Employment Opportunities

Every day we make homelessness history at Virginia Supportive Housing.  Our shared values include teamwork, compassion, respect and integrity in working with colleagues, residents, volunteers and our many community partners.

VSH is an Equal Opportunity Employer and maintains a drug-free workplace.  If you are interested in employment at VSH and meet all minimum requirements, we encourage you to apply as directed in each job description below.


Employment opportunities in Central Virginia

Desk Clerk - FT, 2nd Shift - NCH-N


Position Description:

Virginia Supportive Housing is seeking a Full Time 2 nd shift Desk Clerk in Richmond, VA. The
Desk Clerk is responsible for monitoring the front desk, performing all receptionist duties, and
ensuring the security of the building and safety of the residents in the properties assigned in a
specific geographic region. In addition to the below duties, responsibilities, and
physical/sensory requirements, the successful incumbent in this position demonstrates
experience initiating and sustaining a high level of accountability resulting in positive outcomes,
is mission-focused and demonstrates previous experience successfully collaborating with all
levels of staff, volunteers, community, and board members.

Primary Duties:

Major Responsibilities and Duties:

1. Walk through inspection of all common areas including the grounds at onset of shift and
record findings on shift report.
2. Review prior shift report with departing Desk Clerk.
3. Answer phone, direct calls, and take messages.
4. Be familiar with identity of all residents and respond to resident problems and
emergencies as appropriate.
5. Check and monitor guest registration.
6. Collect rents, prepare bank deposits and do all assigned filing as well as other assigned
property management tasks.
7. Monitor any unusual activities of residents and so note on the shift report and incident
report. Respond appropriately. Refer to copy of Rules and Regulations for guidelines.
8. Complete information on work order, keep track of work orders, and handle emergency
maintenance complaints appropriately.
9. On properties with video monitoring, carefully monitor cameras, note any suspicious
activity and respond accordingly. Morning shift must examine video recordings from
midnight to 8 am and report/document any incidents for the Property Manager.
10. Assist with quarterly inspections of all units in assigned properties.
11. Conduct move-in, including the review of rules and regulations and walk through
inspection with new resident.
12. Assist with application process and resident file maintenance; process police reports
and/or credit reports.
13. Assist with the preparation of the vacancy and delinquency reports.
14. Attend staff meetings and training as required
15. Performs other duties as assigned

Required Qualifications:

Knowledge, Skills and Abilities:

  • Exceptional interpersonal skills and human relation skills that positively benefits
    interaction with internal and external clientele.
  • A demonstrated ability to deal with residents, site personnel, regional support services staff, corporate office personnel, property managers, property owners, inspectors, volunteers, peers and supervisors.
  • Ability to exercise good judgment and self-control.
  • Good comprehension and communication skills, with the ability to listen to and understand information and ideas presented through verbal communication.
  • Enthusiasm, good attitude, trustworthiness, personal integrity and honesty.
  • Must be detailed oriented, able plan, prioritize, multi-task and meet deadlines in a past paced environment.
  • Appropriate level of administrative experience and skills.
  • Effective communication skills with employees at all levels.
  • Demonstrated ability to operate safely in the workplace, with experience in holding peers and direct reports accountable to safety standards.
  • Ability to work autonomously and understand when a superior needs to be involved in decision making.
  • Good decision making skills, with the ability to analyze information, evaluate results, and implement the best solution to solve problems or challenges.
  • Self-motivated, with a dedication to keeping up to date technically and applying new knowledge to your job.

Qualifications:

  • High school diploma or educational equivalent.
  • Knowledge of applicable federal and state housing laws preferred.
  • Must own or consistently have a vehicle available for use.
  • Computer skills, with working knowledge of the primary Microsoft Office programs
  • Knowledge of property management software: OneSite conventional and affordable, WCMS preferred, OR demonstrated or ability and desire to learn these programs.
  • Ability to successfully pass a background check and other pre-employment screening.

Physical Requirements:

Mobility, walking, climbing, sitting (for extended periods of time), standing, reaching,
bending, lifting (minimum of 10 lbs), fine hand coordination, ability to read, write, listen
and speak clearly, the ability to understand and follow written and oral instructions and
directions, and ability to remain calm under pressure. Must be able to sit and/or stand
for extended periods of time. Must be able to use computer, cell phone, monitor, mouse,
and keyboard extensively.

Compensation:

Compensation commensurate with experience.

Position is Open until filled


Application Instructions:

Please email resume and cover letter with salary requirements to jobs@virginiasupportivehousing.org with “Desk Clerk – NCH/Richmond” in the subject line. No phone calls, please.


Full Position Details Download Application (.docx)

Housing Case Manager- Richmond/Charlottesville


Position Description:

The Housing Case Manager assists Veterans in VSH’s Supportive Services for Veteran Families (SSVF) program in the Greater Richmond and Charlottesville area Continuums of Care (CoC) with securing and maintaining permanent housing utilizing a Housing First approach. The Housing Case Manager provides direct services in assessing the needs of clients who are homeless or at-risk of homelessness and referring, linking, and monitoring the effectiveness of community services in order to improve housing stability and quality of life. The Case Manager administers the operation of the Supportive Services for Veteran Families (SSVF) Program. These duties include oversight of the eligibility and screening process of very low-income veteran families, reviewing and accepting applications of eligible families and providing counseling to assist families in establishing a plan to obtain and retain self-sufficiency. In addition to the below duties, responsibilities, and physical/sensory requirements, the successful incumbent in this position demonstrates experience initiating and sustaining a high level of accountability resulting in positive outcomes, is mission-focused and demonstrates previous experience successfully collaborating with all levels of staff, volunteers, community, and board members.

Primary Duties:

  • Provide housing stabilization case management services to program participants to include developing an individualized housing support plan with goals, objectives and timeframes, and coordinating those services with other community providers as needed.
  • Complete a thorough housing barrier assessment, budget and action plan for each program participant.
  • Meet regularly with other housing location providers to ensure effective coordination of landlord outreach, retention and recognition activities.
  • Develop and maintain professional relationships with housing providers including realty brokers/agencies, private landlords, public housing authorities, social services and government agencies and other stakeholders to enhance service delivery.
  • Attend training and conferences as needed to maintain certifications and keep abreast of housing laws and issues.
  • Assist participants with zero or low income and a challenging criminal and credit history in locating and securing permanent housing.
  • Calculate housing affordability and conduct habitability and lead-based paint inspections.
  • Enter and exit participants in HCIS as appropriate and in compliance with HUD guidelines.
  • Coordinate and submit financial assistance payment requisitions.
  • Assist individuals with securing and maintaining employment in order to increase income for long term housing stability.
  • Collaborate with landlords and participants when there is a housing related issue.
  • Maintain up to date information on property contact information and application processes and following up with HQS and/or Habitability Inspection reports.
  • Other duties as assigned.

Required Qualifications:

Qualifications:

  • Bachelor’s degree preferred or related skills and experience, with at least one year of experience working with low-income and/or homeless adults.
  • HQS inspection certification or ability to earn within two months of employment is required.
  • Knowledge of Fair Housing laws and landlord/tenant law is required.
  • Good interpersonal skills.
  • Effective oral and written communication skills.
  • Must be detail oriented and able to plan, prioritize, multi-task and meet deadlines.
  • Computer skills, with working knowledge of the primary Microsoft Office programs.
  • Valid VA Driver’s license; must have a vehicle available for use.
  • Ability to successfully pass VSH insurance review.
  • Ability to successfully pass a background check and other pre-employment screening.
  • Experience with HUD VASH vouchers preferred.
  • Knowledge of the Veterans Service System as well as the military culture strongly preferred.

PHYSICAL AND SENSORY REQUIREMENTS:

Mobility, walking, climbing, sitting, standing, reaching, bending, lifting (minimum of 10 lbs), fine hand coordination, ability to read, write, listen and speak clearly, the ability to understand and follow written and oral instructions and directions, ability to drive a vehicle and travel, and ability to remain calm under pressure. Must be able to sit and/or stand for extended periods of time. Must be able to use computer, cell phone, monitor, mouse, and keyboard extensively

No compensation specified



Position is Open until filled


Application Instructions:

Compensation: Compensation commensurate with experience.

