporate office personnel, property managers, property owners, inspectors, volunteers, peers and supervisors.
  • Ability to exercise good judgment and self-control.
  • Good comprehension and communication skills, with the ability to listen to and understand information and ideas presented through verbal communication.
  • Enthusiasm, good attitude, trustworthiness, personal integrity and honesty.
  • Must be detailed oriented, able plan, prioritize, multi-task and meet deadlines in a past paced environment.
  • Appropriate level of administrative experience and skills.
  • Effective communication skills with employees at all levels.
  • Demonstrated ability to operate safely in the workplace, with experience in holding peers and direct reports accountable to safety standards.
  • Ability to work autonomously and understand when a superior needs to be involved in decision making.
  • Good decision making skills, with the ability to analyze information, evaluate results, and implement the best solution to solve problems or challenges.
  • Self motivated, with a dedication to keeping up to date technically, and applying new knowledge to your job.

QUALFICATIONS

  • High school diploma or educational equivalent.
  • Knowledge of applicable federal and state housing laws preferred.
  • Must own or consistently have a vehicle available for use.
  • Computer skills, with working knowledge of the primary Microsoft Office programs
  • Knowledge of property management software: OneSite conventional and affordable, WCMS preferred, OR demonstrated or ability and desire to learn these programs.
  • Ability to successfully pass a background check and other pre-employment screening.

PHYSICAL REQUIREMENTS

  • Mobility, walking, climbing, sitting (for extended periods of time), standing, reaching, bending, lifting (minimum of 10 lbs), fine hand coordination, ability to read, write, listen and speak clearly, the ability to understand and follow written and oral instructions and directions, and ability to remain calm under pressure. Must be able to sit and/or stand for extended periods of time. Must be able to use computer, cell phone, monitor, mouse, and keyboard extensively.

Compensation:

Compensation commensurate with experience.

Position is Open until filled


Application Instuctions:

Please email resume and cover letter with salary requirements to jobs@virginiasupportivehousing.org with Desk Clerk – Gosnold in the subject line. No phone calls please.

 


Full Position Details Download Application (.docx)

Desk Clerk 1st Shift, Weekends – PT, Hourly, Non-Exempt


Position Description:

The Desk Clerk is responsible for monitoring the front desk, performing all receptionist duties, and ensuring the security of the building and safety of the residents in the properties assigned in a specific geographic region. In addition to the below duties, responsibilities, and physical/sensory requirements, the successful incumbent in this position demonstrates experience initiating and sustaining a high level of accountability resulting in positive outcomes, is mission-focused and demonstrates previous experience successfully collaborating with all levels of staff, volunteers, community, and board members.

Primary Duties:

  1. Walk through inspection of all common areas including the grounds at onset of shift and record findings on shift report.
  2. Review prior shift report with departing Desk Clerk.
  3. Answer phone, direct calls, and take messages.
  4. Be familiar with identity of all residents and respond to resident problems and emergencies as appropriate.
  5. Check and monitor guest registration.
  6. Collect rents, prepare bank deposits and do all assigned filing as well as other assigned property management tasks.
  7. Monitor any unusual activities of residents and so note on the shift report and incident report. Respond appropriately. Refer to copy of Rules and Regulations for guidelines.
  8. Complete information on work order, keep track of work orders, and handle emergency maintenance complaints appropriately.
  9. On properties with video monitoring, carefully monitor cameras, note any suspicious activity and respond accordingly.   Morning shift must examine video recordings from midnight to 8 am and report/document any incidents for the Property Manager.
  10. Assist with quarterly inspections of all units in assigned properties.
  11. Conduct move-in, including the review of rules and regulations and walk through inspection with new resident.
  12. Assist with application process and resident file maintenance; process police reports and / or credit reports.
  13. Assist with the preparation of the vacancy and delinquency reports.
  14. Attend staff meetings and training as required
  15. Performs other duties as assigned

Required Qualifications:

KNOWLEDGE, SKILLS AND ABILITIES

  • Exceptional interpersonal skills and human relation skills that positively benefits interaction with internal and external clientele.
  • A demonstrated ability to deal with residents, site personnel, regional support services staff, corporate office personnel, property managers, property owners, inspectors, volunteers, peers and supervisors.
  • Ability to exercise good judgment and self-control.
  • Good comprehension and communication skills, with the ability to listen to and understand information and ideas presented through verbal communication.
  • Enthusiasm, good attitude, trustworthiness, personal integrity and honesty.
  • Must be detailed oriented, able plan, prioritize, multi-task and meet deadlines in a past paced environment.
  • Appropriate level of administrative experience and skills.
  • Effective communication skills with employees at all levels.
  • Demonstrated ability to operate safely in the workplace, with experience in holding peers and direct reports accountable to safety standards.
  • Ability to work autonomously and understand when a superior needs to be involved in decision making.
  • Good decision making skills, with the ability to analyze information, evaluate results, and implement the best solution to solve problems or challenges.
  • Self motivated, with a dedication to keeping up to date technically, and applying new knowledge to your job.

QUALFICATIONS

  • High school diploma or educational equivalent.
  • Knowledge of applicable federal and state housing laws preferred.
  • Must own or consistently have a vehicle available for use.
  • Computer skills, with working knowledge of the primary Microsoft Office programs
  • Knowledge of property management software: OneSite conventional and affordable, WCMS preferred, OR demonstrated or ability and desire to learn these programs.
  • Ability to successfully pass a background check and other pre-employment screening.

PHYSICAL REQUIREMENTS

Mobility, walking, climbing, sitting (for extended periods of time), standing, reaching, bending, lifting (minimum of 10 lbs), fine hand coordination, ability to read, write, listen and speak clearly, the ability to understand and follow written and oral instructions and directions, and ability to remain calm under pressure. Must be able to sit and/or stand for extended periods of time. Must be able to use computer, cell phone, monitor, mouse, and keyboard extensively.

Compensation:

Compensation commensurate with experience.

Position is Open until filled


Application Instuctions:

Please email resume and cover letter with salary requirements to jobs@virginiasupportivehousing.org with Desk Clerk – PT Weekends Hampton Roads in the subject line. No phone calls please.


Full Position Details Download Application (.docx)

Assistant Property Manager, FT – Herons Landing


Position Description:

The Assistant Property Manager is responsible for assisting the Property Manager and/ or the Senior Property Manager in the supervision of all activities related to the Properties assigned in a specific geographic area. The Assistant Property Manager is also part of the Management Team wherein residential supportive services staff and property management staff work together to ensure a safe and secure environment for all residents while helping individual residents to stay successfully housed and become more independent and self-sufficient. The Assistant Property Manager also assists in the supervision of site staff. In addition to the below duties, responsibilities, and physical/sensory requirements, the successful incumbent in this position demonstrates experience initiating and sustaining a high level of accountability resulting in positive outcomes, is mission-focused and demonstrates previous experience successfully collaborating with all levels of staff, volunteers, community, and board members.

Primary Duties:

  • Work with the Property Manager and/ or the Senior Property Manager on all activities necessary to accomplish their objectives to manage the properties. This may include assisting with rent collection, processing new applicants, assisting with legal proceedings and maintaining the budget.
  • Coordinate and assemble information for rent increase requests, including market comparables.
  • Assist in the maintenance of property management files to include property reports, invoices, current and former resident files.
  • Assist in the inspection of occupied and vacant units to insure cleanliness, safety and high quality maintenance.
  • Assist in the preparation for all desk and physical audits by government entities, regulators, funders and partners.
  • Work in coordinated effort with the other divisions in regards to: public inquiries, tours, volunteer activities, new development planning, and residential services program planning and implementation.
  • Other duties as assigned by the Property Manager and/ or Senior Property Manager.
  • Performs other duties as assigned

Required Qualifications:

KNOWLEDGE, SKILLS AND ABILITIES

  • Good human relation skills with a demonstrated ability to deal with residents, site personnel, regional support services staff, corporate office personnel, property managers, property owners, inspectors, volunteers, peers and supervisors.
  • Ability to exercise good judgment and self-control.
  • Good comprehension and communication skills, with the ability to listen to and understand information and ideas presented through verbal communication.
  • Enthusiasm, good attitude, trustworthiness, personal integrity and honesty.
  • Must be detailed oriented, able plan, prioritize, multi-task and meet deadlines in a past paced environment.
  • Appropriate level of supervisory and administrative experience and skills. Includes the ability to teach, train, mentor, evaluate and motivate staff.
  • Effective communication skills with employees at all levels.
  • Demonstrated ability to operate safely in the workplace, with experience in holding peers and direct reports accountable to safety standards.
  • Ability to work autonomously and understand when a superior needs to be involved in decision making.
  • Good decision making skills, with the ability to analyze information, evaluate results, and implement the best solution to solve problems or challenges.
  • Self-motivated, with a dedication to keeping up to date technically, and applying new knowledge to your job.

QUALFICATIONS

  • High school diploma or educational equivalent.
  • No less than three years of prior residential property management experience required.
  • Experience with HUD Housing Programs (including but not limited to Section 8, 202, 811) and Low Income Housing Tax Credits preferred.
  • Knowledge of applicable federal and state housing laws preferred.
  • Valid VA Driver’s License
  • Must own or consistently have a vehicle available for use.
  • Ability to successfully pass VSH insurance review.
  • Computer skills, with working knowledge of the primary Microsoft Office programs
  • Knowledge of property management software: OneSite conventional and affordable, WCMS preferred, OR demonstrated or ability and desire to learn these programs.
  • Ability to successfully pass a background check and other pre-employment screening

PHYSICAL AND SENSORY REQUIREMENTS

Mobility, walking, climbing, sitting, standing, reaching, bending, lifting (minimum of 10 lbs), fine hand coordination, ability to read, write, listen and speak clearly, the ability to understand and follow written and oral instructions and directions, ability to drive a vehicle and travel, and ability to remain calm under pressure. Must be able to sit and/or stand for extended periods of time. Must be able to use computer, cell phone, monitor, mouse, and keyboard extensively.

Preferred Qualifications:

  • Registered Apartment Managers Certification
  • CPR and First Aid Certification

Compensation:

Compensation commensurate with experience.

Position is Open until filled


Application Instuctions:

Please email resume and cover letter with salary requirements to jobs@virginiasupportivehousing.org with Assistant Property Manager in the subject line. No phone calls please.


Full Position Details Download Application (.docx)

Supportive Services Specialist – FT, Non Exempt


Position Description:

Housing First Program – Hampton Roads

This position functions as a collaborative team partner among VSH associates, reporting directly to the Programs Manager to address Client needs of VSH – serving low income and disabled people who may be experiencing homelessness and repeated incarcerations. In addition to the below duties, responsibilities, and physical/sensory requirements, the successful incumbent in this position demonstrates experience initiating and sustaining a high level of accountability resulting in positive outcomes, is mission-focused and demonstrates previous experience successfully collaborating with all levels of staff, volunteers, community, and board members.

 

 

Primary Duties:

  • Effectively self-manages and collaborates with all levels of staff and clients with varying needs ensuring timely and efficient utilization of resources; preventing return to homelessness and incarcerations while ensuring adherence to organization and regulatory requirements; ensuring licensure compliance as well as business process improvement measures for quality assurance and self development as well as development of the organization
  • Provides case management expertise to include but not limited to assessments, treatment planning, supportive counseling, linking to community resources, monitoring progress, collaboration with other providers, and care coordination
  • Advocates for clients in court, may testify on behalf of the client and/or services, collaborates with law enforcement, public defenders, and department of corrections
  • Maintains information in each client’s EHR to include demographics, assessments, treatment plans, progress notes, and discharge summaries
  • Maintains compliance with required reporting, data entry and quality control
  • Assists with necessary outreach and engagement activities to include clients and their families, community providers, landlords and medical personnel
  • Participates in weekly staff meetings, scheduled supervision meetings, and other required meetings and/or trainings
  • Completes daily time sheets accurately to document time spent with clients and ensure that each grant-related activity is recorded correctly
  • Works with landlords, community services providers, and oversight entities to provide good customer service, ensure responsiveness of VSH client supportive services, and achieve high rates of housing stability and other consumer outcomes
  • Adheres to oversight entities’ regulations regarding paperwork and service delivery
  • Identifies individual client services needs through ongoing outreach, engagement, screening and assessment activities
  • Maintains sufficient contact with clients served to ensure engagement with client services; identifies emerging needs and promotes goal attainment
  • Assists clients with securing and maintaining entitlements and benefits through DSS and other income and disability support resources
  • Serves a key role in supporting clients, fundraising and overseeing and/or collaborating with volunteer initiatives as well as other cross-departmental needs in order to achieve overall success of the organization; identifies improvement opportunities and solutions impacting organization success.
  • Serves as key team representative, attending and participating in meetings building relationships for improved client services, fund raising, and supporting volunteerism
  • Serves on team which may encompass interviewing candidates and collaborating with others in determining best fit meeting VSH best practices as well as supporting ongoing team initiatives that focus on associate retention
  • Maintains, prepares and provides efficient reporting; may present and explain data and expertise to any level of staff, board, or community
  • Collaborates with other departments and outside partners effectively ensuring team- oriented client-centered focus as well as creating a safe and secure environment for clients, staff, and visitors; provides on-call coverage as necessary; advises supervisor and others as needed, ensuring adherence to best practices