Position is Open until filled

Application Instructions:  Please email resume and cover letter with salary requirements to jobs@virginiasupportivehousing.org with “Housing Case Manager Richmond/Charlottesville” in the subject line.  No phone calls, please.


Full Position Details Download Application (.docx)

Janitor/Custodian - Full Time


Position Description:

The Janitor is responsible for the cleanliness of all properties to include custodial work, apartment turnovers, and the grounds assigned in a specific geographic region. In addition to the below duties, responsibilities, and physical/sensory requirements, the successful incumbent in this position demonstrates experience  initiating and sustaining a high level of accountability resulting in positive outcomes, is mission-focused and demonstrates previous experience successfully collaborating with all levels of staff, volunteers, community, and board members.

 

 

 

 

Primary Duties:

  1. Sweep and mop all floors and stairways.
  2. Clean buildings (to include staff offices and common areas) by emptying trash, sweeping, and cleaning surfaces.
  3. Use cleaning solutions to remove stains and clean surfaces.
  4. Clean windows, glass partitions, and mirrors, using soapy water or other cleaners, sponges, and squeegees.
  5. Dust furniture and scrub surfaces clean.
  6. Apply wax to coat floors and buff.
  7. Apply sealant to floors.
  8. Clean and service restrooms with mops and disinfectants.
  9. Move heavy equipment and furniture.
  10. Identify and report possible repairs.
  11. Maintain grounds by cleaning up all debris on sidewalks and removing litter.
  12. Clean vacant units
  13. Any other janitorial tasks delegated to you by the maintenance supervisor.

Required Qualifications:

  • High school diploma or educational equivalent.
  • Ability to successfully pass a background check and other pre-employment screening
  • Good human relation skills with a demonstrated ability to deal with residents, site personnel, regional support services staff, corporate office personnel, property managers, property owners, inspectors, volunteers, peers and supervisors.
  • Ability to exercise good judgment and self-control.
  • Good comprehension and communication skills, with the ability to listen to and understand information and ideas presented through verbal communication.
  • Enthusiasm, good attitude, trustworthiness, personal integrity and honesty.
  • Good attention to detail, with an ability to plan, prioritize, multi-task and meet deadlines in a past paced environment.
  • Effective communication skills with employees at all levels.
  • Demonstrated ability to operate safely in the workplace, with experience in holding peers and direct reports accountable to safety standards.
  • Ability to work autonomously and understand when a superior needs to be involved in decision making.
  • Good decision making skills, with the ability to analyze information, evaluate results, and implement the best solution to solve problems or challenges.
  • Self motivated, with a dedication to keeping up to date technically, and applying new knowledge to your job.

ESSENTIAL PHYSICAL REQUIREMENTS

Mobility, walking, climbing stairs and ladders, sitting, standing, reaching, bending, lift and carry, kneel, stretch, squat, (minimum of 10 lbs up to 60 lbs), fine hand coordination, ability to read, write, listen and speak clearly, the ability to understand and follow written and oral instructions and directions, ability to drive a vehicle and travel, and ability to remain calm under pressure.

Compensation:

Commensurate with exzperience

Position is Open until filled


Application Instructions:

Position is Open until filled

Application Instructions:  Please email resume and cover letter with salary requirements to jobs@virginiasupportivehousing.org with Janitor in the subject line.    No phone calls, please.


Full Position Details Download Application (.docx)

Assistant Controller


Position Description:

Virginia Supportive Housing is seeking a full time Assistant Controller for our Richmond, VA office. The Assistant Controller reports directly to the Controller and is responsible for coaching and supervising the work of a team of accountants with various levels of experience. Works closely with the Controller to prepare and analyze a variety of financial reporting for a diverse group of business units. Assists Controller in establishing policy and procedures that coincide with Uniform Guidance Policy. Ensures all activity in the general ledger is timely, supported, accurate, and explainable. Assists with monthly (soft), quarterly, and annual closes. Assists Controller with audit schedules and work papers.

 

 

 

Primary Duties:

In addition to the below duties, responsibilities, and physical/sensory requirements, the successful incumbent in this position demonstrates experience initiating and sustaining a high level of accountability resulting in positive outcomes, is mission-focused, and demonstrates previous experience successfully collaborating with all levels of staff, volunteers, and community.

Major Responsibilities and Duties:

  • Coaching, supervising a team of accountants to include, but not limited to an Accounting Manager, PR Accountant, & PT AP clerk.
  • Supervise the posting of all relevant entries for Accounts Payable, Accounts Receivable, Payroll, and General Ledger.
  • Assisting with preparing and consolidating financial statements.
  • Establishing and maintaining internal controls.
  • Updating and maintaining accounting policies & procedures, assisting to ensure policies are followed.
  • Managing all aspects of the general ledger.
  • Preparing a checklist and assisting Controller with timely monthly, quarterly and year-end closes.
  • Overseeing invoicing and ensuring prompt collections.
  • Assisting with forecasting and actual cash management and cash flow in respect to Payroll, AR and AP.
  • Assisting with the annual company-wide and program level budget process.
  • Ensuring auditable backup is present for each applicable general ledger account.
  • Researching accounting issues for compliance with generally accepted accounting principles (GAAP).
  • Assisting with analyzing and reporting cost variances and preparing summaries for senior management.
  • Responding to data requests from internal and external stakeholders and external auditors.
  • Working with Controller on Finance projects as needed.

Required Qualifications:

Knowledge, Skills and Abilities:

  • Working knowledge of generally accepted accounting principles (GAAP)
  • Proficient in Microsoft Office as well as expertise and familiarity with a variety of accounting systems
  • Strong analytical skills
  • Excellent time management and organizational skills
  • Ability to work independently
  • Good interpersonal skills
  • Strong coaching and management skills
  • Ability to work with all levels of management within the organization

Qualifications:

  • 2-3 years of public accounting experience preferred
  • Minimum Bachelor’s degree in Accounting
  • Certified Public Accountant certification preferred
  • 3-5 years of supervisory experience managing accounting staff
  • Must have experience leading, training, and mentoring others for improved performance
  • Ability to excel in fast-paced, changing, and challenging environments
  • Excellent verbal and written communication skills

Physical and Sensory Requirements:

Mobility, walking, climbing, sitting, standing, reaching, bending, lifting (minimum of 10 lbs), fine hand coordination, ability to read, write, listen and speak clearly, the ability to understand and follow written and oral instructions and directions, ability to drive a vehicle and travel, and ability to remain calm under pressure. Must be able to sit and/or stand for extended periods of time. Must be able to use computer, cell phone, monitor, mouse, and keyboard extensively.

No compensation specified



Position is Open until filled


Application Instructions:

Position is Open until filled

Application Instructions: Please email resume and cover letter with salary requirements to jobs @ virginiasupportivehousing.org with “Assistant Controller”in the subject line. No phone calls, please.


Full Position Details Download Application (.docx)

Supportive Services Specialist


Position Description:

Virginia Supportive Housing is seeking a full time Supportive Services Specialist for Richmond, VA. This position functions as a collaborative team partner among VSH associates, reporting directly to the Team Lead to address client needs of VSH – serving low income and disabled adults who may be experiencing homelessness and repeated incarcerations.

 

 

 

Primary Duties:

In addition to the below duties, responsibilities, and physical/sensory requirements, the successful incumbent in this position demonstrates experience initiating and sustaining a high level of accountability resulting in positive outcomes, is mission-focused and demonstrates previous experience successfully collaborating with all levels of staff, volunteers, community, and board members.

Duties/Responsibilities:

  • Effectively self-manages and collaborates with all levels of staff and clients with varying needs ensuring timely and efficient utilization of resources; preventing return to homelessness and incarcerations while ensuring adherence to organization and regulatory requirements; ensuring licensure compliance as well as business process improvement measures for quality assurance and self development as well as development of the organization
  • Provides case management expertise to include but not limited to assessments, treatment planning, supportive counseling, linking to community resources, monitoring progress, collaboration with other providers, and care coordination
  • Advocates for clients in court, may testify on behalf of the client and/or services, collaborates with law enforcement, public defenders, and department of corrections
  • Maintains information in each client’s EHR to include demographics, assessments, treatment plans, progress notes, and discharge summaries
  • Maintains compliance with required reporting, data entry and quality control
  • Assists with necessary outreach and engagement activities to include clients and their families, community providers, landlords and medical personnel
  • Participates in weekly staff meetings, scheduled supervision meetings, and other required meetings and/or trainings
  • Completes daily time sheets accurately to document time spent with clients and ensure that each grant-related activity is recorded correctly
  • Works with landlords, community services providers, and oversight entities to provide good customer service, ensure responsiveness of VSH client supportive services, and achieve high rates of housing stability and other consumer outcomes
  • Adheres to oversight entities’ regulations regarding paperwork and service delivery
  • Identifies individual client services needs through ongoing outreach, engagement, screening and assessment activities
  • Maintains sufficient contact with clients served to ensure engagement with client services; identifies emerging needs and promotes goal attainment
  • Assists clients with securing and maintaining entitlements and benefits through DSS and other income and disability support resources
  • Serves a key role in supporting clients, fundraising and overseeing and/or collaborating with volunteer initiatives as well as other cross-departmental needs in order to achieve overall success of the organization; identifies improvement opportunities and solutions impacting organization success.
  • Serves as key team representative, attending and participating in meetings building relationships for improved client services, fund raising, and supporting volunteerism
  • Serves on team which may encompass interviewing candidates and collaborating with others in determining best fit meeting VSH best practices as well as supporting ongoing team initiatives that focus on associate retention
  • Maintains, prepares and provides efficient reporting; may present and explain data and expertise to any level of staff, board, or community
  • Collaborates with other departments and outside partners effectively ensuring team- oriented client-centered focus as well as creating a safe and secure environment for clients, staff, and visitors; provides on-call coverage as necessary; advises supervisor and others as needed, ensuring adherence to best practices

 

Required Qualifications:

Knowledge, Skills and Abilities:

  • Bachelor’s degree in human services and one year of experience in the field of direct services with adults with low-income, physical disabilities, behavioral health and developmental disorders, and/or history of homelessness and incarcerations; establishing supportive trusting relationships with such clients, peers, and key partners, respecting rights and personal preferences OR Bachelor’s degree in an area other than human services and five or more years of case management experience in the field as referenced above
  • Knowledge of homeless and offender population and appropriate community resources, especially entitlement and housing resources
  • SOAR certification and experience strongly preferred
  • Knowledge of mental illness, substance abuse disorders, community resources, medication management, and recovery concepts
  • Certification in CPR and First Aid
  • Requires high level of organization skills, including attention to detail, planning, prioritizing, multi-tasking and meeting deadlines in a fast paced environment
  • Requires excellent communications skills including verbal, written, presentation and listening
  • Must exhibit high level of accountability and good decision making skills including the ability to analyze information, evaluate results and recommend/implement the best solutions to solve difficult problems or challenges, using good judgment when to include others/supervisors as needed
  • Must exhibit proven success working with change management and culture shifts, exhibiting day-to-day flexibility in handling multiple priorities and organization initiatives, maintaining accountability for achieving improved performance metrics ongoing while exhibiting a positive attitude even when challenging
  • Must demonstrate proven ability to collaborate effectively with volunteers, all levels of staff and key stakeholders throughout the organization, community and partner organizations
  • Must possess excellent computer skills including use of Microsoft Office
  • Must have be comfortable with development of self and others; effectively collaborating among interdisciplinary teams
  • Prior experience in a human services environment supported by grants required; knowledge of electronic health records/data management and Medicaid billing helpful
  • Must possess a high level of professionalism and must have proven experience successfully demonstrating the ability to maintain strict confidentiality as well as maintain a positive, collaborative, and supportive attitude
  • Frequent local travel and some occasional State-wide travel required, approx 10%
  • Valid Driver’s license
  • Must have access to a personal vehicle available for use in performing job functions
  • Must successfully pass VSH insurance review, including background check and other pre-employment screenings
  • Other duties as assigned

Physical and Sensory Requirements:

Mobility, walking, climbing, sitting, standing, reaching, bending, lifting (minimum of 10 lbs), fine hand coordination, ability to read, write, listen and speak clearly, the ability to understand and follow written and oral instructions and directions, ability to drive a vehicle and travel, and ability to remain calm under pressure. Must be able to sit and/or stand for extended periods of time. Must be able to use computer, cell phone, monitor, mouse, and keyboard extensively.

No compensation specified



Position is Open until filled


Application Instructions:

Position is Open until filled

Application Instructions: Please email resume and cover letter with salary requirements to jobs @ virginiasupportivehousing.org with “SSS Richmond” in the subject line. No phone calls, please.


Full Position Details Download Application (.docx)

Full Time Desk Clerk


Position Description:

Virginia Supportive Housing is seeking a Full Time 2nd shift Desk Clerk in Richmond, VA (Monday-Friday). The Desk Clerk is responsible for monitoring the front desk, performing all receptionist duties, and ensuring the security of the building and safety of the residents in the properties assigned in a specific geographic region.

 

 

Primary Duties:

In addition to the below duties, responsibilities, and physical/sensory requirements, the successful incumbent in this position demonstrates experience initiating and sustaining a high level of accountability resulting in positive outcomes, is mission-focused and demonstrates previous experience successfully collaborating with all levels of staff, volunteers, community, and board members.

MAJOR RESPONSIBILITIES AND DUTIES

  • Walk through inspection of all common areas including the grounds at onset of shift and record findings on shift report.
  • Review prior shift report with departing Desk Clerk.
  • Answer phone, direct calls, and take messages.
  • Be familiar with identity of all residents and respond to resident problems and emergencies as appropriate.
  • Check and monitor guest registration.
  • Collect rents, prepare bank deposits and do all assigned filing as well as other assigned property management tasks.
  • Monitor any unusual activities of residents and so note on the shift report and incident report. Respond appropriately. Refer to copy of Rules and Regulations for guidelines.
  • Complete information on work order, keep track of work orders, and handle emergency maintenance complaints appropriately.
  • On properties with video monitoring, carefully monitor cameras, note any suspicious activity and respond accordingly. Morning shift must examine video recordings from midnight to 8 am and report/document any incidents for the Property Manager.
  • Assist with quarterly inspections of all units in assigned properties.
  • Conduct move-in, including the review of rules and regulations and walk through inspection with new resident.
  • Assist with application process and resident file maintenance; process police reports and/or credit reports.
  • Assist with the preparation of the vacancy and delinquency reports.
  • Attend staff meetings and training as required
  • Performs other duties as assigned

Required Qualifications:

KNOWLEDGE, SKILLS AND ABILITIES

  • Exceptional interpersonal skills and human relation skills that positively benefits interaction with internal and external clientele.
  • A demonstrated ability to deal with residents, site personnel, regional support services staff, corporate office personnel, property managers, property owners, inspectors, volunteers, peers and supervisors.
  • Ability to exercise good judgment and self-control.
  • Good comprehension and communication skills, with the ability to listen to and understand information and ideas presented through verbal communication.
  • Enthusiasm, good attitude, trustworthiness, personal integrity and honesty.
  • Must be detailed oriented, able plan, prioritize, multi-task and meet deadlines in a past paced environment.
  • Appropriate level of administrative experience and skills.
  • Effective communication skills with employees at all levels.
  • Demonstrated ability to operate safely in the workplace, with experience in holding peers and direct reports accountable to safety standards.
  • Ability to work autonomously and understand when a superior needs to be involved in decision making.
  • Good decision making skills, with the ability to analyze information, evaluate results, and implement the best solution to solve problems or challenges.
  • Self-motivated, with a dedication to keeping up to date technically and applying new knowledge to your job.

QUALIFICATIONS

  • High school diploma or educational equivalent.
  • Knowledge of applicable federal and state housing laws preferred.
  • Must own or consistently have a vehicle available for use.
  • Computer skills, with working knowledge of the primary Microsoft Office programs
  • Knowledge of property management software: OneSite conventional and affordable, WCMS preferred, OR demonstrated or ability and desire to learn these programs.
  • Ability to successfully pass a background check and other pre-employment screening.