Required Qualifications:

Knowledge, Skills and Abilities:

  • Bachelors’ degree in Human Services from appropriately accredited institution
  • Must have at least 1 year of demonstrated knowledge and experience in the field of direct services to individuals with low-income, physical disabilities, behavioral health and developmental disorders, and/or history of homelessness and incarcerations; establishing supportive trusting relationships with such clients, peers, and key partners, respecting rights and personal preferences
  • Knowledge of homeless and offender population and appropriate community resources, especially entitlement and housing resources
  • SOAR certification and experience strongly preferred
  • Knowledge of mental illness, substance abuse disorders, community resources, medication management, and recovery concepts
  • Certification in CPR and First Aid
  • Requires high level of organization skills, including attention to detail, planning, prioritizing, multi-tasking and meeting deadlines in a fast paced environment
  • Requires excellent communications skills including verbal, written, presentation and listening
  • Must exhibit high level of accountability and good decision making skills including the ability to analyze information, evaluate results and recommend/implement the best solutions to solve difficult problems or challenges, using good judgment when to include others/supervisors as needed
  • Must exhibit proven success working with change management and culture shifts, exhibiting day-to-day flexibility in handling multiple priorities and organization initiatives, maintaining accountability for achieving improved performance metrics ongoing while exhibiting a positive attitude even when challenging
  • Must demonstrate proven ability to collaborate effectively with volunteers, all levels of staff and key stakeholders throughout the organization, community and partner organizations
  • Must possess excellent computer skills including use of Microsoft Office
  • Must have be comfortable with development of self and others; effectively collaborating among interdisciplinary teams
  • Prior experience in a human services environment supported by grants required; knowledge of electronic health records/data management and Medicaid billing helpful
  • Must possess a high level of professionalism and must have proven experience successfully demonstrating the ability to maintain strict confidentiality as well as maintain a positive, collaborative, and supportive attitude
  • Frequent local travel and some occasional State-wide travel required, approx 10%
  • Valid VA Driver’s license
  • Must have access to a personal vehicle available for use in performing job functions
  • Must successfully pass VSH insurance review, including background check and other pre-employment screenings
  • Other duties as assigned

 

Physical and Sensory Requirements:

Mobility, walking, climbing, sitting, standing, reaching, bending, lifting (minimum of 10 lbs), fine hand coordination, ability to read, write, listen and speak clearly, the ability to understand and follow written and oral instructions and directions, ability to drive a vehicle and travel, and ability to remain calm under pressure. Must be able to sit and/or stand for extended periods of time. Must be able to use computer, cell phone, monitor, mouse, and keyboard extensively.

Compensation:

Compensation commensurate with experience ($15.50 - $16.85 per hour)

Position is Open until filled


Application Instuctions:

Please email resume and cover letter with salary requirements to jobs@virginiasupportivehousing.org with Supportive Services Specialist Housing First in the subject line. No phone calls please.


Full Position Details Download Application (.docx)

Employment opportunities in Charlottesville

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