PHYSICAL REQUIREMENTS

  • Mobility, walking, climbing, sitting (for extended periods of time), standing, reaching, bending, lifting (minimum of 10 lbs), fine hand coordination, ability to read, write, listen and speak clearly, the ability to understand and follow written and oral instructions and directions, and ability to remain calm under pressure. Must be able to sit and/or stand for extended periods of time. Must be able to use computer, cell phone, monitor, mouse, and keyboard extensively.

 

No compensation specified



Position is Open until filled


Application Instructions:

Position is open until filled.

Application Instructions: Please email resume and cover letter with salary requirements to jobs @ virginiasupportivehousing.org with “Desk Clerk – NCHII” in the subject line. No phone calls, please.


Full Position Details Download Application (.docx)

Desk Clerk - Part Time


Position Description:

Virginia Supportive Housing is seeking a Part Time 1st shift Desk Clerk in Richmond, VA (Saturday-Sunday). The Desk Clerk is responsible for monitoring the front desk, performing all receptionist duties, and ensuring the security of the building and safety of the residents in the properties assigned in a specific geographic region.

 

Primary Duties:

In addition to the below duties, responsibilities, and physical/sensory requirements, the successful incumbent in this position demonstrates experience initiating and sustaining a high level of accountability resulting in positive outcomes, is mission-focused and demonstrates previous experience successfully collaborating with all levels of staff, volunteers, community, and board members.

MAJOR RESPONSIBILITIES AND DUTIES

  • Walk through inspection of all common areas including the grounds at onset of shift and record findings on shift report.
  • Review prior shift report with departing Desk Clerk.
  • Answer phone, direct calls, and take messages.
  • Be familiar with identity of all residents and respond to resident problems and emergencies as appropriate.
  • Check and monitor guest registration.
  • Collect rents, prepare bank deposits and do all assigned filing as well as other assigned property management tasks.
  • Monitor any unusual activities of residents and so note on the shift report and incident report. Respond appropriately. Refer to copy of Rules and Regulations for guidelines.
  • Complete information on work order, keep track of work orders, and handle emergency maintenance complaints appropriately.
  • On properties with video monitoring, carefully monitor cameras, note any suspicious activity and respond accordingly. Morning shift must examine video recordings from midnight to 8 am and report/document any incidents for the Property Manager.
  • Assist with quarterly inspections of all units in assigned properties.
  • Conduct move-in, including the review of rules and regulations and walk through inspection with new resident.
  • Assist with application process and resident file maintenance; process police reports and/or credit reports.
  • Assist with the preparation of the vacancy and delinquency reports.
  • Attend staff meetings and training as required
  • Performs other duties as assigned

Required Qualifications:

KNOWLEDGE, SKILLS AND ABILITIES

  • Exceptional interpersonal skills and human relation skills that positively benefits interaction with internal and external clientele.
  • A demonstrated ability to deal with residents, site personnel, regional support services staff, corporate office personnel, property managers, property owners, inspectors, volunteers, peers and supervisors.
  • Ability to exercise good judgment and self-control.
  • Good comprehension and communication skills, with the ability to listen to and understand information and ideas presented through verbal communication.
  • Enthusiasm, good attitude, trustworthiness, personal integrity and honesty.
  • Must be detailed oriented, able plan, prioritize, multi-task and meet deadlines in a past paced environment.
  • Appropriate level of administrative experience and skills.
  • Effective communication skills with employees at all levels.
  • Demonstrated ability to operate safely in the workplace, with experience in holding peers and direct reports accountable to safety standards.
  • Ability to work autonomously and understand when a superior needs to be involved in decision making.
  • Good decision making skills, with the ability to analyze information, evaluate results, and implement the best solution to solve problems or challenges.
  • Self-motivated, with a dedication to keeping up to date technically and applying new knowledge to your job.

QUALIFICATIONS

  • High school diploma or educational equivalent.
  • Knowledge of applicable federal and state housing laws preferred.
  • Must own or consistently have a vehicle available for use.
  • Computer skills, with working knowledge of the primary Microsoft Office programs
  • Knowledge of property management software: OneSite conventional and affordable, WCMS preferred, OR demonstrated or ability and desire to learn these programs.
  • Ability to successfully pass a background check and other pre-employment screening.

PHYSICAL REQUIREMENTS

  • Mobility, walking, climbing, sitting (for extended periods of time), standing, reaching, bending, lifting (minimum of 10 lbs), fine hand coordination, ability to read, write, listen and speak clearly, the ability to understand and follow written and oral instructions and directions, and ability to remain calm under pressure. Must be able to sit and/or stand for extended periods of time. Must be able to use computer, cell phone, monitor, mouse, and keyboard extensively.

 

No compensation specified



Position is Open until filled


Application Instructions:

Position is open until filled.

Application Instructions: Please email resume and cover letter with salary requirements to jobs @ virginiasupportivehousing.org with “Desk Clerk – Stratford” in the subject line. No phone calls, please.


Full Position Details Download Application (.docx)

Substance Abuse Clinician


Position Description:

Virginia Supportive Housing is seeking a full time Substance Abuse Clinician for Richmond, VA. The substance abuse clinician uses clinical skills to assess, plan, develop, coordinate, and provide recovery oriented treatment, recovery, and support services to program participants in the Richmond area. This position functions as a member of the multidisciplinary team and provides treatment, recovery, and supports services in a community-based program. The substance abuse clinician will also provide preventive and early intervention services as necessary. The APTS (A Place To Start) clinical team is licensed as an ICT team and provides services to individuals with a history of chronic homelessness who have been diagnosed with a serious and persistent mental illness. The substance abuse clinician reports directly to the APTS Team Leader.

 

Primary Duties:

In addition to the below duties, responsibilities, and physical/sensory requirements, the successful incumbent in this position demonstrates experience initiating and sustaining a high level of accountability resulting in positive outcomes, is mission-focused and demonstrates previous experience successfully collaborating with all levels of staff, volunteers, community, and board members.

Specific Duties and Responsibilities

  • Provide outreach and case management for program participants including, but not limited to, coordination of care with other providers, monitoring progress and changes, treatment plan development, implementation, and ongoing assessment; provision of supportive counseling and symptom management, medication education and compliance, substance abuse recovery, assistance with activities of daily living to foster independence, maintain housing stability, and improve quality of life.
  • Conduct annual comprehensive assessments of psychiatric history, mental status and diagnosis, physical health and medical needs, use of drugs or alcohol, education and employment history, social development and functioning, activities of daily, and family structure and relationships.
  • Provide crisis intervention and prevention services to participants as needed to include participation in a rotating on-call schedule to cover after-hours, weekends, and holidays.
  • Conduct quarterly reviews of progress for each assigned participant to reflect their progress over the last 90 days and the needs that persist for continued services.
  • Assist and support program participants to carry out personal hygiene; provide nutrition education, meal planning, grocery shopping, and food preparation; assist and support participants to perform household activities; assist participants with accessing needed entitlements/benefits; teach money management skills; help participants to access reliable transportation; assist and support participants to have and effectively use a personal physician. This may include such activities as side-by-side teaching of cleaning techniques, grocery shopping, and navigation of public transportation.
  • Provide supportive services to increase interpersonal relationship and leisure skills.
  • Work with the housing specialist to assist program participants to find and maintain safe and affordable housing which may at times include assisting participants with moving to a new living environment (i.e. packing boxes, transporting boxes, and unpacking boxes).
  • Collaborate with community partners, other providers, payees, landlords, and family members to ensure effective care coordination, successful treatment interventions, and overall stability in the areas of mental health, substance abuse, social development, and housing.
  • Initiate and maintain positive working relationships with ICT team members and community resources such as law enforcement, hospitals, other human service agencies, and informal community resources.
  • Provide ongoing support and guidance for ICT team members in the areas of substance abuse with regard to the recovery planning/process, treatment planning, strategies and interventions, and safety planning.
  • Maintain accurate, up-to-date, thorough records, both electronic and paper, in accordance with agency, licensure, and Medicaid regulations and policies.
  • Actively participate in daily staff organizational meetings, treatment planning review meetings, and individual supervision meetings.
  • Represent VSH to funders, potential donors, key stakeholders, and other organizations where appropriate.
  • Other duties as assigned.

Required Qualifications:

Qualifications

  • Requires a minimum of a Masters Degree in Social Work or related field and one year of training or clinical experience in substance abuse treatment and working with adults who suffer from persistent and severe mental health symptoms.
  • Knowledge of the mental health system, community resources, program development, psychotropic medications, substance use disorders and treatment, and Intensive/Assertive Community Treatment Model preferred.
  • Skills in assessing, diagnosing, and formulating treatment goals and implementation of recovery oriented services to persons with serious mental illness and co-occurring substance abuse disorders required.
  • Knowledge of applicable federal and state laws regarding this population, and experience in Medicaid billing procedures preferred.
  • Good computer skills required.
  • Certifications in CPR, First Aid, Behavior Management and Medication Management or a dedication and commitment to obtaining them within 3 months of hire.
  • Ability to interact in a professional manner with program participants, peers, and collateral agencies required.
  • Good oral and written communication skills required.
  • Ability to travel within the Richmond area on a daily basis.
  • Valid driver’s license and ability to meet VSH driving requirements is required as use of personal and/or agency vehicle is required.
  • Experience with homeless persons and homeless service systems is strongly preferred.

Physical and Sensory Requirements

Mobility, walking, climbing, sitting, standing, reaching, bending, lifting (minimum of 10 lbs), fine hand coordination, ability to read, write, listen and speak clearly, the ability to understand and follow written and oral instructions and directions, ability to drive a vehicle and travel, and ability to remain calm under pressure. Must be able to sit and/or stand for extended periods of time. Must be able to use computer, cell phone, monitor, mouse, and keyboard extensively.

 

No compensation specified



Position is Open until filled


Application Instructions:

Application Instructions: Please email resume and cover letter with salary requirements to jobs @ virginiasupportivehousing.org with “Substance Abuse Clinician“in the subject line. No phone calls, please.


Full Position Details Download Application (.docx)

Psychiatric Mental Health Nurse Practitioner


Position Description:

Virginia Supportive Housing is seeking a full time Psychiatric Mental Health Nurse Practitioner (PMHNP) in Richmond, VA.  We offer a casual work environment, excellent benefits/PTO and competitive pay!

 

Primary Duties:

As part of a multi-disciplinary treatment team, the PMHNP will be a part of an Intensive Community Treatment (ICT) team and provide psychiatric services to single adults with a history chronic homelessness who have been diagnosed with a severe and persistent mental illness. The PMHNP will complete psychiatric evaluations, oversee medication management, prescribe/administer medication, oversee compliance with Board of Pharmacy and Department of Health regulations, and follow-up with consumers receiving ICT services. The PMHNP will participate in the daily team meeting to collaborate with the ICT team members regarding ongoing treatment needs. The PMHNP will provide education, support, and clinical guidance to consumers and ICT team members about mental health symptoms, medication, and side effects along with any needed assistance related to crisis stabilization and clinical documentation.

Specific Duties and Responsibilities:

1.      Conduct psychiatric evaluations and ongoing medication management for ICT consumers in the community. In collaboration with the ICT team members, conduct the necessary outreach and collateral contact necessary to ensure successful home visits.

  • In collaboration with the nurse, develop, revise, maintain and supervise the psychopharmacologic duties and medication policies including administering, evaluating, and recording psychotropic medications prescribed and administered; evaluate and record medication effectiveness, complications, and side effects; and arrange for required lab work.
  • Oversee ongoing compliance with Board of Pharmacy and Department of Health regulations including annual recertification.
  • Maintain accurate, up-to-date, thorough records in accordance with agency policies, Medicaid regulations, and licensure requirements; provide the necessary oversight, education, and support to ensure staff are meeting those same standards with clinical practice and documentation.
  • Review and approve all treatment plans and quarterly reviews for each ICT consumer to ensure the documents are in accordance with the psychiatric assessment.
  • Participate in any mandatory trainings, meetings and assignments as needed.
  • Collaborate with medical providers, mental health providers, ICT team members, substance abuse providers, and other pertinent providers to ensure quality coordination of services and treatment.
  • Participate in the daily treatment team meetings and provide needed education and training regarding diagnoses, symptoms, medication, side effects, and/or treatment planning as it aligns with the consumers’ needs, goals, rights, and preferences.
  • Coordinate admission to inpatient psychiatric facilities and participate in discharge planning and follow up appointments as needed.
  • Attend supervision meetings with the Team Lead and/or Clinical Programs Manager as scheduled.
  • Positively represent VSH in the community to key stakeholders, partners, and/or funders where appropriate.
  • Other duties as assigned.

 

Required Qualifications:

Qualifications: 

  • Board certified psychiatric mental health nurse practitioner or equivalent in the state of VA, or ability to obtain state certification within 30 days of hire.
  • Skills in establishing supportive trusting relationships with persons with mental illness and respect for their rights and personal preferences.
  • Knowledge of the mental health system, community resources, homelessness and Intensive/Assertive Community Treatment Model strongly preferred.
  • Good computer skills required.
  • Must have certifications in CPR and First Aid.
  • Ability to interact in a professional manner with program participants, peers, and collateral agencies required.
  • Good oral and written communication skills required.
  • Good computer skills required.
  • Ability to interact in a professional manner with program participants, peers, and collateral agencies required.
  • Good oral and written communication skills required.
  • Valid driver’s license and ability to meet VSH driving requirements is required. Limited use of personal vehicle may be required.  

Physical and Sensory Requirements

Mobility, walking, climbing, sitting, standing, reaching, bending, lifting (minimum of 10 lbs), fine hand coordination, ability to read, write, listen and speak clearly, the ability to understand and follow written and oral instructions and directions, ability to drive a vehicle and travel, and ability to remain calm under pressure.  Must be able to sit and/or stand for extended periods of time.  Must be able to use computer, cell phone, monitor, mouse, and keyboard extensively.

No compensation specified



Position is Open until filled


Application Instructions:

Application Instructions: Please email resume and cover letter with salary requirements to jobs @ virginiasupportivehousing.org with “PMHNP” in the subject line. No phone calls, please.


Full Position Details Download Application (.docx)

Employment opportunities in Hampton Roads

Night Monitor


Position Description:

Virginia Supportive Housing is seeking an On Call Night Monitor.  This position is responsible for the security of the building between 12:00 midnight and 8:00 a.m.  The Night Monitor On Call reports to the Senior Property Manager (SPM).

 

 

 

Primary Duties:

In addition to the below duties, responsibilities, and physical/sensory requirements, the successful incumbent in this position demonstrates experience initiating and sustaining a high level of accountability resulting in positive outcomes, is mission-focused and demonstrates previous experience successfully collaborating with all levels of staff, volunteers, community, and board members.

Specific Duties and Responsibilities:

  • Monitor security throughout the building, as needed, between the hours of midnight to 8 a.m.
  • Respond to all confrontational & emergency situations between the hours of midnight to 8 a.m.
  • Respond to residents’ need to access the building in event of lock out between the hours of midnight and 8 a.m.
  • Prepare written incident reports.
  • Meet with Senior Property Manager regarding any resident who violates policy during the overnight hours on an as need basis.
  • Attend staff meetings and agency annual staff retreat.
  • Fill in on the front desk as appropriate
  • Other duties as assigned

Required Qualifications:

  • Ability to get along well with others.
  • Excellent skills in conflict resolution.
  • Ability to handle emergency situations.
  • Good oral communications skills.
  • Ability to pass background check and drug test.

No compensation specified



Position is Open until filled


Application Instuctions:

Position is Open until filled

Application Instructions:Please email resume and cover letter with salary requirements to jobs @ virginiasupportivehousing.org with “Night Monitor -Gosnold”in the subject line. No phone calls, please.


Full Position Details Download Application (.docx)

Desk Clerk - 2nd Shift


Position Description:

Virginia Supportive Housing is seeking a Full Time 2nd shift Desk Clerk in Chesapeake, VA (Monday-Friday). The Desk Clerk is responsible for monitoring the front desk, performing all receptionist duties, and ensuring the security of the building and safety of the residents in the properties assigned in a specific geographic region.

 

 

Primary Duties:

In addition to the below duties, responsibilities, and physical/sensory requirements, the successful incumbent in this position demonstrates experience initiating and sustaining a high level of accountability resulting in positive outcomes, is mission-focused and demonstrates previous experience successfully collaborating with all levels of staff, volunteers, community, and board members.

MAJOR RESPONSIBILITIES AND DUTIES

  • Walk through inspection of all common areas including the grounds at onset of shift and record findings on shift report.
  • Review prior shift report with departing Desk Clerk.
  • Answer phone, direct calls, and take messages.
  • Be familiar with identity of all residents and respond to resident problems and emergencies as appropriate.
  • Check and monitor guest registration.
  • Collect rents, prepare bank deposits and do all assigned filing as well as other assigned property management tasks.
  • Monitor any unusual activities of residents and so note on the shift report and incident report. Respond appropriately. Refer to copy of Rules and Regulations for guidelines.
  • Complete information on work order, keep track of work orders, and handle emergency maintenance complaints appropriately.
  • On properties with video monitoring, carefully monitor cameras, note any suspicious activity and respond accordingly. Morning shift must examine video recordings from midnight to 8 am and report/document any incidents for the Property Manager.
  • Assist with quarterly inspections of all units in assigned properties.
  • Conduct move-in, including the review of rules and regulations and walk through inspection with new resident.
  • Assist with application process and resident file maintenance; process police reports and/or credit reports.
  • Assist with the preparation of the vacancy and delinquency reports.
  • Attend staff meetings and training as required
  • Performs other duties as assigned

Required Qualifications:

KNOWLEDGE, SKILLS AND ABILITIES

  • Exceptional interpersonal skills and human relation skills that positively benefits interaction with internal and external clientele.
  • A demonstrated ability to deal with residents, site personnel, regional support services staff, corporate office personnel, property managers, property owners, inspectors, volunteers, peers and supervisors.
  • Ability to exercise good judgment and self-control.
  • Good comprehension and communication skills, with the ability to listen to and understand information and ideas presented through verbal communication.
  • Enthusiasm, good attitude, trustworthiness, personal integrity and honesty.
  • Must be detailed oriented, able plan, prioritize, multi-task and meet deadlines in a past paced environment.
  • Appropriate level of administrative experience and skills.
  • Effective communication skills with employees at all levels.
  • Demonstrated ability to operate safely in the workplace, with experience in holding peers and direct reports accountable to safety standards.
  • Ability to work autonomously and understand when a superior needs to be involved in decision making.
  • Good decision making skills, with the ability to analyze information, evaluate results, and implement the best solution to solve problems or challenges.
  • Self-motivated, with a dedication to keeping up to date technically and applying new knowledge to your job.

QUALIFICATIONS

  • High school diploma or educational equivalent.
  • Knowledge of applicable federal and state housing laws preferred.
  • Must own or consistently have a vehicle available for use.
  • Computer skills, with working knowledge of the primary Microsoft Office programs
  • Knowledge of property management software: OneSite conventional and affordable, WCMS preferred, OR demonstrated or ability and desire to learn these programs.
  • Ability to successfully pass a background check and other pre-employment screening.

PHYSICAL REQUIREMENTS

  • Mobility, walking, climbing, sitting (for extended periods of time), standing, reaching, bending, lifting (minimum of 10 lbs), fine hand coordination, ability to read, write, listen and speak clearly, the ability to understand and follow written and oral instructions and directions, and ability to remain calm under pressure. Must be able to sit and/or stand for extended periods of time. Must be able to use computer, cell phone, monitor, mouse, and keyboard extensively.

Compensation:

Commensurate with experience

Position is Open until filled


Application Instuctions:

Position is open until filled.

Application Instructions: Please email resume and cover letter with salary requirements to jobs @ virginiasupportivehousing.org with “Desk Clerk – Herons Landing” in the subject line. No phone calls, please.


Full Position Details Download Application (.docx)

Supportive Services Specialist


Position Description:

Virginia Supportive Housing is seeking a Supportive Services Specialist for our Housing First program in Hampton Roads. This position functions as a collaborative team partner among VSH associates, reporting directly to the Team Lead to address client needs of VSH – serving low income and disabled adults who may be experiencing homelessness and repeated incarcerations.

 

 

Primary Duties:

In addition to the below duties, responsibilities, and physical/sensory requirements, the successful incumbent in this position demonstrates experience initiating and sustaining a high level of accountability resulting in positive outcomes, is mission-focused and demonstrates previous experience successfully collaborating with all levels of staff, volunteers, community, and board members.

Duties/Responsibilities:

  • Effectively self-manages and collaborates with all levels of staff and clients with varying needs ensuring timely and efficient utilization of resources; preventing return to homelessness and incarcerations while ensuring adherence to organization and regulatory requirements; ensuring licensure compliance as well as business process improvement measures for quality assurance and self development as well as development of the organization
  • Provides case management expertise to include but not limited to assessments, treatment planning, supportive counseling, linking to community resources, monitoring progress, collaboration with other providers, and care coordination
  • Advocates for clients in court, may testify on behalf of the client and/or services, collaborates with law enforcement, public defenders, and department of corrections
  • Maintains information in each client’s EHR to include demographics, assessments, treatment plans, progress notes, and discharge summaries
  • Maintains compliance with required reporting, data entry and quality control
  • Assists with necessary outreach and engagement activities to include clients and their families, community providers, landlords and medical personnel
  • Participates in weekly staff meetings, scheduled supervision meetings, and other required meetings and/or training
  • Completes daily time sheets accurately to document time spent with clients and ensure that each grant-related activity is recorded correctly
  • Works with landlords, community services providers, and oversight entities to provide good customer service, ensure responsiveness of VSH client supportive services, and achieve high rates of housing stability and other consumer outcomes
  • Adheres to oversight entities’ regulations regarding paperwork and service delivery
  • Identifies individual client services needs through ongoing outreach, engagement, screening and assessment activities
  • Maintains sufficient contact with clients served to ensure engagement with client services; identifies emerging needs and promotes goal attainment
  • Assists clients with securing and maintaining entitlements and benefits through DSS and other income and disability support resources
  • Serves a key role in supporting clients, fundraising and overseeing and/or collaborating with volunteer initiatives as well as other cross-departmental needs in order to achieve overall success of the organization; identifies improvement opportunities and solutions impacting organization success.
  • Serves as key team representative, attending and participating in meetings building relationships for improved client services, fund raising, and supporting volunteerism
  • Serves on team which may encompass interviewing candidates and collaborating with others in determining best fit meeting VSH best practices as well as supporting ongoing team initiatives that focus on associate retention
  • Maintains, prepares and provides efficient reporting; may present and explain data and expertise to any level of staff, board, or community
  • Collaborates with other departments and outside partners effectively ensuring team- oriented client-centered focus as well as creating a safe and secure environment for clients, staff, and visitors; provides on-call coverage as necessary; advises supervisor and others as needed, ensuring adherence to best practices

Required Qualifications:

Knowledge, Skills and Abilities:

  • Bachelor’s degree in human services and one year of experience in the field of direct services with adults with low-income, physical disabilities, behavioral health and developmental disorders, and/or history of homelessness and incarcerations; establishing supportive trusting relationships with such clients, peers, and key partners, respecting rights and personal preferences OR Bachelor’s degree in an area other than human services and five or more years of case management experience in the field as referenced above
  • Knowledge of homeless and offender population and appropriate community resources, especially entitlement and housing resources
  • SOAR certification and experience strongly preferred
  • Knowledge of mental illness, substance abuse disorders, community resources, medication management, and recovery concepts
  • Certification in CPR and First Aid
  • Requires high level of organization skills, including attention to detail, planning, prioritizing, multi-tasking and meeting deadlines in a fast paced environment
  • Requires excellent communications skills including verbal, written, presentation and listening
  • Must exhibit high level of accountability and good decision making skills including the ability to analyze information, evaluate results and recommend/implement the best solutions to solve difficult problems or challenges, using good judgment when to include others/supervisors as needed
  • Must exhibit proven success working with change management and culture shifts, exhibiting day-to-day flexibility in handling multiple priorities and organization initiatives, maintaining accountability for achieving improved performance metrics ongoing while exhibiting a positive attitude even when challenging
  • Must demonstrate proven ability to collaborate effectively with volunteers, all levels of staff and key stakeholders throughout the organization, community and partner organizations
  • Must possess excellent computer skills including use of Microsoft Office
  • Must have be comfortable with development of self and others; effectively collaborating among interdisciplinary teams
  • Prior experience in a human services environment supported by grants required; knowledge of electronic health records/data management and Medicaid billing helpful
  • Must possess a high level of professionalism and must have proven experience successfully demonstrating the ability to maintain strict confidentiality as well as maintain a positive, collaborative, and supportive attitude
  • Frequent local travel and some occasional State-wide travel required, approx 10%
  • Valid VA Driver’s license
  • Must have access to a personal vehicle available for use in performing job functions
  • Must successfully pass VSH insurance review, including background check and other pre-employment screenings

Physical and Sensory Requirements:

Mobility, walking, climbing, sitting, standing, reaching, bending, lifting (minimum of 10 lbs), fine hand coordination, ability to read, write, listen and speak clearly, the ability to understand and follow written and oral instructions and directions, ability to drive a vehicle and travel, and ability to remain calm under pressure. Must be able to sit and/or stand for extended periods of time. Must be able to use computer, cell phone, monitor, mouse, and keyboard extensively.

No compensation specified



Position is Open until filled


Application Instuctions:

Position is Open until filled

Application Instructions: Please email resume and cover letter with salary requirements to jobs @ virginiasupportivehousing.org with “SSS-Housing First” in the subject line. No phone calls, please.


Full Position Details Download Application (.docx)

Part Time Desk Clerk - 2nd Shift


Position Description:

Virginia Supportive Housing is seeking a Part Time Weekend Desk Clerk (2nd shift) in Chesapeake. The Desk Clerk is responsible for monitoring the front desk, performing all receptionist duties, and ensuring the security of the building and safety of the residents in the properties assigned in a specific geographic region.

 

 

Primary Duties:

In addition to the below duties, responsibilities, and physical/sensory requirements, the successful incumbent in this position demonstrates experience initiating and sustaining a high level of accountability resulting in positive outcomes, is mission-focused and demonstrates previous experience successfully collaborating with all levels of staff, volunteers, community, and board members.

MAJOR RESPONSIBILITIES AND DUTIES

  • Walk through inspection of all common areas including the grounds at onset of shift and record findings on shift report.
  • Review prior shift report with departing Desk Clerk.
  • Answer phone, direct calls, and take messages.
  • Be familiar with identity of all clients/residents/visitors and respond to non-emergency issues by addressing with your supervisor first for further direction. In emergency situations related to health/risk/safety incidents, contact appropriate outside emergency resources (Fire/EMT/Police). (Follow the Property Management and Supportive Services Coordination guidelines). Follow employee handbook guidelines which provide that it is not appropriate to engage with clients/residents/visitors on a personal level. This includes providing or receiving favors of any kind, (i.e., monetary, gifts, transportation, bill paying assistance, taking care of personal items/personal property, etc.) or sharing personal identifying information such as phone numbers and addresses or initiating introduction to friends and family members or engaging in personal activities with clients.
  • Check and monitor guest registration.
  • Collect rents, prepare bank deposits and do all assigned filing as well as other assigned property management tasks.
  • Monitor any unusual activities of residents and so note on the shift report and incident report. Respond appropriately. Refer to copy of Rules and Regulations for guidelines.
  • Complete information on work order, keep track of work orders, and handle emergency maintenance complaints appropriately.
  • On properties with video monitoring, carefully monitor cameras, note any suspicious activity and respond accordingly. Morning shift must examine video recordings from midnight to 8 am and report/document any incidents for the Property Manager.
  • Assist with quarterly inspections of all units in assigned properties.
  • Conduct move-in, including the review of rules and regulations and walk through inspection with new resident.
  • Assist with application process and resident file maintenance; process police reports and/or credit reports.
  • Assist with the preparation of the vacancy and delinquency reports.
  • Attend staff meetings and training as required
  • Performs other duties as assigned

Required Qualifications:

KNOWLEDGE, SKILLS AND ABILITIES

  • Exceptional interpersonal skills and human relation skills that positively benefits interaction with internal and external clientele.
  • A demonstrated ability to deal with residents, site personnel, regional support services staff, corporate office personnel, property managers, property owners, inspectors, volunteers, peers and supervisors.
  • Ability to exercise good judgment and self-control.
  • Good comprehension and communication skills, with the ability to listen to and understand information and ideas presented through verbal communication.
  • Enthusiasm, good attitude, trustworthiness, personal integrity and honesty.
  • Must be detailed oriented, able plan, prioritize, multi-task and meet deadlines in a past paced environment.
  • Appropriate level of administrative experience and skills.
  • Effective communication skills with employees at all levels.
  • Demonstrated ability to operate safely in the workplace, with experience in holding peers and direct reports accountable to safety standards.
  • Ability to work autonomously and understand when a superior needs to be involved in decision making.
  • Good decision making skills, with the ability to analyze information, evaluate results, and implement the best solution to solve problems or challenges.
  • Self motivated, with a dedication to keeping up to date technically, and applying new knowledge to your job.

QUALIFICATIONS

  • High school diploma or educational equivalent.
  • Knowledge of applicable federal and state housing laws preferred.
  • Computer skills, with working knowledge of the primary Microsoft Office programs
  • Knowledge of property management software: OneSite conventional and affordable, WCMS preferred, OR demonstrated or ability and desire to learn these programs.
  • Ability to successfully pass a background check and other pre-employment screening.

PHYSICAL REQUIREMENTS

  • Mobility, walking, climbing, sitting (for extended periods of time), standing, reaching, bending, lifting (minimum of 10 lbs), fine hand coordination, ability to read, write, listen and speak clearly, the ability to understand and follow written and oral instructions and directions, and ability to remain calm under pressure. Must be able to sit and/or stand for extended periods of time. Must be able to use computer, cell phone, monitor, mouse, and keyboard extensively.

No compensation specified



Position is Open until filled


Application Instuctions:

Position is Open until filled

Application Instructions:Please email resume and cover letter with salary requirements to jobs @ virginiasupportivehousing.org with “Desk Clerk  2nd Shift – Heron’s”in the subject line. No phone calls, please.


Full Position Details Download Application (.docx)

Data Specialist


Position Description:

Virginia Supportive Housing is seeking a Data Management and Reporting Specialist in Hampton Roads.  The Data Management and Reporting Specialist enters and tracks information required by various funding sources and provides primary input and accuracy verification of HMIS data provided by agency programs to track program utilization and outcomes.  Additionally, this position will be responsible for developing, monitoring, analyzing, and reporting data so that VSH can track client outcomes, evaluate programs, document results, and conduct quarterly and annual reports. Data will be utilized to report regularly on programmatic and outcome-driven reports and grant renewal applications. Additional duties may include, but are not limited to, managing, updating, applying, and reviewing grant funds.

 

 

 

 

 

Primary Duties:

MAJOR RESPONSIBILITIES AND DUTIES

  1. Assists in the creation of spreadsheets and forms to collect data from program staff to fulfill reporting requirements of grantors and other key stakeholders.
  2. Inputs data into HMIS system to produce accurate reports of agency outcomes and demographics.
  3. Works with program staff to facilitate accurate and timely data reporting.
  4. Prepares demographic and outcome reports as required by grantors and management on an ongoing basis as required.
  5. Develops annual report of outcome measures for VSH service areas and agency as a whole.
  6. Assists in the preparation of historical outcome and demographic information for renewal and new grant applications.
  7. Meets essential deadlines, demonstrating flexibility as to task and work schedule.
  8. Participates in community meetings (Continuum of Care) as needed.
  9. Maintain current Hampton Roads Grants.
  10. Keep track of re-applying deadlines for Hampton Road Grants.
  11. Submit grant applications and re-applications as needed.
  12. Collect the necessary data for grant applications.
  13. Work with Mission Advancement on creating new grant opportunities for supportive services.
  14. Perform other duties as assigned

Required Qualifications:

KNOWLEDGE, SKILLS AND ABILITIES

  • Ability to scrutinize and evaluate data to build conclusions and validate results.
  • Must be detail-oriented and highly organized; able to plan, prioritize, multi-task and meet deadlines in a fast paced environment.
  • Ability to work autonomously and understand when a supervisor needs to be involved in decision making.
  • Good decision making skills, with the ability to analyze information, evaluate results, and implement the best solution to solve problems or challenges.
  • Self-motivated, with a dedication to keeping up to date technically, and applying new knowledge to the job.
  • Demonstrated passion for VSH’s mission.
  • Ability to interact in a professional manner.
  • Excellent oral and written communication skills.
  • Good comprehension and communication skills, with the ability to listen to and understand information and ideas presented through verbal communication.
  • Enthusiasm, good attitude, trustworthiness, personal integrity and honesty.
  • Proposal and grant writing skills.
  • Knowledge of grant funding policies and procedures and applicable local, state, and federal.

 QUALIFICATIONS

  • Excellent computer skills, with advanced Excel skills required. Working knowledge of the primary Microsoft Office Suite programs.
  • High School diploma and at least 2 years of related experience in gathering and manipulating data.
  • Experience in human services, HMIS, and Lauris a plus.
  • Ability to successfully pass a background check and other pre-employment screening.

 PHYSICAL REQUIREMENTS

Mobility, walking, climbing, sitting (for extended periods of time), standing, reaching, bending, lifting (minimum of 10 lbs), fine hand coordination, ability to read, write, listen and speak clearly, the ability to understand and follow written and oral instructions and directions, and ability to remain calm under pressure.  Must be able to sit and/or stand for extended periods of time.  Must be able to use computer, cell phone, monitor, mouse, and keyboard extensively.

No compensation specified



Position is Open until filled


Application Instuctions:

Position is Open until filled

Application Instructions:Please email resume and cover letter with salary requirements to jobs @ virginiasupportivehousing.org with “Data Specialist”in the subject line. No phone calls, please.


Full Position Details Download Application (.docx)

Employment opportunities in Charlottesville

Supportive Services Specialist


Position Description:

This position functions as a collaborative team partner among VSH associates, reporting directly to the Programs Manager to address client needs of VSH – serving low income and disabled adults who may be experiencing homelessness and repeated incarcerations.

 

Primary Duties:

In addition to the below duties, responsibilities, and physical/sensory requirements, the successful incumbent in this position demonstrates experience initiating and sustaining a high level of accountability resulting in positive outcomes, is mission-focused and demonstrates previous experience successfully collaborating with all levels of staff, volunteers, community, and board members.

 

Duties/Responsibilities:

 

  • Effectively self-manages and collaborates with all levels of staff and clients with varying needs ensuring timely and efficient utilization of resources; preventing return to homelessness and incarcerations while ensuring adherence to organization and regulatory requirements; ensuring licensure compliance as well as business process improvement measures for quality assurance and self-development as well as development of the organization
  • Advocates for clients in court, may testify on behalf of the client and/or services, collaborates with law enforcement, public defenders, and department of corrections
  • Maintains sufficient contact with clients served to ensure engagement with client services; identifies emerging needs and promotes goal attainment
  • Serves a key role in supporting clients, fundraising and overseeing and/or collaborating with volunteer initiatives as well as other cross-departmental needs in order to achieve overall success of the organization; identifies improvement opportunities and solutions impacting organization success.
  • Serves on team which may encompass interviewing candidates and collaborating with others in determining best fit meeting VSH best practices as well as supporting ongoing team initiatives that focus on associate retention
  • Maintains, prepares and provides efficient reporting; may present and explain data and expertise to any level of staff, board, or community
  • Provides long-term community based case management expertise to include but not limited to assessments, treatment planning, supportive counseling, community referrals and follow-up monitoring of progress, crisis intervention, and in-home visits for the ENTIRE TIME the participant remains in the program, as needed.
  • Maintains information in each client’s EHR to include demographics, assessments, treatment plans, progress notes, and discharge summaries
  • Maintains compliance with required reporting, data entry and quality control
  • Assists with necessary outreach and engagement activities to include clients and their families, community providers, landlords and medical personnel
  • Participates in staff meetings, scheduled supervision meetings, and other required meetings and/or trainings
  • Completes daily time sheets accurately to document time spent with clients and ensure that each grant-related activity is recorded correctly
  • Works with landlords, community services providers, and oversight entities to coordinate care and housing stability ensure positive consumer outcomes and maintain good working relationships with outside agencies.
  • Adheres to HUD and VSH regulations regarding paperwork and service delivery
  • Identifies individual client services needs through ongoing outreach, engagement, screening and assessment activities
  • Assists clients with securing and maintaining entitlements and benefits through DSS and other income and disability support resources
  • Serves as key representative, attending and participating in meetings building relationships for improved client services, fund raising, and supporting volunteerism
  • Collaborates with other departments and outside partners effectively ensuring team- oriented client-centered focus as well as creating a safe and secure environment for clients, staff, and visitors; provides on-call coverage as necessary; advises supervisor and others as needed, ensuring adherence to best practices

 

Required Qualifications:

Knowledge, Skills and Abilities:

  • Bachelors’ degree in Human Services from appropriately accredited institution
  • Must have at least 1 year of demonstrated knowledge and experience in the field of direct services with adults with low-income, physical disabilities, behavioral health and developmental disorders, and/or history of homelessness and incarcerations; establishing supportive trusting relationships with such clients, peers, and key partners, respecting rights and personal preferences
  • Knowledge of homeless and offender population and appropriate community resources, especially entitlement and housing resources
  • SOAR certification and experience strongly preferred
  • Knowledge of mental illness, substance abuse disorders, community resources, medication management, and recovery concepts
  • Certification in CPR and First Aid
  • Requires high level of organization skills, including attention to detail, planning, prioritizing, multi-tasking and meeting deadlines in a fast paced environment
  • Requires excellent communications skills including verbal, written, presentation and listening
  • Must exhibit high level of accountability and good decision making skills including the ability to analyze information, evaluate results and recommend/implement the best solutions to solve difficult problems or challenges, using good judgment when to include others/supervisors as needed
  • Must exhibit proven success working with change management and culture shifts, exhibiting day-to-day flexibility in handling multiple priorities and organization initiatives, maintaining accountability for achieving improved performance metrics ongoing while exhibiting a positive attitude even when challenging
  • Must demonstrate proven ability to collaborate effectively with volunteers, all levels of staff and key stakeholders throughout the organization, community and partner organizations
  • Must possess excellent computer skills including use of Microsoft Office
  • Must have be comfortable with development of self and others; effectively collaborating among interdisciplinary teams
  • Prior experience in a human services environment supported by grants required; knowledge of electronic health records/data management and Medicaid billing helpful
  • Must possess a high level of professionalism and must have proven experience successfully demonstrating the ability to maintain strict confidentiality as well as maintain a positive, collaborative, and supportive attitude
  • Frequent local travel and some occasional State-wide travel required, approx 10%
  • Valid VA Driver’s license
  • Must have access to a personal vehicle available for use in performing job functions
  • Must successfully pass VSH insurance review, including background check and other pre-employment screenings
  • Other duties as assigned

Physical and Sensory Requirements:

Mobility, walking, climbing, sitting, standing, reaching, bending, lifting (minimum of 10 lbs), fine hand coordination, ability to read, write, listen and speak clearly, the ability to understand and follow written and oral instructions and directions, ability to drive a vehicle and travel, and ability to remain calm under pressure.  Must be able to sit and/or stand for extended periods of time.  Must be able to use computer, cell phone, monitor, mouse, and keyboard extensively.

No compensation specified



Position is Open until filled


Application Instuctions:

Position is Open until filled

Application Instructions: Please email resume and cover letter with salary requirements to jobs @ virginiasupportivehousing.org with “SSS – Charlottesville” in the subject line.  No phone calls, please.


Full Position Details Download Application (.docx)
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